Complaint volume
625 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Toyota RAV4 Complaints
625 consumer-submitted complaints on record for the 2020 Toyota RAV4, grouped by component category.
625 Total complaints
17 Crash reports
5 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 5 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 194 complaints, with an average reported failure mileage of 15,183 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Toyota RAV4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Toyota RAV4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Toyota RAV4 complaints?
17 Crash
5 Fire
11 Injury
0 Fatality
16 Towed
10 Medical attention
What are the most common 2020 Toyota RAV4 complaint categories?
ENGINE 119
FUEL/PROPULSION SYSTEM 78
UNKNOWN OR OTHER 69
ELECTRICAL SYSTEM 62
STRUCTURE 42
AIR BAGS 39
ELECTRICAL SYSTEM,ENGINE 20
STEERING 16
POWER TRAIN 15
ENGINE AND ENGINE COOLING 12
625 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2024 | POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Wire harness failure according to the Toyota dealership representative I spoke with after inspection on 12/18/24. Rep said this is a known issue with certain years and they will cover cost of replacement. Previously, I had received a message stating, "Hybrid System Malfunction, Visit your Dealer" but could not get an appointment until 12/18. The dealer rep said they needed to order parts to fix the wire harness issue and that I would be okay taking the car and bringing it back when parts were in. The day after the inspection (12/19) I was in a Walmart parking lot and my car started but I could not get it to drive or reverse. A message stated "Vehicle not ready to drive" and "No power to rear brakes". If I put the car into drive or reverse and stepped on the gas, the car interior lit up and the dinging sound (usually associated with unbuckled safety belt) was heard. I had my safety belt fastened. My car could be put into neutral and had to be towed to the dealership. After looking into the issue, I found out that the car could had died while I was driving it resulting in loss of power brakes, etc. I live in a more rural area and could have been stuck with out cell reception, etc. This should be a RECALL and they never should have let me leave the dealership in my car. Note: As of today (12/20) the dealer rep stated they will cover all towing costs and cover a loaner vehicle for me. My dealership is very helpful BUT this could be a serious issue for someone else. Google "Rav 4 Cablegate" for more information. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM,STRUCTURE | The Rear Hatch started to get stuck. It is automatic so you would normally press a button to open and close and it would slowly move up or down and close shut on its own. When the issue started, it would "pop open" but stay stuck to a point where I would need to manually lift it open. (hitting my head on it often) Right before I took it to the dealership service, it would not close properly. While it seemed close, the notification showed it open therefore, not allowing me to lock my car and the lights on the car would need to stay on while car was parked and off. Driving home, the "open door" notification was beeping non-stop. Once again I had to open and close manually until it was considered "closed" Brought the car into the Toyota Dealership to assess. They found that the power lift gate hinges on the door were coming off and it needs to go to an Auto Body for realignment. I performed research online and found this to be a very common issue with the Toyota RAV4's. I have had leased 2 RAV4's prior to this one and never had a problem (those were manual hatches) [XXX] [XXX] My car has 33k miles on it although this issue (not as severe) started a while ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2024 | ENGINE AND ENGINE COOLING | Bypass Coolant Valve malfunctioned resulting in Engine Maintenance Required triggered. Because I do distance driving at high speeds, any potential engine issue poses a risk to safety. The problem has been confirmed by a dealer/service center. The component in question has not been inspected by the manufacturer. The warning sign that states "Engine Maintenance Required" appeared on the dashboard and remains. | Crash: No Fire: No | Unknown |
| Dec 2024 | STRUCTURE | The hinges on the lift gate are detaching causing my trunk not to close all the way. | Crash: No Fire: No | Unknown |
| Dec 2024 | UNKNOWN OR OTHER | This issue involves the lock/unlock system: Front passenger door does not respond to lock/unlock command by either approaching the door and/or pressing the remote button. This is a constant problem and is not random. Front drivers door has started doing the same thing but randomly. | Crash: No Fire: No | Unknown |
