Complaint volume
358 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Jeep Grand Cherokee Complaints
358 consumer-submitted complaints on record for the 2022 Jeep Grand Cherokee, grouped by component category.
358 Total complaints
13 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, forward collision avoidance, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 41 complaints, with an average reported failure mileage of 23,009 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, forward collision avoidance, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Jeep Grand Cherokee complaints?
13 Crash
0 Fire
5 Injury
0 Fatality
16 Towed
6 Medical attention
What are the most common 2022 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 56
FORWARD COLLISION AVOIDANCE 16
UNKNOWN OR OTHER 14
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE 13
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 12
POWER TRAIN 11
STEERING 11
ENGINE 10
FUEL/PROPULSION SYSTEM 10
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 9
358 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2025 | ELECTRICAL SYSTEM | Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: [XXX] Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | FUEL/PROPULSION SYSTEM | On May 4th, 2025, at approximately 10:50am I was traveling at approximately 65mph on a 6 lane highway when the vehicle lost all all propulsion. Following sequence of events took place on car: - Dashboard warning to service hybrid system flashed - Dashboard message to depress break and push button to start car. - Car lost power. Could not accelerate. Display and radio still worked. - Coasted across 2 lanes of traffic to side of the highway. - Car went into Park and Emergency brake engaged without my action. - Pushed start button and car started. On a busy highway, the vehicle would not accelerate resulting putting both my life and the lives of others on that highway at risk. I am now afraid to drive the vehicle. Vehicle has ALL service notice recalls completed. Vehicle taken to Jeep dealer for service. At dealer for 48 hours now. Dealer does not know how to fix vehicle. Dealer stated they have 4 other vehicles with the same exact problem. Dealer stated Jeep does not have a fix. No ETA for fixed car given. | Crash: No Fire: No | Unknown |
| May 2025 | SUSPENSION,ELECTRICAL SYSTEM | Lower control bushings and Main battery Bushings wearing causing noise Yes took vehicle to Jeep Dealership Jeep Dealership did a diagnostic and checks the lower bushings Warning for Stop/Start Service and started this Month | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM | Service Hybrid intermittent light comes on dash with loud beep alarming that something is wrong with the battery. | Crash: No Fire: No | Unknown |
| May 2025 | SUSPENSION | Vehicle drives very rough and banging or knocking noise when going over bumps. | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful. | Crash: No Fire: No | Unknown |
| Apr 2025 | STEERING,POWER TRAIN,ENGINE | I've had issues with this jeep grand cherokee 4xe randomly shutting down on the highway at speeds between 65-75 mph. The service engine and transmission lights come on and the vehicle itself dies out and will power on but will not start for about 10-15 minutes afterwards. This is the fourth time I've had the issue and the dealership can not pin point a reason/fix for the car suddenly stopping. This last time the power steering went out as well these issues have almost caused several accidents . The dealership just clears the codes after saying the can not replicate the problems I'm having and gives the car back. I've gotten to the point now after almost being rear ended trying to clear the vehicle that I no longer feel safe driving it not only for myself but the other drivers around me a car with a little over 20,000 miles should not be having these issues consistently. | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM,AIR BAGS | The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires repair, however, Jeep star publication case S2408000063 states there is a fix, but it is only to be used to "mitigate buyback." That is unacceptable and needs to be remedied as soon as possible. | Crash: No Fire: No | Unknown |
| Mar 2025 | UNKNOWN OR OTHER | While driving on the highway, I heard a loud POP coming from the roof of my vehicle. I have a panoramic sunroof. I then pulled over and saw that my sunroof had shattered. The car is less than two years old. I did some research and discovered that I was not the first person to whom this happened. I contacted Jeep, and they were no help with it. They stated they were not responsible for anything and did not even care what I had to say. | Crash: No Fire: No | Unknown |
| Mar 2025 | AIR BAGS | The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passenger did not suffer any injuries. The vehicle was towed to an impound lot. The contact believed the vehicle would be deemed a total loss however, it was not confirmed yet. The contact mentioned that about six months ago the fender and bumper were placed due to his stepdaughter having an accident. The manufacturer was not notified of the failure. The dealer was not contacted. The failure mileage was 30,000. | Crash: Yes Fire: No Towed | 30,000 |
| Mar 2025 | ELECTRICAL SYSTEM | Power lift gate will open and close by its self. I have had it looked at and the dealer said to report it as it’s a known issue and no recalls have been issued yet for this year. Have not had a fire yet on this vehicle. But was told it was leaking around the power liftgate control module. | Crash: No Fire: No | Unknown |
| Mar 2025 | SEATS | My driver side electrical seat will not recline to the forward position.... I reclined it back but now it won't recline forward.... Everything else works .... All other components of the seat except for the seat recliner back to the upward position.... My vehicle is only at 50, 000 miles... | Crash: No Fire: No | Unknown |
