Complaint volume
841 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Honda Pilot Complaints
841 consumer-submitted complaints on record for the 2019 Honda Pilot, grouped by component category.
841 Total complaints
13 Crash reports
5 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, electrical system, fuel system, gasoline. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 5 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 185 complaints, with an average reported failure mileage of 33,864 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, electrical system, fuel system, gasoline?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Honda Pilot?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Honda Pilot
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Honda Pilot complaints?
13 Crash
5 Fire
11 Injury
0 Fatality
19 Towed
8 Medical attention
What are the most common 2019 Honda Pilot complaint categories?
ENGINE 90
ELECTRICAL SYSTEM 87
FUEL SYSTEM, GASOLINE 70
UNKNOWN OR OTHER 70
FUEL/PROPULSION SYSTEM 61
POWER TRAIN 39
ELECTRICAL SYSTEM,ENGINE 37
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 29
FORWARD COLLISION AVOIDANCE 25
BACK OVER PREVENTION 21
841 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2022 | UNKNOWN OR OTHER | Vehicles review camera no longer working after software update. Camera was working fine for a few weeks then stopped randomly | Crash: No Fire: No | Unknown |
| May 2022 | FUEL/PROPULSION SYSTEM | We have had a check engine light going off and on for a few days now. Car sputtering. Almost like no power at times and quick to slow down. We brought it to a Honda dealership and determined it had faulty fuel injectors. I was told there is a campaign on the issue now. But we would have to pay 40% of the repair cost. I believe it to be a dire safety issue. So we are paying for the repair. I was also told there is no recall on it for our vin but similar vehicles with similar issues come through there all the time | Crash: No Fire: No | Unknown |
| May 2022 | POWER TRAIN | As described in Power Train TSB A20-029 (but so far associated only with 2019 Pilot AWD Touring and Elite) - my 2019 Pilot AWD transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle lags, failing to accelerate properly. This creates a safety issue when merging, turning into active traffic, etc. The issue was inspected via diagnostic snapshot at Jenkins & Wynne Honda in Clarksville TN on May 3, 2022. Output graph confirmed transmission lag occurring consistently throughout tech drive. Issue first appeared in April 2022 at approximately 32,000 miles, just 2,000 miles past 30,000 mile service completed in Jan. 2022. All vehicle service maintained according to manufacturer timeline and recommendations. | Crash: No Fire: No | Unknown |
| Mar 2022 | FORWARD COLLISION AVOIDANCE | 2019 Honda Pilot Collision Mitigation System flashing BRAKE on screen average 3 times per day. Includes shaking of steering wheel & if cruise control on, braking. All this is happening when there is nothing blocking car. If cruise control on & need to respond to car that just pulled in front of me on highway, because the brake pedal is already suppressed by the car I can not respond properly. The only thing I have found to override the car is to push the gas pedal, which is also very dangerous!! Please help!! This is so dangerous. If something is actually happening on the road it is difficult to think about how to respond because the car is freaking out. The ability to think clearly & respond to unsafe situations is so important in those first few seconds. Honda mechanic said this is ‘just a side effect’ of a self driving car feature (cruise control) until Honda improves technology. There is no way to turn off Collision Mitigation Breaking System permanently | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | I have had the assisted emergency braking deploy itself with the Brake light blinking on the dash board when there is no reason for it to engage. No traffic around, just a sudden braking which pushes you forward in your seat and quickly scan all around you for impact which is not going to occur. I have heard of this happening to others but this has happened to me about 6 times and my husband has had it twice. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On several occasions the car has flashed BRAKE and then started braking when there has been no car in front of me. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Driving and the automatic braking engage with no vehicles around | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | While entering the express lane on I-595 E my Honda 2019 Pilot unexpectedly reduced speed applying the brakes. There were no cars in front or behind me and the yet the emergency braking system was applied. This could have caused a rear end collision. In speaking with a local Honda service dealer he had said that this had also happened to him twice. My incident occurred approx. 1 year ago. I've also read that this issue has been identified in Honda CR-V's and Accords. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | When driving my Honda Pilot the Automatic Emergency Braking system has engaged multiple times (3-4 times with me, and once with my husband driving) in the middle of driving with there was no reason for the braking to occur - Meaning there were times when no cars were even in front of me. When this happens the orange BRAKE warning shows up on my dashboard advising "BRAKE" and my car jolts forward to strongly break. There has not been a recall on this issue, therefore, there has not inspection on my car specific to this issue. When this occurs it causes extreme panic on unawareness of what is going on. There is a threat of a crash behind me, especially when driving on roads 55 MPH, when the car all of a sudden out of nowhere comes to almost a complete stop. Also, it extremely distracts me due to the suddenness of this issue without any perceived warning. Therefore, I quickly try to understand if I do need to swerve or figure out how to quickly speed up after it brakes so no cars hit me from behind. Then it takes me awhile to calm down and understand what happened. | Crash: No Fire: No | Unknown |
| Feb 2022 | UNKNOWN OR OTHER,ENGINE | The engine turned off and the car went in to neutral gear while sitting at a stoplight. This happened 2x in 1 day. The first time, the car was in the "auto engine idle" mode and the second time I had disabled the feature so it was at a regular idle. The dash said the car was in accessory mode and to push the brake and start the car. I had to shift to park to be able to restart the car. I had cars behind me honking the horn and was afraid I was going to be rear ended at the stoplight by the driver behind me. This is definitely a safety hazard! | Crash: No Fire: No | Unknown |
| Feb 2022 | UNKNOWN OR OTHER | The battery to my pilot failed with either no warning or previous misdiagnosis by two different Honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On Saturday February 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2.5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First Jay Wolfe Honda where I purchased the vehicle and more recently Olathe Honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to Olathe Honda today as I had discussed the factory battery with them. I have a service report from September of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in September. | Crash: No Fire: No | Unknown |
| Feb 2022 | UNKNOWN OR OTHER | After the automatic engine start/stop feature turns on "stops at a traffic light", the car does not restart and the car requires repeated pushes on the start/stop engine button to restart. The battery has been checked and it is in good condition. The dealer is unable to replicate the issue as it happens intermittently. It has occurred a number of times, | Crash: No Fire: No | Unknown |
| Feb 2022 | POWER TRAIN,ENGINE | Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the Honda dealer 3 separate times. The most recent time, they told me it was acceptable and that Honda says it can move up to 5” and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4’ of my vehicle. I feel unsafe to park my vehicle because I can’t control how close someone parks in front of me. I feel unsafe to park in my garage because I don’t want my car to drive forward and hit my property. I don’t want my daughter any where near my car when I am simply starting it. | Crash: No Fire: No | Unknown |
| Feb 2022 | ENGINE | The contact owns a 2019 Honda Pilot. The contact stated that vehicle was equipped with the START/STOP feature; while at a stop, after releasing the brake pedal the vehicle stalled. The contact had to place the vehicle in park and restart vehicle. The heated seat on the driver side failed to produce heat. Additionally, while traveling at high speeds the vehicle stalled and was slow to restart. The vehicle was taken to the local dealer on several occasions where it was diagnosed, and the contact was informed that a rodent had chewed through the wires. The contact was also informed that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 41,000. | Crash: No Fire: No | 41,000 |
| Jan 2022 | VISIBILITY/WIPER | The rear hatch glass and gasket blew out when the rear side door was opened then shut (in cold weather-approx. 24 degrees F). If this had happened while the vehicle was in motion, it could pose a safety concern. Believe this failure was caused by a faulty component or an assembly error at the factory. Although Honda says this failure could be due to a pre-existing rock chip, this is highly unlikely since this is not the windshield, but the rear hatch glass. Consumer stated now appears the window failure may have been due to vandalism and the initial damage could have been concealed by a layer of frost. | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM,SERVICE BRAKES | Having Crackling noise coming from the front dash of my car which interferes with the radio and the screen of my radio. Seems to be the electrical problem but if it’s shutting down the radio it’s possible that it could totally shut down my car while driving . It has become a safety issue. Break problem getting a pop/clicking noise in the front left & right tire has been put in shop 5 time never fixed.. they keep adding lubricant still have the same problem.. another safety hazard.. | Crash: No Fire: No | Unknown |
