Complaint volume
352 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Jeep Grand Cherokee Complaints
352 consumer-submitted complaints on record for the 2019 Jeep Grand Cherokee, grouped by component category.
352 Total complaints
17 Crash reports
3 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, hydraulic, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 134 complaints, with an average reported failure mileage of 41,383 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, hydraulic, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Jeep Grand Cherokee complaints?
17 Crash
3 Fire
5 Injury
0 Fatality
24 Towed
7 Medical attention
What are the most common 2019 Jeep Grand Cherokee complaint categories?
SERVICE BRAKES, HYDRAULIC 45
UNKNOWN OR OTHER 40
ELECTRICAL SYSTEM 24
POWER TRAIN 21
ENGINE 20
SERVICE BRAKES 20
AIR BAGS 10
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
SEAT BELTS 8
STEERING 8
352 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2020 | UNKNOWN OR OTHER | SO FOR A COUPLE OF MONTHS WHEN THE VEHICLE IS IN DRIVE, IT WILL 'SPIT' WHEN IT'S IN GEAR. LIKE I'LL PUSH ON THE GAS AND IT WILL GO BUT SOMETIMES IT WILL STALL AND THEN GO AGAIN. IT STOPPED DOING THAT FOR A COUPLE OF WEEKS BUT TODAY I WAS REVERSING OUT OF MY DRIVEWAY AND IT SAID 'SHIFT TO P BEFORE PUTTING IN GEAR' (KEEP IN MIND THE CAR WAS IN REVERSE). AND THE CAR WAS 'SPITTING' AS I WAS IN REVERSE. I CHECKED TO MAKE SURE IT WAS COMPLETELY IN THE REVERSE GEAR AND IT WAS. SO I PUT IT IN PARK AND THEN REVERSE AND IT WAS FINE AFTER THAT. BUT I SAW THIS POST ON FACEBOOK NOT LONG AGO, A WOMEN HAD I BELIEVE A 2017 JEEP CHEROKEE, SHE WAS DRIVING ON THE HIGHWAY AND HER CAR POPPED UP A NOTIFICATION 'SHIFT TO P'. RIGHT AFTER THAT HER CAR AUTOMATICALLY STOPPED AND SHE WRECKED. MY CAR SAID THE SAME THING TO ME THIS MORNING WHILE I WAS IN REVERSE. THERE IS NO RECALL ON MY VEHICLE AS OF NOW, AND I AM SCARED FOR MINE AND MY FAMILIES SAFETY. PLEASE INVESTIGATE THIS. | Crash: No Fire: No | 33,000 |
| Sep 2020 | ENGINE | VEHICLE TRANSMISSION IS VERY SPOTTY .. IT JERKS AND HARD TO GET FROM ONE GEAR TO THE NEXT. THERE'S A MAJOR ISSUE WITH THE TRANSMISSION. THIS OCCURS EVERYDAY | Crash: No Fire: No | 10,000 |
| Sep 2020 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE | I WAS DRIVING ON THE INTERSTATE WHEN ALL SERVICE LIGHT CAME ON AND STEERING WHEEL LOCKED UP AND THE CAR BEGAN TO POWER DOWN. I ALMOST CRASHED INTO A 18 WHEELER BECAUSE THE STEERING WHEEL WOULD NOT TURN PROPERLY. I WAS ABLE TO PULL OVER AND THE CAR WOULD NOT MOVE, SWITCH GEARS, STOP OR START. MY VEHICLE WAS SERVICED BY JEEP TWICE IN THE PAST TWO WEEKS. | Crash: No Fire: No | 36,061 |
