Complaint volume
469 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda Pilot Complaints
469 consumer-submitted complaints on record for the 2020 Honda Pilot, grouped by component category.
469 Total complaints
10 Crash reports
5 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 10 crash reports, 5 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 144 complaints, with an average reported failure mileage of 15,993 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda Pilot?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda Pilot
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda Pilot complaints?
10 Crash
5 Fire
10 Injury
0 Fatality
11 Towed
6 Medical attention
What are the most common 2020 Honda Pilot complaint categories?
ELECTRICAL SYSTEM 88
ENGINE 41
UNKNOWN OR OTHER 37
FORWARD COLLISION AVOIDANCE 25
ELECTRICAL SYSTEM,ENGINE 21
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 21
FUEL SYSTEM, GASOLINE 16
FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 15
POWER TRAIN 15
469 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2024 | FUEL/PROPULSION SYSTEM | High pressure fuel pump stopped working. Vehicle acceleration was impeded. No warning lights/messages. | Crash: No Fire: No | Unknown |
| Aug 2024 | ELECTRICAL SYSTEM,ENGINE | The car goes into neutral automatically when idle. It then needs to be shut down and restarted. This happens in traffic at a light or intersection. Although, I received the idle stop start recall software update the issue persists. The dealer was unable to reproduce the issue and there were no codes when diagnosed. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION | About a month ago my car started acting like it didn't want to restart at traffic lights when the auto idle kicked in. One time to completely did not restart on a major highway and I had to completely turn the car off then back on again. Then last week I tried to get into my car and multiple components had stopped working: my keyless entry, blind spot sensor, parking sensor, entertainment system, back up camera, lane keeping assist, etc. I tried taking it to a mechanic and they could not figure out what the problem was. I tried replacing the battery and the car is still stuck in this mode. I have it at a dealership now and they are trying to determine what the problem is. | Crash: No Fire: No | Unknown |
| Jul 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 40 MPH and accelerating to merge onto a highway, the vehicle lost motive power and stalled. The contact pulled off the highway and drove to the residence. The contact stated that the failure occurred several more times. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that a fuel sensor needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact drove the vehicle to a different dealer who advised that the fuel pump was failing but that the part was not available to repair the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available. | Crash: No Fire: No | 35,000 |
| Jul 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel injectors, relating the failure to a faulty fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000. | Crash: No Fire: No | 50,000 |
| Jul 2024 | UNKNOWN OR OTHER | The backup camera on my 2020 Honda Pilot shows green and purple blobs on the image. These colors make it very difficult for me to safely use the camera to back up. The guiding lines are hard to see and images of objects or people beside or behind the car are covered by these green and purple colors. This is very dangerous. I have seen online that many others have the same issue. I have completed the recall of the cables to the camera but that did not address this issue. The camera is almost useless now. All other images on the dash screen are fine. | Crash: No Fire: No | Unknown |
| Jul 2024 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | Drive car normal .park car went in building to work. After work start cart and on highway going home all lights came on on dashboard. Mechanic said front camera is burnt due to excessive heat. | Crash: No Fire: No | Unknown |
| Jul 2024 | STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | While diving at times, the vehicle will flash BRAKE and the wheel will shutter when a vehicle is going the opposite direction, or while ascending and descending on a hill. On a rare occasion, the vehicle will attempt to brake itself. Also, when at a complete stop, the vehicle will go into auto-engine stop. When the brake pedal is release, the vehicle stalls out and Collision Mitigation Braking System (CMBS) will flash. In-order to restart the vehicle, a sequence needs to be followed, put the vehicle in neutral, then park, then turn engage the start/stop ignition button. It is only when you follow this sequence will the car restart and you can engage the transmission. A recall was completed for the autostop issue, but since that repair, the above issues have increased in frequency and almost caused an accident in the middle of an intersection. The dealership says they have no clue as to the cause and need to scan the vehicle at a cost of $300 just to investigate. | Crash: No Fire: No | Unknown |
