Complaint volume
280 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Subaru Crosstrek Complaints
280 consumer-submitted complaints on record for the 2019 Subaru Crosstrek, grouped by component category.
280 Total complaints
6 Crash reports
3 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 3 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 178 complaints, with an average reported failure mileage of 13,891 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Subaru Crosstrek?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Subaru Crosstrek
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Subaru Crosstrek complaints?
6 Crash
3 Fire
4 Injury
0 Fatality
9 Towed
2 Medical attention
What are the most common 2019 Subaru Crosstrek complaint categories?
VISIBILITY/WIPER 106
UNKNOWN OR OTHER 36
ELECTRICAL SYSTEM 26
VISIBILITY 10
STEERING 9
ENGINE 8
POWER TRAIN 8
FUEL/PROPULSION SYSTEM 7
ELECTRICAL SYSTEM,ENGINE 6
STRUCTURE 5
280 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2020 | VISIBILITY,VISIBILITY/WIPER | CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR | Crash: No Fire: No | 10,000 |
| Jun 2020 | VISIBILITY/WIPER | WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR | Crash: No Fire: No | 12,000 |
| Jun 2020 | POWER TRAIN | AT TIMES VEHICLE HAS STUTTERED ACCELERATION OR DELAYED ACCELERATION. THIS IS VERY NOTICEABLE AFTER CAR HAD BEEN RUNNING FOR MORE THAT AN HOUR AT FREEWAY SPEEDS. TWICE I HAVE TAKEN MY SUBARU IN TO HAVE IT LOOK AT ONCE ON 1/2020 AND AGAIN 5/2020. SUBARU HAS RECORDED AS ISSUE TWICE OVER 517 MILES. AT TECHLINE INVESTIGATION HAS BEEN OPENED UP. THEY THINK THIS IS A SOFTWARE ISSUE. THEY HAVE DEEMED THIS NORMAL OPERATION AND SAFE TO DRIVE. MY CAR HAS A PROBLEM AND ITS NOT BEING ADDRESSED BY SUBARU. THIS IS A NEW CAR WITH 14307 MILES ON IT. THIS ACCELERATION ISSUE HAPPENS ON THE FREEWAY AND AROUND TOWN AT 35 MPH. *TR | Crash: No Fire: No | 14,307 |
| May 2020 | UNKNOWN OR OTHER | WINDSHIELD CRACKED ON DRIVERS SIDE. SITTING AT A GAS STATION. PULLED IN CAR WAS FINE, FILLED TANK, GOT BACK IN, CRACK WAS THERE. | Crash: No Fire: No | 7,500 |
| May 2020 | ENGINE | MY SUBARU CROSSTREK PLUG IN HYBRID HAS REPEATEDLY (8 TIMES NOW) HAD THE CHECK ENGINE SAFETY LIGHT COME ON WHICH DISABLES SOME OF THE SAFETY FEATURES. SUBARU HAS REPLACED A NUMBER OF PARTS INCLUDING THE FUEL PRESSURE SENSOR, THE CHARCOAL CANNISTER ASSEMBLY, THE AIR CONDITIONING COMPUTER AND HARNESS. RECENTLY THEY REPLACED THE ECM CONTROL AND NOW THE CAR HAS AGAIN FAILED AND IS SITING IN MY GARAGE WAITING FOR SUBARU TO GET BACK TO ME. WHAT SHOULD I DO? | Crash: No Fire: No | 4,495 |
| Apr 2020 | VISIBILITY/WIPER | TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GERALD JONES SUBARU (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)760-4102) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,428. THE VIN WAS INVALID. | Crash: No Fire: No | 14,428 |
| Apr 2020 | ELECTRICAL SYSTEM | OUR 2019 SUBARU CROSSTREK (16.8K MILES) IS NOT BEING DRIVEN AS OFTEN AS IT USED TO BE BECAUSE WE ARE NOW WORKING FROM HOME. ON 4/4/2020 WE FOUND THE ORIGINAL BATTERY DRAINED DEAD AFTER ONLY 6 DAYS OF THE CAR BEING UNDRIVEN. TRIED AND FAILED TO START THE CAR - DASHBOARD LIGHTS LIT UP BUT THERE WERE RAPID CLICKING SOUNDS. TO GET IT TO THE DEALER, I STARTED THE PROCESS OF JUMP STARTING IT WITH MY BATTERY-PACK TYPE JUMP STARTER. I ATTACHED THE POSITIVE CABLE TO THE POSITIVE TERMINAL FIRST, AND THE JUMP STARTER'S INDICATOR LIGHT WAS FLASHING 'ALL GOOD ' CONTINUE'. I THEN ATTACHED THE NEGATIVE CABLE TO THE NEGATIVE TERMINAL AND THE INDICATOR LIGHT TURNED RED, WHICH MEANS 'THERE IS SOMETHING WRONG ' DO NOT PROCEED'. ON 4/6, I BROUGHT THE DEAD BATTERY TO THE DEALER USING MY OTHER CAR. THEY CHECKED THE BATTERY AND BECAUSE THE CAR IS STILL UNDER WARRANTY, I RECEIVED A NEW SUBARU-BRANDED BATTERY. I WENT HOME, INSTALLED IT, AND TURNED THE CAR ON TO MAKE SURE EVERYTHING WORKED. ON 4/10, WE STARTED UP THE CROSSTREK AND TOOK IT FOR A SEVERAL-MILE TRIP. 6 DAYS LATER, AFTER THE CAR NOT BEING DRIVEN, THE NEW BATTERY WAS DEAD - KEY FOB WOULD NOT OPEN THE CAR, NO DASHBOARD LIGHTS CAME ON WHEN WE TRIED TO START THE CAR. USING MY JUMP STARTER AGAIN, I RECEIVED THE SAME INDICATOR LIGHT WARNING. WE HAD THE CROSSTREK TOWED TO THE DEALER ON 4/16. TECHNICIANS COULD FIND NOTHING WRONG. THEY CHARGED THE BATTERY AND KEPT THE CAR UNTIL 4/20 WHEN THEY TRIED TO START IT UP ' IT STARTED. WE PICKED THE CAR UP AND DROVE IT HOME. TODAY IS 4/27. THE CAR HAS STARTED UP AFTER 6 DAYS OF NOT BEING DRIVEN ALTHOUGH LAST WED. AND SUN. I CHARGED THE BATTERY A BIT USING A TRICKLE CHARGER. I CURRENTLY DO NOT GET A WARNING LIGHT ON MY JUMP STARTER WHEN I DO A TEST. WE ARE NOW GOING TO DRIVE IT WHEN WE NEED TO WITHOUT USING THE BATTERY CHARGER AND SEE WHAT HAPPENS. | Crash: No Fire: No | 16,800 |
| Apr 2020 | VISIBILITY/WIPER | LONG CRACKING OF THE WINDSHIELD AFTER MINIMAL TRAUMA. THERE IS EXCESSIVE PITTING OF THE GLASS FOR THE AGE OF THE VEHICLE. SPECIFICALLY, A 6 INCH CRACK IN THE WINDSHIELD WAS INDUCED BY A PEBBLE WHILE CRUISING AT 60 MPH. I HAVE NEVER HAD A VEHICLE WITH SO MUCH WINDSHIELD DAMAGE PER MILE OF USE. THE CAR HAS 12,000 MILES ON IT, AND I'VE TAKEN 5 OTHER CARS WELL ABOVE 100,000 MILES EACH. | Crash: No Fire: No | 11,500 |