| Sep 2020 | POWER TRAIN | SERVICE SHIFTER WILL RANDOMLY COME ON RIGHT AFTER VEHICLE IS STARTED OR STARTS BEEPING WHEN DRIVING BUT THEN CLEARS ITSELF AND I CHECK ON DASH FOR STORED MESSAGES IT DISAPPEARS. ONLY ONCE HAS VEHICLE NOT COME OUT OF PARK AFTER BEING STARTED AND ALL SHIFTER LIGHTS WERE ON WHEN IT WOULDN'T COME OUT OF PARK SHUT VEHICLE OFF AND TURNED BACK ON AND WAS FINE BUT SERVICE SHIFT STILL COMES ON RANDOMLY. THE PHOTO I ATTACHED IS NOT FROM TODAY 9/8/20 | Crash: No Fire: No | 11,180 |
| Aug 2020 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE | I WAS DRIVING HOME AND THE JEEP SWITCHED TO NEUTRAL ON ITS OWN AND FLASHED "SHIFT TO PARK" ON THE SCREEN. I HAD TO ROLL TO THE SIDE OF THE ROAD, PUT IT IN PARK AND TURN IT OFF. I AM SCARED TO DRIVE IT. I HAVE KIDS. IF THIS HAPPENS ON THE HIGHWAY WE WILL BE HURT. | Crash: No Fire: No | 8,960 |
| Aug 2020 | POWER TRAIN | VEHICLE HAS SHUT OFF WHILE DRIVING 3 SEPARATE TIMES. THE LAST TIME WAS DOING 65 DOWN A TEXAS HIGHWAY. SUDDENLY LOST ALL POWER TO THE ENGINE. ON PRESSING THE THE MOTOR REVVED UP BUT THERE WAS NO TRANSMISSION ENGAGEMENT EVEN THOUGH THE VEHICLE WAS STILL IN DRIVE. WAS FORCED TO PULL OVER TO SHIFT INTO PARK TO RESTART THE VEHICLE. ALL THREE TIMES THE VEHICLE WAS IN MOTION AND THE AUTOMATIC VEHICLE SHUTOFF FEATURE WAS DISABLED. I HAD IT IN TO THE DEALER AFTER THE FIRST TWO TIMES, THEY WEREN'T ABLE TO REPRODUCE IT SO THEY GAVE IT BACK HAVING DRIVEN IT 100 MILES AND TAKEN A QUARTER TANK OF GAS DOING SO. I HAVEN'T DRIVEN THE VEHICLE MUCH DUE TO THE PANDEMIC BUT YESTERDAY THE THIRD OCCURENCE HAPPENED IN A CONSTRUCTION ZONE AND WE WERE ALMOST REAR ENDED AT 65 MPH DUE TO THIS FAILURE. | Crash: No Fire: No | 11,300 |
| Aug 2020 | STEERING | WHILE DRIVING ON A CITY STREET THE ELECTRIC POWER STEERING FAILED WITH NO PRIOR INDICATION OF A PROBLEM. THIS MADE THE VECHILE VERY DIFFICULT TO STEER AT LOW SPEED. THE DEALER DIAGNOSED THE PROBLEM AS A FAILED ELECTRIC POWER STEERING PUMP. THE REPAIR REQUIRES REPLACEMENT OF A COMPLETE RACK AN PINION SYSTEM AS THE PUMP IS A INTEGRATED PART. THE VEHICLE HAS LESS THAN 15,000 MILES. | Crash: No Fire: No | 14,800 |
| Aug 2020 | SEATS | THE LOWER LEATHER DRIVER'S SEAT HAS LOST IT'S BOLSTERING WITHIN ONE YEAR OF PURCHASE. THIS CAUSES THE DRIVER TO LOOSE LOWER SEAT SUPPORT WHICH ALLOWS THE SEATED DRIVER TO LEAN AGAINST THE DOOR WHILE DRIVING. | Crash: No Fire: No | 12,000 |
