Complaint volume
395 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Jeep Grand Cherokee Complaints
395 consumer-submitted complaints on record for the 2021 Jeep Grand Cherokee, grouped by component category.
395 Total complaints
20 Crash reports
8 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, exterior lighting, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 8 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 63 complaints, with an average reported failure mileage of 26,419 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, exterior lighting, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Jeep Grand Cherokee complaints?
20 Crash
8 Fire
12 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2021 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 32
EXTERIOR LIGHTING 30
STEERING 29
POWER TRAIN 24
ELECTRICAL SYSTEM 19
FUEL/PROPULSION SYSTEM 15
STEERING,LANE DEPARTURE 14
ENGINE 12
STEERING,ELECTRICAL SYSTEM 11
SUSPENSION 10
395 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2023 | SUSPENSION,EXTERIOR LIGHTING,BACK OVER PREVENTION | The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Sep 2023 | STEERING | EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000. | Crash: No Fire: No Towed | 11,000 |
| Sep 2023 | UNKNOWN OR OTHER | What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Other than the message of 'TomTom Loading...', no there have been no other messages. | Crash: No Fire: No | Unknown |
| Sep 2023 | STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured. | Crash: No Fire: No | Unknown |
| Aug 2023 | AIR BAGS | The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown. | Crash: Yes Fire: No Injuries: 1 Towed | Unknown |
| Aug 2023 | STEERING,ENGINE,LANE DEPARTURE | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000. | Crash: No Fire: No Towed | 12,000 |
| Aug 2023 | STEERING,ELECTRICAL SYSTEM | I have under 13,000 miles on my car. When i had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it’s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! We could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I’ve never felt so vulnerable. And Jeep is no help. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE | Two days in a row - the jeep didn't start in the morning. After I started it with a starter. The first day, the buttons on the steering wheel and the safety system control stopped working. Incorrectly shows the fuel level. The second day when the car started with the help of a starter, the dashboard stopped working (completely went out). The battery was checked - it is 100% working The dashboard didn't work during the day. Everything worked in the evening. The engine speed does not rise above 3000 revolutions per minute. Now it doesn't show the fuel level in the tank correctly. Very often, security systems such as lane control and proximity to another car fail | Crash: No Fire: No | Unknown |
| Aug 2023 | SERVICE BRAKES | MY BRAKE ROTORS ARE WARPED,AND THIS CAUSES EXCESSIVE WEAR ON PADS. THERE HAS BEEN A RUBBING NOICE FOR SOME TIME, I ASKED IF IT COULD BE ASSOCIATED WITH THE AUTO BRAKE FOR BACKING UP, THEY SAID NO, HOWEVER THERE IS A PROBLEM AND IT COULD RESULT IN AN INJURY OR DEATH IF IGNORED. JEEP REFUSES TO FIX THIER PROBLEMS THROUGH REASEARCH I HJAVE FOUND A LOT OF 2021 JEEP GRAND CHEROKEE WITH BREAK PROBLEMS LIKE MINE AND IT STARTS IN THE REAR BRAKES SO NOTED IF IGNORED THROUGH THIS AGENCY, I WILL TRACK NATION WIDE ACCIDENTS AND DEATHS . | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 and get police to help so I wouldn't get rear ended. Had to wait on shoulder for an hour to get a tow to safety. The vehicle never restarted, and the transmission was locked in park. The vehicle is now at the jeep dealership to see what happened. I just read on line that Jeep Grand Cherokees have this problem and Jeep is not doing anything to repair. Please advise me on how to proceed with this. I have been driving for 50 years, and today was the scariest day of my life I thought we were going to die in a pile up. Doug savage | Crash: No Fire: No | Unknown |
