Complaint volume
107 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Kia Sorento Complaints
107 consumer-submitted complaints on record for the 2023 Kia Sorento, grouped by component category.
107 Total complaints
2 Crash reports
2 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, power train, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 2 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 11 complaints, with an average reported failure mileage of 21,512 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, power train, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Kia Sorento?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Kia Sorento complaints?
2 Crash
2 Fire
3 Injury
0 Fatality
3 Towed
2 Medical attention
What are the most common 2023 Kia Sorento complaint categories?
UNKNOWN OR OTHER 18
POWER TRAIN 8
ELECTRICAL SYSTEM 6
ENGINE 6
ELECTRICAL SYSTEM,ENGINE 5
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 3
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE 3
SERVICE BRAKES 3
STEERING 3
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL 2
107 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2023 | UNKNOWN OR OTHER,VISIBILITY | Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | My passenger interior dash and glove box trim are melted. I’ve had it checked out by Kia, however they do not see where an origin could have come from. The day i noticed it, my vehicle had been hit on the front right passenger fender. The melting looked to be electrical or caused by a combustion of sort but we also believe it could have been caused by reflection off of the interior of my vehicle to that spot. I live in Michigan, the temperature was above 80*. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | On 6/6/2023, the sunroof shattered while driving. No rock/debris collided at this time with the sunroof and I believe this is a security malfunction due to the glass overheating. This incident isn't the result of mishandling on our (the consumer's) behalf. The car dealership (VANGUARD KIA of Arlington) has denied responsibility in the defect of this car part. As such, I'm filing on for our situation and warning of others who are at risk. Additionally, no warning lamps, messages, or other symptoms of the problem were present prior to the failure. | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN,VEHICLE SPEED CONTROL | The contact owns a 2023 Kia Sorento. The contact stated while driving 70 MPH, the vehicle independently decelerated with the transmission error warning light illuminated. The contact was able to push the vehicle to the side of the roadway. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,000. The VIN was not available. | Crash: No Fire: No Towed | 12,000 |
| Mar 2023 | ENGINE | This vehicle has four drive modes… when in eco mode and pulling onto a road with a steep grade the car lacks power to safely drive. This only happens in eco mode. I have tested 4 times and got the same result. The hesitation lasts for about 3 seconds with that gas pedal fully depressed the vehicle moves about 2 mph maybe slight faster but it’s noticeable. Thank you. | Crash: No Fire: No | Unknown |
| Jan 2023 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | I have only had the Kia Sorento for a few months and bought it brand new. While driving normally, one of the collision warning indicators came on while switching lanes and then nearly every alarm in the car cycled continuously. These audible and visual alarms were highly distracting to drive with and it is surprising the software allows this to happen and that there’s no sensor override or silencer button. Even when the car is turned off and back on again the alarms continue. I took the car into the dealer and it sat there for two weeks waiting for Kias central maintenance group to give them some guidance on what to do. They suspected a short somewhere and checked the main controller wires and one of the pins was a bit loose. After adjusting the pin they drove the car a few times and returned the car to me after it had been there for 3 weeks total. Within two days of driving it the same alarms came back. I will be taking back to the dealer again, hopefully this problem is only on my vehicle, but these smart cars should really have a way for drivers to easily disable all the sensor based features in case this happens so at least the car can still be driven to get maintenance without increased risk of an accident. If I had been on a long road trip or in a rural area it could’ve been hours on the road driving with alarms blaring constantly and highly distracting. | Crash: No Fire: No | Unknown |
| Nov 2022 | TRACTION CONTROL SYSTEM | was driving down road that was dry with sunshinning. Vehicle Traction control then came on breaks went to the floor and steering wheel started to jerk while the car was still going 55 MPH | Crash: No Fire: No | Unknown |