| Aug 2020 | UNKNOWN OR OTHER | WHEN WE PUT THE CAR IN REVERSE THE BACK UP CAMERA COMES ON BUT ONCE WE PUT IT INTO DRIVE THE BACK UP CAMERA STAYS ON FOR QUITE SOMETIME... DEALERSHIP IN CARSON CITY NV COULD NOT DUPLICATE IT SO WE ARE STUCK | Crash: No Fire: No | 32,200 |
| Jul 2020 | STEERING | DRIVING MY CAR AROUND A CURVE WHEN THE WHEEL LOCKED UP ON ME AND STARTED TURNING IN THE OTHER DIRECTION AND INTO OPPOSING TRAFFIC | Crash: No Fire: No | 18,000 |
| Jul 2020 | POWER TRAIN | THE JEEP MAKES A LOUD POPPING NOISE WHEN PLACING IT INTO ANY GEAR AND YOU CAN FEEL A PUSH FORWARD. I TOOK THE JEEP INTO THE DEALERSHIP TO CHECK OUT THE PROBLEM. FIRST THEY SAID THEY DID NOT HAVE IT HAPPEN TO THEM AND I NEEDED ME TO COME IN AND SHOW THEM. WHEN I GOT THERE AND SHOWED THEM AND THE MECHANIC FIRST THOUGHT IT COULD BE SOMETHING AND PUT IT UP TO LOOK AT IT AGAIN. HE MADE IT REPEAT THE POPPING AND LURCHING MOVEMENT MULTIPLE TIMES THEN CAME BACK AND SAID ALL JEEPS DO THIS AND IT IS NORMAL. BUT NOW IT IS WORSE AND IT IS ALSO POPPING AND LURCHING WHILE SLOWING DOWN AND SPEEDING UP. | Crash: No Fire: No | 3,200 |
| Jul 2020 | POWER TRAIN | TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN PARK, THE TRANSMISSION FAILED TO ENGAGE. THE STARTED TO ROLL BACKWARDS AND THE PARKING BRAKE WAS ACTIVATED TO STOP THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. AFTER A WHILE, THE VEHICLE LOSS POWER AND TURNED OFF. THE FOLLOWING DAY AFTER STARTING THE VEHICLE, THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE OUT OF GEAR HOWEVER, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO TRANSITOWNE JEEP CHRYSLER DODGE RAM OF WEST SENECA (2989 TRANSIT RD, ELMA, NY 14059) TO BE DIAGNOSED HOWEVER, THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 13,787. | Crash: No Fire: No Towed | 13,787 |
| Jul 2020 | STEERING,ENGINE | I WAS DRIVING MY CAR AND THE CAR SHUT DOWN AND STEERING WHEEL LOCKED IN PLACE. A FLASHING MESSAGE CAME ON TO RESTART MY CAR. LUCKILY I WAS ON AN EMPTY ROAD AND NO ONE WAS BEHIND ME. | Crash: No Fire: No | 12,000 |
| Jun 2020 | ENGINE | ENGINE SHUTDOWN WHILE DRIVING. HAS SHUT DOWN MULTIPLE TIMES WHILE MOVING DOWN THE ROAD. ENGINE SHUTS OFF, PRESSING GAS WILL REV THE ENGINE BUT THERE WILL BE NO TRANSMISSION POWER EVEN THOUGH THE VEHICLE IS STILL IN DRIVE. HAVE TO PULL OVER AND SHIFT INTO PARK AND RESTART. THIS IS EXTREMELY DANGEROUS! *TR | Crash: No Fire: No | 10,080 |
