Complaint volume
517 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
517 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
517 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 162 complaints, with an average reported failure mileage of 13,906 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 63
SUSPENSION 49
UNKNOWN OR OTHER 45
SEAT BELTS 36
STRUCTURE 17
POWER TRAIN,ENGINE 15
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
517 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2025 | SUSPENSION | REAR SHOCKS FULLY WORN OUT STRUTS AND SHOCKS ARE NO GOOD VERY DANGEROUS WHEN HITTING A LARGE BUMP IN THE ROAD CAN CAUSE STEERING OFF ROAD BECAUSE OF HARD HITTING NO SHOCK REAR END | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | Went to open the sunroof the back opened a little but would not open all the way and now it won’t shut either. I’ve seen a few other owners say that this happened to them as well. | Crash: No Fire: No | Unknown |
| May 2025 | SUSPENSION | Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem. | Crash: No Fire: No | Unknown |
| May 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months. | Crash: No Fire: No | Unknown |
| May 2025 | SUSPENSION | OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on. | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE | Experienced complete engine failure. Car was at a Certified Hyundai dealership 2 weeks prior for new plugs and new coil pack. Multiple point inspection with no noted issues. Driving on a 3 hour trip when suddenly the engine started knocking without an engine light or oil light coming on. Pulled over and no oil on the dip stick. The same dealership did an oil change at 86,000 miles now the car has 92,000. No oil change suggested at last visit. Sounds very similar to other recall descriptions. Please review | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | I am writing to formally submit a complaint regarding my 2020 Hyundai Palisade, which has experienced a sudden and complete engine failure. This issue poses serious safety concerns and appears consistent with widespread reports of engine-related defects in Hyundai vehicles. I purchased this vehicle in 2023 from CarMax as a used vehicle, and at the time of purchase, I signed all necessary documents, including the federally required Lemon Law Disclosure form. This document is intended to protect consumers and ensure transparency about any known issues or potential defects associated with the vehicle. At no time was I informed that my vehicle may be subject to engine-related concerns that could result in total engine failure. Recently, my Hyundai Palisade’s engine failed, requiring a full replacement. I have discovered that Hyundai has issued multiple recalls in recent years related to defective engines in various models due to manufacturing flaws that can lead to knocking, stalling, or engine seizure—all of which create serious safety hazards. Although my vehicle is not currently listed under a recall, it is highly suspicious that I am facing the exact same problem affecting thousands of other Hyundai owners. This situation is unacceptable and undermines consumer trust. I urge the NHTSA to investigate whether the 2020 Hyundai Palisade should be included in existing or new recall campaigns related to engine defects. No consumer should bear the burden of an expensive engine replacement when manufacturer defects are clearly a pattern within the brand. Please advise me of any steps I can take to formally escalate this matter and ensure Hyundai is held accountable for this serious failure. | Crash: No Fire: No | Unknown |
| Apr 2025 | STEERING | The steering on the vehicle will stop responding when turning at low speeds. The vehicle will feel like it hits the “bump stop” and then will come back to center. You can then turn past that point. This has almost cause accidents because you cannot effectively steer to avoid obstacles and cannot maneuver effectively at low speeds. It occurred randomly. Was troubleshot at dealership without resolution because they could not replicate the issue. There are no hazard lights indicating an error. | Crash: No Fire: No | Unknown |
| Apr 2025 | SEAT BELTS | Seatbelts will unbuckle on their own and have done that since we purchased vehicle. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE,FUEL/PROPULSION SYSTEM | The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw. | Crash: No Fire: No | Unknown |
| Apr 2025 | SEAT BELTS | Seatbelts in captain’s chairs come unlatched randomly. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE,FUEL/PROPULSION SYSTEM | Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down. | Crash: No Fire: No | Unknown |
| Apr 2025 | SEAT BELTS | Seatbelts coming unlatched randomly and all the time. Happens every time we drive and go somewhere | Crash: No Fire: No | Unknown |
| Apr 2025 | SUSPENSION | Rear shocks stiff and making noise | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | Purchased a 2020 Palisade in March of 2024 with 76k miles on it. Asked the dealership we bought it from to look at the transmission after a week of owning the car, they said it was fine. I took it to Hallmark Hyundai dealership on 9/26/24 and they would not look at it until i had the transmission fluid flushed this was at 88430 miles. It was barely making it up a hill, we had the gas pedal to the floor and it was pulling back like it was going to stall. I scheduled to have the transmission fluid flushed at a local certified mechanic and he found tons of metal shaving and chunks throughout the fluid this was done at 89368 miles. I took it to Wilson County Hyundai after this was done and they said I needed a full transmission replacement this was done at 89643. They replaced the transmission, and on my way home from picking the car up there was metal grinding sounds coming from the transmission. I called Wilson County back and they asked me to bring it back, it was back on their lot less than 24 hours later. The transmission that was sent from the manufacture was a faulty transmission. The replaced the new transmission, and the sound stopped this was done at 89730 miles. After a couple thousand miles the metal grinding came back, along with the hard shifting, gear skipping, excessive vibration between gears, going up in RPMs but not shifting. I took it Jim Johnson Hyundai and they reset the Transmission adaptive, this is not fix the problem this was done at 96497. It back in the dealership now at Wilson county with the mileage of 99000 and their service manager told me they have 5 of them on their lot right now needing new transmissions. The car has less than 100k miles on it. | Crash: No Fire: No | Unknown |