| Mar 2025 | FORWARD COLLISION AVOIDANCE | The vehicle in September of 2024 after a software update randomly changed the settings. The forward collision off warning light remains on (in settings the forward collision is "on", the language changed to Italian, the paddle shifters stopped working, the units changed, and the grid for the backup camera was turned off). I had it serviced at Jeep. They reset the vehicle which temporarily fixed the issue, however, 3 weeks later it happened again. There is a known MOPAR/star case number S2108000249. This is also reported in Jeep Forum. My safety is at risk due to the failure of the forward collision warning light/software malfunction. I feel that I am at risk for a forward collision. Also the paddle shifters don't work. | Crash: No Fire: No | Unknown |
| Mar 2025 | VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE | I was parking in my sister's driveway and car just accelerated in to her house! | Crash: Yes Fire: No Towed | Unknown |
| Mar 2025 | POWER TRAIN | We opened a warranty service case #92312434 yesterdday because case #91655707 was closed prematurely while our vehicle is still in disrepair. Our 2022 Grand Cherokee has been to Lithia Jeep of Reno for warranty service on seven occasions since October 29th, spanning 89 days, for a vibration issue which remains unresolved as of today. The manufacturer is in material breach of 49 U.S. Code § 30120 and refuses to offer a replacement or repurchase despite prima facie evidence of failure to repair within a reasonable time (defined as 60 days). | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains. | Crash: No Fire: No | Unknown |
| Feb 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I have some major safety concerns with my 2022 Jeep Grand Cherokee, specifically with the AEB. Today was the SECOND time that my automatic emergency braking came on while I’m driving down the highway at 60 mph. The first time was in November. The roads were dry, no other cars coming toward me, driving on a straight stretch, with one car a safe distance behind. My jeep went from 60 to 0 slamming on the brakes so hard and flashing the AEB lights and dinging on the dash. Seat belts locked up tight and gave you a hard fast whip lash forward. Very terrifying like what is even happening?! The car behind me thank goodness had enough time to slam on their brakes and not rear end me! As fast as you could even comprehend what was happening, the lights and dinging stop and you can drive again. I was like maybe a leaf or something blew over the sensor and kind of wrote it off because nothing came up on my Jeep app. Fast forward to today, February 25th. Again roads are dry, no one is coming towards me, driving 60 mph in a straight stretch and wham the auto emergency brakes slam on again! Hard brake from 60-0 mph. AEB lights flashing and dinging, locking seat belts and whiplashing your head forward as you screech to an uncontrolled stop. I had absolutely no control over my brakes or gas! This time I’m livid bc my children were in the car with me! Thank goodness everyone was properly wearing seatbelts and in car seats, and I had both hands on the steering wheel, and it was not on a bend in the road because this could have been very dangerous and not ended well! This is NOT ok and there is nothing at all that blocked a sensor or would have had any reason to cause the Jeep to engage this feature. I should not have to be afraid to drive my Jeep and now it’s literally terrifying to drive it bc you never know if it’s going to happen. It needs addressed and fixed ASAP and all Jeep owners should be made aware of this very dangerous situation! | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | See attached document for complaint. | Crash: No Fire: No | Unknown |
| Feb 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24 | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM | I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to restart. This happened a second time, but luckily I had just parked and was idling. Obviously, this is a very scary, dangerous situation for a vehicle to suddenly lose power anytime let alone when on a very busy highway. The vehicle is currently at the Jeep dealer, but I have read that this is a very common problem with the Jeep hybrids and does not sound like Jeep has figured out the root cause. | Crash: No Fire: No | Unknown |
| Jan 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue. | Crash: No Fire: No | Unknown |
| Jan 2025 | ENGINE | The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM's increased and the vehicle stalled. The contact drove the vehicle to the shoulder of the road where the vehicle was turned off and restarted and the vehicle was driven to the residence. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,095. | Crash: No Fire: No | 85,095 |
| Jan 2025 | ELECTRICAL SYSTEM,LANE DEPARTURE | One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now | Crash: No Fire: No | Unknown |
| Jan 2025 | POWER TRAIN,ELECTRICAL SYSTEM | On 12/28/24 we dropped the vehicle off for a check engine light issue + the 95B recall fix. It was discharged on 12/31/24. On 1/9/25 the vehicle lost all power while flashing the red wrech lightning bolt symbol. I had to coast to a stop (I had been exiting the interstate) and had to drive into a pile of recently plowed snow to avoid being rear ended. The vehicle put on the parking brake and the engine had shut off. I turned on the engine after a few moments and it worked fine and I was able to drive it straight to the dealership (2 miles away.) They kept the vehicle for 2 days and could not get the issue to happen again, however they said they re-did the 95B recall and seemed confused about it having been done a few weeks prior. Today on 1/15/25 while driving on the interstate at about 65mph the issue happened again and I had to quickly pull off on the shoulder. The dealership told me to record the issue, but that's impossible while trying to steer it with zero power on the interstate. The same lights flashed (red wrench lightning bolt) and it shut down. Upon restarting it worked as expected. I do not feel safe driving it anymore. The dealership cannot find the issue and I don't want my kids in the vehicle on the off chance I cannot get over, or someone is driving offensivly around me. I am in fear of my life for driving this vehicle so much so that I am considering buying a different car today and letting this one sit until my lease is up. There are no other warning lights at this time on my panel. I will be taking the vehicle back to the service department this afternoon. | Crash: No Fire: No | Unknown |