| Jul 2024 | STRUCTURE,UNKNOWN OR OTHER | The water is leaking from the Driver- Side rail beween the diver window and from windshield. I took it to Honda dealer they told me windshield issue need to replace it. As recommend i replaced the windshield and the water is pouring from it during the rain. Issue still exist. I reached out several mechnics they told me it is body issue from sun/moon roof. | Crash: No Fire: No | Unknown |
| Jun 2024 | FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM | The contact owns a 2020 Honda Pilot. The contact stated that while turning left at an intersection, the vehicle stalled. Multiple unknown warnings illuminated. The v. The vehicle was restarted and no warning lights were illuminated. The failure was intermittent and was occurring at speeds lower than 40 MPH. The vehicle was taken to a dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired but the stalling failures reoccurred. The vehicle was taken back to the same dealer who diagnosed that the battery needed to be replaced. The vehicle was repaired. The contact stated that after another stalling failure, he drove the vehicle back to the same dealer. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that they would need to run another diagnostic to confirm if the vehicle fuel pump was the cause of the failure. The contact was unwilling to pay for a diagnostic to confirm if the fuel pump was at fault because he had been advised by the dealer they did not have the parts available to complete the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 61,172. VIN tool confirms parts not available. | Crash: No Fire: No | 61,172 |
| Jun 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | When the vehicle comes to a stop and the auto-engine-start-stop feature is engaged, the vehicle will shift itself into neutral and will not disengage until you shut off the vehicle and turn it back on. | Crash: No Fire: No | Unknown |
| Jun 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jun 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The check engine warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 45,000. Parts distribution disconnect. | Crash: No Fire: No | 45,000 |
| Jun 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | While stopped at a red traffic light after taking a freeway exit with one foot on the brake, my 2020 Honda Pilot engaged in auto stop (auto idle stop). When the traffic light turned green, I took my foot off of the brake, the vehicle attempted to start but stalled with the electrical components still on (dashboard indicators and ventilation still on). I stepped on the brake and attempted to put the vehicle in park, but noticed the vehicle would not shift out of neutral. I pressed the start/stop button (ignition) and the dashboard indicators flashed but the engine did not start until the second attempt. Somewhere in between, I pressed the emergency lights to indicate to drivers behind me of an issue. About 15-20 seconds had lapsed during my troubleshooting attempt. Prior to this event, there were at least 8 individual events where when the auto start/stop was engaged and disengaged, the dashboard would flash warning signals for a fraction of a second with an audible warning sound. Dashboard warnings flashed on and off too quickly to clearly see what was being displayed. A short delay in restarting the vehicle from idle stop would occur, about 1-2 seconds but the car would then proceed and run as usual. | Crash: No Fire: No | Unknown |
| May 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 54,000. The VIN was not available. | Crash: No Fire: No | 54,000 |
| May 2024 | UNKNOWN OR OTHER | The problem is with the fuel system. My vehicle has stopped in traffic twice already. | Crash: No Fire: No | Unknown |
| May 2024 | FUEL/PROPULSION SYSTEM | This is regarding a fuel pump safety recall for 2020 Honda Pilot. We have been receiving notifications of this recall for about 5 months. Each time I try to schedule the repair with my local Honda dealer I'm told that they do not have the parts in. Last week (05/16/24) I was told they will not have them until fall of 2024. Meanwhile, our Pilot has stalled in traffic several times presenting a safety risk to us and others. Today I called Honda Customer Service (888-234-2138) and was told that to expedite service I would need to have the part inspected and IF they determine that it is due to the fuel pump problem they will expedite receipt of the part and repair, but IF they determine that it is something else I will have to pay for the diagnostic fee. I find this unacceptable and I find the delay in repairing effected vehicles unacceptable. Honda has a legal obligation to protect the safety of it's customers in a timely manner. They have not done so. And, my vehicle's problem is clearly exactly as described in the recall notice, so why should there be any possibility that I would have to pay a diagnosis fee when the part is inspected? Meanwhile I will schedule the inspection as required, but Honda's handling of this recall is unacceptable. Please let me know what, if any action, I should take and what if any you will take. Thank you. | Crash: No Fire: No | Unknown |
