Complaint volume
395 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Jeep Grand Cherokee Complaints
395 consumer-submitted complaints on record for the 2021 Jeep Grand Cherokee, grouped by component category.
395 Total complaints
20 Crash reports
8 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, exterior lighting, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 8 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 63 complaints, with an average reported failure mileage of 26,419 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, exterior lighting, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Jeep Grand Cherokee complaints?
20 Crash
8 Fire
12 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2021 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 32
EXTERIOR LIGHTING 30
STEERING 29
POWER TRAIN 24
ELECTRICAL SYSTEM 19
FUEL/PROPULSION SYSTEM 15
STEERING,LANE DEPARTURE 14
ENGINE 12
STEERING,ELECTRICAL SYSTEM 11
SUSPENSION 10
395 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2022 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21 | Crash: No Fire: No | Unknown |
| Oct 2022 | POWER TRAIN | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two separate occasions, the vehicle failed to accelerate after shifting from reverse(R) into drive (D) without warning, with the RPM revving without the vehicle responding. The contact had the vehicle towed to a dealer after the second failure; however, the mechanic was unable to duplicate the failure. The contact also stated while going downhill at low rate of speed, the vehicle independently downshifted twice without warning, which brought the vehicle to a near stop. The contact stated that the vehicle lunged forward with her foot on the brake pedal with an abnormal cranking sound coming from the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000. | Crash: No Fire: No Towed | 15,000 |
| Oct 2022 | EXTERIOR LIGHTING | No incident. Manufacturer and local dealers have no remedy available currently or in the foreseeable future outside of purchasing a new vehicle. Retract the recall until a valid remedy is available or impose requirements on the manufacturer to provide a remedy immediately. | Crash: No Fire: No | Unknown |
| Oct 2022 | STEERING,ELECTRICAL SYSTEM | Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning | Crash: No Fire: No | Unknown |
| Oct 2022 | ENGINE | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle intermittently hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that an unstated software needed to be updated. No warning lights were illuminated. The software was updated; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000. | Crash: No Fire: No | 21,000 |
| Oct 2022 | ENGINE | Engine mounts have failed. According to the FCA, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of October; however, they now state that they have no date due to major back order. They stated no recall was issued because it's not a safety hazard; however, according to multiple certified mechanics, this is a major safety hazard which can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It also will cause major damage to the engine and other components under the hood of the vehicle. The FCA still has not agreed to this claim, even as some of their own Mopar mechanics also stated the same information regarding it being a safety hazard. | Crash: No Fire: No | Unknown |
| Oct 2022 | FORWARD COLLISION AVOIDANCE | I was approaching the location where I was about to turn and began to slow down. Out of no where, the forward collision detection system was set off and automatic braking was applied, causing the SUV behind me to go right off the roadway to avoid a rear end collision. Traffic was extremely heavy at the time. The motorist caught up with me at the location I eventually turned into and accused me of slamming on brakes on purpose. I explained to them the malfunction that occured; however, they were still rightfully upset due to them having children in their vehicle, which caused panic. I let them know I would be reaching out to report the situation, as well as turning off the supposed safety feature until the issue could be rectified. This was a very dangerous situation and could have resulted in a major traffic collision, causing serious injury or death. I do have a dashcam video of the incident. | Crash: Yes Fire: No | Unknown |
| Oct 2022 | STEERING,UNKNOWN OR OTHER | This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and Jeep advised last time they didn’t have a fix. | Crash: No Fire: No | Unknown |
| Oct 2022 | STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues. | Crash: No Fire: No | Unknown |
| Sep 2022 | UNKNOWN OR OTHER | I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely unaware that my key was even in the car. We tried unlocking every single door but nothing was working. I opened my app to unlock it that way and it said "Activation of service in progress. We're configuring your vehicle. Please try again later" and would not let me purchase or click anything. I recognize it is my error for not re-subscribing to Jeep Mopar services but I do not believe any car should ever lock if there is a key inside of it. On top of this, I tried calling Jeep for assistance. I still have my trials active for assistance and security. The first woman I spoke to told me I had to accept a text message first. As I waited for this to come through, panicking about my son inside, I told her the situation and she said she cannot help, only send someone out there to assist. I found this to be another safety failure on Jeep's part as I was clearly calling from the number on my account, where they were sending a code to verify - I just needed someone to unlock my car remotely OR allow me to purchase Mopar quickly to get back into my app. None of these were options given to me. The woman on the phone said she had to transfer me to someone else. We waited and waited and no one ever came on the phone. It was clear we were disconnected. I called the number again and this time a man answered. When I explained the situation he said, very rudely, that it was a 911 situation, not a Jeep situation. We called 911 and rescue vehicles did arrive but it took a very long time. It would have been 10x faster to have help from Jeep in that situation and get my car unlocked remotely or been allowed to active mopar for quicker access. I would have been able to open the door to my 4 month old child a lot quicker. | Crash: No Fire: No | Unknown |
| Sep 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said BREAK.It made the jeep pretty well come to a complete stop in a second. The seat belt caught my neck,my son (passages) seat belt caught his belt and hurt his stomach, my son (back seat driver side) hit the drivers seat pretty hard. I have now took my jeep into the dealer. No word yet in there findings. This was scary and could have ended very badly. We was fortunate enough not to have wreaked or worse. I don’t know who or where to contact someone about this issue. | Crash: No Fire: No Injuries: 2 | Unknown |
| Sep 2022 | FORWARD COLLISION AVOIDANCE | I have had TWO incidents where the automatic emergency brake has engaged. The first was in a parking lot at low speed with no cars or objects near the car. The car completely seized up and I had to get a tow truck to take it to the dealer. The second incident I had to slow to zero for a dog in the road and then after it moved and I accelerated the brake engaged and I had to pull out of the road way so I would not get hit from behind. After the car sat parked for 8 hours I was able to drive it to dealer with an engine light on. At dealer the light went off so they were not able to diagnose anything . | Crash: No Fire: No | Unknown |
| Sep 2022 | UNKNOWN OR OTHER | Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that there was no AC drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture. | Crash: No Fire: No | Unknown |
| Sep 2022 | AIR BAGS | The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any property damage was sustained. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been deemed a total loss. The failure mileage was approximately 13,000. | Crash: Yes Fire: No Injuries: 1 Towed | 13,000 |
| Aug 2022 | STEERING,LANE DEPARTURE | When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary. | Crash: No Fire: No | Unknown |
| Aug 2022 | EXTERIOR LIGHTING | Trailer lightning error on dashboard (trailer package is factory installed) | Crash: No Fire: No | Unknown |
| Jul 2022 | STEERING,AIR BAGS,FORWARD COLLISION AVOIDANCE | Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership. | Crash: No Fire: No | Unknown |
| Jul 2022 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn’t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 ”faulty oil pump” said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn’t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil .Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn’t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN’T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it’s a claim against Chrysler. Dealer still refused. My car won’t start,ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won’t be in srvc 8/11 FRAUD | Crash: No Fire: No | Unknown |
| Jul 2022 | ELECTRICAL SYSTEM | Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12.8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable. | Crash: No Fire: No | Unknown |
| Jul 2022 | STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE | Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on. | Crash: No Fire: No | Unknown |
| Jul 2022 | POWER TRAIN | The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) Our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the Service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car. | Crash: No Fire: No | Unknown |
| Jul 2022 | AIR BAGS | On July 14, 2022 I was driving my 2021 Jeep Grand Cherokee L and Stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 MPH and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had NHTSA safety recall 21V-873 done on my vehicle at my Jeep Dealer in May 2022. The Recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below What component or system failed or malfunctioned, and is it available for inspection upon request? Air Bags How was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not deploy. Repair for NHTSA safety recall 21V-873 did not work. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A police report was done on the accident. They saw no airbags had deployed after the accident Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jul 2022 | STRUCTURE,UNKNOWN OR OTHER | My Jeep Grand Cherokee L (long model with 3rd row seating) has a panoramic sunroof. Today while driving on the highway, the panoramic sunroof exploded right in the center of each section. It has two sections which overlap when fully open. There were no warning signs, lamps, or cracks prior to this. The glass shattered and flew behind us and all over the inner sunshade. It was extremely scary and dangerous! My son was in the back seat and would’ve been hit with broken glass had the sunshade been open. I haven’t filed any claims with Jeep or my insurance co yet. Please help! | Crash: No Fire: No | Unknown |
| Jul 2022 | SUSPENSION | The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. The vehicle was then driven to a tire shop for alignment repair. The contact then experienced failure with the vehicle inadvertently jerking her off the road. The vehicle was taken back to the dealer; who performed a test drive and informed the contact the lane departure was not operating. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000 | Crash: Yes Fire: No Towed | 42,000 |
| Jun 2022 | POWER TRAIN | In March 2022 my wife was driving down a street in Arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that Chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In June 2022, my family and I were on vacation in California traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to Arizona after using a rental car for a week. | Crash: No Fire: No | Unknown |