Complaint volume
1434 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1434 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1434 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 187
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 79
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,434 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | VISIBILITY/WIPER | The windshield wipers on this vehicle just stop working without warning. However this vehicle is not included in the wiper recall even though it experiences the same failures as the vehicles covered under the recall. | Crash: No Fire: No | Unknown |
| May 2026 | UNKNOWN OR OTHER,VISIBILITY/WIPER | The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue. | Crash: No Fire: No | Unknown |
| May 2026 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received a recall notification, NHTSA Campaign Number: 25V467000 (Fuel system, Gasoline) however the parts were unavailable. The contact stated that the recall was initiated almost a year ago, and the parts were still unavailable. The manufacturer was contacted, but provided no assistance. The contact had not experienced any failure regarding the unrepaired recall repair. | Crash: No Fire: No | Unknown |
| May 2026 | FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION | Several recalls on my vehicle and now ford is calling the expensive ones "customer satisfaction notice". Theres nothing satisfying about bad fuel injectors. Also , the wiper motor Description On your vehicle, the front windshield wiper Motor may become inoperative or may operate intermittently. Safety Risk This may result in reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. Remedy Parts are not available. Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available in Q2 2026. Safety Risk SYNC screen update This may result in the image displayed being inverted or flipped, this includes all buttons. While in reverse the rearview camera image, buttons, and camera guidelines may also be inverted or flipped. A rearview camera that does not correctly display a correct image in reverse can reduce your view of what is behind the vehicle, increasing the risk of a crash. SYNC screen update Issue Date 2025-07-16 Campaign 25S76/25V467 Description On your vehicle there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Safety Risk Liquid fuel andor fuel vapor that accumulates near a hot surface, such as hot engine or exhaust components may ignite resulting in an under-hood fire, increasing the risk of injury. Its endless and they refuse to take accountability for their junk vehicles. | Crash: No Fire: No | Unknown |
| May 2026 | UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. This one has taken so long to get parts that I worry about it the safety of the vehicle. | Crash: No Fire: No | Unknown |
| May 2026 | WHEELS,VISIBILITY/WIPER | The last 2 weeks my wipers have nearly quit functioning. They don’t go all the way up, will stop in the middle of the windshield, will not go down and when I use the wiper stick to try and get them to go back down the back wiper will start going as well even when I’m not hitting the switch for the back wiper. For the last year, three out of four TPS sensors have quit working as well. The dealership checked them and said they’re reading as if they’re working but the alert is on my dash and they do not read the tire pressure. | Crash: No Fire: No | Unknown |
| May 2026 | AIR BAGS | The contact owns a 2020 Ford Escape. The contact’s husband stated that while driving 25 MPH, another vehicle unexpectedly cut in front of the vehicle, resulting in a collision. No warning lights were illuminated prior to the crash. The contact stated that upon impact, the driver-side air bags failed to deploy; however, the air bag warning light illuminated after the collision occurred. A police report was filed, but the report number was unavailable. The contact’s husband did not receive immediate medical attention at the scene. The contact’s husband later sought treatment at an emergency room. The contact's husband suffered an chest and knee injuries. The vehicle was towed to a tow yard. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 39,000 |
| May 2026 | UNKNOWN OR OTHER | Transmission went out | Crash: No Fire: No | Unknown |
| May 2026 | FUEL SYSTEM, GASOLINE,BACK OVER PREVENTION | The contact owns a 2020 Ford Escape. The contact stated that she received a recall letter for NHTSA Campaign Number 25V467000 (Fuel System, Gasoline) and NHTSA Campaign Number: 26V123000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. There had not been a failure experienced. | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE | Other: recall issued July 2025 with no timely remedy. Recall puts drivers safety at risk. | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM | Vehicle Door Locks: -driver door lock failed to unlock. All other doors locks remained functional - 2 days later or 450+ miles later all doors locked, then when attempting to unlock all doors whether key fob or door lock/unlock buttons on both driver and passenger doors, door locks failed to respond to any button attempt. -manual lock/unlocking is needed to lock/unlock any doors. If i needed to escape from an aggressive attacker or a child was in a backseat while it was 80+ degrees Fahrenheit outside lives would be in danger | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE,FUEL/PROPULSION SYSTEM | There has been an active recall on this vehicle for around a year for fuel injectors leaking on the top of the engine and potentially causing a fire. Since this is a turbocharged engine, that risk of fire is significant if fuel does leak. | Crash: No Fire: No | Unknown |
| May 2026 | POWER TRAIN | The transmission on my 2020 Ford Escape has an internal fault code and is not shifting into 6th gear. It is an unsafe issue due to it cannot be driven on highways because it throws the vehicle into limp mode. It was diagnosed at a Ford dealership and Ford is refusing to cover the cost to repair their issue since the vehicle is out of warranty. There is a class action suit against Ford for this issue already. I’ve only had this car for a year and a half. I can’t sell the car and I can’t drive the car, but I have to continue to pay on the loan. This is absolutely unacceptable for Ford to have so many Escapes having the same issue but they are doing nothing to make their faulty transmission right. | Crash: No Fire: No | Unknown |
| May 2026 | SERVICE BRAKES | Brake booster vaccum pump failure | Crash: No Fire: No | Unknown |
| May 2026 | FUEL/PROPULSION SYSTEM | It has been TEN months since this recall and they still do not have necessary part(s) to resolve. And engine fire seems pretty significant and likely totalling my vehicle which I CANNOT afford a new card. LIQUID FUEL ANDOR FUEL VAPOR THAT ACCUMULATES NEAR A HOT SURFACE, SUCH AS HOT ENGINE OR EXHAUST COMPONENTS MAY IGNITE RESULTING IN AN UNDER-HOOD FIRE, INCREASING THE RISK OF INJURY. | Crash: No Fire: No | Unknown |
| May 2026 | FUEL SYSTEM, GASOLINE,VISIBILITY,BACK OVER PREVENTION | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| May 2026 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER | Subject: Request for Buyback or Trade Assistance – 2020 Ford Escape SE To Whom It May Concern, I am writing regarding my 2020 Ford Escape equipped with the 1.5L engine, which is currently subject to multiple open safety recalls. Of particular concern is the active fuel injector recall involving a risk of engine compartment fire. I understand that the current remedy does not fully address the underlying defect and that additional actions may still be pending. In addition, my vehicle is affected by other safety-related recalls, compounding concerns about reliability and safe operation. Given the nature of these issues—specifically the fire risk and the lack of a complete and permanent repair— as well as a history of over 15 recalls on this vehicle, I am increasingly concerned about the safety, usability, and value of my vehicle. This situation has significantly impacted my confidence in operating the vehicle. Based on these circumstances, I am formally requesting that Ford Motor Company review my case for: • A manufacturer buyback, or • Substantial trade assistance toward a new Ford vehicle, or • Appropriate goodwill compensation reflecting the ongoing safety concerns and diminished value I would appreciate prompt review by a case manager and a written response outlining Ford’s proposed resolution. Please contact me at your earliest convenience to discuss next steps. Thank you. | Crash: No Fire: No | Unknown |
| Apr 2026 | FUEL SYSTEM, GASOLINE,VISIBILITY,BACK OVER PREVENTION | The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | VISIBILITY/WIPER | The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position | Crash: No Fire: No | Unknown |
| Apr 2026 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | My car has been in shop month at a time it lost all power to start with it has been torn up for the last 2 years 7 turbo 2 in one vist now it has metal saving in the motor ford say dealer ship is responsible dealer ship say ford but I lost my job have 2 kids and no way to go | Crash: No Fire: No | Unknown |
| Apr 2026 | STRUCTURE | The outside door window seals began rotting and crumbling apart on the front passenger and both rear door windows. The driver’s door window seal is not affected as the entire door was replaced due to a factory defect. This is allowing heavy amounts of water to run down inside the doors, threatening interior equipment corrosion and failure. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN | My vehicle was taking to a ford dealership Dec 8 2020. Diagnosed with transmission problems was told there is no ETA on parts and had to get it delivered to me to avoid them charging storage fees. The car has an unsafe transmission issue and no parts to fix it. My vehicle has 71k miles should not have transmission issues. Ford refuses to help, with a buy back or even the parts or helping in any way | Crash: No Fire: No | Unknown |