Complaint volume
356 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Jeep Grand Cherokee Complaints
356 consumer-submitted complaints on record for the 2019 Jeep Grand Cherokee, grouped by component category.
356 Total complaints
17 Crash reports
3 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, hydraulic, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 136 complaints, with an average reported failure mileage of 41,866 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, hydraulic, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Jeep Grand Cherokee complaints?
17 Crash
3 Fire
5 Injury
0 Fatality
24 Towed
7 Medical attention
What are the most common 2019 Jeep Grand Cherokee complaint categories?
SERVICE BRAKES, HYDRAULIC 45
UNKNOWN OR OTHER 40
ELECTRICAL SYSTEM 24
ENGINE 21
POWER TRAIN 21
SERVICE BRAKES 20
AIR BAGS 10
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
SEAT BELTS 8
STEERING 8
356 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2019 | SERVICE BRAKES | WE LEASED A NEW 2019 JEEP GRAND CHEROKEE LTD ON FEBRUARY 1, 2019. AROUND THE BEGINNING OF APRIL WE NOTICED THAT THE BRAKE PEDAL HAD TO BE DEPRESSED FURTHER THAN WHEN IT WAS NEW TO STOP THE VEHICLE. EACH WEEK IT WAS GETTING WORSE TO THE POINT WHERE NOW IT GOES ALL THE WAY TO THE FLOOR AND DOES NOT STOP WITH CONFIDENCE. WE HAVE STOPPED DRIVING IT BEFORE IT FAILS COMPLETELY. WAITING FOR SERVICE APPOINTMENT WITH THE DEALER. | Crash: No Fire: No | 600 |
| Apr 2019 | POWER TRAIN | REFER TO COMPLAINT #1184392 2019 JEEP GRAND CHEROKEE.(1) AFTER TCM REPLACED AT 1300 MILES 3/1/2019. (2) INTERNAL VALVE BODY KIT INSTALLED IN TRANSMISSION 1456 MILES 3/12/19 TO 3/22/19 PARTS HAD TO ORDER. (3) TRANSMISSION ORDERED 4/3/19 @ 1589 MILES.IN SERVICE DATE 10/11/2018. TOOK DELIVERY 10/13/2018. AFTER ALL THIS TROUBLE I WAS DRIVING NORMAL CITY ROAD APRIL 2,2019 VEHICLE WOULD BANG THUMP LIKE BACKLASH AFTER COMPLETE STOP IN TRANSMISSION FELT IN ENTIRE VEHICLE. THE VEHICLE FELT LIKE NO GAS RESPONSE TO MOVE IN GEAR THEN. I CAME TO STOP AT LIGHT TO TURN LEFT CAR IN DRIVE RUNNING.VEHICLE WOULD NOT MOVE AT ALL. STUCK DEAD IN ROAD. AFTER TRYING EVERYTHING TO MOVE VEHICLE I GOT OFF 3 LANE ROAD TO DRIVEWAY OF SENIOR RESIDENCE HOME.VEHICLE RUNNING TO STAY WARM IT DID IT AGAIN WOULD MOVE IN ANY GEAR. FLATBED CAME TO TAKE TO DEALER SINCE THEY JUST DID VALVE KIT IN TRANSMISSION 13 DAYS PREVIOUS AND 156 MILES APPROXIMATELY.) AFTER ALL THESE EXPERIENCES I'VE HAD IN LITTLE TIME AND MILEAGE OCCURED THIS NEW 2019 JEEP GRAND CHEROKEE IS UNSAFE WITH ALL THESE TRANSMISSION TROUBLES. TRANSMISSION NEVER KNEW WHEN TO SHIFT NORMAL SINCE 1000 MILES. EROTIC SHIFT WITH NOICE AND THUMP AFTER STOPPING , FEELS LIKE NO GAS TO MOVE VEHICLE IN GEAR DRIVING. TOOK A TURN AND FELT LIKE OUT OF GEAR NO RESPONSE IN GAS FUEL PEDAL, TIMES OF ACCELERATION IT WOULD LAG THEN EXTREME TAKE OFF AND JOLT YOU FORWARD. SHALL BE ALSO REGISTERING COMPLAINT WITH FCA AND ISSUE OF NEW CAR LEMON LAW. | Crash: No Fire: No | 1,589 |
| Mar 2019 | VEHICLE SPEED CONTROL | THE GAS PEDAL BECAME STUCK WHEN I WAS DRIVING AROUND LOCAL STREETS. I WAS STOPPING MY TRUCK BECAUSE I WAS COMING UP TO AN INTERSECTION. WHEN I LIFTED MY FOOT FROM THE GAS PEDAL IT DID NOT COME UP. ALMOST AS IF THE CRUISE CONTROL WAS ENGAGED. IT WAS SCARY AND I WENT A LITTLE TOO FAR INTO THE INTERSECTION WITH MY FOOT ON THE BRAKE. | Crash: No Fire: No | 425 |
| Mar 2019 | ELECTRICAL SYSTEM | CONTINUALLY GETTING LOW VOLTAGE ISSUES DESPITE HAVING IT "FIXED" AT THE DEALER. PARKING BRAKE WON'T TURN OFF. | Crash: No Fire: No | 8,500 |
| Mar 2019 | UNKNOWN OR OTHER | DUE TO ISSUES WITH RADIO'S CORE SOFTWARE, THE DISPLAY OF THE CAR WHICH CONTROL ALL VITAL FUNCTIONS OF THE CAR INCLUDING TEMPERATURE CONTROL GOES INACCESSIBLE WHILE CAR IS IN MOTION. IT IS ACCESSIBLE ONLY WHEN CAR COMES TO A COMPLETE STOP AND SOFTWARE IS ALLOWED TO REBOOT WHICH TAKES MORE THAN 20 MINUTES. THIS IS SO AGAINST THE SAFETY BECAUSE THE MAIN CORE CONTROLLING UNIT OF THE CAR IS OF NO USE DUE TO THIS PROBLEM. THERE IS NO DEFINITE SOLUTION AND ANSWER BY THE DEALERSHIP, SERVICE BRANCH, UNCONNECT CUSTOMER CARE AND STAR TICKET SYSTEM. THE CAR GOT INTO THIS ISSUE WITHIN 24 HOURS OF LEASING IT AND IS A BRAND NEW 2019 MODEL. | Crash: No Fire: No | Unknown |
| Mar 2019 | POWER TRAIN | ON STARTUP WHEN COLD. TRANSMISSION IS WEIRD HARD SHIFTS. SEEMS TO NOT KNOW WHAT GEAR TO BE IN. SUDDEN STOP IN TRANSMISSION BETWEEN 1ST. AND 2ND. GEAR.VEHICLE AT 1300 MILES TOOK TO DEALER THEY TEST DROVE ONE MILE (1) ADVISED ME OF TSB REPORT FROM JEEP IN MOTION WITH TRANSMISSION. ADJUSTMENT TO CONTROL SHIFT IS EVEN WORSE THAN BEFORE. JERKY AND ALMOST DEAD DROP IN TRANSMISSION ON BRAND NEW VEHICLE IS HARD TO BELIEVE. LIKE TO SEE TSB REPORT. 20 PLUS YEARS AUTO MECHANIC MYSELF.DEALER DID EXPERIENCE THE TROUBLE I HAVE WITH VEHICLE. IN A ONE MILE ROAD TEST. DEALERSHIP DID NOT CLOSE OUT WORK ORDER. WILL MAIL ME COPY OF WORK ORDER. STILL WAITING SINCE FEBUARY 28.2019 SERVICE. | Crash: No Fire: No | 1,300 |