Complaint volume
317 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Volkswagen ID.4 Complaints
317 consumer-submitted complaints on record for the 2021 Volkswagen ID.4, grouped by component category.
317 Total complaints
26 Crash reports
1 Fire reports
14 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 26 crash reports, 1 fire report, 14 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 34 complaints, with an average reported failure mileage of 33,202 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Volkswagen ID.4 complaints?
26 Crash
1 Fire
14 Injury
0 Fatality
22 Towed
9 Medical attention
What are the most common 2021 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 72
UNKNOWN OR OTHER 31
STRUCTURE 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 11
SERVICE BRAKES 9
FUEL/PROPULSION SYSTEM 7
TIRES 7
ELECTRICAL SYSTEM,EQUIPMENT,BACK OVER PREVENTION 6
ELECTRICAL SYSTEM,STRUCTURE 6
POWER TRAIN 6
317 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | While reversing out of a parking space, my 2021 Volkswagen ID.4 automatically braked and stopped abruptly. Immediately afterward, the vehicle accelerated forward unexpectedly. I pressed the brake pedal, but the vehicle did not respond and crashed into a retaining wall. A forensic analysis of the vehicle’s event data showed the accelerator was at 100% and the vehicle was traveling approximately 22 mph at impact. The airbags deployed, the vehicle was totaled, and both occupants sustained injuries. I believe the vehicle experienced a serious malfunction involving the braking and acceleration systems. | Crash: Yes Fire: No Injuries: 2 | Unknown |
| May 2026 | ELECTRICAL SYSTEM | The Led unit of the DRL has over heated and melted the plastic of the diffuser of the DRL light. I still have the original parts to have them inspected, There were no warning lights on the dashboard to tell there was something wrong | Crash: No Fire: No | Unknown |
| May 2026 | VEHICLE SPEED CONTROL | The contact owns a 2021 Volkswagen ID4. The contact stated that while the wife was parking and into a parking space, the brake pedal was released and the vehicle suddenly accelerated forward and crashed into a concrete barrier. During the incident front and side curtain air bags did deployed. Driver sustained an injured sternum and bruses and lacerations to both hands. The front passenger suffered a bruised sternum. both rear passenger sustained mild neck injuries. No medical treatment was provided. No police reported was taken. During the incident the building railing was also damaged. The vehicle was towed to the local repair shop but not repaired. The cause of the failure was not determine. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,095. | Crash: Yes Fire: No Injuries: 4 Towed | 50,095 |
| May 2026 | AIR BAGS,UNKNOWN OR OTHER | I am filing this claim because a mandatory remote software update pushed by Volkswagen, combined with recent invasive repairs to the interconnected safety restraint network (PODS), caused a critical emergency safety feature (SOS) to fail, and the manufacturer is refusing to restore the vehicle to compliance. 04-01-2026: Received mandatory manufacturer software update v3.8.1. Updated failed and had to be reset. 04-16-2026: Vehicle was brought to the dealer to repair the Passenger Occupant Detection System (PODS). The technician unplugged electrical harnesses and recalibrated the safety network to install the new sensor mats. 04-29-2026: Received mandatory manufacturer software update v3.8.1. 04-30-2026: Immediately following these two events, the emergency SOS system threw a critical hard failure light and became non-functional. 05-01-2026: The dealership and VW Corporate both denied Goodwill coverage, claiming it is an out-of-warranty hardware failure, despite it being a globally documented software side-effect. The v3.8.11 update is known to overwrite the measured state of health of the emergency backup battery, artificially timing it out after 5 years regardless of its actual physical health. The PODS system that the dealer just serviced actively talks to the vehicle's Supplemental Restraint System. I am requesting that Volkswagen covers 100% of the cost to restore the vehicle's emergency SOS system to working order—whether that requires a physical replacement of the telematics module/battery or a manual software reset of the battery history timer. | Crash: No Fire: No | Unknown |
| Apr 2026 | STEERING,STRUCTURE,FORWARD COLLISION AVOIDANCE | My 2021 ID.4 has experienced two separate incidents of sudden, unintended forward acceleration while parking. In both cases, I was maneuvering at very low speeds (less than 5 mph) and transitioning from a stopped position, or from reverse into drive, with the intention to move forward only a few inches. But instead of creeping forward as normal, the vehicle suddenly jerked forward approximately one foot. In the first of two incidents (approx. October 2025), it crashed into the car in front of me. In a second incident (3/14/2026), it crashed into an EV charging station. This is a safety concern and may be related to steering wheel capacitive touch controls, possible unintended activation of adaptive cruise control (ACC) or “resume” function, or erroneous or overly sensitive input from the steering wheel control module. No warning signs or messages appeared prior to the failure. Luckily, no one, including my young children, stood directly in front of the vehicle during either of the incidents; otherwise, they may have incurred serious bodily injury or worse. I was also luckily unharmed in both incidents. I am immediately taking the car to the dealership for a full inspection. | Crash: Yes Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I am filing a complaint regarding a 2021 Volkswagen ID.4 involving loss of propulsion and unresolved defects following manufacturer-directed repairs. On February 19, 2026, the vehicle lost propulsion twice, including in an intersection. The vehicle powered on and shifted into gear but would not move, requiring it to be pushed out of traffic. This is a serious safety hazard. The vehicle was repaired at a Volkswagen dealer under corporate technical direction, including replacement of the rear drive motor, replacement of control modules (gateway), and multiple programming attempts, including non-standard programming. After repair, new faults appeared. The vehicle now shows inconsistent odometer behavior, including “-- mi” and conflicting mileage values. The system continues to calculate range but does not reliably display total mileage. The dealer confirmed in writing that this issue is related to the prior repair, meaning the vehicle was returned defective. Despite prior loss-of-propulsion events and current system faults, both the dealer and Volkswagen corporate representative have advised me to continue driving the vehicle and have refused to arrange transport, even though the defect resulted from their repair. I have serious concerns the vehicle may again lose propulsion and that control systems and mileage recording are unreliable. The vehicle has been out of service over 60 days with no confirmed resolution. I request NHTSA investigate these failures and Volkswagen’s handling of this safety issue. | Crash: No Fire: No | Unknown |
