Complaint volume
1435 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1435 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1435 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 187
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,435 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2025 | POWER TRAIN | The contact owns a 2020 Ford Escape. The contact stated while driving approximately 35 MPH, the power train warning light illuminated, and the "AWD Fault" message was displayed. The vehicle taken to the dealer where it was diagnosed and determined that an unknown module needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The manufacturer was notified of the failure. The failure mileage was 21,804. | Crash: No Fire: No | 21,804 |
| Jun 2025 | POWER TRAIN | AWD Fault | Crash: No Fire: No | Unknown |
| Jun 2025 | STRUCTURE | Door Hing has a bad weld and causes a loud noise and resistance when closing the Driver's door. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | While driving the sunshade cover became detached at the front and fell down. This restricted my view out of the back of the car causing a dangerous situation as I was driving down the highway and the only one in the car. It seems like the adhesive holding it failed. | Crash: No Fire: No | Unknown |
| Jun 2025 | SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL | The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 41,000. | Crash: No Fire: No | 41,000 |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed on two occasions, the powertrain warning light illuminated, and the vehicle lost motive power. The contact stated that upon starting the vehicle on one of the occasions, the message "No Hill Assist" and another unknown message were displayed. The vehicle was taken to a dealer, where it was diagnosed that an active shutter switch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of failure. The failure mileage was approximately 47,000. | Crash: No Fire: No | 47,000 |
| Jun 2025 | STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER | Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard. | Crash: No Fire: No | Unknown |
| Jun 2025 | SEAT BELTS | Rear seatbelt monitoring system came up on dash , which is the drivers seatbelt, then the seatbelt light stays on , had to have the item replaced costing 600 dollars , knowing it’s a safety thing I would like it covers under ford ! And get reimbursed for it ! Safety!!! | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,TIRES | The contact owns a 2020 Ford Escape. The contact stated that the message "Tire Pressure Sensor Fault" was displayed for the rear passenger's side tire; however, the tire air pressure appeared to be normal upon inspection. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V635000 (Electrical System, Tires). The failure mileage was 78,000. | Crash: No Fire: No | 78,000 |
| Jun 2025 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Ford Escape. The contact stated while driving 25-30 MPH with the Adaptive Cruise Control activated, the automatic emergency braking system failed to engage while another vehicle had pulled in front of the vehicle from the passenger's side of the vehicle. The contact stated that the failure only occurred while another vehicle was pulling in front of the vehicle from the passenger's side of the vehicle, but the vehicle responded as needed while another vehicle was pulling in front of the vehicle from the driver's side of the vehicle. The contact stated that the failure started occurring after an unknown software update was performed on the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated because the dealer declined to test-drive the vehicle by driving 25-30 MPH on the road. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 43,000. | Crash: No Fire: No | 43,000 |
| Jun 2025 | VISIBILITY/WIPER | Upon opening the panoramic sunroof, the shade normally rolls back first into position one, with an option of fully open in position two. The shade, going to position one, made some pop noises and shot plastic into the cabin of the vehicle. The shade now sags in the middle obstructing the rear view. It can be closed, but it seems there are guide clips that have snapped, which held the shade in place when rolling back. | Crash: No Fire: No | Unknown |
| Jun 2025 | STRUCTURE | Driver door popping and not closing. Brought car in and check is broken inside of door. | Crash: No Fire: No | Unknown |
| Jun 2025 | VISIBILITY/WIPER | The sunshade of the panoramic sunroof came loose a year ago and has continued to sag lower from the glass and closer to our heads over time. When opened, the shade hangs completely blocking the back window and hangs into the back seat. I have been told the clips may need to be replaced, but have not received a definite diagnosis. | Crash: No Fire: No | Unknown |
| Jun 2025 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Edge. The contact stated while the vehicle was parked and occupied and attempting close the driver’s side door, the door failed to lock securely. The contact also stated that the driver’s side window failed to work as intended. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to Technical Service Bulletin: SSM 50150 (Cracked or Broken Spot Welds in The Left Front Door at The Check Arm Attachment Points in The Door Assembly). The manufacturer was not notified of the failure. The approximate failure mileage was 42,000. | Crash: No Fire: No | 42,000 |
| Jun 2025 | STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | 4WD module was failing. It affected hill braking, AWD and collision alert and other components. These messages popped up on my driver screen repeatedly. Safety was compromised in winter driving in snow with no AWD. Also, safety impaired with no collision assist available and all the other safety features related to the module . I took it in for repair eventually and dealer confirmed error(s) and replaced the AWD module. I got error messages for at least 2 months before I took it in. The car had less than 30000 miles and was only 4 years old when this started. It was repaired in December 2024. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | While driving my 2020 Ford Escape, the internal guard plate located between the panoramic sunroof and the moonroof suddenly detached. It fell onto the retractable sunroof shade, jamming it and making it completely inoperable. As a result, the sunroof shade can no longer open or close, and the roof does not fully seal shut. This creates a serious safety concern — the falling piece could have injured a passenger if seated underneath, and the inability to close the roof allows in weather, debris, and noise, which can impair driver concentration and visibility. We took the car to a Ford dealership, and they quoted us over $2,000 to fix and replace the affected parts. This is outrageous, especially considering the failure appears to be a design or manufacturing defect — not the result of any misuse. Additionally, there are countless online forums full of Ford Escape owners reporting the exact same issue, especially with 2020 and newer models. This suggests a widespread problem that is affecting many of us, not an isolated case. Ford should be held accountable, and this issue deserves immediate investigation for a possible safety recall. | Crash: No Fire: No | Unknown |
| Jun 2025 | STRUCTURE | Dislodged Door Check NHTSA Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. No warning lamps were available for this problem. I did have my Ford dealership inspect it after the repair on May 21, 2025 | Crash: No Fire: No | Unknown |
| Jun 2025 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact stated that the vehicle failed to start immediately and required several attempts before starting. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle returned to normal functionality; however, the vehicle drove rough. The check engine warning light and the maintenance warning light was illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the fuel injectors and high-pressure fuel pump had failed. The contact stated that the fuel injectors were replaced. The vehicle was pending a diagnostic test by the dealer. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 25V165000 (FUEL SYSTEM, GASOLINE). The failure mileage was approximately 41,000. | Crash: No Fire: No | 41,000 |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford Escape. The contact stated that while shifting into reverse, the vehicle drove forward instead of reversing. During the most recent failure, after starting the vehicle, the contact shifted the vehicle into park, and the vehicle collided with the contact's home. No warning lights illuminated. No air bags deployed. No injuries were sustained, and no medical attention was provided. A Police report was not filed. The vehicle was taken to the dealer, where it was diagnosed that the valve body was binding internally, and sticking shift valves assembly had failed. The vehicle was repaired under warranty. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 33,704. | Crash: Yes Fire: No | 33,704 |
| Jun 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. In addition, the vehicle failed to accelerate above 30 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed high-voltage battery. The contact was informed that the high-voltage battery needed to be replaced. The vehicle was not repaired. The contact stated that the battery was the original high-voltage battery. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 105,000. | Crash: No Fire: No | 105,000 |
| Jun 2025 | VISIBILITY,SEAT BELTS | The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger’s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver’s side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260. | Crash: No Fire: No | 22,260 |
| Jun 2025 | ELECTRICAL SYSTEM | 1) AWD module failed, 2) The failure of this module resulted in the deactivation of the Advance Track, Hill Start, and pre collison detection systems. 3)Dealer inspected and ran a diagnostics which into the problems listed above. 4)Manufacturer has inspected it. 5)The warnings and systems failure happen when the module failed. | Crash: No Fire: No | Unknown |
| Jun 2025 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle unexpectedly decelerated to 20 MPH, and failed to accelerate as needed. There was an unknown warning light illuminated. The contact stated that the dealer had previously replaced the fuel pump twice, but the failure persisted. The vehicle was taken back to the dealer; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. | Crash: No Fire: No | 55,000 |
| Jun 2025 | UNKNOWN OR OTHER | The shade on the moonroof dislodged making it difficult to see out of my rear window. | Crash: No Fire: No | Unknown |
| May 2025 | VISIBILITY/WIPER | The contact owns a 2020 Ford Escape. The contact stated that while driving approximately 70 MPH in the rain, the front windshield wipers failed to operate as needed. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the windshield wiper motors had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V142000 (Visibility); however, the VIN was not included in either recall. The vehicle was scheduled for the repair and parts were ordered. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown. | Crash: No Fire: No | Unknown |