Complaint volume
188 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Hyundai Santa Fe Complaints
188 consumer-submitted complaints on record for the 2019 Hyundai Santa Fe, grouped by component category.
188 Total complaints
16 Crash reports
11 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 65 complaints, with an average reported failure mileage of 22,351 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Hyundai Santa Fe?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Hyundai Santa Fe
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Hyundai Santa Fe complaints?
16 Crash
11 Fire
10 Injury
0 Fatality
16 Towed
9 Medical attention
What are the most common 2019 Hyundai Santa Fe complaint categories?
ENGINE 38
UNKNOWN OR OTHER 29
STRUCTURE 12
POWER TRAIN 11
POWER TRAIN,ENGINE 8
AIR BAGS 6
STEERING 6
ELECTRICAL SYSTEM 5
FORWARD COLLISION AVOIDANCE 5
SEAT BELTS 4
188 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2020 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES | I HAD RENTED A HYUNDAI SANTE FE IN SEPTEMBER 2019. I HAD THE VEHICLE FOR A FEW WEEKS WITH NO ISSUES UNTIL I DROVE OVER THE MOUNTAINS. I HAD PULLED INTO A PARKING LOT AND WAS LOOKING TO PARK, COASTING THROUGH THE PARKING LOT, I THEN BACKED UP AND FOUND A PARKING SPOT. I WAS TURNING RIGHT IN AT A VERY SLOW SPEED, A VIRTUAL CRAWL INTO A PARKING SPACE WHEN I PRESSED THE BRAKES TO STOP THE VEHICLE WHEN IT SUDDENLY REVS ITS ENGINE AND BEGAN ACCELERATING OUT OF CONTROL JUMPING OVER THE FRONT PARKING CURB AND SLAMMING INTO A CHAIN LINK FENCE. THE BRAKE WAS DEPRESSED TO THE FLOOR AND WOULD NOT STOP, I PUMPED THE BRAKES TO STOP AND WHEN IT WOULD NOT STOP, I QUICK SLAMMED THE VEHICLE INTO THE PARK POSITION TO PREVENT THE VEHICLE FROM HITTING A TRACKER AND CAUSING FURTHER DAMAGE OR INJURY. I CONTACTED MY INSURANCE AGENT AND THEN I CONTACTED ENTERPRISE RENTAL COMPANY IN BEND OREGON. I WAS ON HOLD FOR ROUGHLY 30 MIN. I EXPLAINED THE SITUATION AND THEY STATED THAT THERE WERE NO RECALLS THEY KNEW OF AND THEY ADVISED ME TO CONTACT THEIR TOW COMPANY AND HAVE IT TOWED TO THE AIRPORT IN REDMOND OREGON TO SWITCH OUT THE VEHICLES. I RESEARCHED ON MY OWN AND FOUND THAT THEIR WAS A SIMILAR INCIDENT IN LAS VEGAS, NV REPORTED IN JANUARY 31ST, 2018. THIS INCIDENT NEEDS TO BE LOOKED INTO BEFORE SOMEONE IS SERIOUSLY INJURED. THE ISG MAY BE A CONTRIBUTING FACTOR IN THIS CASE. | Crash: Yes Fire: No Towed | 9,612 |