| Jan 2022 | FORWARD COLLISION AVOIDANCE | I drove our Honda Pilot during a moderate snow storm. The collision avoidance system repeatedly recognized the snow as a vehicle and repeatedly applied the brakes at highway speed in heavy traffic. It happened from Davenport, IA to Des Moines, IA on 14 Jan 22. It also repeatedly tried to steer because the lane keeper assist kept malfunctioning. On Sunday 16 Jan 22 we returned from Des Moines to Davenport and it repeatedly happened again. On Sunday the roads were clear and there wasn't any precipitation in the air. I washed the windshield and wiped off the sensor panel but it didn't stop. The Honda dealer in Moline, IL told me that there was nothing they could do. They said that happens in snow and rain and that I should wash the vehicle. The vehicle is malfunctioning and dangerous. It randomly applies the brakes and tries to steer itself at highway speed if there is any obstruction to the sensors. I had to fight the steering wheel to keep it on the road when driving down the middle of the lane. Having the car applying the brakes randomly at highway speed is also incredibly dangerous. I can't control how close semi trucks follow and several almost rear ended me. They also got very upset because they thought I was doing it on purpose. I can't wash the vehicle every time it snows or pull over every time it rains hard. The dealers suggestions are not practical. The malfunctioning lane keeper assist and automatic breaking on this vehicle is an accident waiting to happen. Or it's already happened and isn't getting the credit it deserves. The lane keeper assist and automatic breaking also can't be turned off, and shouldn't have to be. | Crash: No Fire: No | Unknown |
| Jan 2022 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Dec 2021 | LANE DEPARTURE | While driving on highways that have had repairs done my lane departure sensing system has kicked in and both jerked my car over as well automatically slowed the speed. The issue is that the car's sensors are reading the material used to repair the roads as if they are the lane markers and have pulled me out of an actual lane and caused my car to slow while on the expressway. Twice this has happened during rush hour and I was nearly rear ended twice and almost hit a car in the lane next to me once. To be clear: in each of these incidents I was in a proper lane and was not drifting. The lane had repairs/patches done which caused the car's sensors to misread the lane's boundaries. | Crash: No Fire: No | Unknown |
| Dec 2021 | STRUCTURE,ENGINE | Engine acceleration suddenly degrade in the highway 50 miles seems running like 20 miles even pressing the gas hard. also water coming from no where on the driver side floor when it rain Hard or light notice this since the day I bought it. | Crash: No Fire: No | Unknown |
| Dec 2021 | ELECTRICAL SYSTEM,ENGINE | While at a stop light the idle stop engaged but when I lift my foot off the brake to begin moving forward the auto-start failed to start and vehicle reported battery failure. Put Pilot in park and made 3-5 attempts to restart before successful. Cars nearly rear ended me and my children who were in the back. | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER | Our 2019 Honda Pilot is equipped with idle stop, where the vehicle shuts off when at a red light. The engine is supposed to restart once you release the brake peddle. However, there have been numerous times when it has been slow to start, or fail to restart. This causes a safety concern since you are stuck in an intersection with a green light and could get rear-ended. We are just outside the warranty and a dealer has not reproduced the problem. There are no other indication that the starter is bad and we've had the battery checked to make sure it is good. | Crash: No Fire: No | Unknown |
| Nov 2021 | AIR BAGS | Front end impact into another vehicles passenger side. Other drivers side impact bags deployed mine did not. Seat belt pin engaged on my vehicle. | Crash: Yes Fire: No Injuries: 2 Towed | Unknown |
| Nov 2021 | POWER TRAIN | I started the Honda Pilot drove on a driveway about 30 feet to an intersection. When clear I accelerated onto the road. The car was very slow to accelerate and I slowly rolled onto the road barely avoiding an oncoming car. While in my lane I stopped and observed an AWD warning light on the dashboard. I turned the engine off then restarted the engine. The AWD warning light was off and the car drove normally. The next day when starting my car to leave a parking lot the AWD warning light appeared on my dashboard. I turned the engine off then restarted the engine. The AWD warning light was off. I drove home without the AWD warning light reappearing. | Crash: No Fire: No | Unknown |
| Oct 2021 | FORWARD COLLISION AVOIDANCE | When driving on the interstate, car automatically applied breaks at 70+ MPH bringing speed down to 55 or less as it sensed a car in the right lane. However, there was clear lanes and no potential impact for a crash. The breaking almost resulted in me getting rear ended. Also, there have been numerous instances where the car has had sensors go off for collision warnings when I am driving in the city and there is no car in sight or I am turning left at a stoplight. This is not safe and needs to be addressed. | Crash: No Fire: No | Unknown |