Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2020 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
23 Crash reports
5 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 5 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 64 complaints, with an average reported failure mileage of 27,099 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Grand Cherokee complaints?
23 Crash
5 Fire
9 Injury
0 Fatality
29 Towed
10 Medical attention
What are the most common 2020 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 31
ELECTRICAL SYSTEM 21
ENGINE 21
POWER TRAIN 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
AIR BAGS 7
FUEL/PROPULSION SYSTEM 6
STEERING 6
ENGINE AND ENGINE COOLING 5
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2025 | FUEL/PROPULSION SYSTEM | My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would seem that most of the ones with this problem have fixed the issue by having both fuel pumps replaced which is very expensive and in my opinion highly unreasonable being it is a very common issue for Jeep. Upon further research it would seem Jeep Grand Cherokees and Dodge Durangos which share the mechanical characteristics have been having this exact issue for at least 10 years now. I feel it is more than fair that the manufacturer should issue a recall and fix the defect they have obviously known about for quite some time now. | Crash: No Fire: No | Unknown |
| Nov 2025 | ENGINE | I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep back on 10/30/2025 and they confirmed a head leak, that wasn't checked last time. This is a safety issue since it has been confimed that other jeeps within same year have the same issue. If I am driving on the interstate and this issue got worse, then it will be a safety issue for everyone driving around me and me and my passengers in the vehicle as well. It has been inspected by Murray Dodge and Jeep. I have not gotten any warning lamps, messages or symptoms prior to failure. First appeared before 1/3/25. I was 5,000 over my mileage- since I was a traveling RN at the time. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,ELECTRICAL SYSTEM | My vehicle is losing power every randomly literally cutting off and on. Flashing lights won’t start at time , next day drives completely fine. I do not understand | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE | Beginning October 3, 2025, the buyer reported a Check Engine Light (CEL) issue. 10.3.25 - The sale dealership stated diagnosis of a fuel leak. 10.8.25 - The sale dealership identified a charcoal canister issue. 10.13.25 - The sale dealership is referring to Jeep dealership. 10.17.25 - The sale dealership confirmed light continues to persist. To date the vehicle has been returned to the sale dealership three times since October 3, 2025. A warranty invoice shows only maintenance order performed occurred on October 3, 2025, and confirmed with the warranty company. This has been a persistant issue based on dates of service with only one repair attempt by the dealership while they maintain possession of the vehicle. Please investigate this issue to determine course of action. within these 10 days. | Crash: No Fire: No | Unknown |
| Oct 2025 | UNKNOWN OR OTHER | While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning. Also, electronic stability control warning. Steering and movement were sluggish. Only had 51,000 miles in it. Not happy to have paid almost $1,400. for the repair. This should have been a recall because as I understand, many other owners have had the same exact issue. Please look into this. Thank you. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | The dash touchscreen is having a delamination issue. It looks like a crack but is actually the two layers of the touchscreen separating which make it look like a crack. From what I see online this looks to be a common issue with the touchscreen but there is no recall. Speaking with the dealership this is an expensive fix. I was quoted $1,725 plus labor to replace the screen. | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE | I bought the vehicle Dec 29, 2024 and it had 79000 miles on it. I use it for work , that is driving to and from my job and to the bank and back for work. I would say that in March of 2025 I went to the bank and I got in to leave and put the vehicle into reverse and it would not go into reverse and a the engine light came on. I had to shut the vehicle off and wait 5 minutes and then try again to go into reverse. When I put it into reverse the r was flashing on the shifter and it said something about needing something to be serviced. So when I looked it up it said that was a sign the transmission was failing. I drove it a couple more times and it only happened 3 times total when it was unable to shift going forward. So I took it to a shop and was informed that the transmission was needing to be replaced. There is no reason the transmission should be going out of it. I live 5 miles from where I work and 15 miles from the bank. I dont abuse my vehicles so what is there an issue with the transmission. | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE | P0303 code. Misfire in cylinder 3. Blown head gasket. 2020 Jeep Grand Cherokee. Car is only five years old with 115000 miles. Dealer suggested a new engine. A $12,000.00 expense to the consumer. $20,000.00 still owed to bank. After much research, it’s clear as day that this is an engineering flaw. Thousands of Pentastar engines have this recurring failure. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Electronic stability and 4wd lights came on. Brought to dealership and the PTU is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning PTU | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The Jeep Infotainment screen lamination becomes detached and delaminated resulting in phantom touches and inoperable safety features. | Crash: No Fire: No | Unknown |
| Aug 2025 | STEERING | Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/Inspection: The issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at Bayird Dodge Chrysler Jeep in West Memphis, AR (now closed), but this steering problem remains unresolved. Manufacturer/Dealer Involvement: The original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/Stellantis Customer Care to request assistance. Warning Lamps/Messages: The EPS warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: The 2020 Jeep Grand Cherokee (VIN [XXX] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL | It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems. | Crash: Yes Fire: No Towed | Unknown |
| Aug 2025 | POWER TRAIN,ENGINE | My 2020 Jeep Grand Cherokee Laredo 3.6 ENG vehicle is cutting off while driving, I was advise it the transmission shift gear transmission, Which needs to be replaced and the can change the TRANSMISSION ASSEMBLY - Remove & Replace 3.6L Eng, AWD on my vehicle. when I stop at the light the vehicle completely shuts off where I have to restart my vehicle. They said it was the 2nd battery which I changed and brought a new one. and the same day it still was cutting off. after several attempt in contacting them. I brought the vehicle into Chrysler Jeep Dodge of port Jefferson, and after reviewing they said I need to replace the transmission . I was also advised that there was a TSB Code that is now coming up # 21-00925 Revision C - P0733. I'm very upset as they're telling it current over the extended warranty at this time at 60,000 Miles. when I brought it in it was .. This should be a recall and they need to fix it I only had this vehicle for less then 5yrs brand new, when I started having these issues and can put me in a situation on the highway where I can get into a server accident. I strongly urger the RECALL as this is a known issue with this vehicle | Crash: No Fire: No | Unknown |
| Aug 2025 | FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start immediately, but started after the second attempt. The battery was replaced; however, soon after the battery replacement, the failure recurred, and the vehicle was taken to a dealer. A diagnostic test was performed, and the contact was informed that the failure was related to the fuel pump or the electrical system. The vehicle was not repaired and remained withthe dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. | Crash: No Fire: No | 100,000 |
| Aug 2025 | POWER TRAIN | Transmission, available upon request for inspection. Clunk’s into reverse, or doesn’t engage at all. Code p1da8, p0733. Has been confirmed by dealer. Will throw check engine light occasionally. Also shifts hard between gears 3 and 4. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | Camshaft and lifter failure at 52,102 miles on Pentastar V6 Motor. This has been a known issue to this motor and no recalls. My vehicle is with the mechnic getting fixed. My vehicle was not drivable after diagnostics at my mechanic. I had potential for enfgine failure due to metal on metal camshaft. I was at risk of serious injury if I did not take my vehile in. There were no check engie lights to alert me of an issue. I noticed a slight ticking noise that was not normal. Could not be heard over the radio. Yes this problem has been reproduced at my independant service center. It has not been inspected to my knowledge by the manufacturer, police, insurance other than my mechanic. There were no warning lamps, messages or other symbols prior to my failure other than a noise I noticed when my radio was off that was not normal. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | Evaporator core leak | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | Odometer Fraud. The contact purchased a 2020 Jeep Grand Cherokee. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 67,000 and at the time of registration, it was discovered that the mileage was 237,277. | Crash: No Fire: No | 237,277 |
| Jul 2025 | POWER TRAIN | At approximately 54,000 miles the transmission is not shifting. I parked in a parking spot, go into a store. Then come out and the vehicle will not shift into park or reverse. The check engine light came on for the park by wire issue. These transmissions have been known to have rough shifting and my vehicle has been no exception. It’s shifted rough at low speeds and the eco mode and auto start/stop system have also made it feel less than smooth to drive. | Crash: No Fire: No | Unknown |
| Jul 2025 | ELECTRICAL SYSTEM | There is a common issue with WK2 Jeeps from 17-22 where the infotainment screen delaminates due to the adhesive that Jeep used and eventually causes the touchscreen to become non-functional. | Crash: No Fire: No | Unknown |
| Jul 2025 | AIR BAGS | The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, another vehicle pulled out in front of his vehicle, causing him to T-bone the vehicle on the front driver side. No air bags deployed. The contact stated he and his girlfriend sustained injuries to their backs and his left ankle, knee, and wrist, and bruises on his chest and ribs due to impact. Medical attention was sought via the emergency room. A police report was filed. The failure was not diagnosed by a dealer or independent mechanic. The vehicle was towed to an auto body shop and deemed a total loss. The manufacturer was notified of the failure, and they informed him that a case manager will contact him. The approximate failure mileage was 70,000. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 70,000 |
| Jul 2025 | ELECTRICAL SYSTEM | Display for backup camera, radio & climate control is delaminating. Display stops functioning at points and needs to reset. Seal for display has been compromised, so the unit will stop functioning soon. It will have to be replaced. | Crash: No Fire: No | Unknown |