| Dec 2024 | AIR BAGS | The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | •August 19, 2022: All emergency/error code lights came on the dash while driving on highway. The vehicle was taken to Don McGill Toyota for service. In that time, all error codes came back and went away a few times on their own. Vehicle was taken on 08/20/2022 (please refer to service records) in which it was originally deemed there were no issues with the vehicle. Toyota recommended that if the problem persists, bring the vehicle back in. •August 26, 2022: Vehicle emergency lights came back on while driving on the highway again. The vehicle was taken back to Don McGill Toyota for a service emergency. Was told the Vehicle needed a sensor replaced. Got the vehicle back on September 15, 2022. •September 6, 2023: Vehicle emergency lights come back on. The vehicle was taken to Don McGill Toyota. Another part was replaced (please refer to service records) and the vehicle was returned on September 9, 2023. •August 2024: Vehicle emergency lights come back on. The vehicle was taken to Don McGill Toyota for a break service as well as getting this emergency lights issue resolved. The vehicle was picked up 5 hours later, however upon driving a little in the dealership parking lot, emergency lights came back on. Immediately went back and brought it up to the service advisor, who then took the car back for another 1 hour and deemed the vehicle needed to be “recalibrated”. This recalibration was completed, then left the dealership. •September 3, 2024: Vehicle emergency lights come back on. This time the vehicle struggled to brake when the lights came on. The vehicle was taken into Don McGill Toyota for immediate service. Breaks were looked at and recalibration was completed. Vehicle returned on September 6, 2024. •September 14, 2024: Vehicle emergency lights come back on. The vehicle was taken to Don McGill Toyota for emergency service. Brakes were checked and the vehicle was driven around to bring the lights up. The vehicle was given back on October 1, 2024, after the ser | Crash: No Fire: No | Unknown |
| Nov 2024 | UNKNOWN OR OTHER | I started receiving error message, “Engine maintenance required Visit your Dealer“. I contacted the dealership and spoke with someone in parts and service. They advised me that the issue is the coolant bypass valve and the cost to replace it would be approximately $800 with parts and labor. They also stated that unfortunately this is a known defect and they can’t guarantee how long the repair would last because they would just be installing the same defective parts. In addition to that, they don’t have the parts and don’t know when they will get them because they are on back order. They said not repairing the problem could cause permanent damage to my vehicle. This should be a recall. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS | Toyota sent a letter saying there would be a solution by end of Q3. There isn’t. I asked them for a replacement and they sent me a letter saying no. I do not feel safe driving my car with a safety recall. They also suggested I can get a loaner vehicle but the dealership says there would be some out of pocket expenses because Toyota pays up to $40 a day and the loaner vehicle is over $40/a day | Crash: No Fire: No | Unknown |
| Nov 2024 | POWER TRAIN,UNKNOWN OR OTHER,ENGINE | My Toyota 2020 RAV4 has a dangerous design flaw. It rolls when turned off and in drive mode. For example, my driveway is on an incline, and a couple times I have pulled into my driveway, gotten distracted, and I forgot to put the car in Park. When I hit the on/off button, the car rolls backwards, accelerating due to gravity. If you're not quick, you can end up rolling out into traffic, or running someone over that is behind your car. All the other cars I've ever owned didn't roll when the car was turned off unless you were in neutral. I believe this is a design flaw because I've spoken to a few other RAV4 owners that have experienced the same thing, and on one occasion, I tested it on another RAV4 and it was the same. I can see this being very dangerous. If you are standing outside of the car and hit the on/off button while it's in drive, you would get knocked down by the door, and your car would be rolling without you in the car. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS | There has been a promise to rectify this issue by Q3 2024 re: the outstanding recall for OCS sensors in passenger seat airbag. This has not been rectified yet. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS,SEAT BELTS,ENGINE | The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the driver's side seat belt sensor was replaced. Additionally, the contact stated that the vehicle had failed to exceed 1,000 RPM while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Nov 2024 | ELECTRICAL SYSTEM,ENGINE | Known coolant bypass valve issue dealership declining to cover it although it’s impacting a ton of people. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS | The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Nov 2024 | ENGINE | Service engine message coolant bypass valve circuit short to battery or open code P268115 | Crash: No Fire: No | Unknown |