| Jan 2020 | UNKNOWN OR OTHER | I AM NOT SURE WHAT CATEGORY THIS SHOULD BE IN BUT MY 2019 HYUNDAI SANTA FE HESITATES WHEN I TRY TO ACCELERATE. THIS HAPPENS MOSTLY WHEN I AM ACCELERATING FROM A COMPLETE STOP BUT ALSO HAPPENS OCCASIONALLY WHEN I AM GOING AROUND A CORNER. THIS IS A DANGEROUS PROBLEM THAT HAS NEARLY CAUSED AN ACCIDENT WHEN TURNING ON TO A BUSY STREET OR MERGING ONTO THE EXPRESSWAY. AFTER SOME ONLINE RESEARCH, I SEE THIS IS A WIDESPREAD ISSUE. | Crash: No Fire: No | 150 |
| Jan 2020 | UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC) | SEVERAL OCCASIONS THE SAFETY FEATURES OF THIS 2019 HYUNDAI SANTA FE DEACTIVATES. 3+ OCCASIONS THE VEHICLES FRONTAL COLLISION AVOIDANCE, LANE KEEP ASSIST BLIND SPOT DETECTION AUTOMATIC HIGH BEAM LIGHTS AS WELL AS CROSS TRAFFIC ALERT SUDDENLY WILL CUT OFF. HAVE TAKEN VEHICLE BACK TO DEALERSHIP WHERE PURCHASED TO BE TOLD NO CODES ARE BEING STORED. CONTACTED HYUNDAI USA SEVERAL TIMES TO GET A RUN AROUND OR THE RESPONSE IF ITS NOT RECORDING THERE IS NOTHING WRONG WITH THE CAR. I HAVE OWNED A 4 HYUNDAI SANTA FE'S AND NEVER HAD THE ISSUES I AM HAVING LIKE I AM WITH THIS ONE.I DO NOT TAKE MY GRANDKIDS IN THIS VEHICLE AS IM WORRIED THAT IF THESE SAFETY FEATURES FAIL TO WORK I DONT WANT TO CHANCE THEIR LIVES IN A VEHICLE THAT COULD POSSIBLY EXPERIENCE MORE SEVERE ISSUES OR WORSE. DEALING WITH HYUNDAI HAS BECOME A DISAPPOINTMENT AS THE 2004 SANTA FE I OWN IS BY FAR MORE DEPENDABLE THAN THIS ONE . | Crash: No Fire: No | 17,902 |
| Jan 2020 | ENGINE | WHEN SITTING AT RED LIGHTS, THE ENGINE COMPLETLEY SHUTS OFF. I HAVE TO PUSH THE PUSH START AT LEAST 10 TIMES BEFORE THE ENGINE WILL RESTART. THIS KEEPS HAPPENING. I'M WORRIED I WILL GET STRANDED. I WOULD LIKE TO LEAVE IT WITH HYUNDAI SERVICE, BUT TO MY UNDERSTANDING THEY DO NOT OFFER RENTALS. MY VEHICLE ONLY HAD 16000 MILES WHEN THIS ISSUE BEGAN. I PAID 38000 FOR THIS VEHICLE AND NOW TO MY UNDERSTANDING, TO HAVE IT SERVICED I WILL HAVE TO PAY FOR THE RENTAL. MY SAFELY SHOULD BE MORE OF A CONCERN. HYUNDAI MOTOR AMERICA SHOULD BE VERY CONCERNED. THEY SHOULD HAVE REQUESTED A TOW AND OFFERED A RENTAL AS SOON AS I MENTIONED THIS ISSUE!!! NO, INSTEAD I HAVE TO LEAVE IT AT THE DEALER IN HOPES THE ISSUE IS FOUND QUICKLY, SO I DON'T RUN UP A HUGE RENTAL BILL PLUS PAY MY MONTHLY CAR NOTE. WHAT IF MY VEHICLE JUST SHUTS DOWN GOING 65 ON THE FREEWAY? WILL I HAVE BRAKING POWER? I DON'T KNOW WHAT TO DO. I COULD BE IN MAJOR DANGER. | Crash: No Fire: No | 16,000 |
| Jan 2020 | UNKNOWN OR OTHER | I WAS INVOLVED IN AN ACCIDENT ON 11/11/2019 WHEN MY 2019 HYUNDAI SANTA FE HAD A SIGNIFICANT FAILURE OF THE COLLISION AVOIDANCE SYSTEM. THE TRAFFIC AHEAD OF ME BRAKED SUDDENLY AFTER TRAVELLING AT APPROXIMATELY 40MPH. THE COLLISION AVOIDANCE WARNING DID NOT SOUND AND WHEN I APPLIED THE BRAKES, ABS DID NOT ACTIVATE AND THE BRAKES DID NOT WORK PROPERLY. I MADE CONTACT WITH THE REAR OF THE VEHICLE AHEAD OF ME. NONE OF THE THREE STAGES OF THE COLLISION AVOIDANCE SYSTEM ACTIVATED. THE MALFUNCTION CAUSED THE BRAKES TO NOT FUNCTION PROPERLY. THE COLLISION OCCURRED AT APPROXIMATELY 10MPH. THERE WAS OVER $12,000 DAMAGE TO THE FRONT OF THE SANTA FE BUT THE AIRBAGS DID NOT DEPLOY. I HAVE DRIVEN OVER 1,000,000 COLLISION-FREE MILES IN VARIOUS VEHICLES, WITH AND WITHOUT COLLISION AVOIDANCE. THIS ACCIDENT WOULD NOT HAVE HAPPENED BUT FOR THE MALFUNCTION OF THE CAS. I REPORTED THIS TO HYUNDAI USA. I TOOK MORE THAN ONE WEEK FOR A REPLY. HYUNDAI'S POSITION WAS THAT THEY WOULD INVESTIGATE BUT IT WOULD MEAN THEY WOULD HAVE TO TAKE POSSESSION OF THE VEHICLE FOR 10 WEEKS OR MORE, WITHOUT A TEMPORARY REPLACEMENT VEHICLE. THERE HAS BEEN NO RESOLUTION WITH HYUNDAI. | Crash: Yes Fire: No | 2,500 |
| Dec 2019 | ENGINE | TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 17 MPH, THE BCA BRAKING SYSTEM ENGAGED, THE VEHICLE LOST POWER, AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, WHICH RETURNED IT BACK TO NORMAL. THE VEHICLE WAS TAKEN TO O'BRIEN HYUNDAI FT MYERS (2850 COLONIAL BLVD, FORT MYERS, FL 33966, (239) 880-8631) WHERE IT WAS TEST DRIVEN FOR APPROXIMATELY 77 MILES; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 16693618 AND A LOANER VEHICLE. THE CONTACT REFERENCED NHTSA ID NUMBER: 10167260. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000. | Crash: No Fire: No | 16,000 |
| Dec 2019 | ENGINE | PREVIOUS HYUNDAI VEHICLE CAUGHT FIRE. AT THE TIME THE CAUSE WAS UNKNOWN. WAS FORCED BY HYUNDAI TO BUY BACK VEHICLE AND PURCHASED A BRAND NEW HYUNDAI VEHICLE. I WAS NEVER TOLD THAT THIS WAS A BRAND WIDE ISSUE AND THAT THE NEW VEHICLE I PURCHASED WOULD END UP UNDER THE SAME RECALL THAT CAUSED PREVIOUS VEHICLE TO CATCH FIRE. I AM TERRIFIED TO DRIVE THIS VEHICLE. I CONTACTED HYUNDAI TO EXPLAIN THE SITUATION AND HAVE BEEN DEALING WITH AN UNPROFESSIONAL CUSTOMER REPRESENTATIVE. I AM FEARFUL FOR MY LIFE IN THIS VEHICLE AND EXPLAINED WHEN I PURCHASED THE NEW ONE THAT I DID NOT WANT TO EVER GO THROUGH THIS SITUATION AGAIN. | Crash: No Fire: Yes | Unknown |
| Oct 2019 | STEERING | AS I WAS DRIVING ON CURVES, THE WHEEL GOING OUT OF CONTROL PULLING TO LEFT TOWARD EMERGENCY LANE AND GETTING EXTREMELY HARD TO CONTROL BY HANDS. THE CAR WAS DRIVING GOOD UNDER 50 MILES, HOWEVER WHEN I SPEED UP TO 65 OR 70, I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. DRIVER ATTENTION WARNING SETS TO HIGH" WHICH WILL CAUSE THE STEERING WHEEL TO ACTS HAPTIC TO SHAKE STEERING AS DESIGNED". I CONTACTED THE HYUNDAI CUSTOMER SERVICE WITH CASE # 16268782 ADDRESSING THE ISSUE AND REQUESTED THE