Complaint records

2020 Kia Sorento Complaints

127 consumer-submitted complaints on record for the 2020 Kia Sorento, grouped by component category.

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127 Total complaints
9 Crash reports
11 Fire reports
10 Injury reports
Quick answer: The 2020 Kia Sorento has 127 consumer-submitted complaints in our database. The most common complaint categories are engine, power train, trailer hitches. Enriched records show 9 crash reports, 11 fire reports, and 10 injury reports.
Complaint data reflects consumer-submitted reports. A complaint is not proof of a defect, recall, or manufacturer fault. Enriched severity fields come from official bulk records when the complaint can be matched by ODI number.

Buyer interpretation

How to use these complaints before buying

Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.

Complaint volume

127 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.

Pattern to inspect

The most common categories are engine, power train, trailer hitches. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.

Severity flags

Enriched records include 9 crash reports, 11 fire reports, 10 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.

Mileage clue

Mileage is available on 23 complaints, with an average reported failure mileage of 39,484 miles. Compare that with the mileage on the listing.

Questions to ask the seller

  • Have you had any problems related to engine, power train, trailer hitches?
  • Can I see recent maintenance and repair records?
  • Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
  • Can we also check the recall record for this 2020 Kia Sorento?
Used-car checklist

Use these complaints before the test drive.

Build a buyer checklist to turn these issues into questions and inspection points.

2020 Kia Sorento
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.

How severe are the 2020 Kia Sorento complaints?

Enriched complaint indicators from official bulk records.

9 Crash
11 Fire
10 Injury
1 Fatality
9 Towed
8 Medical attention

Mileage at failure is available on 23 complaints ; average reported mileage is 39,484 miles.

Most common incident states: GA (2), CA (1), FL (1), IL (1), MD (1), MI (1), PA (1), UT (1).

What are the most common 2020 Kia Sorento complaint categories?

127 total complaints on record

Latest complaints

Showing 126-127 of 127 complaints.

Date Component Summary Severity Mileage
May 2020 POWER TRAIN THE TRANSMISSION WILL ACT IN A VERY ERRATIC MANNER WHEN THE CAR IS FIRST DRIVEN AFTER SITTING COLD FOR SEVERAL HOURS. THIS PROBLEM APPEARS WHEN ACCELERATING, AND PERSISTS UNTIL THE CAR HAS BEEN DRIVEN A FEW MILES. *TR
Incident: May 2020 		Crash: No Fire: No 4,700
Feb 2020 POWER TRAIN I HAVE A 2020 KIA SORENTO V6. WHEN THE ENGINE IS COLD OR HAS BEEN SITTING FOR AN HOUR OR SO, THE TRANSMISSION SHIFTS ERRATICALLY BETWEEN 20 AND 40 MPH. WHEN COMING TO A STOP, AT THE SAME SPEED, THE VEHICLE SURGES FORWARD. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 3 TIMES. THEY REPROGRAMED THE TRANSMISSION MODULE 2 TIMES WITH NO IMPROVEMENT. THIS PROBLEM HAPPENS IN ALL 4 DRIVING MODES. I PURCHASED THIS VEHICLE 10-22-2019 AND THE PROBLEM STARTED ABOUT 3 OR 4 DAYS LATER AND CONTINUES THROUGH TODAY 2-23-2020.
Incident: Oct 2019 		Crash: No Fire: No 100

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