| Apr 2025 | STRUCTURE | The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The sunroof would not fully close causing it to leak when it rained. The glass panel was removed and manually slid into the closed position to prevent further damage. Now the sunroof is inoperable. The vehicle can be inspected upon request. The issue has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer or anyone else. There were no warning lamps or messages prior to the failure. we would like this issue to be resolved as it is a potential hazard. | Crash: No Fire: No | Unknown |
| Apr 2025 | SEAT BELTS | Front and rear seatbelts routeanly detach while driving making the vehicle unsafe for drivers passengers and children riding in this vehicle. | Crash: No Fire: No | Unknown |
| Apr 2025 | UNKNOWN OR OTHER | Dear NHTSA, I am writing to report a safety concern regarding my 2020 Hyundai Palisade. Recently, when I attempted to operate the sunroof, it only opened partially and made a crackling sound. Upon closer inspection, I noticed that some of the internal plastic components were breaking apart, and now the sunroof does not close properly. After researching this issue online, I discovered that numerous other owners are experiencing the exact same problem. For reference, here are a couple of user-reported discussions highlighting similar experiences: [XXX] [XXX] Additionally, I came across a Technical Service Bulletin (TSB) related to this very issue, which can be found here: [XXX] However, when I checked my vehicle’s VIN, it did not appear to be included in the list of affected models, despite my vehicle exhibiting the same symptoms described in the bulletin. This leads me to believe that the scope of affected VINs may not have been fully identified. Given the number of similar complaints shared by other Hyundai Palisade owners, it appears this may be a more widespread issue than initially recognized. I respectfully request that NHTSA consider investigating this matter further, as it may help protect and support additional Hyundai customers who are dealing with this problem and have not yet been offered a resolution. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Description of Incident: The engine in my 2020 Hyundai Palisade Limited failed and ultimately seized despite having been regularly maintained and receiving an oil change less than 3,000 miles prior to the failure. The component that failed was the engine, and according to the dealership, it is seized and no longer operable. The vehicle is currently at the dealership and available for inspection upon request. Safety Risk: The failure posed a significant safety risk. The engine began shaking while the vehicle was in motion, creating a sudden loss of power and drivability. I pulled over immediately and discovered that the engine oil dipstick was dry. I added oil right away, but the engine shut down shortly after. The abrupt loss of engine function while driving could have led to a serious accident had I been in traffic or at highway speed. Reproduction / Confirmation: Yes, the issue was confirmed by Hyundai at Courtesy, a certified Hyundai dealership. They diagnosed the engine as seized and also confirmed that oil was present at the time of inspection, ruling out owner neglect. Inspections Conducted: The vehicle and failed component (engine) have been inspected by the dealership, who submitted a case to Hyundai. However, the case was denied for goodwill coverage despite the circumstances. The manufacturer has been notified but has not physically inspected the engine themselves beyond the dealership’s report. Warning Lamps or Symptoms: No Check Engine Light, oil pressure warning, or any dashboard message illuminated prior to or during the failure. The only symptom was engine shaking, which began just before the engine shut down. The oil loss occurred silently and without warning, making the issue especially dangerous and difficult to detect in time. | Crash: No Fire: No | Unknown |
| Mar 2025 | SUSPENSION,UNKNOWN OR OTHER,ENGINE | Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues led to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety. Also had a failed A/C compressor which i had to replace out of pocket. These things shouldn't be happening on a 4 year old vehicle. | Crash: No Fire: No | Unknown |
| Mar 2025 | SEAT BELTS | Seatbelts unclip after being buckled. | Crash: No Fire: No | Unknown |
| Mar 2025 | SUSPENSION | Self-leveling shocks leaking on both sides. | Crash: No Fire: No | Unknown |
| Mar 2025 | UNKNOWN OR OTHER,ENGINE | Engine is burning Oil at a rate that requires me to put 2 quarts of full synthetic oil every 2-3 weeks in my car. Hyundai is ignoring this problem and dealership says my engine is burning in a normal range. This is a known issue with these engines at hyundai over the past few years and if it is burning that much oil without any leaks there is no way that is safe. | Crash: No Fire: No | Unknown |
| Mar 2025 | VISIBILITY/WIPER | The driver side wiper stopped functioning during a rain storm. Fortunately, I was not on a major road and was able to navigate. If I had been on the highway, I would have been blinded and potentially in a major accident if not able to pull over expeditiously. This malfunction occurred approximately one year earlier and was corrected by the dealer at that time. I believe some Hyundai Palisades have had a recall for this issue in the past. I am concerned that this has recurred and not been fixed definitively. This issue has potential fatal consequences. I am taking the vehicle to the dealer tomorrow to address the issue. I cannot take it today as it is still raining and I would be placing myself and others at risk. | Crash: No Fire: No | Unknown |
| Mar 2025 | SUSPENSION | The self-leveling suspension system failed. The ride is uncomfortable and on a bumpy road, the vehicle is hard to control because it bounces up and down. I looked at the rear self-leveling shocks and they were made by KIA. Hyundai alleged they are separate manufactures but I believe they are the same. | Crash: No Fire: No | Unknown |