Complaint volume
732 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Edge Complaints
732 consumer-submitted complaints on record for the 2019 Ford Edge, grouped by component category.
732 Total complaints
7 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 213 complaints, with an average reported failure mileage of 55,314 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Edge complaints?
7 Crash
1 Fire
4 Injury
0 Fatality
25 Towed
1 Medical attention
What are the most common 2019 Ford Edge complaint categories?
POWER TRAIN 355
ENGINE 79
UNKNOWN OR OTHER 46
ENGINE AND ENGINE COOLING 23
POWER TRAIN,ENGINE 23
WHEELS 19
SEAT BELTS 16
FUEL/PROPULSION SYSTEM 15
ELECTRICAL SYSTEM 11
POWER TRAIN,UNKNOWN OR OTHER 9
732 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2019 | UNKNOWN OR OTHER | WHILE MY MOM(WHO IS 82 AND IT IS HER CAR) AND I WERE TRYING TO GET ITEMS OUT OF HER HATCH AREA ONE OF US SOMEHOW ACTIVATED THE HANDS FREE LIFTGATE. FIRST I HEARD THE CHIME SOUND AND WONDERED WHY IT WAS CHIMING, THEN THE GATE STARTED TO COME DOWN. I SIMULTANEOUSLY TRIED TO PUSH OR HOLD IT UP AS I WAS PUSHING MY MOM OUT OF THE WAY. WE BOTH GOT CLEAR OF IT, BUT IT COMPLETELY SHUT. THERE NEEDS TO BE SOME SENSOR OR SOMETHING THAT ACTIVATES WHEN IT FEELS AND OBJECT IN ITS PATH. MY MOM NOW WILL NOT USE HER HATCH ON HER BRAND NEW 2019 FORD EDGE. SHE HAD A FRIEND GET 26 STICHES IN HER HEAD WHEN HER HATCH CAME DOWN ON HER. | Crash: No Fire: No | 500 |
| Aug 2019 | UNKNOWN OR OTHER | VEHICLE HORN IS BARELY AUDIBLE. IF ON ROADWAY OR HIGHWAY VEHICLES NEXT TO YOU CANNOT HEAR THE HORN. VEHICLE HAD BRACKET FOR TWO HORNS BUT ONLY ONE IS PRESENT. PREVIOUS 2016 FORD EDGE HAD TWO HORNS. SAFETY ISUE NOT HAVING A CLEARLY AUDIBLE HORN. SEEMS TO BE A PROBLEM WITH ALL 2019 / 2019 EDGE AND EXPLORER MODELS. | Crash: No Fire: No | 100 |
| Aug 2019 | SEAT BELTS | REAR BACK SEAT BELT DO NOT WORK, TOOK 3 WEEKS TO GET A REPLACEMNET. SEAT BELT WAS ON BACK ORDER, THEY SAID. | Crash: No Fire: No | 8 |
| Jul 2019 | VISIBILITY/WIPER | WINDSHIELD HAS DISTORTION ALL THE TIME WHERE IT MESSES UP YOUR EYESIGHT AND IT TAKES A FEW SECONDS TO STRAIGHTEN BACK OUT IF YOUR EYES HIT THE SPOT!! IT HAS BEEN REPLACED 3 TIMES SINCE APRIL DIRECTLY FROM FORD. IT HAS BEEN IN SHOP SINCE JULY 19 WAITING FOR 4TH WINDSHIELD. IT IS AROUND REVIEW MIRROR ON BOTH SIDES. | Crash: No Fire: No | 15 |
| Jun 2019 | UNKNOWN OR OTHER | WHEN TRAVELING ON FREEWAY, LANE CENTERING SHOULD STEER AWAY FRO LEFT LANE. IT DOESN'T CORRECT UNTIL YOU GET ONTO RUMBLE STRIP ON FREEWAY | Crash: No Fire: No | 6,000 |
| Jun 2019 | UNKNOWN OR OTHER | 2/5/19, ATTEMPTED TO USE PARALLEL PARK ASSIST FOR THE FIRST TIME. FOLLOWING PROMPTS ON THE DISPLAY, PULLED FORWARD AND STOPPED. NEXT SCREEN PROMPTED TO REMOVE HANDS FROM STEERING WHEEL,VEHICLE PROCEEDED TO BACK UP SLOWLY AND TURNED INTO DESIGNATED SPACE,CAR ACCELERATED WITH NO TIME TO APPLY BRAKES AND IMPACTED CAR PARKED BEHIND ME AND STALLED. VEHICLE SPEED PUSHED THE PARKED VEHICLE 30 FT. THAT VEHICLE STOPPED WHEN IT HIT A PARKED CAR,2 SPACES BEHIND IT. I CALLED THE DEALER THAT DAY TO ADD THE INCIDENT TO A SCHEDULED SERVICING ON 2/8/19. SERV DEPT RAN DIAGNOSTICS,NO MALFUNCTION TO THE SYSTEM. A TEST DRIVE SHOWED PARKING ASSIST DID NOT SENSE THE CURB DURING PARALLEL PARKING,BUT REGISTERED FOR PERPENDICULAR PARKING. RESULTS WERE UNACCEPTABLE,IT CAME TOO CLOSE TO THE VEHICLE NEXT TO IT, NO PROMPT TO STOP AND PULL FORWARD. HE BACKED INTO THE CURB, NO PROMPT FROM ASSIST FEATURE. FINDINGS WERE FORWARDED TO FORD MOTOR. 2/17/19,WHILE AT A RED LIGHT,NO OTHER VEHICLES,THE LIGHT CHANGED TO GREEN,AND WHEN BRAKES RELEASED,COLLISION AVOIDANCE SOUNDED AND SENSORS LIT UP. VEHICLE WAS NOT MOVING. I RECEIVED A LETTER THAT FORD DOES NOT BELIEVE THE SUBJECT VEHICLE QUALIFIES FOR COMPENSATION BECAUSE THE DEALERSHIP TEST DROVE THE VEHICLE AND COULD NOT BE DUPLICATE COMPLAINT. 5/29/19,THE SERV MNG EXPLAINED THAT ANOTHER SERVICE DEPARTMENT VERIFIED ALL SENSORS AND WIRING ARE OPERATIONAL. A TECHNICIAN TEST-DROVE IT AND ASSURED ME THAT EVERYTHING WORKED PROPERLY. I DROVE MY VEHICLE TO A PARKING LOT, AND TRIED TO USE PARK ASSIST. IT INDICATED AN EMPTY SPOT, AND PROCEEDED TO AUTO-PARK. THE SENSORS DID NOT INDICATE A CAR ALREADY PARKED THERE. IT GAVE NO WARNING TO STOP,I MANUALLY TERMINATED THE ASSIST. THE SERVICE DEPT ASKED FOR THE VEHICLE, SO A FIELD SERVICE ENGINEER COULD TEST THE SYSTEM. THEY CONCLUDED THE SYSTEM DOES NOT WORK AS IT SHOULD AND NO UPDATE IS AVAILABLE AT THIS TIME. | Crash: Yes Fire: No Injuries: 1 Medical attention | 10,426 |
| Jun 2019 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE | SINGLE POINT OF FAILURE WHERE GROUND WIRE DISCONNECTED FROM ECM AND CAR LOST 100% FUNCTIONALITY AND SHUT DOWN COMPLETELY WHILE OPERATING/DRIVING WHILE STOPPED AT A RED LIGHT. HAZARDS WARNING LIGHTS WERE NON OPERABLE THEREFORE MY CONCERN IS IF AIRBAGS WOULD OF EVEN ACTUATED IF A REAR END ACCIDENT WOULD OF OCCURRED SINCE THE VEHICLE HAD NO FUNCTIONALITY. ISSUE CAUSED MAJOR TRAFFIC BACK UP AND POLICE HAD TO HAVE VEHICLE TOWED TO DEALER. WHILE WAITING FOR TOW TRUCK, I HAD TO CLIMB OVER CENTER CONSOLE TO MANUALLY OPEN REAR DOOR TO REMOVE MY TODDLER FROM STRANDED VEHICLE ON A MAIN ROAD (13 MILE AND DRAKE, FARMINGTON HILLS). I ALREADY VOICED A CORPORATE COMPLAINT WITH FORD AND THEY DID NOTHING TO RESOLVE ISSUE OR PUT ME INTO AN EQUIVALENT VEHICLE. THE VEHICLE HAS ALSO HAD PREVIOUS ODD/SCREACHING REAR AXLE NOISES AND BRAKE STICKING/LOCKING UP ISSUES WHEN PUTTING INTO REVERSE AFTER PARKED OVERNIGHT AND HAS BEEN INTO THE DEALER 2-3X FOR THIS ISSUE. VEHICLE IS <6 MONTHS OLD. | Crash: No Fire: No | 2,800 |