Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal grinding and cracking sounds while opening. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door hinges were corroded and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 23,000. | Crash: No Fire: No | 23,000 |
| Dec 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door hinge fractured and there was an abnormal clicking sound coming from the front door. The contact stated that three spot wells needed to secure the door had fractured. The vehicle was not taken to a dealer to be inspected. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. | Crash: No Fire: No | 35,000 |
| Dec 2023 | STRUCTURE | The door hold back has detached from its spot welds | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | The welds on the door bracket broke from just opening the door with no force | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER | Driver door check broke. Ford is fixing my car right now, however not without $1000s of dollars. My safety was put at risk because I could have severely injured someone with the door flinging open and I could have had even more damage. I have read online that Ford is investigating this issue, however no recall was made. No warning lights appeared. | Crash: No Fire: No | Unknown |
| Dec 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact stated that after refueling, the contact stated that the fuel economy was abnormal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel injectors needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer related the failure to manufacturer Customer Satisfaction Program Number: 22N18 - High pressure Fuel Injectors (Fuel System, Gasoline). The contact was advised by the dealer that the vehicle was not covered under the Manufacturer Satisfaction Program. The manufacturer was informed of the failure. The failure mileage was approximately 21,000. | Crash: No Fire: No | 21,000 |
| Dec 2023 | STRUCTURE | SSM 51553. My vehicle has a known problem with the left front door that has been reported by many other car owners. It presents with a cracked or broken spot weld in the left front door at the check arm attachment point in the vehicle assembly. The wider is also impacted as it will only open approximately 5 inches. A door assembly replacement at the cost of $2100 has been recommended. I contacted Ford and was initially told that they would assist with replacement costs. After two weeks, we were told that we could save paperwork in case a recall was made on this part but there was nothing else they could do to help. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Front left drivers door hinge check arm attachment welds have broken causing a terrible noise and making it hard to close the door. It hasn't been reproduced or confirmed yet by a dealer or independent service center as I just now figured out what the noise was and it's getting worse every time the door is used. Hasn't been inspected by the manufacturer, police, insurance representatives or others, I came here first just now. No warnings or messages, just a terrible sound that was hard to pinpoint what was causing it until I saw the spot welds move away from the door when it opened. But now it is hard to close the door. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE,FORWARD COLLISION AVOIDANCE | Drivers door making noises. I was given the option WHOLE new door- total cost $2900 - I have to pay $1635 for NEW door which by the way will not match my car color as car 3 - 4 years old! SSM 50150 from national highway traffic safety administration. They also offer another solution to solve the problem. Ford should offer a better solution as shabby workmanship | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | P2418 Electrical fault has occurred with the evap emission vapor blocking valve circuit and its associated wiring. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Front Left Driver Door Has a Horrible Grinding and Popping Sound When Door Is Open Or Closed. The hinge is visibly damaged at welding joint. This issues a causes serious problems when trying to close the door and open. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE,UNKNOWN OR OTHER | Cracks or broken spot welds in the passenger front door at the check arm attachment point in the door. Door check broke off from door causing the door to be hard to close or not able to close at all. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | ISSUE: Left front door (driver's door) door check spot welds broke free from the door frame making it impossible to close the door without damage. Issue presented itself as a loud popping sound approximately 36 hours prior to weld failure. Until weld failure, I was unsure what the issue was, and was unable to visit a dealership due to time constraints. Door was operated with caution after the issue was discovered, and I figured that something had just popped out of place and would look at it over the weekend and/or schedule a service visit with the local dealer. I was not expecting factory welds to break. The component has not yet been inspected by the dealership or other parties. SAFETY CONCERN: Lack of a functional door check may allow the door to forcefully swing closed while the driver is entering/exiting the vehicle, causing injury. The door may also swing outward uncontrolled in which multiple injury or damage outcomes are possible. The breaking of the welds also caused the check arm to be stuck in the extended position, preventing the door from being able to close. To allow closure of the door without additional damage, bolts and nuts securing the check arm to the door frame and bracket were removed, allowing insertion of the door check assembly into the door body. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | The door spot welds on the driver door were not welded properly causing the door to fall apart from the inside. The door and window are now both broken. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Drivers door started popping when opening. I understand this is common with this model. A Ford service tech said it only happens to Escapes. Ford won’t repair past 36000 miles | Crash: No Fire: No | Unknown |
| Dec 2023 | POWER TRAIN | The warning lights came on and I suddenly did not have all wheel drive. This happened while driving in the snow with my 2 year old son in the vehicle with me. I took it to Horn Ford in Brillion, WI and they sad it’s a bad all wheel drive module and that even though it’s part of the drivetrain, it’s not covered under warranty. They said it’ll be covered after my transmission blows up! On top of that, they had my car for two days and only fixed two out of four recalls and charged me $135 for “diagnostics”! Ford put my child and me at risk and could not care less. This needs to be corrected before someone dies. | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM,STRUCTURE | For at least a year or better, I noticed a creaking noise in the driver side door. Then on November 14th while doing my first time doing meals on wheels delivery, the door sounded as if it was going to fall off. We drove to Horn Ford Dealership in Brillion where the car was purchased and had them look at it. There was mention that they had repaired a couple of other Ford Escapes with the same issue. We scheduled an appt. for repair. We used the SUV very limited after that visit and only opened the door far enough to enter inside. The loud creak stopped before the appt. on 12/4, but the power window also would not fully open. During this time, I also contacted Ford Motor Company to file a claim, since the SUV was just out of warranty. They worked with our dealership Horn Ford and agreed to pay 40% of the cost. Today, 12/5/2023 we received our vehicle back and all is working well including the window. I also discovered that a resident in our village had the same problem. I felt this was worth reporting. I have owned many Fords and it would appear this was a defect from the Factory due to a bad weld on the door. Unfortunately, the vehicle was just out of warranty and I regret not saying something sooner, although, I don't think the dealership would have done anything about a creak in the door, especially since it was occurring when the door was fully open, until the day of November 14th. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Driver door (left front to be clear, yes, I know it should be obvious) started making strange sound. Popping/dragging noises when opened and shut. Window sometimes gets stuck going down past about 1/4 of the way down. Now door will not fully open - goes abut 40% open and stops. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Right front passenger door weld has failed as confirmed by Ford dealership. Car has 84,000 miles on it and is not eligible for warranty. Ford does not do body work and suggested it be taken to a body shop. Took to a body shop and they confirmed the weld has failed. Door can hardly be opened and when it does it sounds like broken metal from within. Cost to fix it was $1200. Found this out in October 2023. To date Ford has issued no recall even though there has been well over 300,000 complaints. Is there anyway we can do? | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Left front door has popping noise when opening and closing the door. I took it to our dealership and was given an estimate to replace the door because the spot welds were broken and not repairable. They stated that the mileage was 45,300 and not under warranty. They couldn’t confirm that it was safe to drive or if they had seen this problem before. The estimate is $1357.98. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Driver side door is making a click click sound when opening the door. Doing some research it seems the problem is that the hinge is broken and will continue to get worse. I have to go from the passenger side to get in and out or slightly open the driver door to get in and out.I also noticed that my power window doesn't go all the way down starting today 12/04/2023. I believe this is due to the door hinge problem. I hope this get a recall soon as I'm taking it to the dealership as I use the car everyday. I don't have thousands of dollars for a door replacement and not sure if this will go through my insurance if it's extremely expensive for nothing that I did wrong besides opening my door. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | The driver's door hinge welds broke. Vehicle is available for inspection and do to the nature of the problem I am afraid that the door may fall off. The door and hinge piece need to be replaced to fix this issue. I called the Dealer, and they are aware of the issue but seem to not be willing to get this fixed without charging me due to me being 2 months outside of the bumper-to-bumper warranty. This is a Manufacture defect not an issue caused by me or an accident. | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | My driver side door began to make a popping sound and was hard to open and shut. Now it feels like the door will fall off or open while driving and has caused the window to no longer roll down. The Ford dealership (Bob Tomes) has acknowledged the problem and the same problem with other same year models but will not take care of the issue unless I pay full price out of pocket. | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | FIRST THE CAR START SHOWING : AWD,FAULT. LATER HILL START NOT AVAILABLE. COLLISION ASSIST NOT AVAILABLE. AWD, OFF AND MANY OTHER AREAS IN THE SCREEN. FEW TIMES IN DANGER OF AN ACCIDENT FOR NOT HAVING THE COLLISION ASSIST OPERATIONAL. THE PROBLEM WAS VERIFIED BY THE CAGUAS FORD DEALER, HAS NOT BEEN INSPECTED BY ANY OTHER PERSON. ONLY THE LITTLE SLIDING CAR SHOWED UP PRIOR TO ALL LTHER LIGHTS, , | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Driver side door began making a popping sound when opening and closing. Eventually window would not go all the way down. Took to dealer and they said there is a known problem with some spot welds associated with the door bracket and that Ford recommends replacement of the entire door. They also said this is not a recall and would cost around $1,800.00 since its out of warranty. | Crash: No Fire: No | Unknown |