| Apr 2020 | VISIBILITY/WIPER | A VERY SMALL ROCK THAT WAS FLUNG FROM ANOTHER VEHICLE ABOUT 40-50 AHEAD OF ME, GOING 35 MILES PER HOUR ON A STRAIGHT AWAY IN TOWN, HIT MY WINDSHIELD RESULTING IN A SMALL STAR WHICH WITHIN ABOUT 10 MINUTES TURNED INTO A LARGE CRACK SPANNING FROM THE LOWER PASSENGER SIDE UPWARDS TOWARD THE MIDDLE OF THE WINDSHIELD. I'VE HAD 3 REPAIRS DONE ON THE WINDSHIELD DUE TO PEBBLES CHIPPING THE GLASS, AND NOW WILL HAVE TO PAY FOR AN EXPENSIVE REPLACEMENT DUE TO THE THIN GLASS AND THE EYESIGHT SAFETY CAMERAS. | Crash: No Fire: No | 15,450 |
| Apr 2020 | VISIBILITY/WIPER | I PURCHASED A BRAND NEW SUBARU CROSSTREX FROM THE DEALER ON MAY 28TH, AND IT ARRIVED WITH LESS THAN 200 MILES ON IT. ON JUNE 9TH, NEVER TRAVELLED ON A HIGHWAY AND ONLY DRIVEN ON VILLAGE STREETS SURROUNDING MY HOME, IT ENCOUNTERED A CHIP/SMALL CRACK. THIS WAS REPAIRED IMMEDIATELY. I AM NOTING THAT EACH BRAND NEW SUBARU VEHICLE PURCHASED HAS HAD A CHIP/CRACK WITHIN WEEKS TO MONTHS OF PURCHASE. PRIOR TO THESE TWO VEHICLES, I HAD PURCHASED A SUBARU SEDAN, BRAND NEW FROM THE FACTORY, AND IN THE 10 YEARS I OWNED IT, WITH 100K MILES, IT NEVER HAD ONE CHIP NOR CRACK ON THE WINDSHIELD BETWEEN THE YEARS 2006 TO 2016. | Crash: No Fire: No | 50 |
| Apr 2020 | UNKNOWN OR OTHER | CRACKED WINDSHIELD. *TR | Crash: No Fire: No | 8,000 |
| Apr 2020 | UNKNOWN OR OTHER | VEHICLE IS 8 MONTHS OLD. HAVE EXPERIENCED 2 CRACKED WINDSHIELDS WITHIN THE LAST 2 MONTHS. | Crash: No Fire: No | 18,000 |
| Mar 2020 | VISIBILITY/WIPER | THE WINDSHIELD DEVELOPED A CRACK FOR AN UNKNOWN REASON. THE VEHICLE WAS STATIONARY. | Crash: No Fire: No | 17,664 |
| Mar 2020 | POWER TRAIN | PULLED INTO A PARKING SPACE AND PLACED THE VEHICLE IN PARK,TURNED THE VEHICLE OFF, REMOVED THE KEY AND EXITED THE VEHICLE. WHEN RETURNING TO THE VEHICLE WITHIN 5 MINUTES, THE VEHICLE HAD ROLLED BACKWARDS 25 FEET AND HIT 2 PARKED CARS. I UNLOCKED THE VEHICLE, ENTERED IT AND STARTED THE CAR TO RETURN TO MY ORIGINAL PARKING SPACE SO I COULD CALL THE POLICE TO REPORT A FENDER BENDER. I WILL BE CALLING MY DEALERSHIP IN THE MORNING TO HAVE THE VEHICLE INSPECTED FOR SAFETY. IN THE MEANTIME I PARKED THE VEHICLE AND APPLIED THE EMERGENCY BRAKE AS AN ADDED PRECAUTION. | Crash: Yes Fire: No | 11,697 |
| Mar 2020 | UNKNOWN OR OTHER | THE WINDHSHILD OF THE SUBARU CROSSTEK 2019 CHIPPED WITH THE TINIEST OF THE STONES THAT FLUNG OVER FROM A DIFFERENT TRUCK OR VEHICLE PASSING BY ON THE HIGHWAY. WE WERE ALSO DRIVING IN EXIT LANE AND CONSIDERABLE SLOWER THAN PASSING TRAFFIC. THE STONES WAS TOO SMALL TO CAUSE A 12 INCH LINE ON THE DRIVER SIDE.. I THINK THERE IS A FARGILITY PROBLEM OR ASSEMBLY PROBLEM IN SUBARU CROSSTEK THAT MAKES SO MANY WINDSHILED BREAKS/CHIPS. | Crash: No Fire: No | 8,000 |
| Mar 2020 | VISIBILITY/WIPER | AFTER A FEW WEEKS AND ~400 MILES ON MY CAR, I WAS DRIVING ON THE HIGHWAY AND SOMETHING SMALL HIT MY WINDSHIELD. NOTHING SHOWED UNTIL A FEW HOURS LATER WHEN A CRACK ABOUT 2 FEET LONG SHOWED. AT THE TIME I THOUGHT IT WAS A LITTLE ODD THAT SOMETHING SO SMALL COULD HAVE CREATED SUCH A LARGE CRACK. THEN I READ AN ARTICLE ONLINE AND FOUND OUT A LOT OF OTHER PEOPLE HAD THE SAME ISSUE, SO I WANTED TO SHARE MY INFO IN CASE IT SUPPORTS A TREND. I ASKED SUBARU WHAT MY OPTIONS ARE AND THEY TOLD ME IT WOULD COST $2500 TO FIX WHICH I FOUND ABSURD. | Crash: No Fire: No | 400 |
| Mar 2020 | VISIBILITY/WIPER | DRIVING MY 2019 SUBARU, CROSSTREK IN THE #1 LANE WESTBOUND ON THE 118 FREEWAY UTILIZING MY EYESIGHT DRIVERS ASSIST AND CRUISE SET AT 65 MPH, INTO MY OFFICE ON WEDNESDAY, MARCH 11, 2020 @ 5:30 AM. IT WAS LIGHTLY RAINING AND MY WINDSHIELD WIPERS WERE ON. PRIOR TO PASSING THE TAMPA OFFRAMP, I THOUGHT I HEARD A "PING" ON MY WINDSHIELD. WHEN I ARRIVED AT MY OFFICE, I INSPECTED MY WINDSHIELD AND COULD NOT LOCATE ANY DAMAGE. THE RAIN CONTINUED ALL DAY AND WHEN I GOT INTO MY CAR @ 2:30 PM, I SAW THAT MY WINDSHIELD HAD CRACKED HORIZONTALLY ON THE DRIVERS SIDE ABOUT 7" LONG, 6 INCHES FROM THE BOTTOM WHERE THE WINDSHIELD IS MOUNTED. I CHECKED WITH SUBARU ABOUT THE GOLD EXTENDED WARRANTY I PURCHASED TO SEE IF IT COVERED THE REPLACEMENT AS WELL AS INQUIRE IF MY REGULAR WARRANTY WOULD COVER REPLACEMENT SINCE I HAVE NOT HAD THE CAR FOR EVEN 2 YEARS YET. I WAS TOLD THAT THE WINDSHIELD WAS NOT COVERED AND THAT I WOULD NEED TO PURCHASE A NEW SUBARU WINDSHIELD FOR ABOUT $950.00 PLUS THE RE-CALIBRATION CHARGES OF THE EYESIGHT CAMERAS ANOTHER $200.00. I FIND THIS UNACCEPTABLE THAT A WINDSHIELD WOULD CRACK THAT EASILY AND NOT BE SUPPORTED BY SUBARU SINCE THE CAR IS STILL RELATIVELY NEW. WHAT ARE MY RIGHTS REGARDING A WINDSHIELD THAT SHOULD BE PROTECTING ME AND NOT CRACK BY A TINY LITTLE ROCK DETERMINED VERY SMALL SINCE THE SOUND WAS JUST A "PING"? PLEASE ADVISE ME OF WHAT I SHOULD DO NEXT REGARDING THE REPLACEMENT OF THIS WINDSHIELD. THANKS IN ADVANCE. | Crash: No Fire: No | 23,329 |
| Mar 2020 | VISIBILITY/WIPER | PREMATURE CRACKING OF THE WINDSHIELD IN THE DRIVER'S FIELD OF VISION. THIS HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS (65-70MPH) ON I-80, WHEN THE TEMPERATURE WAS APPROXIMATELY 35F. OVER THE NEXT TWO MONTHS, THE CRACK LENGTHENED FROM ~2IN TO OVER 12IN. | Crash: No Fire: No | 20,000 |
| Mar 2020 | UNKNOWN OR OTHER | MY WINDSHIELD BEGIN CRACKING FROM THE LOWER LEFT CORNER ON THE DRIVER SIDE WITHOUT ANY CARS OR TRUCKS ANYWHERE AROUND ME TO KICK UP THE STONE. THERE IS NOW ABOUT A 10 INCH CRACK GOING IN A NORTH EASTERLY DIRECTION LOOKING FROM THE DRIVERS SIDE | Crash: No Fire: No | 14,000 |
| Mar 2020 | VISIBILITY/WIPER | DRIVING ON ROAD WHEN WINDSHIELD HIT BY SMALL ROCK (HARDLY MADE A NOISE WHEN HIT) AND WINDSHIELD CRACKED. PURCHASED CAR APRIL 2019 AND CRACK HAPPENED LATE JUNE, 2019. PREVIOUSLY HAD A FORRESTER AND AND SEVERAL ROCKS WHICH HIT WINDSHIELD VERY HARD WITH NO CRACKING. CONCLUDED WINDSHIELD WAS POOR QUALITY OR DEFECTIVE. | Crash: No Fire: No | 3,000 |
| Mar 2020 | VISIBILITY/WIPER | WINDSHIELD CHIPPED AND CRACKED 3 MONTHS INTO OWNERSHIP. CRACK ACROSS ENTIRE UPPER WINDSHIELD OVERNIGHT. | Crash: No Fire: No | 2,700 |
| Mar 2020 | VISIBILITY/WIPER | ENTERED MY VEHICLE IN THE MORNING AFTER IT HAD BEEN SITTING IN MY DRIVEWAY FOR A COUPLE DAYS TO FIND A CRACK IN THE DRIVER SIDE OF THE WINDSHIELD. VEHICLE HAD BEEN STATIONARY FOR SEVERAL DAYS IN A SUBURBAN NEIGHBORHOOD AND WAS FOUND IN THAT STATE. | Crash: No Fire: No | 13,000 |
| Mar 2020 | POWER TRAIN,ENGINE | WHILE SLOWING DOWN TO A STOP AN EXIT RAMP WITH A SIGNAL, THE ENGINE SUDDENLY SHUT OFF, AND THE VEHICLE BECAME IMMOBILE. ALL WARNING LIGHTS CAME ON THE INSTRUMENT PANEL, AND THERE WAS A MESSAGE INSTRUCTING TO MOVE THE GEAR TO 'PARK'. I HAD TO SHUT OFF THE ENGINE AND RESTART BEFORE THE CAR COULD MOVE. IT WAS A DANGEROUS SITUATION. | Crash: No Fire: No | 38,950 |
| Mar 2020 | UNKNOWN OR OTHER | MY WINDSHIELD DEVELOPED A SMALL CRACK IN IT WHILE SITTING IN THE GARAGE. ON FEB 7TH WHILE DRIVING INTO TOWN ON A VERY COLD DAY I HAD THE DEFROSTER ON AND WATCHED WITH WINDSHIELD CRACK A GOOD 12 INCHES RIGHT ABOUT THE HEAT VENTS | Crash: No Fire: No | Unknown |
| Mar 2020 | UNKNOWN OR OTHER | I WAS DRIVING AND SUDDENLY HEARD A LOUD THUMP. I LOOKED AROUND AND BEHIND ME AND DIDN'T SEE ANYTHING OR ANYONE AROUND THEN I HEARD A CRACKLING SOUND COMING FROM MY ROOF SO I SLIGHTLY OPENED MY SUNROOF VISOR TO SPOT BROKEN GLASS SO I CLOSED THE VISOR SLOWLY IN CASE ANY LOOSE GLASS WAS PRESENT. I PULLED OVER TO LOOK FROM THE TOP AND SAW THE ENTIRE SUNROOF WAS SHATTERED. THE GLASS LOOKED AS IF IT HAD 'EXPLODED.' | Crash: No Fire: No | 17,000 |