Complaint volume
667 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Silverado Complaints
667 consumer-submitted complaints on record for the 2020 Chevrolet Silverado, grouped by component category.
667 Total complaints
13 Crash reports
9 Fire reports
7 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 9 fire reports, 7 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 191 complaints, with an average reported failure mileage of 40,829 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Silverado?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Silverado
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Silverado complaints?
13 Crash
9 Fire
7 Injury
0 Fatality
36 Towed
6 Medical attention
What are the most common 2020 Chevrolet Silverado complaint categories?
ENGINE 125
POWER TRAIN 120
SERVICE BRAKES 40
STEERING 33
UNKNOWN OR OTHER 30
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 20
STRUCTURE 14
ENGINE AND ENGINE COOLING 13
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 11
667 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2023 | POWER TRAIN | My transmission went out | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | Vehicle is at 67,xxx miles. Vehicle is losing power, check engine light, service 4wd, service esc, service power steering, service parking brake..... the gas pedal has locked on me already with my 3 small children in the truck at highway speeds. GM says it's fine. I have all the work orders where 2 different dealerships have "corrected" these issues under warranty. Go retrieve the vehicle and within a week Vehicle is back acting up. This truck is unsafe to drive on the roadway. I have not been offered a courtesy vehicle to drive while "warranty" work is being done. I am appalled and in fear for my children and my own life with this truck. | Crash: No Fire: No | Unknown |
| Mar 2023 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | Power Train Transmission Torque Converter “Chevy Shake” Multiple symptoms. - Shuttering , “ buffeting” , slipping sensation. Continuous almost like “strong wind gust” or “head wind” - Humming, if you have ever heard a “high pressure” hydraulic equipment. - RPM bounces 300 to 500, but transmission does not “down shift” (while driving) - Vibration, of the truck can be noticed, felt at various speeds, 40mph to 60mph(shutter) almost like it struggling to get up to speed (unless heavy on the gas pedal) 70mph and above to say 80mph, then shaking, vibrations worse when coasting back to 70 mph Vibration will “not stop” until truck speed is drastically slowed or come to a stop. - Steering wheel “shakes” , “vibrates” also can happen at 60mph to 70mph and above to say 80mph, then worse when coasting back to 70 mph - “Clunk” when stopped and shifting into “reverse” (new development symptom) Vehicle is in for inspection. It keeps reading service break system. Service ESC | Crash: No Fire: No | Unknown |
| Mar 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while depressing the brake pedal to stop the vehicle, there was an abnormal squealing sound coming from the front of the vehicle. The vehicle was taken to the local mechanic who replaced the front brake pads. While test driving the vehicle, the front driver’s side brake caliper failed. The cause of the failure was not yet determined. The manufacturer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V116000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 37,000. | Crash: No Fire: No | 37,000 |
| Mar 2023 | SUSPENSION,FUEL SYSTEM, GASOLINE | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at various speeds there was a loud noise present coming from the front end of the vehicle. The vehicle was taken to the local dealer who discovered that the front driver’s side axle was fractured. The front driver’s side axle was replaced but the contact stated that a slight noise was still present coming from the front end while driving. The cause of the failure was not yet determined. The contact also indicated that while his wife was driving, the odor of fuel was present inside the vehicle. Upon inspection, his wife discovered fuel leaking from the vehicle. The vehicle was taken to the local dealer who diagnosed that the plastic fuel line had cracked causing fuel to leak from the vehicle. The plastic fuel line was replaced, and the failure was fixed. The manufacturer was notified of the failure. The failure mileage was 25,000. | Crash: No Fire: No | 25,000 |
| Mar 2023 | STEERING,ELECTRICAL SYSTEM | Power steering failure upon starting truck. Wheel did not turn. Dash message said Esc and power steering malfunction . Restart car multiple times with same issue. Wait a few hours and start car - no warnings or power steering issues. Went to Chevrolet dealership and was told no codes had been triggered and to bring back when issue arises again. | Crash: No Fire: No | Unknown |
| Mar 2023 | STRUCTURE | The frame of the truck is excessively rusty and the manufacture undercoating has flaked off. All components of the frame and underbody have significant rust for the age of the vehicle. This was just addressed with the dealership who stated there was no warranty to cover it. There has been no service done to the frame and all preventative maintenance and service checks have been done at the dealership on time. It was just recently noticed to be so rusty. This poses a problem with the safety of the frame of the vehicle which can lead to cracks, broken welds, holes, etc. | Crash: No Fire: No | Unknown |
| Mar 2023 | SERVICE BRAKES, HYDRAULIC | The contact's husband owns a 2020 Chevrolet Silverado 1500. The contact stated that while her husband was driving at approximately 65 MPH, the vehicle suddenly decelerated to 40 MPH. The contact stated that the failure recurred on various occasions and that an unknown warning light was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The failure reoccurred and the vehicle was taken back to the dealer, where it was diagnosed that two brake calipers needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Classic Chevy Sugar Land (Southwest Fwy, Sugar Land, TX 77478), where it was diagnosed that the brake master cylinder needed to be replaced again. The VIN was not included in NHTSA Campaign Number: 20V116000 (Service Brakes, Hydraulic). The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Feb 2023 | POWER TRAIN | Power Train Transmission Torque Converter “Chevy Shake” Multiple symptoms. - Shuttering , “ buffeting” , slipping sensation. Continuous almost like “strong wind gust” or “head wind” - Humming, if you have ever heard a “high pressure” hydraulic equipment. - RPM bounces 300 to 500, but transmission does not “down shift” (while driving) - Vibration, of the truck can be noticed, felt at various speeds, 40mph to 60mph(shutter) almost like it struggling to get up to speed (unless heavy on the gas pedal) 70mph and above to say 80mph, then shaking, vibrations worse when coasting back to 70 mph Vibration will “not stop” until truck speed is drastically slowed or come to a stop. - Steering wheel “shakes” , “vibrates” also can happen at 60mph to 70mph and above to say 80mph, then worse when coasting back to 70 mph - “Clunk” when stopped and shifting into “reverse” (new development symptom) Vehicle is in for inspection . | Crash: No Fire: No | Unknown |
| Feb 2023 | POWER TRAIN | Transmission will hard shift from 2-3. It jerks the truck and causes power loss when in traffic. The RPM's will go up to 3500-4000 and then the truck barley keeps a speed of 45 mph. The engines sounds like it is going to explode! This has happen several times with 32000 miles on the truck. | Crash: No Fire: No | Unknown |
| Feb 2023 | UNKNOWN OR OTHER | The tucks are high so a backup camera is now more important than ever. During the day the image very grainy but useful. At night or in a dark garage it completely useless. I took my truck in to be checked and they agreed it was terrible but nothing could be dome until a recall was issued. I've done research and this seems to be a huge problem with the 2020 Silverado. I reached out to Chevy and the lady I chatted with said I should file this here with you. There are multiple chats and message boards about this issue and Chevy lack of being willing to fix it. | Crash: No Fire: No | Unknown |
| Feb 2023 | SERVICE BRAKES | Trailer brake controls not working. Safety at risk due to electric trailer brakes not working. Other lights and functions work when trailer plugged in. | Crash: No Fire: No | Unknown |
| Jan 2023 | TRAILER HITCHES,SERVICE BRAKES | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the trailer disconnected from the tow hitch. Additionally, the trailer brake warning light was illuminated. The vehicle was taken to the dealer and brake switch was replaced; however, the failure recurred. The vehicle was not repaired. The contact related the failure to GM PIT: 5948A. The manufacturer was made aware of the failure. The failure mileage was approximately 2,000. | Crash: No Fire: No | 2,000 |
| Jan 2023 | ENGINE | I have 75,000 miles on my vehicle and in the last 15,000 miles my check engine oil keeps going off. I change my oil every 5000 miles, I am having to add 1 quart of oil about every 1000 miles. I do not see any leaks or old oil on or around engine. | Crash: No Fire: No | Unknown |
| Jan 2023 | SERVICE BRAKES, HYDRAULIC | The contact's son owns a 2020 Chevrolet Silverado 1500. The contact stated that while her son was driving approximately 60 MPH, the vehicle stalled with the "Service Brakes System" message displayed. The contact stated that the failure recurred and that the vehicle was unable to accelerate over 40 MPH. The vehicle was taken to a local dealer, where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 45,500. | Crash: No Fire: No | 45,500 |
| Jan 2023 | POWER TRAIN | Truck was purchased new in 2020. The transmission has worked fine until recently. Since this summer there is a distinctive whine coming from the engine department. Very hard to isolate. The transmission this winter has been terrible. The cold functionality of the transmission now is even worse than when new. It hesitates to shift to second and to third gear when cold. The transmission now also exhibits a failure to up shift when the vehicle is moving. It will hang with elevated rpms 2300 to 3000 for a second or two before upshifting and lowering the rpms. The truck now also has random clunking when shifting into reverse from dead stop. The transmission does not shutter but there is definite loss of power and that can be contributed to a bad torque convertor. If it is not locking up correctly when in gear power will suffer to the convertor failing to engage the transmission correctly. The shifting issue have persisted and gotten worse. Dealer said he put a computer on it and said there were no codes. The dealer mechanic did not even try to road test the truck That is just ridiculous. I will be taking the truck in again | Crash: No Fire: No | Unknown |
| Jan 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving 55 MPH and coming to a stop, the check engine warning light and traction control warning light illuminated. Additionally, a message indicating that the brakes had failed, and the vehicle could only drive at 40 MPH was displayed. The vehicle was taken to the dealer and the brake master cylinder was replaced; however, the failure reoccurred while driving and coming to a complete stop. The vehicle was taken back to the dealer where the same repair was completed; however, the failure persisted. The manufacturer was notified of the failure and sent the parts to the dealer for repair. The vehicle was not yet repaired. The failure mileage was approximately 64,000. | Crash: No Fire: No | 64,000 |
| Jan 2023 | STEERING,POWER TRAIN,SERVICE BRAKES | I drove approximately 8 miles to lunch and parked the truck. It sat about an hour and when I started the truck to leave I had a message to service esc and power steering reduced. The tuck had no power steering. Returns to work and the truck sat about ten minutes. Then everything started normal and is fine. | Crash: No Fire: No | Unknown |
| Jan 2023 | AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER | At approximately 42k miles my 2020 Silverado started flashing a very frequent “service safety restraint system” warning light and beeping (either constant or every 10-15 minutes). Immediately contacted a Chevrolet dealer to have it corrected. They have assured me that the repair is simple, will cost me $602 to replace a few steering wheel component parts to get the clock spring working correctly. They assured me they knew the issue would be resolved since their tech has “seen this a lot” but it took them all day to diagnose, and said since I was just past my bumper to bumper warranty it was not covered. That I could pay the diagnosis fee and take it home if I wanted. Since when is a faulty safety restraint system “fine” to drive? Of course I immediately authorized the out of pocket repair to be safe, but I am surprised and alarmed that Chevy would allow them to return an unsafe vehicle to a customer and tell them it’s “fine” rather than put them in a loaner vehicle or report the issue, since there are thousands of similar complaints for these Silverado’s. Truck is currently in the shop, on my dime and I am terrified that this will end up costing me more than $602. | Crash: No Fire: No | Unknown |
| Dec 2022 | POWER TRAIN | Shaking an jerking in transmission in all gears.could be a serious issue if it locks up or stops pulling at speed or in heavy traffic | Crash: No Fire: No | Unknown |
| Dec 2022 | POWER TRAIN | The 2020 Chevrolet Silverado has a known issue with the torque converters and they are currently on back order and our service manager told us we are able to drive with it messed up and that it would not cause anymore damage but it causes transmission lockup and engine lockup which results in loss of control. | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE | Lifter failure caused several different warning lights and misfiring and chugging. Vehicle never died, but might have if it had continued to be driven. | Crash: No Fire: No | Unknown |
| Dec 2022 | SERVICE BRAKES | Brake system failure. While driving vehicle, brake system and traction control stopped working. Vehicle was then limited to 62 MPH. Almost no braking available and pedal needed to be pushed very hardly to the floor. | Crash: No Fire: No | Unknown |
| Dec 2022 | STEERING | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that after starting the vehicle and attempting to drive out of a parking spot, the power steering failed to function as needed. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wiring harness for the power steering needed to be replaced. The vehicle had been repaired. The manufacturer had been informed of the failure. The failure mileage was 44,624. | Crash: No Fire: No | 44,624 |
| Dec 2022 | AIR BAGS | I hit a concrete light pole at 10-15mph on the right side and zero air bags went off, I hit my face and arm and chest on steering wheel, broken my nose, messed left arm up and brushed left lung it’s got fluid on it and ribs are bruised it’s hard to breathe and move after a week happened on 2022 thanksgiving around 1030 pm cops showed up truck was undrivable, had X-rays and Ct scans and have a heart scan this week, | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |