Complaint volume
111 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Subaru Crosstrek Complaints
111 consumer-submitted complaints on record for the 2021 Subaru Crosstrek, grouped by component category.
111 Total complaints
8 Crash reports
2 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 2 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 16 complaints, with an average reported failure mileage of 18,554 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Subaru Crosstrek?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Subaru Crosstrek
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Subaru Crosstrek complaints?
8 Crash
2 Fire
4 Injury
0 Fatality
9 Towed
4 Medical attention
What are the most common 2021 Subaru Crosstrek complaint categories?
VISIBILITY/WIPER 26
UNKNOWN OR OTHER 13
ENGINE 10
POWER TRAIN 8
ELECTRICAL SYSTEM 7
FORWARD COLLISION AVOIDANCE 5
SUSPENSION 3
VISIBILITY 3
SERVICE BRAKES 2
STRUCTURE 2
111 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2021 | UNKNOWN OR OTHER,VISIBILITY/WIPER | Bought the car brand new 6 months ago and the windshield crack all of a sudden | Crash: No Fire: No | Unknown |
| Jun 2021 | VISIBILITY/WIPER | My windshield all of the sudden got a massive crack. I don’t remember a rock ever hitting it. It has been growing rapidly and I worry it is effecting my drivers assist system. I did some research and learned this was a common problem for Subarus and worry my windshield is defective due to weakness as evidenced by how quickly the crack is growing. I bought my car brand new 6 months ago. | Crash: No Fire: No | Unknown |
| May 2021 | EXTERIOR LIGHTING | DRIVING HOME IN DAYLIGHT AFTER TAKING DELIVERY OF 2021 SUBARU CROSSTREK PREMIUM ON 1/29/21, I RAISED DIMMER SWITCH TO HIGHEST POSITION TO ILLUMINATE DASHBOARD BECAUSE I COULDN'T SEE SPEEDOMETER/INSTRUMENT PANEL, AND THERE WAS NO ILLUMINATION! THIS IS MY 3RD CROSSTREK PREMIUM SO I KNEW HOW THE DIMMER & LIGHTING CONTROLS WORK. I CONTACTED DEALER & SERVICE MGR IMMEDIATELY, WAS TOLD "IT IS WHAT IT IS, NOTHING CAN BE DONE, SENSORS CANNOT BE ADJUSTED!. AFTER NUMEROUS COMMUNICATIONS W/SUBARU THROUGH LAST MONTH, THEY WILL NOT ACKNOWLEDGE, NO LESS ADDRESS, THIS DESIGN FLAW THAT MAKES THE VEHICLE UNSAFE TO DRIVE. THE SUBARU OWNERS FORUMS CONTAIN THE SAME COMPLAINTS ON VARIOUS MODELS AS WELL. I'VE ATTACHED FIRST SET OF EMAILS TO SUBARU STARTING IN FEBRUARY 2021 AND A SET OF EMAILS ENDING LAST MONTH. I ALSO FILED A COMPLAINT UNDER LEMON LAW TO NYS ATTORNEY GENERAL KNOWING I DIDN'T MEET THE REQUIREMENTS BUT FILED IT TO GET IT ON RECORD; BECAUSE IT WAS DETERMINED TO BE A DESIGN FLAW & NOT REPAIRABLE, COMPLAINT WAS REJECTED. HOPE YOU CAN HELP ME AS SUBARU WOULD NOT ALLOW THE CANCELLATION OF MY LEASE EVEN THOUGH THEY KNEW OF THE PROBLEM BEFORE CAR WAS SOLD AND WERE ADVISED BY ME OF THE PROBLEM WITHIN 1 DAY OF TAKING DELIVERY. THANK YOU. | Crash: No Fire: No | 106 |
| May 2021 | VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE | MY VEHICLE IS EQUIPPED WITH EYESIGHT, WHICH IS A SUBARU TECHNOLOGY THAT INCLUDES ADAPTIVE CRUISE CONTROL, FORWARD COLLISON WARNING/BREAKING, LANE DEPARTURE WARNING, REAR AUTOMATIC BRAKING, ETC. SUBARU CLAIMS THAT WINDSHIELD REPLACEMENTS MUST USE SUBARU GLASS DUE THE OPTICAL CLARITY OF THE WINDSHIELD AND THAT THE EYESIGHT SYSTEM MUST BE RECALIBRATED. THIS IS A $1339 COST (VIA SAFELIGHT) TO REPLACE THE WINDSHEILD. I HAVE 8400 MILES ON MY VEHICLE, AND I AM GETTING READY TO HAVE THE SECOND WINDSHIELD PUT ON THE CAR. THE GLASS SIMPLY BREAKS TO EASILY. FIRST INCIDENT, A ROCK HIT THE WINDSHIELD AND IT CRACKED ABOUT INCHES WHILE TRAVELING THROUGH ALBUQUERQUE, NM ON I-25. SECOND INCIDENT HAPPENED TODAY ON I-25 WITH A BARELY PERCEPTIBLE SOUND, AND THE WINDSHIELD HAS A CRACK ABOUT 6.6 INCHES LONG. I AM NOT SURE WHAT THE ISSUE IS WITH SUBARU WINDSHIELDS, BUT LOOKING IN OWNER FORUMS, IT'S A PRETTY COMMON OCCURRENCE. THE FACT THAT I AM AVERAGING A NEW WINDSHIELD EVERY 4200 MILES IS RIDICULOUS. I HAVE BEEN DRIVING FOR 35+ YEARS AND HAVE HAD TO REPLACE A WINDSHIELD LESS THAN THREE TIMES. WITH THE SUBARU, I AM DOING IT ALMOST EVERY 4-5 MONTHS (SO FAR). | Crash: No Fire: No | 8,308 |