COMPENSATION FOR $4,500 EACH FOR MYSELF AND MY OTHER FAMILY MEMBERS OF TWO IN THE CAR FOR EMOTIONAL STRESS, FEAR, ANGER AND ANXIETY DURING THE TRIP . THEY SEND ME A RESPONSE THAT HYUNDAI IS ONLY ABLE TO OFFER REIMBURSEMENT FOR HYUNDAI OWNERS WHICH IS ENTERPRISE RENT A CAR. TODAY, I RECEIVED A PHONE CALL FROM ENTERPRISE RENTAL CAR, INDICATING THAT I SHOULD NOT CALL, EMAILS REGARDING THIS ISSUE TO ENTERPRISE RENTAL CAR AREA MANAGER, AS THEY DONE THEIR PART TO TAKE THE CAR TO DEALERSHIP AND MY FUTURE EMAIL WILL BE CONSIDER AS HARASSMENTS TO THEM. WE HAVE BEEN SUFFERING FROM EMOTION STRESS, FEAR, AND ANXIETY DURING THE TRIP, AND HYUNDAI WOULD SEND A COMPENSATION TO ENTERPRISE RENTAL CAR AND ENTERPRISE RENTAL CAR ASKING TO NOT TO FURTHER CONTACT THEM REGARDING THIS ISSUE. PLEASE FOLLOW UP THE ISSUE WITH HYUNDAI DEALERSHIP, ENTERPRISE RENTAL CAR AND MAKE SURE THE COMPENSATION MAKE TO PEOPLE WHO SUFFER FROM INCIDENT NOT THE ENTERPRISE RENTAL CAR, AND IF THEY SEND A COMPENSATION TO OWNER (RENTAL CAR), THEY WILL FORWARD IT TO ME. | Crash: No Fire: No | 30 |
| Oct 2019 | POWER TRAIN,ENGINE | I HAVE A BRAND NEW 2019 SANTA FE ULTIMATE 2.0T LEASED IN AUGUST WITH 1600 MILES AND I HAVE ALREADY HAD THE CAR IN TWICE WHERE THEY HAVE HAD TO RECALIBRATED THE TRANSMISSION. WHENEVER I WAS AT A STOP OR WAITING TO MAKE A TURN I WOULD PUT MY FOOT ON THE GAS PEDAL AND THE RPMS WOULD GO UP BUT THE CAR WOULDN'T MOVE. I WAS ALMOST REAR ENDED A COUPLE OF TIMES BECAUSE THE CAR WOULDN'T GO INTO GEAR AND MOVE WITH THE GAS PEDAL PUSHED ALL THE WAY DOWN TO THE FLOOR AND THEN ALL OF SUDDEN THE TRANSMISSION WOULD SHIFT INTO GEARS. THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! LOOKING AT DIFFERENT MODELS THIS SEEMS TO BE AN ON GOING PROBLEM WITH HYUNDAI. I HAVEN'T BEEN ABLE TO ENJOY MY CAR BECAUSE IT'S BEEN IN THE SHOP. THEY FIX IT AND IT WORKS FOR A WEEK OR SO AND THEN IT HAPPENS AGAIN. SOMETHING IS DEFINITELY WRONG! I WAS TOLD IF IT HAPPENS AGAIN THEN THEY WILL CALL THE MAIN HEADQUARTERS. THEY SHOULD BE DOING THAT ALREADY TO FIND OUT HOW TO FIX IT ONCE AND FOR ALL SO I DON'T HAVE TO KEEP COMING BACK. I HOPE YOU WILL LOOK INTO THIS MATTER. | Crash: No Fire: No | Unknown |
| Oct 2019 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 80 MPH, THE BRAKES APPLIED ON THEIR OWN AND THE BCA BRAKE SYSTEM ACTIVATED WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO PUENTE HILLS HYUNDAI (LOCATED AT 17621 GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 581-5300), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,656. | Crash: No Fire: No | 1,656 |