| Jul 2023 | SUSPENSION | The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jul 2023 | SERVICE BRAKES | 3 months ago, I was getting my all-season tires installed in lieu of my winter ones. They told me that the lug nuts on all four of my wheels were swollen and I needed to get a replacement as they could not use them. It was my first time hearing this terminology. I asked for clarification and was told that due to severe rust they cannot be used. 15 days ago, i heard some squeaking coming from the tires. I took it to the mechanic and was told that I have to replace the rear wheel pads. I took it yesterday to have them replaced and when they took off the tires, they called me in to witness that the rear disk brake rotors are totally rusted from the inside out, were badly deteriorated, and some pieces were falling off. They checked the front wheels as well, and they had the same issue as well. An issue such as this could lead to severe consequences and could potentially be life threating. I ended up replacing Front and Rear Disk Brake Rotors and Pads, and | Crash: No Fire: No | Unknown |
| Jul 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Crossing 4 way intersection with no cars or animals in site and while accelerating at about 40 mph vehicle came to a shuddering halt in the middle of the road for no reason. My husband and I were both thrown forward whipping our necks back and forth and my collar bone taking a direct hit with the seat belt. There were no sounds to warn us, no lights came on it just slammed its own brakes for no reason. My dealership brought me a loaner and vehicle was towed to them where they are working on getting the issue solved, but I am going to be terrified this will happen again and rightly so. | Crash: No Fire: No Injuries: 1 | Unknown |
| Jul 2023 | STEERING,ELECTRICAL SYSTEM | On May 4, 2023, immediately upon starting the car, warning lights were illuminated: Blind Spot Alert Unavailable - Service Required; Stop/Start Unavailable Service Stop/Start System; Service Electronic Stability Control; Oil Change Required; Service Power Steering; Check Engine Light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in New Hampshire, while on a road trip from NY to Maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler Customer Service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a Specialist. The car is still not in NY and is still at the mechanic in NH waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph. | Crash: No Fire: No | Unknown |
| Jul 2023 | STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE | Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | I’ve had this recall for a while now. Got the notification soon after I purchased vehicle in 2-2022 and manufacture still hasn’t resolved this issue. | Crash: No Fire: No | Unknown |
| Jun 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Driving through my subdivision, no other cars in sight, no animals, no people, nothing in front of me and the automatic emergency braking mechanism engaged and brought my car to a sudden stop.The brakes engaged on their own, tires squeeled and my body jolted, almost hitting my head on steering wheel. Automatic brake sensors have activated before for no reason as no objects were in sight, but never has the vehicle actually stopped on its own. Luckily I was in my subdivision with no one behind me otherwise someone could have rear ended me and an accident would have occurred with injuries | Crash: No Fire: No | Unknown |
| Jun 2023 | EXTERIOR LIGHTING | PER THE INFORMATION I CAN FIND - THE PREVIOUS RECALL # IS "21V797000" - I took my Jeep GC L in for the recall per the campaign and the work was complete yet it was not corrected. I have been back to the dealer 3 separate times no one can provide an update as to why this issue is not able to be corrected. I still cannot turn my high beams on without having to move the headlights to the 'on position.' Per the info available on the previous recall, "When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment." | Crash: No Fire: No | Unknown |
| Jun 2023 | EXTERIOR LIGHTING | Manufacturer has not timely provided repair for tail light recall NHTSA incident number 22V-544 (Jeep Recall Z50). | Crash: No Fire: No | Unknown |
| Jun 2023 | STEERING,AIR BAGS,SEAT BELTS | While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car. | Crash: No Fire: No | Unknown |
| Jun 2023 | VEHICLE SPEED CONTROL | The contact owns a 2021 Jeep Grand Cherokee. The contact stated while parking the vehicle in a parking lot, it accelerated independently causing the vehicle to jump the curb and crash into a pole. The contact stated he had the brake pedal to the floorboard but failed to stop the vehicle. No air bags deployed. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an auto collision center. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000. The VIN was not available. The contact stated that the problem might be with the transmission. | Crash: Yes Fire: No Towed | 15,000 |
| May 2023 | ENGINE AND ENGINE COOLING | The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |