Complaint volume
667 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Silverado Complaints
667 consumer-submitted complaints on record for the 2020 Chevrolet Silverado, grouped by component category.
667 Total complaints
13 Crash reports
9 Fire reports
7 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 9 fire reports, 7 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 191 complaints, with an average reported failure mileage of 40,829 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Silverado?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Silverado
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Silverado complaints?
13 Crash
9 Fire
7 Injury
0 Fatality
36 Towed
6 Medical attention
What are the most common 2020 Chevrolet Silverado complaint categories?
ENGINE 125
POWER TRAIN 120
SERVICE BRAKES 40
STEERING 33
UNKNOWN OR OTHER 30
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 20
STRUCTURE 14
ENGINE AND ENGINE COOLING 13
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 11
667 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2024 | ENGINE | PIP5921 Bulletin. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | Unknown | Crash: No Fire: No | Unknown |
| May 2024 | SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at approximately 70 MPH, the “ESC Unavailable”, 'ABS Failure', and “Do Not drive over 62 MPH”, “Please Drive with Care” messages were displayed. The contact stated that when the brake pedal was depressed, the brake pedal remained on the floorboard. The contact stated that the braking distance was extended. The vehicle was taken to a dealer, but the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was 67,699. | Crash: No Fire: No | 67,699 |
| May 2024 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving approximately 75 MPH, the rear tailgate door erroneously opened. The contact stated that the failure had occurred on 4 separate occasions and items had fallen from the vehicle while in motion. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 40,000. | Crash: No Fire: No | 40,000 |
| May 2024 | SERVICE BRAKES,ENGINE | Around 35k miles had an engine lifter fail and needed to be replaced, covered under warranty. 07/2023 - Had front pads/rotors replaced by Chevy dealer and had loud squeaking ever since. Contacted dealer and was told they are new pads so will just need time to break in. Contacted the dealer again in Sept.Oct. 2023 and brought vehicle in for service for noise concern. They informed me the noise is coming from the rear brakes that was reported as 60% life two months prior. They replaced the rear rotors/pads and noise persisted. Brought vehicle back to dealer in December, they performed a serviced but was ineffective. In March 24 started getting some vibrations when stopping. Brought vehicle for servicing, stated there are rust spots on rotors but everything is wearing fine so this will not be covered under warranty. Also that they do not warranty sounds due to pads can have more metallics then others and they cannot determine which ones do not. I looked under forums and GM Pads seem to be a common issue with noise. My truck was perfectly fine before these brake products were installed and I would like GM to be held accountable for there inferior products leading to loud break noises and violent vibrations while braking ! | Crash: No Fire: No | Unknown |
| Apr 2024 | TIRES | See attached document for complaint | Crash: No Fire: No | Unknown |
| Apr 2024 | ENGINE,FUEL/PROPULSION SYSTEM | Check engine light came on, I plugged my code reader in and was given P0498 ERROR CODE. Upon doing research and calling around to 3 different Chevrolet service centers I was told that it is a know issue with the fuel pump control module on all gm trucks. I am part of a truck group of over 150 and 85 of us has had this issue and all are currently waiting for the part to come in which is back ordered over months. Why has there been no recall and service bulletins yet if all 3 of the service managers agreed of the known issue. | Crash: No Fire: No | Unknown |
| Apr 2024 | POWER TRAIN,STRUCTURE,ENGINE | I purchased my vehicle from Southern Pines NC and at the time it had 12k miles on it. At about 40K I started having transmission problems. It would hard shift in 1st and 2nd gears. It also would not go into reverse. Hendrix Chevy had my vehicle multiple times attempting to fix things. Telling me it was not the transmission etc etc. My power train warranty expired at 60K. I have asked for my complete service records multiple times. I have paid out a lot of money due to it "not being the transmission". The last time it was there the manager Matt took it home and said the changed the transmission fluid which was very dirty. Almost trying to say I had done something to make it that way however in the service history they had it almost the entire month due to issues. I got it back and my brakes went out while driving. I was able to cost to a stop. I was at my limit. I called Matt and said come and get this vehicle. I want Chevy to take it back. They kept the vehicle for almost 2 weeks. Matt said he personally drove it home and it was fixed. I picked it up and I have not had any issues for about 8 months or. Now my power train warranty is expired and my vehicle is again doing the same things it was when I took it in at 40k. It now has 85k. It is hard shifting in 1st and 2nd. It is rolling when in drive. I also have had many body parts that have come off etc. I called Chevy today to again get my service records. I stil have not gotten them. I just want a reliable vehicle. I feel like I have not had a reliable vehicle from day one. I want them to take this vehicle back and I want a Toyota hat is comparable in cost of my truck in its new form. Can you help me? | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | Water leak above the rear sliding window has soaked into carpet & upper roof inner lining panel. | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM | A/C blower motor over heated and caught the electrical wires on fire under the dash. I had just left my house for work about 1 mile from home and the dash started smoking then a fire started under the passenger side glovebox parked the car in the middle of the street and I was able to exit the vehicle and put the fire out with a half bottle of water I had in the car. I then called 911 and I believe it was EAST Pierce fire department. They shortly arrived and confirmed it was an electrical fire and that there was no more heat coming from it. The fire department then gave me A ride home. The vehicle has been towed to Sunset Chevrolet in Sumner Washington where the Vehicle was purchased New in 2020. | Crash: No Fire: Yes | Unknown |
| Mar 2024 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that there was an abnormal odor of raw fuel in the cabin of the vehicle. There was no sign of a fuel leak. There were no warning lights illuminated. The contact had to roll the windows down while driving. The child in the vehicle experienced a headache but medical attention was not provided. The vehicle was taken to the local dealer, who informed the contact that there was no recall on the vehicle for the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V837000 (Fuel System, Gasoline). The manufacturer was contacted. The failure mileage was approximately 67,500. | Crash: No Fire: No | 67,500 |
| Mar 2024 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the tailgate opened independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the repairs were not covered. The contact stated that the failure was related to NHTSA Campaign Number: 24V060000 (Latches, Locks, and Linkages). The failure mileage was approximately 51,000. | Crash: No Fire: No | 51,000 |
| Mar 2024 | ENGINE,FUEL SYSTEM, GASOLINE | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that the vehicle was parked; however, while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed fuel modular control regulator and the fuel modular control regulator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 30,878. | Crash: No Fire: No Towed | 30,878 |
| Mar 2024 | FUEL/PROPULSION SYSTEM | fuel pump control module (13540028) went out no open recalls however they are national back order with no eta so this is an ongoing issue... SO NOW NO TRUCK FOR MONTHS AS THEY TELL ME ITS ON INTERGALATIC BACK ORDER. | Crash: No Fire: No | Unknown |
| Mar 2024 | ELECTRICAL SYSTEM | The trucks installed trailer wiring can cause a traffic accident. The wiring harness is known to have electrical issues but is not being corrected under warranty. It is difficult to know of these issues until you hook up a trailer or camper. The trailer's brake light and turn signal are affected by the faulty wiring. The dealer narrowed the problem to being between the plug and fuse. Other people have voiced their concerns with the trailer wiring. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | The DEF system tank and heater tube/wiring assembly need to be replaced due to the wiring melting. There should be larger wires or a fuse to prevent this. The system is tied to the Emission Controls system in the vehicle. When this happened I was warned on my dash display I had only 165 miles remaining at 65mph, and presumably slower thereafter. I live in Alaska, we travel long distances, sometimes in extreme cold temperatures and always far from help; even cell service if away from urban centers. I find it unacceptable my truck can decide to strand myself and/or family (3 children under 5) based on emissions, not run-ability. The temperatures in Alaska have been severely cold a couple weeks ago when this issue came up. The issue is confirmed by the dealership and is a known issue in the diesel community. Apparently it is a known issue for diesels in cold weather. Diesel is common in cold weather so the issue is perplexing at best. The vehicle has never been inspected by any one other than myself, a mechanic and the dealer. There were no warning lamps, only the dash warning the emission system needed service. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,ENGINE | When you try and start the truck, the instrument panel lights up fully but when you push to start the instrument panel dims and acts like the battery is dead and won’t crank. The engine light is on. After a few presses, it finally cranks and starts fully. Has happened repeatedly and randomly. | Crash: No Fire: No | Unknown |
| Feb 2024 | ENGINE | Notice the engine temp was rising, had notice I was slowly losing coolant in my overflow tank. Then while driving it started making noise that the engine overheated need to idle vehicle then as I pulled to a stop light the rims bogged down the whole vehicle shut down The radiator has a small leak in the plastic reservoir on the driver's side of radiator. Could have cause a big problem if I was in traffic when it shut down cause I had no control to turn the wheel or anything else once that happened.The vehicle got extremely hot very fast. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | Brake system failure reported on screen. Extremely hard to stop vehicle. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Rear window leaking like a small stream in regular rain. It’s going down behind seats and carpeting and headliner staining worse and worse and I am worried about black mold being created. Husband has lung issues and that can be verified by our physician. We have told Jenkins chevy in Venice florida 5/4/22, 3/20/23 and now living in TN spoke to Champion Chevy in Johnson City on 9/29/23 and 1/5/24..it’s getting worse and as we are out of warranty no one wants to help. We never received any bulletins on my chevy site and it’s not anything you would normally notice but now we smell the mildew smell back there because it is getting worse. Please help us before we get ill from this awful leak. This is my first Chevy pick up I have purchased in my lifetime. Possibly the last.. [XXX] [XXX] God bless you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Rear window leaks | Crash: No Fire: No | Unknown |
| Feb 2024 | SERVICE BRAKES | rear brake failure on my 2020 silverado..at 25000 miles.. had my truck in to dealer last may (hamilton chevrolet warren mich) for a oil change and rotate tires, also noticed grooves in rear discs..had them check out rear brakes at that time20000 miles,came back ok.had truck in last friday1-26-24 ,oil change tire rotation now at 25000 rear brakes shot ..rear brakes shouldnt be an maint item till 60-80k ..i looked for answers on line seems to be common problem. im 67 owned a lot of vehicles not one required rear brakes this soon . bought this truck new original owner.. | Crash: No Fire: No | Unknown |
| Jan 2024 | ELECTRICAL SYSTEM | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at undisclosed speeds, the instrument cluster became inoperable and failed to provide correct information. The contact stated that the alternator cable was loose and intermittently failed to operate as designed. There were no warning lights illuminated. The contact called the local dealer and was informed there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to the NHTSA Campaign Number: 19V888000 (Electrical System). The failure mileage was approximately 19,000. | Crash: No Fire: No | 19,000 |
| Dec 2023 | UNKNOWN OR OTHER | Rear window leaking | Crash: No Fire: No | Unknown |
| Dec 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at 30 MPH, the service brakes were inoperable. The contact depressed the brake pedal to the floorboard and the vehicle did not stop or slow down. The contact stated that several warning lights were illuminated. The contact stated that due to the service brakes being inoperable, he tried to avoid a crash. While the contact was making a left turn, an oncoming vehicle crashed into the vehicle on the rear passenger side of the vehicle. The contact stated that the vehicle continued to roll while he continued to depress the brake pedal and the vehicle finally came to a stop. The axle was fractured and the frame underneath of the vehicle had shifted. The vehicle was undrivable. The contact and the other driver contacted the local police and the incident report was taken over the phone. No injuries were reported. The contact stated that the failure had occurred previously, and the dealer was made aware of the failure. The manufacturer was made aware of the failure and advised the contact that a tow truck would be picking the vehicle up. The failure mileage was approximately 82,000. | Crash: Yes Fire: No | 82,000 |