Complaint volume
260 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Mazda CX-5 Complaints
260 consumer-submitted complaints on record for the 2019 Mazda CX-5, grouped by component category.
260 Total complaints
7 Crash reports
2 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 2 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 42 complaints, with an average reported failure mileage of 25,480 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Mazda CX-5 complaints?
7 Crash
2 Fire
4 Injury
0 Fatality
7 Towed
3 Medical attention
What are the most common 2019 Mazda CX-5 complaint categories?
ENGINE 101
UNKNOWN OR OTHER 32
ELECTRICAL SYSTEM 27
POWER TRAIN 9
POWER TRAIN,ENGINE 9
VISIBILITY/WIPER 8
FUEL/PROPULSION SYSTEM 6
AIR BAGS 5
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 5
FUEL SYSTEM, GASOLINE 5
260 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2025 | ENGINE | Timing cover oil leak. This is the same issue reported in technical bulletin #01-006/23 issued on 04/26/2023. There is oil leaking and the engine is smoking. No engine warning lights or other messages appeared. My car is a 2019 mazda CX-5 and has 31,954 miles. This problem has been confirmed by both an independent mechanic and the dealer service center. On 08/22/2025, I took my vehicle to dealer service for the repair. I also submitted a ticket to Mazda care for review of the case. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components. | Crash: No Fire: Yes | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | While operating the vehicle it will randomly start changing infotainment system settings. The radio station settings change, navigation maps will pop up and unprompted phone calls will be initiated. Each action is followed by a “beep.” Very distracting and requires actions that take focus away from operating the vehicle. | Crash: No Fire: No | Unknown |
| Jul 2025 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | When accelerating, the transmission feels jerky/stutters. The check engine light and traction control light are illuminated and on the instrument cluster the messages: "Forward Smart City Brake Support Malfunction", "Smart Brake System Malfunction" and "Front Radar Sensor System Malfunction" appear. The vehicle acts like it doesn't know which gear it should be in, it'll buck pretty hard and then it refuses to accelerate...it feels like it's in a "limp mode". A previous driver of the vehicle complained and said that it actually stalled in traffic on the highway and was of course difficult to steer due to loss of power. I took it to a dealership and they came up with a laundry list of things to fix...most of which wouldn't have any bearing on this issue. I did have the serpentine belt replaced and the belt tensioner replaced due to wear on the belt and loose tension. On 7/16/25, I scanned the vehicle with a code reader, the codes P0301 and P0506 appeared. P0301 is a generic "Cylinder 1 Misfire Detected" message and P0506 is a generic "IAC system RPM Lower Than Expected. The vehicle was taken to a shop where the spark plugs and the cylinder 1 coil was replaces and the IAC cleaned. On 7/24/25 the same vehicle behaviors were observed and the same warning lights and messages were activated. I scanned the vehicle and got "p0300 Random/Multiple Cylinder Misfire Detected and P0304 Cylinder 4 Misfire detected. There was a recall on this particular vehicle make, model and year and my vehicle was out of the VIN# range. I firmly believe that the recall needs to be expanded to include a larger number of vehicles...you can google about this vehicle and see many others with similar issues. Usually, the cure is a PCM reflashing/software update that seems to take care of the issue. Please expand the recall before someone dies in an accident because of this problem. | Crash: No Fire: No | Unknown |
| Jul 2025 | VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM | For the 3rd or 4th time since I have own this car I experienced a loss of acceleration when attempting to make quick acceleration while attempting to merge with traffic. Acceleration is fine around town where quick acceleration is not appropriate. But the first attempt to merge with flowing traffic the car will slowly accelerates to about 30 mph and no more regardless as to position of accelerator pedal. On all occasion this bad behavior has this first drive of the day - going to work in the a.m. There is often a warning message indicating the safety radar is not working due to limited visibility which is a very common warning in the a.m. | Crash: No Fire: No | Unknown |
| Jul 2025 | UNKNOWN OR OTHER | There is a current lawsuit/settlement stating that there are known issues with the Mazda Connect Infotainment system having technical glitches. I own a 2019 Mazda CX5 and have been having issues with the Mazda Connect pressing random buttons, drastically increasing the volume, the carplay disconnecting while I'm following GPS directions, among other technical issues while I am driving. These are extremely dangerous issues while operating a vehicle and many Mazda owners are experiencing the same issues. With the limited extended warranty, I brought my vehicle into a Mazda service center to get the issue resolved. Although there are issues with the Mazda Connect Infotainment system, they claimed that the issue is not covered under the warranty and I need to purchase a new screen repair kit which would cost $608+tax. I believe they are trying to get out of repairing the issue and the repair kit they are recommending should be covered as well. A recall should be made to cover these issues. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | I am the owner of a 2019 Mazda CX-5 (non-turbo) which experienced a cylinder head leak requiring full replacement. The repair was done by Riley Mazda of Stamford on July 28, 2023, at a personal cost of $4,074.34. Mazda has acknowledged this defect in turbocharged CX-5 models from the same year and issued a reimbursement program. However, Mazda has declined reimbursement for non-turbo models, even though the failure is the same, and the repair used identical part numbers and labor hours as listed in Mazda’s own TSB for the turbo reimbursement. This indicates a broader issue affecting both engine variants. Mazda’s refusal to extend reimbursement to non-turbo owners is unfair and leaves affected customers with no support for a known manufacturing flaw. I urge NHTSA to investigate this recurring engine defect in non-turbo 2019–2020 Mazda CX-5 models and encourage Mazda to offer equal reimbursement. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | My infotainment system regularly ghost jumps between screens and adjusts the volume of music (both on CarPlay and regular radio) by itself. The car turns off CarPlay regularly, including the navigation, which is dangerous when you are not sure where you are going. The sound is the worst part of it, as it will change the volume to unhealthy levels without warning. Even turning it off does not stop the jumping, as it turns itself back on. While Mazada did provide an extended warranty for this exact problem, they will not cover the display which they allege is the problem in my car and told me it is a $600 replacement fee that I am fully responsible for, even though their screen does not work. This issue is all over the internet with Mazda refusing to fix it but it's an issue that can cause serious safety issues (with navigation failing and especially with unexpected volume changes). There is no rhyme or reason to when it happens and when it doesn't. It will be fine for a few days and then not work at all for a day. This has been ongoing for about a year. My car has about 55,000 miles on it. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | While driving on a 75 degree and sunny day my Sunroof exploded. There were no cars around that could have thrown debris up. Luckily I had the shade cover closed or I would have been showered with broken glass. | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE | My vehicle has 64k miles and has had regular maintenance - oil changes, etc. it has recently developed an oil leak. I took it to the dealer today & they said the cylinder head and gasket needs to be replaced. My car has not overheating or even run warm. I understand there are 2019 CX-5S that have had a casting issue with cylinder heads. I feel sure that’s what the issue is here yet they want almost $6k to repair my vehicle! | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | I’m reaching out regarding a persistent issue with my Mazda 2019 cx5 infotainment system. The screen is experiencing frequent “ghost touch” or phantom button presses, where functions are activated without any input. This makes the screen erratic and often unusable, creating a distraction and raising safety concerns while driving. I’ve already restarted the system and attempted basic troubleshooting, but the issue continues. I’ve learned that this is a known issue in various Mazda models, and I believe this should be covered for repair, especially since it impacts both functionality and driver focus. I’ve already contacted Mazda customer service and my local dealership; however, they advised that the repair would need to be paid out of pocket. Given the nature of the issue and the potential safety concerns it presents, I strongly believe this is something that should be covered by Mazda. Please let me know how I can escalate this issue for formal documentation and create a new recall. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE | The contact owns a 2019 Mazda CX-5. The contact stated that while operating the vehicle, the message that the engine oil level was low was displayed. The contact stated that oil was added to the engine; however, the next day the message reoccurred. The contact stated that later while the vehicle was parked, the contact discovered an oil leak underneath the vehicle. The vehicle was driven to the local mechanic who confirmed oil leaking from the engine, but the cause of the oil leak was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not contacted about the failure. The failure mileage was 96,600. | Crash: No Fire: No | 96,600 |
| May 2025 | POWER TRAIN | One of the cylinder heads on the back portion of the motor cracked, leaking oil down into the engine compartment. I didn't realize this was an issue until I got a warning about low oil. I went and got an oil change and within 2 days I had the low oil warning again. I had no other warnings that this was going on. This creates a potentially dangerous situation with people leaking oil onto roads and highways unknowingly. It was inspected by Mazda and confirmed to be the issue. There is currently a TSB from Mazda about it. But my car wasn't included in it. TSB 01-002/23 | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN,ENGINE | Just got diagnosed with cracked cylinder head. After looking on social media, it appears this is a thing for the model years 2018 and 2019. Bad casting? Anyway I believe this should be a voluntary recall to correct such a flawed engine. I bought this new from a Mazda dealership and kept it up to date with service only through the dealer. The 60 month/60,000 mile drive train warranty ran out last July. However I only have 50,000 miles on the car...babied. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | At 30,000 miles car began leaking oil severely and was told that the engine block was cracked and needed to be replaced. There are numerous complaints of this same issue online happening just after the warranty has expired. The cost of repair is $6000. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | Unknown. Ticking noise on engine. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | The engine cylinder head cracked before the vehicle hit 50,000 miles. This caused oil to leak and burn in the engine compartment, leading to a burning smell coming into the cabin. Once enough oil had been lost, I got a low oil pressure light. I immediately pulled over and noticed white smoke was coming out from under my hood, and the smell of burning oil was quite strong. The problem has been confirmed by my mazda dealer. The vehicle has not been inspected by manufacturer, police, insurance. Just the dealer. The vehicle is currently at the dealer, and the cylinder head would need to be removed for inspection if requested. The smell of burning oil was the only early symptom, though I did not recognize it at the time. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | The contact owns a 2019 Mazda CX-5. The contact stated that while driving up on incline at 45 MPH, the engine shut off with the check engine warning light flashing on the instrument panel. Despite the failure, the contact was able to pull the vehicle off to the shoulder of the road. Due to the failure, the vehicle was towed to the residence. The following day the vehicle was towed to an independent mechanic; however, the mechanic was unable to duplicate the failure. The mechanic replaced the spark plugs and the ignition coil. The mechanic referred the contact to the dealer for additional assistance. The contact drove the vehicle to the dealer with an abnormal rumbling sound coming from the vehicle. While at the dealer, the dealer was unable to determine the cause of the failure. The contact was provided an estimate for repairs unrelated to the failure. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was a 129,000. | Crash: No Fire: No Towed | 129,000 |
| Apr 2025 | UNKNOWN OR OTHER | The Mazda Connect screen has ghost touch issues. The screen randomly presses buttons while the vehicle is in motion. The most dangerous component is when it changes the lighting to nighttime during the day causing me to be unable to see my screen during the daytime. It also repeatedly skips music, changes the screen while the gps is on, and constantly presses random buttons and disturbs me while I'm driving the vehicle. This is a known issue amongst many Mazda models that they have yet to fix and it is highly distracting. | Crash: No Fire: No | Unknown |
| Apr 2025 | ENGINE | Valve cover develops crack causing significant loss of oil resulting in seizing of engine with the potential of serious accident and potential loss of life. | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM | This is a complete electrical system failure. My screen continues scroll All Systems fails. At least it is not draining the battery again. I have had to replace the battery 2 times in the last 6 months. Maybe CarMax sold me a "lemon". . I received a recall notice, however when I spoke with the service department at the Bob Mazda dealership in Carlsbad and they told me that the recall on my vehicle is closed. I can come in for repairs, but at my own expense. I have only owned this vehicle for 6 months in which 2 months I was in the hospital recovering from a major surgery. When I get in my car and start it, if it starts the "blue" light is on every time, which is apparently Thermostat. After about 20 minutes or so the light turns off, sometimes 30 minutes. The next part is the scrolling malfunctions. It lists about everything on the car. I am [XXX] and live in Baja. I live in a very safe, gated with a security guard neighborhood, however I am scared of going any due to my car issues and being stranded. I also really need to cross the border to see my doctor but I am afraid. When you have to replace 2 batteries in 6 months and I have only driven under 5,000 since I purchased the car. Mazda needs to make me whole. My car also only has 24,000 and when I bought it had20,000 miles. There is something seriously wrong, actually multiple things are wrong with my 2019 Mazda. A person should never be afraid to get in the vehicle due to safety issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM | While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous. | Crash: No Fire: No | Unknown |
| Mar 2025 | ENGINE | I had my vehicle looked at and found a cracked cylinder head on #3 and did some research of people having the same issues. I was driving when the vehicle started smoking it turns out the oil coming out of cylinder #3 flows down the driver and passenger side behind the exhaust manifold which can lead to a fire. My car only has a little over 80,000 miles and this should not happen around that low of a mile vehicle. I believe this is an issue that needs attention. | Crash: No Fire: No | Unknown |
| Mar 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2019 Mazda CX-5. The contact stated that while the vehicle was parked, the contact discovered an abnormal odor coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that there was a cracked cylinder head and that the cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000. | Crash: No Fire: No | 26,000 |
| Mar 2025 | ENGINE | Cracked cylinder head. Major oil leak. Oil light came on but then turned off. No other warning light. No engine light came on. The vehicle was taken to the dealer for diagnosis. | Crash: No Fire: No | Unknown |