Complaint volume
352 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Jeep Grand Cherokee Complaints
352 consumer-submitted complaints on record for the 2019 Jeep Grand Cherokee, grouped by component category.
352 Total complaints
17 Crash reports
3 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, hydraulic, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 134 complaints, with an average reported failure mileage of 41,383 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, hydraulic, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Jeep Grand Cherokee complaints?
17 Crash
3 Fire
5 Injury
0 Fatality
24 Towed
7 Medical attention
What are the most common 2019 Jeep Grand Cherokee complaint categories?
SERVICE BRAKES, HYDRAULIC 45
UNKNOWN OR OTHER 40
ELECTRICAL SYSTEM 24
POWER TRAIN 21
ENGINE 20
SERVICE BRAKES 20
AIR BAGS 10
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
SEAT BELTS 8
STEERING 8
352 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Wheel speed sensor. Circuit current out of range | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER,SERVICE BRAKES | As a result of recall 94b and FCA US LLC’s failure to act/provide remedy for over 1 year. I am reporting an ongoing safety issue with my vehicle involving the Electronic Stability Control (ESC) system. Since January 2025, the vehicle has intermittently spun out, particularly in cold or wet conditions, creating a serious safety hazard. FCA acknowledged the defect but repeatedly stated no remedy was available. I attempted to bring the vehicle to dealerships, provided diagnostic scans and photos, sent multiple letters (including certified mail), and followed all escalation procedures. Despite this, FCA has denied a buyback, provided no safe alternative or loaner vehicle, and failed to respond to communications. Representatives have been inconsistent, unprofessional, and dismissive — including laughing during calls while I reported the defect and impending winter hazards. The defect remains unresolved, the vehicle is unsafe to operate, and FCA’s repeated denials and lack of communication prevent any path to a safe resolution. I am filing this complaint to document FCA’s mishandling and to request that NHTSA require them to take appropriate action. The full detailed summary and supporting documentation are attached. | Crash: No Fire: No | Unknown |
| Nov 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the contact heard an abnormally loud knocking sound coming from the engine compartment. The START/STOP warning light was illuminated. The contact stated that while attempting to accelerate, the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket had failed, causing coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000. | Crash: No Fire: No | 130,000 |
| Nov 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES | In November 2024, I went to get into my 2019 Jeep Cherokee (17,000 miles). At that time, numerous lights started flashing on the vehicle dash (start-stop, stability control and check engine). I took the vehical to the nearest Jeep dealership, Valor Ford in Junction City. They indicated this was a known issue but unresolved by Jeep (received recall notice two weeks later). I was leaving for vacation and would be back in two weeks, rather than leave the car sit at the dealership I offered to take it home and bring it back when I returned. I was told by the technician that was not advisable because my brakes could go out. I of course decided to leave at the dealership. Upon return, they indicated my jeep could be picked up. My husband spoke with the technician because we had received the recall notice by then and asked how they fixed the problem when Jeep had said there was no solution yet. He, the technician, indicated they had ordered the part which is the same part that went out previously so it wasn't really fixed. We have been waiting over a year, I will only drive locally because I am afraid of the ramifications of this part. Not only is it not fixed but they charged us $1,200 to not fix our car and refused reimbursement. This was our vehicle to travel in our retirement years and for the last year it has been an anchor. | Crash: No Fire: No | Unknown |
| Nov 2025 | SERVICE BRAKES | The HCU/ABS module falsely reads pressure in the primary circuit. The brake lights illuminate when brakes are not depressed, leading to risk of crashes. The car may be shifted in and out of park without depressing the brake, risking rollaway. The ABS is non-functional, a critical safety item standard on most vehicles that prevents crashes. The recall was issued NOV 7th 2024, over a year ago. The dealership states there are no parts available to fix the issue and the recall is listed as incomplete [Part 573 Safety Recall Report 24V-838]. This is extremely dangerous and unsatisfactory that the manufacturer will not remedy the issue. The warning lamps illuminated indicating this issue are "SERVICE ELECTRONIC STABILITY CONTROL" and the brake lights remain illuminated even when the brakes aren't depressed, including after the vehicle has been turned off. These warning indications first appeared on my vehicle within the last 2 months. The brake light issue started December 2024. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | My ESC, ABS, and check engine lights have been on for months due to this recall that has no fix. | Crash: No Fire: No | Unknown |
| Nov 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Nov 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the electronic stability control, brake lights, and ABS warning light were illuminated. The vehicle was not repaired. The failure mileage was 22,000. | Crash: No Fire: No | 22,000 |
| Nov 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 169,000. | Crash: No Fire: No | 169,000 |
| Nov 2025 | SERVICE BRAKES | Electronic stability control light was on as well as check engine. Was advised by service dept at dealership as well as manufacture to the remedy was to replace the abs module until there was a proper solution to the recall and I would have to pay and submit reimbursement ti manufacturer. Had abs module replaced and am now being told I cannot be reimbursed until there is a solution for the recall. Vehicle was not safe to operate with no abs or electronic stability control. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER,SERVICE BRAKES | FCA US has failed to make parts available to remedy NHTSA recall 24V-838 in over 12 months. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER,SERVICE BRAKES | serious safety defect that has remains unremedied since recall Z48 (FCA 22V‑426) issued in 2022. This defect, addressed again in recall 94B (FCA 24V‑838), continues to disable the electronic stability control, making the vehicle unsafe to operate. FCA has had considerable time for the opportunity to fix since the first recall, and defective conditions were not repaired and still exist. FCA has been very dismissive with the several complaints I’ve field. I’ve been promised call backs every step of the way, even specific time frames and still have had to chase them down when I am not responded to. FCA issued “do not sell” orders on November 14, 2024, preventing me from trading or selling the vehicle without significant financial loss. I cannot accept any further proposed fixes, since no effective repair exists, and the vehicle remains dangerous. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (ABS, ESC, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [XXX] , [XXX] Email: [XXX] [XXX] my contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ABS, ESC, stability control, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the ABS had failed. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. | Crash: No Fire: No | 42,000 |
| Nov 2025 | SUSPENSION | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at 45 MPH, the contact heard the lower control arm detach from the suspension. The contact lost control of the vehicle and crashed into the curb, where the vehicle came to a stop. The contact stated that no air bags deployed in his vehicle. No injury was sustained, and medical attention was not required. There was no Police report filed. The contact stated that the vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 121,000. | Crash: Yes Fire: No Towed | 121,000 |
| Nov 2025 | SUSPENSION,SERVICE BRAKES | I am filing this complaint against Chrysler (Stellantis N.V.) concerning an unresolved Factory Recall #94B affecting my 2019 Jeep Grand Cherokee. This recall has been active since September 2024, and as of October 31, 2025, no manufacturer-provided repair or remedy is available. As a result, my vehicle has now failed the Pennsylvania State Inspection due to a malfunctioning ABS—a defect directly covered by the factory recall. After the inspection failure, I took the vehicle to an authorized Chrysler/Dodge/Jeep/Ram dealership in Pennsylvania, where I was informed that the necessary parts and repair instructions are still unavailable from the manufacturer, and therefore, the recall repair cannot be completed. I have made two prior attempts to resolve this directly with Chrysler’s Customer Care department: Case #91837321 – Initial recall complaint Case #91655604 – Follow-up complaint regarding delay in remedy availability Despite these efforts, there has been no progress and no communication from Chrysler outlining when or how the repair will be available. This has left me without a drivable vehicle that cannot legally pass state inspection. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | The car gets started, message pops up saying to safely put the vehicle into park it will shut off soon. It then starts shaking, will not allow you to shift gears, revs up still shaking, it then shuts off and all of the dash panels messages are popping up, ABS, a message to service the air suspension, engine light, car not in park (can't shift it) (we have put tire chucks to hopefully keep it from moving), etc are flashing as well as the interior lights, exterior lights flashing. The only way to get all of the lights to stop flashing is to unhook the brand new auxiliary battery. Mechanic has scanned for codes, more than 60 appear. Once we are able to reattach the battery, we were able to start it, put it into gear before all of the messages and lights started going off again. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES | Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE | The vehicle lost powertrain upon accelaration. Merging onto a freeway and accelerating my vehicle was as if it was in Neutral. Same with starting out at a stop sign, coming to a turn lane and accerlerating to cross traffic, NO POWERTRAIN... just neutral. This issue was also reported by my mechanic when I brought it in as he test drove it. He contacted the local dealership and they inspected as well. Both came to the same conclusion as to what the issue was. The dealership mentioned having repaired over 30 vehicles with the same issue outside of warranty. This issue is very intermittent, which makes it even more dangerous and harder to diagnose until it starts to happen more often as my vehicle put on more miles. No warning lights or messages of failure. I was almost hit broadside at an intersection and nearly rearended on the interstate at 65 mph. My life was seriously in jeopardy as I panic stricken to get power entering the interstate with my vehicle basically in neutral. I had to pull over and shift to park and then to Drive again. According the local dealership and many forums, Jeep is aware of this issue and has had NO RECALL since the majority are out of warranty by the time they are diagnosed. I am beyond frustrated at the sheer danger this has. I am lucky I didn't get hit, someone else may not be. This should have been a recall before the warranty expired. I am now out thousands of dollars on repair and looking for resolution. | Crash: No Fire: No | Unknown |
| Oct 2025 | SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING | The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The contact stated that while the vehicle was turned off, the brake lights remained illuminated. Additionally, the contact stated that when the vehicle was started, the ABS and ESC warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed, and the contact was informed that the VIN was under recall and go to the dealer for assistance. The vehicle was then taken to another independent mechanic who was unable to duplicate the failure. The vehicle was then taken to a dealer where it was determined that parts were not available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. | Crash: No Fire: No | 40,000 |
| Oct 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to come to a complete stop as intended while the brake pedal was depressed. The vehicle was taken to a local dealer, where it was diagnosed with a recall-related failure; however, parts were not yet available to repair the vehicle. The vehicle was not repaired. The check brake fluid, brake, and ESC warning lights were illuminated. The vehicle was taken to a local independent mechanic, where the failure was diagnosed and deemed recall-related. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. | Crash: No Fire: No | 100,000 |
| Oct 2025 | SERVICE BRAKES, HYDRAULIC,ENGINE | The contact owns a 2019 Jeep Grand Cherokee. The contact received information on NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The contact stated that while driving at 20 MPH, the check engine and brake warning lights illuminated. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer for assistance. The contact called the local dealer and scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000. | Crash: No Fire: No | 70,000 |
| Oct 2025 | POWER TRAIN | Rattling noise when accelerating after a gear change. Dealership replaced transmission and it’s still there. Found a video online of the exact same issue and it turned out to be the PTU (power transfer unit) that needs to be replaced. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM | Uconnect 4C w/NAV with 8.4–Inch Display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the Uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a safety issue. | Crash: No Fire: No | Unknown |
| Oct 2025 | POWER TRAIN,AIR BAGS,SERVICE BRAKES | For nearly a year, I have been unable to drive my vehicle due to a serious safety recall involving the HCU/ABS module. Despite the known risks — including false brake light illumination, disabled ABS and Electronic Stability Control (ESC), and the ability to start and shift out of park without pressing the brake pedal — the manufacturer has failed to provide a remedy or even a timeline for repair. This delay is not only unacceptable, it is dangerous. I am a veteran who needs to drive to appointments frequently and have been having a lack of proper care because of this as well. The safety risks outlined in the recall are not hypothetical. They represent real, daily threats to myself, my family, and others on the road. A vehicle that can move without brake input poses a hazard even when parked. A disabled ABS and ESC system compromises control in emergency situations. And brake lights that activate erroneously can mislead other drivers, increasing the likelihood of a collision. These are not minor inconveniences — they are critical failures that could result in injury or death. What makes this situation even more urgent is that I am expecting a child. I cannot afford to gamble with safety, especially when the risks persist even while the vehicle is stationary. The fact that I’ve been unable to use my car for almost a year has disrupted my life and left me without reliable transportation during a time when I need it most. The manufacturer’s lack of action — no repair, no interim solution/refund, no meaningful communication — reflects a failure to prioritize customer safety and well-being. This recall has not been handled in a timely or responsible manner. I am calling on NHTSA to take immediate steps to resolve this issue, provide a safe and functional vehicle or refund to ensure that no other families are left vulnerable due to inaction. | Crash: No Fire: No | Unknown |