Complaint volume
361 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
361 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
361 Total complaints
13 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 44 complaints, with an average reported failure mileage of 21,483 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
13 Crash
3 Fire
9 Injury
1 Fatality
22 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 32
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 9
STEERING 9
ENGINE 8
POWER TRAIN 8
STEERING,SUSPENSION 8
361 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | POWER TRAIN,ELECTRICAL SYSTEM | My wife was driving our jeep and it suddenly shifted into park while slamming the brakes on its own. She had to stay in the middle of the road shut it off & then start up and drive again but it keep happening the whole 20 mins stopping ride home. | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | Loss of propulsion while driving Yes it is available for inspection upon request Complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate the problem. Vehicle has been at dealership service department since May 14, 2026, immediately after incident. Vehicle was able to be driven to dealership after incident. Incident reported to Stellantis May 28, 2026. Stated that the report would be escalated and I would be contacted via email in 1-2 business days. No direct manufacturer inspection at this time, and police/insurance company were not contacted as there was no accident to report. Safety recall 73C in regard to this matter was completed September 26, 2025 according to Stellantis customer service and recall information available for the VIN of this vehicle. No warning lights/messages/symptoms of the problem prior to incident. During incident and after loss of propulsion started, "D" started flashing on the dash console and the gear shift knob, and I was unable to shift out of drive. After approximately 5 minutes, the vehicle put itself in park and engaged the emergency brake. Video of part of the incident available upon request | Crash: No Fire: No | Unknown |
| May 2026 | SUSPENSION | The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage. | Crash: No Fire: No | Unknown |
| May 2026 | SUSPENSION | Rear right coil spring violently detached and flew across my garage. Fortunately we were not driving it on the Florida Turnpike at the time and none of my family was in the garage when it explosively ejected. We took it to the dealership, Napleton’s Jeep, on February 23, 2026 for its annual service and explicitly directed them to repair or correct any recalls. They said they could not perform the coil spring repair because “Parts Not Available” but assured us it had been inspected and was determined to not be defective or a risk. This is VERY disturbing because it could have killed us if we had been driving at the time and could have seriously injured or killed someone if it had exploded free when people were nearby (ex: in the garage, grocery store parking lot, club parking lot, etc.). There are no warning lamps to even advise that something has occurred - other than finding the enormous spring that put a giant dent in my garage door. I have multiple major work matters, an 8 figure mediation and two court hearings, which require me to drive to Fort Lauderdale this week so I had to spend $50 on an Uber to get a rental car last night and $210 on the rental car. | Crash: No Fire: No | Unknown |
| May 2026 | FUEL/PROPULSION SYSTEM | Hybrid/battery system is locked out and fails to operate in freezing weather (FORM status malfunction) Both winters I have owned this vehicle it will not operate on battery from mid-September until March or April. None of the ridiculous "fixes" do anything including oil changes, fuel additions or driving for 2 hours (!) to burn off oil in the fuel, all tried multiple times. I have dash photos and log of this malfunction. The dealership has been useless and unable to offer any fix or suggestions. JEEP Cares doesn't care. | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,ENGINE | The vehicle loss drive power in the middle of driving several times back to back, a red wrench and a message saying to service hybrid system warning appeared. Purchased used in September 2025, had open recall fixed and later recall fixed after in early 2026. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE | High Voltage Battery (hybrid battery) has excessive drain when parked. This was noticed after completing the 68C recall. In any temperature it drains 8-12% over 12 hours. I noticed it happening when it was 65-75 degrees, so not hot and not cold. I brought it in for a repair once, it spent 3 weeks at the dealership and was claimed fixed but it's still doing it. It is known problem on the forums as well after the 68C recall. No warning lights. | Crash: No Fire: No | Unknown |
| Apr 2026 | SUSPENSION,POWER TRAIN | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger’s side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger’s side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. The contact stated that while driving approximately 20 MPH, there was an abnormal sound coming from the rear passenger’s side of the vehicle, and the vehicle started pulling to the left. The vehicle was pulled over to the side of the road and inspected, but the contact found no visible failure. The vehicle was taken to the dealer, where it was determined that the driver's side rear axle and driver's side rear tension link were bent and had lodged into the knuckle, the driver's side steering knuckle was fractured with a fractured bolt inside, and the driver's side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 62,000. | Crash: No Fire: No | 62,000 |
| Apr 2026 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I am filing a formal safety complaint regarding my hybrid Jeep vehicle due to ongoing and unresolved safety issues that present a significant risk to myself and others. Since the beginning of ownership, I have experienced repeated and escalating problems with the vehicle, including: * Hybrid system malfunction warnings and persistent red wrench indicator * Aggressive and unsafe gear shifting while driving * Vehicle stalling unexpectedly * Vehicle intermittently failing to turn on or shut off properly In addition to these critical concerns, my vehicle has been under Recall 68C since October 2025. To date, there has been no available remedy provided. I have been explicitly instructed not to park the vehicle in a garage or near structures and to avoid charging the vehicle due to an increased risk of fire. This situation has created significant hardship and safety concerns. I am unable to safely use or store my vehicle as intended. I have also been informed that potential fire damage related to this issue may not be covered by homeowners insurance, further increasing the risk and liability I am being forced to assume. Despite repeated attempts to address these issues through proper channels, including dealership service visits and manufacturer communication, no resolution has been provided. This vehicle poses a clear safety hazard due to: * Risk of fire associated with the hybrid battery system * Unpredictable stalling and drivetrain behavior while in operation * Lack of manufacturer remedy for an active safety recall I am requesting immediate investigation, accountability, and corrective action to ensure the safety of consumers affected by this issue | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM | See attached document for complaint. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,FIRERELATED | The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. The contact was informed that the battery failure was covered under warranty, which was extended. The insurance company was notified of the failure, but informed the contact that the battery was not covered by the policy. The contact stated that the vehicle experienced a loss of drive power four to six months before the failure, which she related to NHTSA Campaign Number: 25V576000 (Electrical System). The manufacturer was informed of the failure, and two cases were filed. The manufacturer issued a letter instructing the dealer to repair the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 47,000. | Crash: No Fire: Yes Towed | 47,000 |
| Apr 2026 | POWER TRAIN,ENGINE,BACK OVER PREVENTION | The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue. | Crash: No Fire: No | Unknown |
| Apr 2026 | SUSPENSION,ELECTRICAL SYSTEM,WHEELS | I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process. | Crash: No Fire: No | Unknown |
| Mar 2026 | UNKNOWN OR OTHER | July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer inspected the vehicle on several occasions while continuing to work directly manufacture, however after weeks had been advised the parts did not fix the issue. Opened case (xxxxxxxx) with parent company of Chrysler (Stellantis). week after week customer service said they are working on the issue. Finally, at around 45 days we had to buy another vehicle based on need for transportation. Along the way we make vehicle & insurance payments every month. Additionally, we received a recall notice that the vehicle was subject to a fire. Do not park in or around buildings. At the 80-day mark we advised the dealer to get us out of this vehicle. Dealer said the vehicle is now a used car so must face deprecation plus loss of down payment. Based on no fix to original problem and risk of fire. Stellantis advised now that we do not own the Jeep, we are not eligible for any assistance or compensation for loss and thus Cased closed. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM | My 2023 Jeep Grand Cherokee has been out of service at a dealership since January 22 due to a safety recall involving the high-voltage battery. The manufacturer has no repair available and no estimated timeline. I have no access to my vehicle and have been forced to pay for rental cars out of pocket, with only partial reimbursement. The vehicle has now been out of service for over 50 days. I am requesting assistance with a buyback or full resolution of this. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM | The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the recall repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longer driven. The contact was informed that the computer needed to be replaced. The contact was informed that the parts were ordered and would be delivered within two days. The contact stated that there had not been any additional updates from the dealer. The contact stated that the vehicle was purchased on March 3, 2026. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,722. | Crash: No Fire: No | 48,722 |
| Mar 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle experienced battery failure. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed, and determined that the hybrid battery had failed. The manufacturer was not notified of the failure. The approximate failure mileage was 30,312. | Crash: No Fire: No Towed | 30,312 |
| Mar 2026 | ELECTRICAL SYSTEM,ENGINE | Battery failure upon diagnostic at dealer per recall 68c. I had no issues with the car prior to bringing it into the dealer for the recall. The car has now been at dealer for over 11weeks. Neither dealership nor Stellantis is providing update on ETA for when battery will be ready and recall addressed. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2026 | UNKNOWN OR OTHER | Dear Sir or Madam, I am writing to report serious safety concerns regarding my 2023 Jeep Grand Cherokee, VIN [XXX] , which still has 11 months remaining on the lease. During the two years of this lease, the vehicle has had several recalls and repeated mechanical problems every 2–3 months, including a recent transmission replacement. The vehicle is currently affected by Recall 68C. I have maintained the vehicle responsibly and completed oil changes on time. Recently, while driving on the freeway, the dashboard began flashing red warnings and the vehicle lost power, forcing me to slow down in traffic. With help from Highway Service Patrol, I managed to move the car off the freeway. The vehicle would not restart properly and required several attempts before it began working again. I scheduled an appointment with the dealership for the recall repair and oil change. However, after one of the case managers informed me that my vehicle appeared eligible for the Buy Back program, my recall repair appointment was canceled. Later, my case was reviewed by Mrs. Khushbu (Customer Retention Specialist), who informed me that the vehicle was not eligible for buyback and closed my case (#[XXX]) without clearly explaining the reason. As a single working mother, I depend on reliable transportation. I now experience anxiety every time I drive this vehicle due to safety concerns. Two days ago, the same issue occurred again on the freeway — the dashboard flashed red, the gas pedal became unresponsive, and the vehicle stopped, taking 20–30 minutes to restart. Because of these repeated failures and safety risks, I no longer feel safe driving this vehicle. I respectfully request that Stellantis/Jeep review this matter and provide a fair resolution. I am not interested in replacing this vehicle with another Jeep, as I have lost confidence in this model. Given the circumstances, this situation may fall Thank you for your attention. I look forward to your response. Sincerely INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | My car is a plug in hybrid and hybrid batteries have molars been replaced prematurely. This car has completely lost all power 3 times while I was driving and I had to have it towed to a Jeep certified dealer and it shat in the shop for 18 weeks. It has been in the shop 6 times and I haven’t even had it a year. It has had multiple recalls on this car and it’s still scary to drive. I don’t feel safe in it at all. | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM | I need repair my car because i have recall battery hybryd i m scare driving my vehicles With my family I need Loaner car from Dealer | Crash: No Fire: No | Unknown |