| Apr 2026 | STRUCTURE | The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving on the highway at an undisclosed speed, the doors opened unexpectedly. An unknown warning light was illuminated, indicating that the door was open. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact associated the failure with NHTSA Campaign Number: 23V312000 (Structure). The approximate failure mileage was 44,000. | Crash: No Fire: No | 44,000 |
| Apr 2026 | STRUCTURE | Vehicle charge door power locking mechanism failed in the locking position. Vehicle could not be charged and driver was stranded and forced to destroy the outer panel in a failed attempt yo open the door. Sufficient charge remained yo reach dealer. $900 repair. | Crash: No Fire: No | Unknown |
| Apr 2026 | STRUCTURE | Driver’s door electronic door handle failed and the door could not be opened. Interior handle should have a physical release but it took 6-8 attempts to open the door. These handles had already been replaced under a recall, and yet I was charged nearly $900 for replacing the door handle because the car was then out of warranty. This is shameful. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Infotainment freezes and backup camera not working. This immediately started to happen after recent ota update. I never had these issues before this software update. Uploading pictures which shows gear selector is being put in reverse multiple times but camera not displayed. Even infotainment doesn’t respond to any touch. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | Vehicle has performed an OTA update to version 3.8.11 on Saturday April 4, 2026. Prior to that there were no failures or warnings reported. After the update has completed there is a warning “Emergency call function is limited. Please service vehicle”. The SOS button in the cabin is Red instead of Green. Other users in the N.A. as well users in Europe are reporting the exact issue in the forums: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I am reporting a safety-related failure involving my 2021 Volkswagen ID.4. The vehicle has experienced two separate incidents where it suddenly lost power while driving and became inoperable without warning. The first occurrence happened while I was in the middle of an intersection. The vehicle lost power and could not continue moving, creating a dangerous situation with surrounding traffic. The second occurrence occurred shortly after beginning a trip, approximately one thousand feet down the road. Again, the vehicle lost power without warning and became inoperable. In both cases, after the failure occurred, the vehicle would power on and could be shifted into drive or reverse; however, the vehicle would not move or provide any propulsion in either gear. The vehicle had to be manually pushed out of the roadway. The vehicle has been brought to the dealership multiple times over the course of ownership for issues involving the electrical and high-voltage systems. Service records show repeated diagnostic procedures, recall and campaign work, and repairs involving the battery system and related control functions. Diagnostic fault codes associated with this issue have included P0BEE00 and P0BE600 (drive motor current sensor circuit faults), along with communication-related faults. Despite these multiple service visits and repairs, the condition has not been reliably resolved, indicating an ongoing and intermittent system failure. Most recently, the dealer diagnosed a failure related to the drive motor system. The rear drive motor was replaced; however, after replacement, the vehicle still would not properly communicate with the motor. The dealer has since identified the issue as being related to the control module responsible for communication with the drive motor (gateway), which also requires replacement. The vehicle has been out of service for extended periods, including a current repair period exceeding one month. Given that the vehicle has lost propulsion without w | Crash: No Fire: No | Unknown |
| Mar 2026 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Car startup just fine and drive without issues but sometimes center console freezes or randomly restarts and when that happen even speedometer stays at zero even car moving about 30-40mph. It stays in frozen state for about 2-3min or unless I force restart it by holding power button for about 10-20seconds. I have seen backup camera sometimes failed to display images which supposed to resolved in last few updates but I only experienced it after updated to software version 3.5. Uploading images as slide because I can’t upload video file. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving approximately 60 MPH, the vehicle shut off while driving to the residence from the dealer. The vehicle was restarted and operated normally. Prior to the failure, several software updates were performed under recall. The contact was referred to an out-of-state dealer to perform the software updates. No further information was available. Recently, the contact exited the vehicle and discovered that the doors would not open and the front headlights were illuminated. The contact crawled through the hatch to open the trunk and disconnect the 12-Volt battery. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was approximately 58,000. | Crash: No Fire: No | 58,000 |
| Feb 2026 | VEHICLE SPEED CONTROL,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | I was slowing down to park the car when it lurched forward in high speed and smashed into the wall. The front collision warning never went off, and the emergency braking never came on. My foot was on the accelerator and lifting off to park at low speed like I do all the time, so it wasn't like I was trying to slam on the brakes and pressed on the accelerator by mistake. The car was serviced at the dealership less than a week ago, but VW pushed out an OTA update 2 days ago. I don't know if the OTA update has anything to do with this scary behavior, but I have not experienced anything like this before. | Crash: Yes Fire: No Towed | Unknown |
| Feb 2026 | UNKNOWN OR OTHER | GPS is indicating incorrect location. GPS routing is not accurate. Car essentially doesn't know where it is. Sign assist feature is showing wrong speeds on roads. This appears to be a common problem with VW cars. In an emergency help needs to know where the car is located. This is an ongoing problem that doesn't have a solution. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | The vehicle has been in to the dealer multiple times for electrical system failures. The car is not safe to drive and has stalled multiple times while driving. The system has errors that light up stating there is an electrical system failure. The car has stopped driving in the middle of a trip, I have been stuck with my family multiple times while on short trips and long trips. The vehicle has been repaired multiple times for the same issue and it just came back again after several months being repaired. Each time the repairs occur, I end up renting a car and the time it sits at the dealer or repair shop has varied from 45 days to several days. This car needs to go. The issue first occurred a little over a year ago and has happened 3-7 times since and at random times. The issue has been reproduced by the dealer and reported to VW HQ. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM | Instrument panel went completely dark. Lost all information. Needed to pull the car over to the curb. Eventually the display reset and came back. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,SERVICE BRAKES | After rain or snow, vehicle will not release from park even when shifted to drive. After pressing accelerator a few times vehicle will make a loud bang from the rear (loud enough to sound as though something is coming apart) and then start to move. This happens in warm and cold weather | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | Multiple issues with this vehicle. Have had door handle recall completed, however now doors will randomly not open from inside or outside, even after verifying child lock is off and doors are unlocked. Same issue with trunk, almost always a fight to get it to open/release. Separate issue with windows, which will just randomly roll themselves down while driving, additionally they will roll themselves down when trying to close windows (lift switch to close windows and they roll down vs up) | Crash: No Fire: No | Unknown |
| Jan 2026 | VEHICLE SPEED CONTROL | The center display and the instrument panel on our ID4 reset unexpectedly while driving, even though recall with Campaing ID 24V344000 was performed on our vehicle. This caused both displays to turn off, first the instrument panel followed by the center display - we pulled over as we did not have any information of any kind of the status of the car. After a couple of minutes, it came back up again - restarted. We reported to our local VW dealer, who told us that there is no open recall. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | Driver's side door cannot be opened from outside. Exterior handle pulls but produces only clicking sounds inside the door—latch does not release. Interior handle requires multiple pulls to open the door. Emergency release handle (pulling exterior handle fully upward) also fails to open the door. This vehicle has had both door handle recalls (23V-706 and 24V-329) performed by an authorized VW dealership. The problem has occurred intermittently since purchasing the vehicle over a year ago but is now persistent/permanent. This is a safety defect—the driver cannot exit normally in an emergency, and the vehicle cannot be accessed from outside through the driver's door by any means including the emergency release. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN | Vehicle is able to be shifted from park to drive or reverse without foot pressing brake pedal. On multiple occasions I have shifted from park to reverse and the vehicle has immediately started idling backwards. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The onboard system for connecting the car to the 4g data has failed. Many many people online are reporting this issue. It is a safety issue because there is a loss of the SOS system that alerts authorities that the car has crashed. It also controls the onscreen road sigh display, which could lead to excessive speed and increase the likelihood of a crash. I have been working with VW Connected Car since October 2025 and it still has not been fixed. Here is link to some of the many complaints about this safety issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING,SUSPENSION,WHEELS | My Id 4 Pro S has this problem more going back almost 3 years with 8k miles when first reported to the dealership and [XXX] [XXX], [XXX],[XXX]. The correspondences are there as proof. Dealership never fixed this issue or diagnoses this properly since it only happens in wet weather or rainy mist or rain. The issues is the front tires in the front wheel wells make a thumping sound when backing up and moving forward with the wheels turned in any direction and a crunching sound with the car shaking. I am concerned for my safety and VW will not fix the issue. They had it twice in servicing, did not wet the underside to create the wet symptoms so they dismissed the issue. It does not rain much here and I presumed all the over the air updates and 2 day mega update leaving my vehicle would resolve the issue only to find out now with the new rain the problem is still there. This is a manufacturer defect and was reported when my vehicle was under full warranty . Now they are giving me excuses and wont address the problem or diagnose this properly and want to charge me for there manufacturers defect . I only have 22,675 miles on the vehicle now and it is garaged all the time so this is not from wear and tear since it occurred at 8000 miles and was reported twice before. I have multiple case numbers on this and VW will not take responsibility to fix this defect, and malfunction . They had stone walled me and passed this off as no issue. I have videos of the issue on drop box I can sent to you if requested . See drop box videos. [XXX] [XXX] [XXX] [XXX] 2 Videos here from [XXX]. Please help ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |