Complaint volume
208 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Traverse Complaints
208 consumer-submitted complaints on record for the 2020 Chevrolet Traverse, grouped by component category.
208 Total complaints
11 Crash reports
1 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, engine and engine cooling. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 11 crash reports, 1 fire report, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 49,726 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, engine and engine cooling?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Traverse?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Traverse
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Traverse complaints?
11 Crash
1 Fire
5 Injury
0 Fatality
12 Towed
5 Medical attention
What are the most common 2020 Chevrolet Traverse complaint categories?
ENGINE 38
UNKNOWN OR OTHER 24
ENGINE AND ENGINE COOLING 21
POWER TRAIN 20
ELECTRICAL SYSTEM 11
FUEL/PROPULSION SYSTEM 6
SEAT BELTS 5
UNKNOWN OR OTHER,ENGINE 5
ELECTRICAL SYSTEM,ENGINE 4
SERVICE BRAKES 4
208 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2022 | ELECTRICAL SYSTEM,ENGINE | I was driving down the street and my car started to randomly jerk. When I pushed the gas the car got slower. Once in a safe place I pulled over and sat there for a few minutes. When I accelerated again the car had a sound like the car was speeding up, but there was no speed. It drifted. So I crossed the traffic light and pulled over again. I turned the car off. I waited for about 5 minutes, turned the car on and that's when the engine light came on. I had to drive slower to make it home. Once I made it home I put the car in Reverse and noticed that my back up camera was not working as well. I am so frustrated. | Crash: No Fire: No | Unknown |
| Nov 2022 | POWER TRAIN,ELECTRICAL SYSTEM | This vehicle has completely lost power and stalled on the freeway twice. The first time, I was with my wife and children when it happened on the highway. The vehicle stalled in the far right lane of traffic and it wouldn't restart. We had to risk our lives and push the vehicle off the freeway and onto the shoulder while other vehicles raced by. We are fortunate that we did not die or become seriously injured. The second time the vehicle stalled on the highway, my wife was crossing the highway and the vehicle once again lost all power and shut-off. She is fortunate that she was not killed in a T-bone collision. The first time, there was a dash warning stating to SERVICE ESC. The second time, there was no warning lights or dash illumination of a problem beforehand. The vehicle has been taken to the Chevrolet dealership twice. They ran a diagnostic and stated the starter was pulling too many amps which caused the vehicles fuse block to blow, resulting in total failure of all vehicle components. Total repair cost for first repair was approximately 1,000 dollars. We are awaiting the service advisors diagnostic for this second incident. The first repair is covered under a 2 year unlimited mile warranty so hopefully when they replace the starter and fuse block this time, they will also find the root cause of the problem. I feel as if our lives and well-being are in jeopardy since the first incident and we no longer feel safe driving this vehicle which has stalled twice during highway conditions. I am confident that we will no longer be GM consumers due to these life risking incidents. | Crash: No Fire: No | Unknown |
| Oct 2022 | TIRES | 255/65R18 11T M+S I have to keep taking my vehicle in to get air filled into the tires due to losing air in them after a few days. | Crash: No Fire: No | Unknown |
| Sep 2022 | ENGINE AND ENGINE COOLING | Exhaust manifold/down pipe to cat. The exhaust pipe broke just past where it hooks up to the engine block. The breakage caused exhaust fumes to enter the cabin while not moving and at idle. The vehicle has 80K plus miles so was out of warranty. I fixed the issue myself since I have the technical and mechanical know how. There never was any check engine or other warning lights. Nothing caused the issue other than normal everyday driving. I had to disconnect the exhaust from the block and after the cat. I welded the pipe back together and fixed the issue. I could have bought a replacement part for over $400, but that was not possible on our budget at this time. | Crash: No Fire: No | Unknown |
| Aug 2022 | BACK OVER PREVENTION | Display screen for camera is black with indicator of camera malfunction. In for repair at dealer 3 times 1) first diagnosis was the video control module, that was replace and worked for a few months 2) second time black screen, diagnosis was rear camera, that was replaced, worked a few months. 3) black screen again, currently in for repair again | Crash: No Fire: No | Unknown |
| Jun 2022 | SEAT BELTS | The contact owned a 2020 Chevrolet Traverse. The contact stated that while driving at approximately 35 - 40 MPH, the contact rear-ended another vehicle. The driver's side front seat belt pre-tensioner was loose and did not restrain the contact in the seat upon impact. The air bags were deployed upon impact. The contact suffered bruising on her chest, a lacerated thumb, and a fractured elbow from the air bag deployment. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,500. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 25,500 |
| May 2022 | ELECTRICAL SYSTEM | The contact owns a 2020 Chevrolet Traverse. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The parking brake symbol also displayed on the instrument panel. Additionally, the instrument panel then went blank. The contact drove the vehicle to his residence and parked the vehicle. The contact then noticed that after turning the vehicle off, the radio remained on and the contact was unable to manually turn off the radio. The contact attempted to start the vehicle the following day and the battery was drained. The contact had the vehicle jump-started and drove the vehicle to a dealer who attempted to diagnose the vehicle however, all the data had been erased. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 29,700. | Crash: No Fire: No | 29,700 |
| May 2022 | POWER TRAIN | Transmission shudders when warmed up. After driving Transmission will shudder pulling hills. It becomes worse and more noticeable the longer it is driven and when hot out. Numerous times after driving for a few hundred miles and then stopping, the vehicle will shudder trying to take off. Has been back to the dealership 4 times now for the same issue. First time was told it needed a torque converter, when taking it in to have the torque convertor changed a TSB was located advising to change the transmission fluid instead (January of 2022). After about 1000 miles issue has came back. Dealership is unable to duplicate it due to it being worse on hot days and unable to drive for long periods of times. There have been numerous complaints after researching online about this with the Chevy traverse. This vehicle has almost left me sitting in the middle of intersections due to Shuddering. | Crash: No Fire: No | Unknown |
| Nov 2021 | SEATS | I reached between the driver seat and center console to retrieve my keys. When I pulled my hand back up something on the seat sliced my hand open and I needed 5 stitches. After looking closely at both the front seats (driver and passenger) there is a very sharp piece between the seat and console on both seats. Chevrolet corporate was contacted and they said to take it to a dealer so it doesn’t happen again. My vehicle is scheduled to be inspected by a dealer on 12/08/21. 1. Sharp piece on seat and yes it’s available for inspection 2. Hand was cut when reaching between seat and center console resulting in 5 stitches. 3. Chevy corporate said thanks for letting them know and advised taking it to a dealer so it “doesn’t happen again.” The local dealer scheduled me for an inspection but did not say whether or not this is something they’ve heard before. 4. The vehicle will be inspected by a dealer on 12/08/21 (the soonest they had available). 5. No warnings/messages prior to incident | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Oct 2021 | ENGINE,FUEL/PROPULSION SYSTEM | UNKNOWN We were on the highway when we noticed the engine light come on, then the fuel gage went all the way to empty then back up again. We were going about 65-70 mph. I am taking my vehicle in today to get fixed | Crash: No Fire: No | Unknown |
| Oct 2021 | ELECTRICAL SYSTEM | All 4 doors do not lock or unlock, keyfob only works to open liftgate. | Crash: No Fire: No | Unknown |
| Sep 2021 | Carry Handle, Shell, Base,Other/I am not sure | The styrofoam impact pad broke apart and fell off. This is the impact styrofoam for the head | Crash: No Fire: No | Unknown |
| Aug 2021 | SERVICE BRAKES | 2020 CHEVROLET TRAVERSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKE PEDAL. THE CONSUMER STATED 3 TIMES SINCE THE PURCHASE OF THE VEHICLE, THE CONSUMER'S FOOT SLIPPED UNDER THE BRAKE WHEN ATTEMPTING TO REVERSE. | Crash: No Fire: No | Unknown |
| Jul 2021 | AIR BAGS,FORWARD COLLISION AVOIDANCE | Vehicle turned in front of our traverse we where traveling approximately 30mph struck other car broadside and no air bag deployment? But odor of airbag in our Vehicle was present. But there no deployment visible? Body shop states no issues with airbag system. But they are replacing airbags in repair of our vehicle. "The airbag systems are faulty and unsafe" | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| May 2021 | SERVICE BRAKES | WHILE DRIVING AT SLOW SPEED AFTER RELEASING THE EMERGENCY BRAKE THERE IS A SQUEAK COMING FROM THE REAR OF THE VEHICLE. IT FEELS LIKE THE BRAKE STAYS A BIT ENGAGE | Crash: No Fire: No | 20,165 |
| Apr 2021 | WHEELS | TIRES SHIMMERING/BOUNCING GOING AT HIGHWAY SPEEDS. | Crash: No Fire: No | 33,000 |
| Mar 2021 | STEERING,SEAT BELTS,UNKNOWN OR OTHER | THIS STARTED AROUND MAY 2020... I WAS AT ABOUT 2K MILES IN. I WAS TOLD IT WAS DUE TO WEATHER. AND THAT THEY HAD OTHER CHEVY WITH SAME ISSUE- "SO IT'S NORMAL". I BOUGHT THE 2020 CHEVY TRAVERSE BRAND NEW RIGHT OFF LOT. AFTER WE PACKED UP AND VISITED FAMILY I NOTICED IT HAD SOUNDS. THE SOUNDS WERE LIKE WHINING NOISES JUST LOUD AND SERIOUSLY OBNOXIOUS. IT ONLY HAPPENED WE WERE TURNING VEHICLE AT FIRST. SO WE GET HOME AND IT STARTED BEING LOUDER. I THEN NOTICED AS I WAS DRIVING AND AFTER I SLOWED DOWN TO LIKE 20 HEADING FOR A STOP SIGN THE CAR SUDDENLY HAS THIS BURST OF ENERGY AND SPEEDS UP TO LIKE 33 CAUSING ME TO HIT BREAKS. I TOLD MY HUSBAND AND HE WAS LIKE I DON'T KNOW MAYBE IT IS EXPUNGING GAS. AFTER I SLOW DOWN? ISN'T THAT DANGEROUS. I IGNORED IT BUT IT CONTINUES EVER SO OFTEN AND THIS IS ON REGULAR STREETS -SPEED LIMIT IS 35. THEN THE WHINING NOISE FROM WHEEL HAD ME TERRIFIED. SO WE WENT TO DEALER. THAT WAS COMICAL. DUDE WAS LIKE "IT'S A CHARACTERISTICS OF THE CAR". I'M LIKE WHAT? WHY WOULD THEY MAKE A CAR WITH AN ANNOYING SOUND - ITS DISTRACTING. I DON'T WANT TO DIE BECAUSE OF MY WHEEL. I READ ONLINE OTHER PEOPLE HAD PROBLEMS SO WE WENT TO ANOTHER DEALER AND ANOTHER. THE GUY AT LAST DEALER WAS LIKE THIS IS NOT NORMAL. THEY CREATED CARFAX REPORT AND SWITCHED PART OUT. I COULD GO ON. SO THAT LOUD NOISE NEVER WENT AWAY- AT FIRST IT WAS LOW AND NOW LOUDER. I CALLED CHEVY AGAIN AND THEY ARE LIKE A DEALER HAS TO ACCESS SITUATION AND CALL US. THIS IS NOT SAFE. ALSO THE OTHER PROBLEMS ARE SEATBELT LOCKS. THE MIDDLE SEAT DESIGN IS TERRIBLE. MY DAUGHTER WAS SITTING THERE WHEN IT WENT BACK IN BETWEEN SEAT AND LOCKED IT WOULDN'T LET UP NO MATTER WHAT. HAD TO TAKE SEAT APART TO FIX SEAT BELT. MY SEAT IN FRONT LOCKS AND ITS RELENTLESS. SO UNCOMFORTABLE AND IT CHOKES ME BECAUSE I'M SHORT. TERRIBLE DESIGN BECAUSE IT CAN'T ADJUST LIKE THE GM VERSION. I HAVE VIDEO PROOF/RECEIPTS. | Crash: No Fire: No | 2,000 |
| Mar 2021 | EXTERIOR LIGHTING | MY VEHICLE & MANY MANY MORE ARE EFFECTED WITH THE DAYTIME DRIVING LIGHTS THAT COME ON WHEN VEHICLE IS PUT IN GEAR. GREAT IDEA, BUT NO TAILLIGHTS EVER COME ON. I HAVE ALMOST RUN INTO MULTIPLE VEHICLES IN FOGGY CONDITIONS. IT ALSO HAS A NEGATIVE PURPOSE IN SNOW & RAIN. CAN'T BELIEVE THIS HAS NOT BEEN BROUGHT TO YOUR ATTENTION BEFORE THIS. | Crash: No Fire: No | 3,599 |
| Mar 2021 | AIR BAGS,SEATS | GOT IN A 50 MPH ACCIDENT FRONT PASSENGER. NONE OF THE AIRBAGS DEPLOYED. THIS IS A BRAND NEW CAR WITH ONLY 6200 MILES. HAS AIRBAGS EVERYWHERE. THE HIGHWAY PATROL AND MYSELF CANNOT BELIEVE THIS. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 6,200 |
| Feb 2021 | STEERING,SERVICE BRAKES | TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED HER HUSBAND WAS DRIVING AT 50 MPH AND WHEN VEHICLES A HEAD OF HIM STARTED TO SLAM ON THEIR BRAKES, THE CONTACTS HUSBAND THEN DEPRESSED ON THE BRAKE PEDAL BUT THE STEERING WHEEL AND THE BRAKES ON THE VEHICLE LOCKED WHICH CAUSED THE VEHICLE TO SLID CRASHING INTO THE REAR END OF A UTILITY TRUCK IN FRONT OF HIM. THE VEHICLE THEN CAUGHT ON FIRE. THE AIR BAG DID DEPLOY. NO WARNING LIGHT ILLUMINATED ON THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE UTILITY TRUCK DRIVER ON THE SCENE. THERE WERE NO INJURIES REPORTED. NO MEDICAL TREATMENT WAS NEEDED AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A IMPOUND WHERE THEN THE INSURANCE COMPANY HAD THE VEHICLE TOWED WHERE THEY PLAN TO INSPECT THE VEHICLE. THE LOCAL DEALER NOR THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000. | Crash: Yes Fire: Yes Towed | 7,000 |
| Jan 2021 | ELECTRICAL SYSTEM,LANE DEPARTURE | THE SURROUND VISION SYSTEM NOT WORKING. IT WAS OCCASIONALLY, NOW IT DOES NOT WORK AT ALL. WE ONLY GET A DARK SCREEN WITH A RED HAZARD TRIANGLE. IT STARTED THE DAY WE BOUGHT THE CAR AND THE DEALER CLAIMS THEY HAVE ANOTHER CAR LIKE MINE AHEAD OF ME WITH THE SAME PROBLEM. SINCE THE LAST WEEK OF DECEMBER THEY HAVE CLAIMED THAT GM DOES NOT HAVE A FIX FOR THIS ISSUE. I MADE A COMPLAINT WITH MY CHEVROLET CUSTOMER SERVICE CASE # 9-6485705057, BUT I DON'T GET ANY ANSWERS FROM THEM EITHER. I AM NOT SURE IF THIS SYSTEM IS TIED INTO THE ADAPTIVE BRAKING/CRUSE, BUT I HAVE YET TO HAVE THE VEHICLE TAKE ACTION IN THAT REGARD. IN CHECKING THAT OUT. I GOT WAY CLOSER THAN I FELT COMFORTABLE WITH, I KEEP WAITING FOR THE CAR TO REACT TO THE CLOSING DISTANCE BUT IT NEVER DID. I BACKED IT OFF MYSELF. I WAS WELL WITHIN TWO CAR LENGTHS OF THE VEHICLE AHEAD (55 MPH) AND CLOSING IN AT ABOUT 3 OR 4 MPH. IF YOU HAVE TO BE CLOSER THAN THAT FOR IT TO ACTIVATE THEN I WILL NOT BE USING IT. I HAVE BEEN DEALING WITH THIS DEALERSHIP FOR SEVERAL YEARS, AND HAVE PURCHASED 3 AUTOMOBILES FROM THEM. THEY HAVE PERFORMED THE REGULAR SERVICE AND WARRANTY WORK ON ALL OF THEM WITH NO PROBLEMS AT ALL. FOR THEM TO HAVE AN ISSUE FIXING IT IS NOT TYPICAL OF THE SERVICE I HAVE RECEIVED FROM THEM IN THE PAST. SO, WHEN THEY TELL ME GM DOES NOT KNOW HOW TO FIX THE ISSUE. I HAVE TO BELIEVE THEM UP TO A POINT. WITH THE SMALL WINDOWS IN THE BACK OF THIS VEHICLE. VISIBILITY IS EXTREMELY LIMITED, AND IT IS A SAFETY ISSUE. IF THEY CAN'T KEEP THE BASIC SURROUND VISION SYSTEM WORKING. HOW ARE THEY GOING TO MAINTAIN AUTONOMOUS VEHICLES TO A LEVEL THAT PROTECTS ALL INVOLVED? | Crash: No Fire: No | 300 |
| Jan 2021 | SEAT BELTS,SEATS | THE SEAT BELT AND SEAT LOCKS ON THE RECLINER HANDLE...THE SEAT BELT WON'T RELEASE AND THE CHAIR WILL NOT MOVE FORWARD OR BACK | Crash: No Fire: No | 6,319 |
| Dec 2020 | POWER TRAIN | WHEN SHIFTING FROM DRIVE TO REVERSE, OR PARK TO REVERSE, THE TRANSMISSION WILL NOT ENGAGE RIGHT AWAY. THE VEHICLE WILL ROLL FORWARD OR BACKWARDS UNTIL THE TRANSMISSION ENGAGES INTO REVERSE. THIS WILL HAPPEN WHEN THE VEHICLE IS IN MOTION AT VERY LOW SPEEDS (1-2 MPH) AND ALSO WHILE STATIONARY. | Crash: No Fire: No | 3,300 |
| Dec 2020 | ELECTRICAL SYSTEM,ENGINE | TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100. | Crash: No Fire: No | 1,100 |
| Dec 2020 | UNKNOWN OR OTHER,ENGINE | RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET. | Crash: No Fire: No | 900 |