| Oct 2024 | STRUCTURE | What component or system failed or malfunctioned, and is it available for inspection upon request? THE HINGES ARE BROKEN ON THE HATCH How was your safety or the safety of others put at risk? MY SAFETY AS WELL AS OTHERS IS PUT AT RISK BECAUSE THE HINGE IS BROKEN. THE HATCH WILL NOT CLOSE THEREFOR COULD FLY OFF WHILE DRIVING Has the problem been reproduced or confirmed by a dealer or independent service center? THE ISSUE WAS TAKEN TO A DEALERSHIP BUT THEY FOUND NO PROBLEM, ANOTHER APPOINTMENT SCHEDULED TUESDAY10/22 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO This is not a rare issue. I have seen dozens upon dozens of articles on Google, Facebook and Reddit of others dealing with the same exact issue. Examples: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | AIR BAGS | I'm not sure but this remedy is taking almost a year so I'm reporting it again. I did over the phone last month. | Crash: No Fire: No | Unknown |
| Oct 2024 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I was making a turn into a turnaround on the turnpike and ended up sliding into a guardrail. I believe the brake assistance failed because although I slowed down and braked going into the turned, the vehicle felt like it had lost control and continued towards the guardrail rather than into the pathway I was turning into. My safety was at risk from going into the guardrail when my car didn't slow down as much as I would have expected. As of now, a braking problem with 2020 RAV4's has not been confirmed by Toyota but they are set to inspect the facility within the next couple weeks to collect information from the Event Data Recorder. It's currently at a State Farm holding facility. There were no messages or symptoms of this issue prior to the incident. | Crash: Yes Fire: No Towed | Unknown |
| Oct 2024 | ENGINE | Engine Maintenance Light on. After inspection at dealership, the cause was determined as Coolant By-pass valve stuck closed | Crash: No Fire: No | Unknown |
| Oct 2024 | POWER TRAIN,ENGINE | Broken- Coolant bypass valve My safety was put at risk as the coolant bypass value broke leaking coolant over my cars electrical components and not keeping my engine cool. This could have resulted in my engine, overheating, exploding while operating the car and putting my life at risk. Also “engine maintenance alert” that couldn’t not be dismissed by the driver, obstructed the view of my dashboard. This problem was confirmed by the the Toyota dealership There is currently a class action lawsuit against Toyota for this specific issue. | Crash: No Fire: No | Unknown |
| Oct 2024 | ENGINE | I have had an "Engine Maintenance Required" warning light on since I purchased the vehicle (used) and have had it checked out by my local mechanic and the Toyota dealer. It is due to the coolant bypass valve malfunctioning. Apparently this is an extremely common issue according to the class action lawsuit and should NOT be put on the customer to pay for this when my odometer has not even hit 60k. A recall needs to be issued for this once and for all. | Crash: No Fire: No | Unknown |
| Oct 2024 | ENGINE | Coolant Bypass Issue. Engine Maintenance and contact dealer on the dash board. | Crash: No Fire: No | Unknown |
| Oct 2024 | STEERING,SUSPENSION,SERVICE BRAKES | Since I've owned the vehicle it has made loud squeaking, scraping, popping, and clicking noises in the suspension and steering. When I first turn the vehicle on and use the brakes they are very loud as if they are worn. I've had the brakes checked and the dealer said the brakes are fine. When I turn the steering wheel it makes a loud crunching rubbing noise that I can feel in the floor board. My vehicle is less than 5 years old and less than 60,000 miles. I've never had a vehicle made so many noises and it's terrifying to wonder if something is just going to break off or stop working. | Crash: No Fire: No | Unknown |
| Oct 2024 | ELECTRICAL SYSTEM | I replaced my battery a little over a year ago and have come back to my battery completely dead and unable to turn the engine over. The first time it happened my vehicle had sat for 4 days. It has done it sporadically and sometimes within 2 days of incidents. I have checked to make sure no components were left on to cause this issue. It has left me stranded multiple times. | Crash: No Fire: No | Unknown |
| Oct 2024 | POWER TRAIN,ENGINE | The coolant bypass valve is needing to be replaced. The vehicle only has 52k miles and just happened after warranty. | Crash: No Fire: No | Unknown |