| Oct 2019 | SERVICE BRAKES | TL* THE CONTACT RENTED A 2019 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO OPERATE AS NEEDED WITHOUT WARNING. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT THE SAME FAILURE OCCURRED AT 55 MPH. THE CONTACT MANAGED TO AVOID COLLIDING WITH A DOE IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME AND THEN TO THE RENTAL OFFICE. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FAILURE AND THEY STATED THAT THEY WOULD NOTIFY HYUNDAI OF THE DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BY THE CONTACT. THE CONTACT DID NOT KNOW IF THE DEALER WAS CONTACTED. THE WHEREABOUTS OF THE VEHICLE WERE UNKNOWN. THE FAILURE MILEAGE WAS 33,000. THE VIN WAS UNKNOWN. | Crash: No Fire: No | 33,000 |
| Sep 2019 | ENGINE | THIS IS A REPORT ON A 2019 HYUNDAI SANTA FE 2.0L TURBO WITH LESS THAN 1600 MILES. THERE IS A SIGNIFICANT AMOUNT OF FUEL IN THE OIL. ALLOWABLE LIMITS ARE LESS THAN 2.0% FROM NORMAL CAUSES. THIS ENGINE HAS 3.3%, ENOUGH TO BE A PROBLEM.THE OIL LEVEL IS RISING ON THE STICK. THE 5W/30 OIL HAS BEEN THINNED TO THE CONSISTENCY OF 20W OIL. DEALER SHRUGGED IT OFF AND CLAIMED THAT DRIVING A 100 MILE TRIP WOULD RETURN ALL TO NORMAL. | Crash: No Fire: No | Unknown |
| Sep 2019 | POWER TRAIN | THE FIRST TIME IS WAS DRIVING IN THE HIGHWAY WHEN THE VEHICLE HESITATED SLOWED DOWN AND I EVENTUALLY HAD TO GET OFF THE HIGHWAY BEFORE IT COMPLETELY TURNED OFF. THE SECOND TIME THIS HAPPENED THE VEHICLE TURNED OFF AS I WAS MBV AKING A RIGHT TURN ON THE ROAD. | Crash: No Fire: No | 9,200 |
| Sep 2019 | ELECTRICAL SYSTEM | AFTER DRIVING MY SANTE FE FOR LITTLE OVER 1000 MILES, I WAS WAITING BEHIND SEVERAL VEHICLES AT A STOP LIGHT IN HYATTSVILLE AND MY VEHICLE SHUT OFF AND WOULDN'T START. AFTER TRYING TO RESTART THE VEHICLE FOR MORE THAN 15 MINUTES, IT FINALLY STARTED. I DROVE TO THE NEXT STOP LIGHT AND HAD TO STOP AND THE VEHICLE FAILED TO RESTART. THIS HAPPEN TWO MORE TIMES AND THEN FINALLY IT STARTED AND I DROVE BACK TO THE DEALERSHIP IN GAITHERSBURG (FITZGERALD AUTO MALL). I REPORTED THE INCIDENT AND THEY CLAIM TO BE UNABLE TO RECAPITULATE THE INCIDENCE. AT AROUND 5014 MILES, WHEN I CAME TO A STOP LIGHT IN DC, THE VEHICLE SHUT OFF AGAIN AND WOULD RESTART. THE COPS CAME AND PUSH ME OUT OF THE ROAD AND I WAS THEN ABLE TO RESTART. I DROVE TO THE NEXT STOP LIGHT AND THE VEHICLE SHUT OFF AGAIN AND WOULD START. EVENTUALLY, THE VEHICLE STARTED AFTER APPROXIMATELY 10 MINUTES. I DROVE THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THERE WAS A PERFORMANCE RECALL ON THE VEHICLE. THE VEHICLE WAS SERVICE AND GIVEN BACK TO ME. THE FOLLOWING DAY DRIVING ON GERMANTOWN ROAD THE VEHICLE SHUT OFF AGAIN AT A STOP LIGHT. I CALL THE DEALER AND THEY ASKED THAT