| May 2024 | FUEL/PROPULSION SYSTEM | VIN: [XXX] Year: 2020 Make: Honda Model: Pilot Number of Open Recalls: 1 NHTSA Recall Number: 23V-858 Recall Date: December 18, 2023 Manufacturer Recall Number: XGL The recall of the Honda Pilot fuel pump impeller is still not remedied. It is almost six months and I do not want that some accident will happen before Honda will remedy this recall. I have asked them more than three times already but they said that they are giving priority to those vehicles showing symptoms of the problem. Again, I do not want to see symptoms, more so accidents to happen before they fixed this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | FUEL/PROPULSION SYSTEM | I received a letter advising there is a recall on my 2020 Honda pilot for the fuel pump. Based off the information it can be dangerous if not fixed. Called the dealership and they stated would not get part in until winter of 2024. But would fix it if there was an issue. The rep advised to call American Honda and provided the number and they advised to call dealership. I drive my car everyday with my children. I need my recall fixed now. Not in the winter. | Crash: No Fire: No | Unknown |
| May 2024 | ENGINE | My fiancé and children were driving our 2020 Honda pilot on May 2, 2024 when she started hearing a clunking noise and the vehicle, lost power as she was driving on interstate 70 she was able to get the vehicle to the side of the road safely, but the Indian was making loud clocking grinding sound with very little power to move This was very unsafe in a scary situation for her and the kids The car is not safe to drive like this | Crash: No Fire: No | Unknown |
| May 2024 | FORWARD COLLISION AVOIDANCE | Vehicle braking randomly. Cars can be nowhere in sight and this vehicle will slam the brakes. I have almost been rear-ended several times and almost ended up in a road rage incident due to this vehicle slamming the brakes. | Crash: No Fire: No | Unknown |
| May 2024 | FORWARD COLLISION AVOIDANCE | My vehicle activates CMBS randomly. There doesn't even have to be cars around me and it'll just lock me up in the middle of the road. I have almost been rear-ended several times now. The dealers won't do anything about it. | Crash: No Fire: No | Unknown |
| May 2024 | SUSPENSION,WHEELS | honda pilot EXL 2020 with 39,000 miles- purchased new in may 2020. We just had our pilot oil change and multi-point inspection along with safety recall most faker replaced. With less than 40K miles we are getting told the Front control Arm needs to be replaced. The bushing on the right front lower control arm is torn-cracking, CAUSING our tires to be worn and ALSO needing to REPLACE ALL FOUR of them! I'm not sure how a four year old car, just out of 3 year warranty by a year, is needing all this excessive amount of work. Just this last year EVERYTHING with the suspension and tires were completely normal and healthy! Within that year only putting 10k miles on it, never been off roading or drive crazy- we both have a great driving record. So, all of this is absolutely sudden and worried for our safety. The car has NEVER notified us of low tire pressure at anytime, ever. Having the Honda service center telling us the tires have "adnormal wear pattern of tires" (all of which is, inner wear). Not allowing us to get the normal tire rotation due to that and the tread depth measure was unevenly worn. Just a reminder, not one of the sensors have NEVER alerted us- other than due for oil change. We went in thinking oil change and most safety recall repair would be it. Then being told 4 tires $1,000 and front control arm replacement $561 (not including service charge) is NEEDED! Bridgestone tires P245/60/R18, is the brand we currently have and need to replace immediately. I have all receipts from previous oil changes (Honda dealership in Charleston sc- where we bought the car from) and multi-point inspections, seeing as this is sudden and very dangerous to not only us but to the cars around. Exact wording from our Honda service report- Not fixing this issue front control arm will be unable to stabilize the suspensions fore and aft movements. Not including the tires blowing out while driving. | Crash: No Fire: No | Unknown |