| Jun 2020 | ELECTRICAL SYSTEM | WHEN USING THE VIEW SCREEN FOR NAVIGATION I CONTINUE TO GET WEATHER ALERTS FOR LOCATIONS THAT 100S MILES AWAY FROM ME. WHICH MAKE ME LOOK DOWN AT THE SCREEN TO TOUCH THE OK BUTTON TO GET BACK TO THE NAVIGATION. THE FEATURE TO TURN OFF WEATHER ALERTS IS NOT PROGRAMMED INTO THE HEAD UNIT, WHICH SENDS OUT NON RELATED WEATHER ALERTS CONSTANTLY DURING MY DRIVING. AGAIN, FORCING ME TO LOOK DOWN AT THE SCREEN TO TOUCH OK! VERY DANGEROUS TO BE OPERATING THE SCREEN HEAD UNIT WHILE DRIVING. EVERY FEW MINUTES! VEHICLE IN MOTION. *TR | Crash: No Fire: No | 20,000 |
| Jun 2020 | POWER TRAIN,ENGINE | WHILE DRIVING STRAIGHT AT APPROXIMATELY 45 MPH ON A THE 3 LANE ROAD FULL OF TRAFFIC VEHICLE SUDDENLY CLUNKED LOUDLY AND VIOLENTLY SHIFTED FROM HIGH GEAR POSSIBLY FIFTH OR SIXTH INTO FIRST GEAR WITH THE RPMS AT OVER 7000 THIS CAUSED ME AND MY FAMILY TO LUNGE FORWARD AT WHICH TIME I MOMENTARILY LOST CONTROL OF THE VEHICLE. I WAS ABLE TO GAIN CONTROL AND STEER THE CAR TOWARDS THE SIDE OF THE ROAD AND HAD TO SLAM THE SHIFTER INTO PARK IN ORDER TO STOP. WHILE STOPPED THE VEHICLE REMAINED AT 7000 RPMS UNTIL I PUSHED THE OFF BUTTON OF THE CONSOLE. *TR | Crash: No Fire: No | 13,700 |
| Jun 2020 | EQUIPMENT,UNKNOWN OR OTHER | UCONNECT ON STEREO SYSTEM FREEZES UP. WHEN IT DOES THIS THE TEMPERATURE CONTROLS, PHONE, RADIO, NAVIGATION SYSTEM AND EVERYTHING IT CONTROLS STOPS WORKING. THE VEHICLE CAN BE STATIONARY OR MOVING AND IT JUST STOPS WORKING, HAVE TO PULL OVER AND TURN VEHICLE OFF AND WAIT FOR AT LEAST 5 MINUTES FOR IT TO COME BACK ON. *TR | Crash: No Fire: No | Unknown |
| May 2020 | PARKING BRAKE,POWER TRAIN | TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WITH THE PARKING BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BAY CHRYSLER DODGE JEEP RAM (636 15TH ST, PANAMA CITY, FL 32401) TO BE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT INCLUDED. | Crash: No Fire: No | 31,000 |
| Feb 2020 | UNKNOWN OR OTHER | HELLO. I HAVE FOUND MANY ISSUES WITH MY UCONNECT SYSTEM AND WHAT APPEARS TO HAVE BEEN COMPROMISED (HACKED). I HAVE REPORTED THIS TO JEEP AND THE SIRIUS/CM SYSTEM. 1 OCCASION MY SOS/ASSIST FEATURE WAS DEACTIVATED WHILE I WAS IN THE CAR. ANOTHER TIME LIGHT CHANGED FROM RED TO GREEN ON ANOTHER OCCASION WITHOUT TOUCHING IT. 2 SYSTEM WAS RESET AND SHOWING PHONES BEING CONNECTED THAT HAD BEEN TOTALLY REMOVED FROM UCONNECT SYSTEM. 3 ON MORE THEN ONE OCCASION MY UCONNECT LINKS/APPS WERE NOT LOADED... TOTALLY DISAPPEARED AFTER BEING THERE AND CAR WAS ON FOR MORE THEN AN HOUR. 4 SETTINGS BUTTON/ OPTION TO ADJUST IMPORTANT INFORMATION SOMETIMES NOT ON SCREEN. 5 MAP NAVIGATION GIVING MISDIRECTION AND HAD ME DRIVING IN CIRCLES BACK TO MY STARTING POINT. 6 SCREEN FREEZING AND NOT ALLOWING ME TO DISCONNECT PHONE/CHANGE SCREENS...ALSO HAD ISSUES WHERE MY SCREENS WOULD JUMP FROM ONE THING TO THE NEXT WITHOUT TOUCHING ANYTHING. DO NOT KNOW IF MY UCONNECT WAS ACCESSED DURING THE TIME PERIOD MY PHONE WAS HACKED INTO AND I HOOKED IT UP THROUGH CARPLAY OR IF A "LOCK LINK " WAS USED. I'VE DONE MY RESEARCH BECAUSE I THOUGHT ALL THESE WERE ODD AND IT IS NOT UNCOMMON FOR "LOW LIFES" TO GET INTO THESE COMPUTER SYSTEMS. I HAVE BEEN WORKING WITH PHONE COMPANY, JEEP FCA CASE MANAGEMENT, APPLE ON THE ISSUES OF MY HACKED PHONE AND UCONNECT SYSTEM. | Crash: No Fire: No | Unknown |
| Feb 2020 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I GOT INTO MY VEHICLE AND WHEN I TRIED STARTING IT WOULD NOT TURN ON THE ENGINE. THE ONLY THING THAT WOULD ILLUMINATE WAS THE SPEEDOMETER AREA. THE AUDIO UNIT WOULD TURN ON OFF AND THEN ON AND THEN OFF. I TRIED ABOUT 10 TIMES AND WOULD NOT START THE ENGINE. THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN IT HAPPENED. | Crash: No Fire: No | 1,900 |
| Feb 2020 | UNKNOWN OR OTHER | THE NAVIGATION SYSTEM HAS A WEATHER ALERT NOTIFICATION THAT CAN'T BE DISABLED. IT TAKES UP THE ENTIRE INFOTAINMENT SCREEN AND DOES NOT GO AWAY UNLESS I TAKE MY EYES OFF THE ROAD TO CLICK ON IT TO CLOSE THE WINDOW. THIS HAPPENS EVERYDAY IN MY JEEP WITH A WIND ADVISORY. PRETTY ABSURD NOTIFICATION ESPECIALLY SINCE IT HAPPENS EVERY DAY. I LIVE ON THE WEST COATS AND UNDERSTAND IT CAN BE WINDY. SUPER DANGEROUS TO CONSTANTLY POP UP AND MAKE ME CLOSE IT MANUALLY. | Crash: No Fire: No | 200 |
| Jan 2020 | SERVICE BRAKES | AFTER GOING THROUGH AN AUTO CAR WASH THE BRAKES FAILED AND THE CAR ROLLED INTO A POLE WHILE PULLING UP TO A VACUUM STATION ABOUT 50 YARDS FROM THE EXIT. I BELIEVE THE ABS SYSTEM NOTIFIED THE CAR THAT IT WAS IN A SLIDE BECAUSE THE REAR WHEELS CONTINUE TO ROTATE WHILE THE FRONT WHEELS ARE NOT ROTATING WHILE BEING PULLED THROUGH THE CAR WASH TRACKS. THEREFORE TRICKING THE SYSTEM INTO THINKING IT SHOULD NOT BRAKE WHEN BRAKES WERE APPLIED. | Crash: No Fire: No | 7,500 |
| Jan 2020 | AIR BAGS | THIS IS IN REFERENCE TO AN ACCIDENT ON 1/22/20 AT APPROXIMATELY 5:45PM NEAR PITTSBURGH, PA. I HAD AN ISSUE WITH THE 'DRIVER SIDE' LOWER OR 'FOOT' AIR BAG, AS IT DID NOT 'UNDEPLOY' OR IF IT DID, IT IS VERY BULKY AFTER DOING SO AND BECAUSE OF THAT, IT CAUSED, IN MY OPINION, ADDITIONAL AND UNNECESSARY DAMAGES TO THE OTHER PARTY'S INVOLVED. SITUATION - IMMEDIATELY AFTER THE ACCIDENT, I NEEDED TO APPLY THE BRAKES AND COULD NOT DO SO BECAUSE THE AIRBAG WAS IN THE WAY OF MY FEET REACHING AND PRESSING THE BRAKE PEDAL. THE VEHICLE WAS STILL IN DRIVE AND IDLING WHICH, CONSEQUENTLY LED TO ME PUSHING THE VEHICLE IN FRONT OF ME FURTHER THAN THE ACTUAL SPOT OF THE ACCIDENT AND 'POSSIBLY' INTO THE VEHICLES IN FRONT OF HER. I LITERALLY HAD TO PUT THE JEEP IN 'NEUTRAL' AND THEN PRESS THE 'POWER OR ON/OFF' BUTTON TO SHUT THE VEHICLE OFF AND TO KEEP IT FROM CONTINUING TO PUSH HER CAR. NOW ... DO I BELIEVE YOUR VEHICLE SAVED MY LIFE ABSOLUTELY! HOWEVER, THIS AIRBAG ISSUE SEEMS TO BE SOMETHING THAT COULD HAVE TURNED OUT HORRIBLY WRONG HAD I NOT KNOWN HOW TO SHUT THE VEHICLE OFF WITHOUT USING THE BREAK. IF I WOULD HAVE BEEN UNCONSCIOUS, THEN IN THEORY I L COULD HAVE PUSHED THE VEHICLE IN FRONT OF ME UNTIL WHAT I WAS PUSHING VIA IDLING WAS TOO MUCH WEIGHT FOR THE LOW RPM'S OF IDLING TO BEAR. ADDITIONAL DETAILS - WHILE EXITING THE HIGHWAY, BUT STILL ON THE EXIT RAMP, I WAS INVOLVED IN A MULTI CAR (4) ACCIDENT THAT I BELIEVE (AS I DID OVERHEAR CONVERSATIONS FROM THE OTHER DRIVERS BUT BEING THE 4TH VEHICLE OUT OF 4, I DID NOT EYEWITNESS THIS MYSELF) MAY HAVE BEEN CAUSED BY AN AGGRESSIVE DRIVER WHO CUT OFF ANOTHER DRIVER IN FRONT OF THE 4 OF US AND THIS ACTION INEVITABLY CAUSED THE 4 OF US BEHIND HIM TO SLAM ON OUR BRAKES. UNFORTUNATELY, THINGS HAPPENED SO QUICKLY THAT I WAS NOT ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. | Crash: Yes Fire: No Towed | 1,800 |
| Jan 2020 | STEERING | ON SEP 2, 2019 WHILE TRAVELING STRAIGHT AT AROUND 60MPH THE STEERING WHEEL TURNED SLIGHTLY TO THE LEFT AND LOCKED IN THAT POSITION FOR A FEW SECONDS, ALMOST CAUSING A DEADLY CRASH ON THE FREEWAY AS THE VEHICLE ALMOST HIT THE CEMENT DIVIDER. I APPLIED FORCE TO TURN THE WHEEL IN THE OTHER DIRECTION, TO NO AVAIL FOR A FEW SECONDS, BUT THEN WHEN THE WHEEL "UNLOCKED" IT CLICKED AND THE CAR SWERVED TO THE RIGHT, CAUSING US TO ALMOST SPIN AROUND. I HELD THE WHEEL AS STRAIGHT AS I COULD, BUT WE DID GET INTO A COLLISION WHEN THE CAR WAS ALREADY STRAIGHTENING BACK. I REQUESTED MAINTENANCE RECORDS FROM AVIS, THE RENTAL COMPANY, BUT THEY DENIED RELEASING THEM. CAN SOMEONE PLEASE COMPEL THEM TO RELEASE MAINTENANCE RECORDS FOR THIS VEHICLE? WE ALMOST DIED THAT DAY AND THEY WON'T TAKE ANY RESPONSIBILITY FOR THE FAULTY STEERING MECHANISM. AVIS IS ACTUALLY ATTEMPTING TO COLLECT MONEY FROM ME FOR THE DAMAGES BUT WON'T RELEASE THE RECORDS. THANK YOU! | Crash: Yes Fire: No | 13,744 |
| Dec 2019 | ELECTRICAL SYSTEM | RADIO NOT WORKING PROBLEM WITH U CONNECT , CAR PARKED IN DRIVEWAY | Crash: No Fire: No | 6,661 |