I TAKE IT BACK THE NEXT DAY. ON MY WAY TO THE DEALER IN BUMPER TO BUMPER TRAFFIC THE VEHICLE SHUT OFF AGAIN. I TOOK BACK THE VEHICLE TO THE DEALER AND TOLD THEM THAT I HAVE NO CONFIDENCE IN THE VEHICLE ANYMORE AND THEY SHOULD REPLACE IT. THE MATTER WAS REPORTED TO THE MANUFACTURER WHO REFUSE TO REPLACE THE VEHICLE AND OFFER $500 COMPENSATION FOR MY INCONVENIENCE WHICH I REFUSE TO ACCEPT. I AM SEEKING YOUR ASSISTANCE TO THIS ISSUE. P.S. I DO HAVE PICTURE OF THE INFORMATION THAT WAS DISPLAYED ON THE DASHBOARD AT THE TIME OF THE INCIDENCE AND MY NIECE WAS WITH ME ON TWO OF THOSE OCCASIONS. | Crash: No Fire: No | 5,014 |
| Sep 2019 | ELECTRICAL SYSTEM,SERVICE BRAKES | TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE'S SMART SYSTEM CAUSED THE VEHICLE TO BRAKE ON ITS OWN. ALSO, THE LANE CHANGE WAS NOT READING CORRECTLY AND PUSHED THE VEHICLE INTO THE WRONG LANE INTO A BARRIER. IN ADDITION, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO SLOW DOWN WHEN MAKING A RIGHT TURN. AFTER COMPLETING THE TURN, THE CONTACT WAS ABLE TO BRAKE. THE VEHICLE WAS TAKEN TO FITZGERALD HYUNDAI ROCKVILLE (11411 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 881-4000) TWICE WHERE IT WAS DIAGNOSED THAT THE SYSTEM WAS NOT CALIBRATING PROPERLY AND THE EASY PASS INTERFERED WITH THE SMART SYSTEM. THE EASY PASS WAS MOVED AWAY FROM THE CAMERA, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16086926. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE. | Crash: No Fire: No | 3,000 |
| Sep 2019 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE VEHICLE BRAKED HARD AND VEERED TO THE LEFT FOR A DURATION OF A SECOND AND A HALF. THE FAILURE OCCURRED SIX TIMES OVER A FOUR MONTH PERIOD. THE VEHICLE WAS TAKEN TO STOCKTON HYUNDAI (2979 AUTO CENTER CIR, STOCKTON, CA 95212, (209) 662-6400), BUT THEY WERE UNABLE TO REPLICATE THE ISSUE. THE DEALER TURNED THE ISSUE OVER TO A CASE MANAGER WITH THE MANUFACTURER WHO STATED THAT THEY WOULD CALL BACK WITHIN THREE TO FIVE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 7,000. | Crash: No Fire: No | 7,000 |
| Sep 2019 | STRUCTURE | WHILE DRIVING, THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED, LEAVING SHATTERED GLASS WITHIN THE INTERIOR OF THE CAR. THERE WAS NO EVIDENCE OF FOREIGN OBJECTS WHICH MAY HAVE STRUCK THE CAR CAUSING THE ROOF TO CRACK AS IT DID. | Crash: No Fire: No | 1,500 |
| Sep 2019 | POWER TRAIN,ENGINE | I BOUGHT SANTA FE 2019 LIMITED FWD, IT HAS AN ISSUE WITH ACCELERATION, IT HESITATES AROUND 2000 RPM, IT CREATE A BIG ISSUE WHEN I CHANGE LANE TO OVERTAKE OR DRIVING TO UPHILL, I HAVE TO PUSH ACCELERATION PADEL REALLY DOWN TO KEEP GOING. IT JERKS SOMETIMES. I TOOK TWO HYUNDAI DEALERS FOR CHECK AND BOTH SAID NOTHING WRONG WITH CAR, THEY DID NOT FIND ANY CODE OR ISSUE. IT IS SO FRUSTRATING SOMETIMES. MY 12-YEAR-OLD PILOT HAS A BETTER RIDE AND PERFORMANCE THAN 2019 SANTA FE. THIS IS MY FIRST HYUNDAI CAR AND I PAID A LOT OF MONEY . I LIKED THE INTERIOR, INFO SYSTEM, AND EXTERNAL LOOK. LOOKS LIKE TO ME ISSUE WITH TRANSMISSION GEAR SHIFTING | Crash: No Fire: No | 9,000 |
| Aug 2019 | ELECTRICAL SYSTEM,ENGINE | ON A BRAND NEW 2019 HYUNDAI SANTA FE, THE ENGINE STALLED TWICE WHILE DRIVING THE VEHICLE AT LOW SPEEDS INTO/OUT OF A PARALLEL PARKING SPACE ON A VILLAGE STREET. I HAD TO RESTART THE ENGINE IN ORDER TO CONTINUE MANEUVERING THE VEHICLE. THIS WAS VERY DANGEROUS AS I COULD HAVE BEEN HIT BY ONCOMING TRAFFIC. | Crash: No Fire: No | 110 |
| Aug 2019 | POWER TRAIN,ELECTRICAL SYSTEM | TL* THE CONTACT LEASED A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE, DRIVING INTO A PARKING LOT AT AN EXTREMELY SLOW SPEED, THE IDLE STOP &GO (ISG) ENGAGED. THE ENGINE STARTED TO REV AND THE VEHICLE ACCELERATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED AS WELL AS THE HAND BRAKE WAS ENGAGED. THE VEHICLE COLLIDED WITH AN A PARKED VEHICLE NO AIR BAGS DEPLOYED. NO WARNING LIGHTS WERE ILLUMINATED. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CENTENNIAL HYUNDAI (6200 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149 (702) 483-2200) WHERE THE CONTACT WAS INFORMED OF AN UNKNOWN SAFETY WARNING BULLETIN. THE CONTACT STATED THAT THE UNKNOWN SAFETY WARNING BULLETIN WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE CONTINUED, THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UNKNOWN SAFETY WARNING SOFTWARE UPDATE WAS PERFORMED. HOWEVER, THE FAILURE HAS RECURRED SEVERAL TIMES. THE MANUFACTURER WAS CONTACTED AND CASE WAS OPENED. THE CONTACT MENTIONED THAT THE IDLE STOP & GO FEATURE HAS BEEN DISENGAGED ON THE VEHICLE BUT UPON RESTARTING THE VEHICLE THE FEATURE WAS REENGAGED. THE CONTACT ALSO STATED THAT THE MANUFACTURER CLOSED HER CASE SENDING PAPERWORK WITH INCORRECT VEHICLE INFORMATION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. | Crash: Yes Fire: No Towed | 5,000 |
| Jul 2019 | ENGINE | PAINFUL LOW FREQUENCY CABIN PRESSURE WHEN IDLING AND DRIVING AT LOW SPEEDS UNDER 30MPH. HAPPENS CONSISTENTLY AND ONLY SUBSIDES WHEN STOPPED OR ACCELERATING | Crash: No Fire: No | 300 |