| May 2021 | STEERING,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | THE LANE KEEPING FEATURE WILL RANDOMLY CAUSE THE VEHICLE TO VEER TOWARDS THE CENTER LINE AT A VARIETY OF SPEEDS AND UNDER A VARIETY OF CONDITIONS, REQUIRING IMMEDIATE DRIVER CORRECTION TO AVOID CROSSING THE CENTER LINE. NO ACCIDENT HAS OCCURRED BUT THE SYSTEM IS NOW DEACTIVATED. IN ADDITION, THE COLLISION AVOIDANCE SYSTEM DOES NOT RELIABLY ACQUIRE A VEHICLE AHEAD IF THAT VEHICLE IS STOPPED AND THE SPEED DIFFERENTIAL IS >30-40 MPH. WITHOUT DRIVER MANUAL BRAKING, A CRASH WOULD OCCUR. | Crash: No Fire: No | 1,950 |
| Apr 2021 | VISIBILITY | TL* THE CONTACT OWNS A 2021 SUBARU CROSSTREK. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE CRACK WAS APPROXIMATELY EIGHT INCHES LONG. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY AN IMPACT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,050. | Crash: No Fire: No | 1,050 |
| Apr 2021 | UNKNOWN OR OTHER | I HAD A CRACKED WINDSHIELD ABOUT A QUARTER INCH BULLSEYE WITH WEBBING ABOUT 8-9 INCHES. DIDN'T NOTICE ANYTHING THAT HAS HAPPENED DURING DRIVING OR ON THE ROAD. IT WAS PARKED THE NIGHT ON FRIDAY UNTIL IT WAS DISCOVERED LATE AFTERNOON ON A SATURDAY. | Crash: No Fire: No | 6,600 |
| Mar 2021 | VISIBILITY/WIPER | THE WINDSHIELD CRACKED WITHOUT ANY IMPACT WHILE PARKED. | Crash: No Fire: No | 2,460 |
| Mar 2021 | VISIBILITY/WIPER | WINDSHIELD CRACKED WITH LESS THAN 1000 MILES ON THE CAR. NEVER HEARD OR SAW ANY ROCK OR OTHER DEBRIS HIT THE WINDSHIELD | Crash: No Fire: No | 1,000 |
| Dec 2020 | ENGINE | THE ENGINE STOP START FUNCTION CAUSES THE ENTIRE CAR TO SHAKE WHEN GOING FROM ENGINE OFF TO ENGINE ON. IT IS WORSE WHEN YOU ARE STOPPED AND THE STOP START RE-ENGAGES WHILE YOUR FOOT IS ON THE BRAKE. | Crash: No Fire: No | 75 |
| Dec 2020 | SUSPENSION | ON 11/30/2020 I PURCHASED A BRAND NEW SUBARU CROSSTREK FROM SHEEHY SUBARU IN SPRINGFIELD, VIRGINIA. IT HAD 15 MILES ON THE ODOMETER. ON 12/01/2020 IT WAS DELIVERED TO ME AT MY RESIDENCE IN WASHINGTON, DC. I IMMEDIATELY NOTICED THAT THERE WAS A LOUD CREAKING NOISE COMING FROM THE REAR OF THE CAR WHENEVER I TOOK A TURN OR WENT OVER A SMALL BUMP IN THE ROAD, INCLUDING SPEED BUMPS. WITHIN 30 MINUTES OF TAKING POSSESSION OF THE VEHICLE, I CONTACTED THE DEALERSHIP TO NOTIFY THEM THAT I WAS CONCERNED ABOUT THE NOISE. THEY DISMISSED THE NOISE AS A REGULAR PART OF THE "NEW VEHICLE BREAK-IN PROCESS" AND CLAIMED THAT IT WOULD GO AWAY QUICKLY. AFTER DRIVING THE VEHICLE FOR APPROXIMATELY 10 MORE MILES TO SEE IF THE NOISE DISAPPEARED, I BECAME CONCERNED ABOUT MY SAFETY BECAUSE THE NOISE ONLY APPEARED TO BE INCREASING, SO I STOPPED USING THE VEHICLE. ON 12/05/20, THE FIRST DAY POSSIBLE, I TOOK THE CAR BACK TO THE DEALERSHIP FOR SERVICE. THE SERVICE DEPARTMENT QUICKLY CONFIRMED THAT SOMETHING WAS WRONG WITH THE SUSPENSION OF THE CAR, BUT THEY WERE NOT SURE EXACTLY WHAT. THEY INDICATED IT WAS A MANUFACTURING DEFECT. THEY SAID THAT THEY WOULD LOOK INTO IT. IT IS NOW 12/08/20 AND THE CAR IS STILL NOT REPAIRED. SO, IN SHORT, A NEW CAR WITH 15 MILES ON THE ODOMETER WHEN I PURCHASED IT HAS NOW SPENT AN EQUAL AMOUNT OF TIME IN MY POSSESSION AS IT HAS SPENT IN THE SHOP FOR REPAIRS TO THE SUSPENSION. I WORRY THAT THIS ISSUE IS NOT LIMITED TO MY VEHICLE ALONE AS IT IS AN ADMITTED MANUFACTURING DEFECT THAT APPARENTLY CANNOT BE REPAIRED QUICKLY. | Crash: No Fire: No | 15 |