Complaint volume
1435 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1435 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1435 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 187
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,435 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the driver's side door made a popping noise and a check arm weld fractured. The contact stated that the door was difficult to close. There were no warning lights illuminated. The dealer was contacted and informed the contact that repairs to the spot welds were performed. The manufacturer was contacted, and provided the contact with a case number and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000. | Crash: No Fire: No | 42,000 |
| Feb 2024 | STRUCTURE | Drivers side front door welding has come off the cross-arm bracket making the door make a scratching sound when opening it closing. Has also caused the window to have issues. Door doesn't always latch correctly not and because of the welding that came undone afraid the door will fall off. This could happen while drive and cause not only my car with myself and my family to get hurt but could potentially danger other people. FORD refuses to fix the issues without making me pay for a whole new door when the welding that came undone is a manufacturing flaw that Ford did, nothing that consumers are doing wrong. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | Drivers door hinge stop bracket spot welds broke causing popping and cracking noise when opening and closing door. Window only goes down a few inches. Door won't close sometimes without several tries | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | UNKNOWN: I have a 2020 Ford Escape with a driver door "hinge arm" that has disconnected due to failed spot welds. The drivers window now does not operate. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Driver door made a popping noise and a weld broke inside of it | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, the door made an abnormally loud popping sound. The vehicle was taken to the dealer, where it was diagnosed that the welding inside the door was fractured. The dealer determined that the door needed to be replaced and provided the contact a fee for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 31,780. | Crash: No Fire: No | 31,780 |
| Feb 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while attempting to raise and lower the driver’s side front window, the window was inoperable. No warning light was illuminated. The contact took the vehicle to a local mechanic and a diagnostic test was performed. The mechanic informed the contact the driver's side door hinge welds was fractured causing the failure with the window. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,000. | Crash: No Fire: No | 46,000 |
| Feb 2024 | STRUCTURE,LATCHES/LOCKS/LINKAGES | The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400. | Crash: No Fire: No | 24,400 |
| Feb 2024 | UNKNOWN OR OTHER | Failure in the driver side front door control arm. After researching, there appears to be spot weld failures where the arm attaches to do door itself. It seems my vehicle is having the same issue. The arm completely detached from the door and was unable to close it. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | Driver's door hinge welds failed (broke loose). This safety hazard may occur while operating vehicle. The hinge was attached to the door with 3 spot welds. The 3 spot welds all failed. The drivers door may open while driving and do not close once the welds have failed. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | Driver's door check arm spot weld broke. There is a technical service bulletin on this issue but Ford will not cover it because I am out of warranty time wise...vehicle only has 27,000 miles on it. I have been climbing in and out on the passenger side of the vehicle because I am worried that the door will not close or will not stay closed as I am driving. My window is also not operating correctly because of this issue. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | SSM 51553, Left front door has a cracked or broken spot welds at the check arm attachment point in door assembly. The window will not roll down or will not roll back up. The door will sometimes not want to close or not close fully. Yes, the dealership confirmed it is an issue that needs to be resolved, with the whole door needing to be removed. Started with creaking noises while opening/shutting the door about 1-2 months ago. Now the door makes loud crunching /cracking noise, doesn’t want to close all the way. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | When closing the driver's side front door, an audible clicking sound was heard. When opening the door at my destination, some mechanism inside the door failed. I was unable to close the door all the way. I immediately drove to the Ford dealership service department, holding the door as closed as it would go (about a 12 inch gap). I have been waiting for two weeks for the repair to even be begun. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER,STRUCTURE | The passenger front door middle hinge broke from inside the door. There are numerous online articles of this happening and causing costly repairs of the entire door instead of just the hinge, which is Ford’s solution. Two days ago I noticed a creaking noise and thought I should spray wd40 and when I went to open my door to do this, there was a POP! And now the hinge can be moved up and down and it is also affecting the window, the window can’t be rolled down. If there’s an accident, this could cause someone not to be able to get out. This needs to be on ford to fix. There were no warnings of this. I can’t take pictures of the issue without ripping my door apart and I’m not a mechanic. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Consistent metallic cracking noise heard when opening side door. I cannot completely open the door without the door making this noise and it feels like the door could come off at ant time…..I have to gingerly open the door on entering or exiting the vehicle. Also, the Driver side window does not completely go up and down when door is closed. Dealer diagnosed issue as: BY001 DOOR HINGE BROKEN/DAMAGED. WILL NEED TO BE REPAIRED BY BODY SHOP. DAMAGE HINGE IS PUSHING INTO DOOR FRAME MESSING WITH WINDOW MECHANICS. The mileage is only at 37,835 and has only been driven for commuting to work/home, grocery shopping and very few leisure trips. It has not been in any accident or abused in any way. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Driver side door check arm sounds broken. Opened driver side door picking up dinner and it made loud popping cracking sound then felt like it dropped off hinge some so I lifted up quickly to close door. It’s not latching properly. Inable to operate driver side window as I tried to roll window to check mail and it made a sound and stopped about half way so I pushed up and rolled it back up. Afraid to open door in the morning. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | Driver side door check hinge? started making loud popping noises. 2 days later the door wont close at all. Went to Ford Dealer and they were like warranty expired could be between 400 and 1200 dollars to fix. Again door stuck open and they finally get it closed and tell me to be careful and not open it all the way but if the arm breaks off the door could open on its own while the car is moving. After getting the door closed, they said theyd be in touch with options and costs. Unreal that this is not a safety concern for Ford. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, upon exiting the vehicle, the door check arm detached. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure of the driver's side door check arm attachment point welds. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 52,000. | Crash: No Fire: No | 52,000 |
| Feb 2024 | ELECTRICAL SYSTEM | Rear View displays on screen while driving forward! Screen also goes blank and is non-responsive! | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER | The problem appears to be related to defective spot welds at the check arm attachment point on left driver door. The window doesn't go down and the door doesn't shut all the way. Needs to be a recall ASAP before more accidents happen to everyday citizens! | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN | The contact owns a 2020 Ford Escape. The contact stated that while attempting to reverse, the gear shifter was shifted into reverse(R), but the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the electronic selectable one-way clutch (SOWC), was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Schicker Ford of St. Louis (3300 S Kingshighway Blvd, St. Louis, MO 63139) where the electronic selectable one-way clutch (SOWC) was replaced a second time; however, the failure persisted. The vehicle was taken back to the second dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,189. | Crash: No Fire: No | 52,189 |
| Jan 2024 | STRUCTURE | The driver side front door is making a popping sound when opening and closing. Rusty Eck for says this is a known issue but are refusing to repair without us paying for it. I see that 346000 autos are potentially affected, why is there not a recall? | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated while opening the driver’s side door, there was an abnormal cracking sound coming from the door. The failure persisted and the driver’s side door hinge sheared off. Upon investigation, the contact discovered that the front driver’s side door spot welds had failed. The dealer was notified of the failure but offered no assistance. The contact was referred to a body shop for assistance. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 55,000. | Crash: No Fire: No | 55,000 |
| Jan 2024 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormally loud banging sound heard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Action Number: PE23013 (Structure). The approximate failure mileage was 55,000. | Crash: No Fire: No | 55,000 |
| Jan 2024 | STRUCTURE | All 3 welds that hold the drivers front door check arm failed over the course of a day. When travelling with the car I observed some strange creaking/cracking sounds when opening or closing the door, and within a day I found that the door was difficult to close and latch. I looked at the hinges, and notices 3 holes where the welds were, and the check arm moving inside the door. The safety issue is its difficult/impossible to close and latch the door, and difficult to make sure the door is actually latched and stays latched. The door has opened while driving, and I'm not sure if this is due to not being able to close it all the way or of the loose check arm is breaking other parts inside the door. The power window no longer works because the loose check arm appears to be blocking it or has destroyed those components. The dealer inspected the issue, and claimed that they have seen many cars with the same defective door welds. They claimed the door would have to be replaced and repainted though this work hasn't been completed yet. According to the dealer though this is a safety issue and 100% a manufacturing defect that Ford is well aware of they are forcing customers to pay for the repairs. This has not been inspected by police or insurance since it is a manufacturing defect and not related to an accident. This has only been an issue for a day, but if an accident, injury or death results from the door flying open while driving I will contact the police, insurance, and get legal representation. No warning lamps or symptoms prior to failure. I opened and closed the door less than 5 times after the first odd noise to when all the door welds failed. | Crash: No Fire: No | Unknown |