| Jul 2019 | STEERING,SERVICE BRAKES,ENGINE | STOPPED VEHICLE ON SIDE OF NEIGHBORHOOD ROAD ON MODERATE DOWNWARD INCLINE. PLACED VEHICLE IN PARK AND AT IDLE. A FEW MINUTES LATER, SHIFTED CAR INTO DRIVE AND PROCEEDED TO PULL OUT INTO ROADWAY. VEHICLE SEEMED TO LOSE POWER STEERING AS WELL AS POWER BRAKING. AS THE VEHICLE TURNED A CORNER, IT LOST ACCELERATION (CAR SLOWED TO A STOP AS ACCELERATOR WAS PRESSED) , AND TACHOMETER DECREASED TO ZERO. PULLED TO SIDE OF ROAD AS CAR SLOWED TO A STOP. TOTAL DISTANCE CAR TRAVELLED AT THIS POINT WAS ABOUT 75 FEET). PUT CAR IN PARK AND TURNED OFF ENGINE. WAITED FOR A FEW MINUTES, RESTARTED ENGINE, PLACED CAR IN DRIVE AND DROVE HOME ( ABOUT 40 FEET). PROBLEM: CAR ENGINE STALLED, CAUSE UNKNOWN. | Crash: No Fire: No | 2,500 |
| Jun 2019 | UNKNOWN OR OTHER | VEHICLE CAUGHT ON FIRE | Crash: No Fire: Yes | 6,900 |
| Jun 2019 | AIR BAGS | TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH AND WAS ABOUT TO SWITCH OVER TO THE LEFT LANE WITH THE LEFT SIGNAL INDICATOR LIGHT ON, THE WARNING LEFT INDICATOR ALERT SENSOR LIGHT FAILED AS A RESULT, THE CONTACT COLLIDED SIDE BY SIDE WITH ANOTHER VEHICLE. THE CONTACT STATED THAT THE OTHER VEHICLE WAS DRIVING BETWEEN 75-80 MPH, AND CRASHED INTO THE DRIVER FRONT SIDE DOOR, THE REAR END AND THE FRONT END BUMPER AND TIRE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT SHE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED LEFT ARM, NECK, BACK, WHIPLASH AND A CONCUSSION. THE CONTACT ALSO STATED THAT HALF OF HER BODY WAS NUMB THAT REQUIRED MEDICAL ATTENTION AND WAS INFORMED BY HER DOCTOR THAT SHE HAD NERVE DAMAGE AND POSTTRAUMATIC STRESS DISORDER. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MASSEY HYUNDAI DEALER, LOCATED AT 1706 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 739-6756, BUT WAS NOT DIAGNOSED OR REPAIRED AND INFORMED THE CONTACT THAT IT WAS NOT THEIR PROBLEM ANYMORE SINCE THE VEHICLE WAS IN AN ACCIDENT. THE CONTACT INFORMED THE DEALER THAT THE SAFETY FEATURE WAS NOT FUNCTIONING. THE DEALER INFORMED THE CONTACT THAT THE SAFETY FEATURES WERE TURNED OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: 15818438. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. | Crash: Yes Fire: No Injuries: 1 Medical attention | 7,500 |
| May 2019 | ENGINE | ENGINE BEGAN TO SKIP ON ACCELERATION ESPECIALLY GOING UP HILL. VEHICLE WAS TAKES TO DEALER AND ACCESSED. DEALER DIAGNOSED OWNER HAD VEHICLE IN INCORRECT DRIVE MODE FOR ACCELERATION. OWNER EXPRESSED TO DEALER, SUSPENSION OF SPARK PLUG OR COIL PROBLEM GIVEN OWNER EXPERIENCE IN BUYING OWNING HYUNDAI VEHICLES. 1 MONTH LATER, VEHICLE WAS DISABLED AND DELIVERED TO DEALER BY ROLLBACK. DEALER DIAGNOSED VEHICLE. SPARK PLUG SPLIT IN HALF, SHATTERED PORCELAIN PLUG. FRAGMENTS OF PLUG FELL BETWEEN PISTONS, WARPED PISTONS. NEW ENGINE RECOMMENDED BY DEALER. NEW ENGINE ORDERED. ONE MONT WAIT TIME. | Crash: No Fire: No | Unknown |