Complaint volume
395 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Jeep Grand Cherokee Complaints
395 consumer-submitted complaints on record for the 2021 Jeep Grand Cherokee, grouped by component category.
395 Total complaints
20 Crash reports
8 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, exterior lighting, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 8 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 63 complaints, with an average reported failure mileage of 26,419 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, exterior lighting, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Jeep Grand Cherokee complaints?
20 Crash
8 Fire
12 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2021 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 32
EXTERIOR LIGHTING 30
STEERING 29
POWER TRAIN 24
ELECTRICAL SYSTEM 19
FUEL/PROPULSION SYSTEM 15
STEERING,LANE DEPARTURE 14
ENGINE 12
STEERING,ELECTRICAL SYSTEM 11
SUSPENSION 10
395 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | STEERING,ELECTRICAL SYSTEM | Service power steering, blind spot alert temporarily unavailable, seatbelts not buckled came on and started beeeping, start/stop not ready, and service electronic stability control all turned on at once. I pulled over to the side of the road to try to restart the vehicle and I lost my power steering. | Crash: No Fire: No | Unknown |
| Sep 2024 | UNKNOWN OR OTHER | I have a 2021 Jeep Grand Cherokee Overland 4x4 with less than 30,000 miles on it. The leather dash is currently peeling away and bubbling. There was a recall back in 2014 by Chrysler, but they have ever since taken away the recall because they "claimed" they have fixed the problem. I will attach pictures of my vehicle and other similar Jeep Grand Cherokee Overland's that I have found in the market. Looking to get this situated but my local Jeep dealer said this would be a out of pocket cost and not covered by the manufacturer. | Crash: No Fire: No | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | Panoramic sunroof exploded and showered glass all over myself and my family. We were driving on the highway and it did not appear that anything hit the sunroof, it just exploded right from the center. | Crash: No Fire: No | Unknown |
| Aug 2024 | POWER TRAIN,ENGINE | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two occasions while driving approximately 55 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the message to" Shift to Park and Restart" was displayed. The contact stated that the vehicle stalled but was able to restart. The vehicle was taken to a dealer during the first failure however, the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 8,100. | Crash: No Fire: No | 8,100 |
| Aug 2024 | STEERING,SUSPENSION,WHEELS | Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable. | Crash: No Fire: No | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | Multimedia screen blacked out, the touchscreen itself works but the screen is black (or blank) we took this to the dealership and they informed us they are not sure how to fix the issue other than replace the whole screen, we had taken the vehicle to the dealership prior stating the screen would cut out or black out. The dealership found nothing wrong. Finally when the screen completely blacked out the vehicle was out of warranty by 1,000 miles and would not be covered under the warranty. We do not have the finances to pay for the replacement. The multimedia touchscreen is the hub of the entire car, we are unable to view anything behind us when backing up the car in reverse as the rear view camera is tied to the screen. This poses a risk of injuring children when backing up. We are also unable to control multiple settings within the vehicle as well as able to view any warning lights that may pop up. The dealer has stated they are aware of similar issues with the same make/model. The vehicle has been inspected by the dealership. The only warning we have had is the screen blacking out and reseting while driving and the screen blacking out for extended periods of time before resoring. | Crash: No Fire: No | Unknown |
| Aug 2024 | FUEL/PROPULSION SYSTEM | I have a 2021 Jeep Grand Cherokee that has 8506 miles on it, I am the original owner. 7 months ago I was in the neighborhood, and it started hesitating, and the engine stopped, no warning lights nothing, after waiting I started it back up and drove home, and it has been fine until last Saturday. Saturday we were at a busy red light in the turn lane, light turned green I turned, car shut off no warning lights nothing. I was stuck in the middle of traffic and could not move the car. The jeep was towed to the shop, premature fuel pump failure. My problem with this is it could have gotten me killed or my children. Two weeks outside the warranty and I am out an extra 2000.00, because unless your car is dead, or it is a recall the jeep dealership always sends the car back saying they can not find anything wrong, extremely dangerous situation to be put in, I am just grateful I was not on the highway when it happened the second time. | Crash: No Fire: No | Unknown |
| Aug 2024 | EXTERIOR LIGHTING | My low beam headlight has blown for the second time now since owning the car. THIS IS NOT NORMAL!!! There clearly must be some electrical issue and I’m past the warranty. Headlights don’t blow like that. I’ve owned cars for over 6 years and never had a headlight blow. | Crash: No Fire: No | Unknown |
| Aug 2024 | WHEELS | Manufacturer's full size tire as made by Nexen was defect from the factory and is unsafe to use. However neither the Jeep Dealer nor the Tire manufacturer will make good on a replacement. The Full Size Spare has never been used and has over 7 parallel gouges on the inner sidewall. It came like that from the dealer. No one wants to make it good. Because of their nature the gouge marks look to be made by heavy machinery like in a tire factory with conveyor belts. | Crash: No Fire: No | Unknown |
| Aug 2024 | STEERING,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is unable to be moved.. | Crash: No Fire: No | Unknown |
| Jul 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. | Crash: No Fire: No | 30,000 |
| Jul 2024 | POWER TRAIN | The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 60 MPH, there was an abnormal sound coming from the engine compartment and the vehicle started shaking violently. The vehicle then briefly lost motive power and was unable to accelerate as intended before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 18,000. | Crash: No Fire: No | 18,000 |
| Jul 2024 | STEERING,ENGINE | The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000. | Crash: No Fire: No | 25,000 |
| Jun 2024 | STEERING | The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The dealer stated that the vehicle had experienced a battery failure, and the battery needed to be replaced. The vehicle was not repaired. The contact stated she had not noticed a failure with the battery. The manufacturer was not made aware of the failure. The failure mileage was unknown. | Crash: No Fire: No Towed | Unknown |
| Jun 2024 | POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | The electronic stability control has malfunctioned and the 4wd svc light has comeon. The vehicle shifts hard when taking off at low speed. When coming to a stop there is a loud pop from transfer case. Also the 4wd low and neutral comes on by themselves. This vehicle definitely has safety issues. I just bought this vehicle and just barely have 1000 miles on it. How is thus safe? The hard shifting started around 6/1/2024 the electronic stability, svc 4wd, going into 4wd low and neutral all started on 6/23/24 | Crash: No Fire: No | Unknown |
| Jun 2024 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | Vehicle shuts down puts itself in park and applies the parking brake and states that the hood is not closed when it is and has not been opened. It also disable the auto stop/start . It does this at traffic lights or when ever a vehicle comes to a stop creating a potential rear end collision due to having to manually restart the vehicle, disengage the parking brake and put the vehicle in drive. | Crash: No Fire: No | Unknown |
| Jun 2024 | FUEL/PROPULSION SYSTEM | Driving down an interstate at 70 mph, suddenly the car hesitated a couple of times and the engine stopped. I coasted to the side of the road. No warning lights. I am now sitting on the side of an interstate with 18 wheelers flying by and I am miles away from a town. Two and a half hours later we were towed to a jeep dealer. They performed a diagnostic with results being failure of fuel pump and wiring (intelligent power ipac). Dealership made repairs. I feel our safety was at risk because there was 1. No warning/ 2. Possibility of being unable to get off the road in this situation/ 3. Sitting on a busy interstate, waiting for help. In checking online I found more people complaining about the same thing happening to them, so I feel this is not an isolated incident. | Crash: No Fire: No | Unknown |
| Jun 2024 | SEAT BELTS | Per the Jeep Dealership that currently has my car, they said the Drivers side seatbelt failed, the buckle will not lock. The male part will not go into the female part. There is no foreign object in the female part of the seat belt. My safety is put at risk every moment I'm in the car without a seatbelt on along with it being against the law to not have your seatbelt on. There is no warning lights that came on as the computer thinks the seatbelt is actually clicked in because its broken. A seatbelt should never fail especially on a 3 year old vehicle, however my extended warranty won't cover the "safety restraint system" and Jeep doesn't feel that they should have to replace it either. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was driving approximately 55 MPH on the highway when my vehicle suddenly lost all acceleration. I received an alert on the dash and a chime - the alert stated "Shift to P to Start" - with no other warnings and no CEL or Check Engine light. Pressing the gas, even to the floor, did nothing. I was forced to brake the car to a stop on the shoulder, shut off the engine, and restart the vehicle. Afterwards, I experienced some slight hesitation which resolved, and then was able to drive the rest of the trip without issues. Having the vehicle lose all power on the highway without warning is a serious safety issue. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle shuts off (engine) randomly during driving. This is the third occurrence. After waiting a few minutes vehicle is ‘fine.’ Dealership is not able to ‘replicate’ the issue. Serious safety issue. How can I operate my vehicle ethically, when I know it could shut off randomly … particularly on a fast moving highway? Dealership says it sees no error codes or issues. My hunch is an issue with the fuel pump? Perhaps a fuel sensor? PLEASE HELP! I am scared to death of driving my vehicle, and I feel I am not being offered the assistance I need. I don’t want to see anyone get hurt. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | The sunroof glass above the driver/front passenger seats suddenly exploded/shattered while driving on a highway at about 55 mph, for no apparent reason. The sunroof was closed at the time, same as the sun shade underneath it and it was not operated either. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM | On [XXX], at approximately 9:30AM, I was driving my daughter’s 2021 Jeep Grand Cherokee L (VIN: [XXX]) to my home to detail it for her. After turning onto [XXX] from [XXX], Spring Branch, TX, the digital screens in front of the driver and in the center console turned off and went blank. Approximately 3-5 seconds later, the screens turned on, but then they went blank again after about 5 seconds. At this time, the engine felt as though it was stumbling as though it was running out of fuel. I then began to smell what smelled like melting plastic and then I saw dark colored smoke beginning to come out from under the center console on the right side of the vehicle. I slowed down and looked for a safe place to pull the car off of the road. The entire scenario appeared to have lasted 1-2 minutes, but I really don’t know exactly how long it was before I was able to exit the vehicle. In order to see where I was going, I rolled down the front windows and as soon as I did so, I saw flames appearing from underneath the center console on the right side of the vehicle. I was able to stop the vehicle on the right shoulder of the road and then I placed the vehicle in park and I exited the vehicle. I moved away from the vehicle and called 9-1-1. Bulverde – Spring Branch Fire & EMS and Comal County Sheriff’s Department arrived several minutes later and when they arrived, the vehicle was fully engulfed in flames. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: Yes Medical attention | Unknown |
| May 2024 | STEERING,SERVICE BRAKES | [XXX] just south of Grapevine, CA, is a 4-lane freeway, speed limit 70 mph. It is quite steep, perhaps 4 or 5 %. It is very heavily traveled, and is used by a large number of 18-wheelers. It has a slow lane on the far right, for trucks and cars pulling trailers. I was in the #1 lane, traveling at 70 mph. About 5 miles south of Grapevine, CA, the car completely lost control of the steering. I came within inches of impacting the guard rail, and hitting a large tractor-trailer. By braking gently, and making greatly exaggerated steering inputs, I was able to maneuver to the slow lane, and, driving at less than 15 mph, was able to get to a truck stop parking lot, where the car was towed to a Jeep dealer. This is the third catastrophic safety failure this car has suffered. The first was explosion of the front transfer case, scattering transmission parts all over the road, the second was the failure of the left front axle boot. which spread grease onto the brake disc. Fortunately, both of these problems occurred at very low speed, so accidents were avoided. This last failure almost killed me, my wife, and my little dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM,WHEELS,ENGINE | While driving on the highway Friday [XXX] in the middle lane the whole vehicle just shut down and locked up. Speed roughly about 20-30 mph in rush-hour traffic. No warning lights at all. Full tank of gas. Zero power to anything. Wheels locked up completely. Shifter nonresponsive to try Neutral. No hazard lights. No brake lights. No way of giving other vehicles a warning. Could not open doors or windows. 911 was called to the scene and I was very thankful not to have been seriously injured or lose my life during this whole situation. I was transferred into the fire truck as to get out of traffic. Fire department had to google where to find locking mechanism for the wheels in order to push it over to the right lane. I have a police case number on hand. Vehicle had to be towed to a body shop. The vehicle was sent into service TWICE before for electrical/battery issues in March & April of 2024. Service Dealership: BROWN DODGE-CHRY-JEEP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,SUSPENSION,VEHICLE SPEED CONTROL | April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed | Crash: Yes Fire: No Towed | Unknown |