Complaint volume
700 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Edge Complaints
700 consumer-submitted complaints on record for the 2019 Ford Edge, grouped by component category.
700 Total complaints
7 Crash reports
1 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 1 fire report, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 211 complaints, with an average reported failure mileage of 55,127 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Edge complaints?
7 Crash
1 Fire
4 Injury
0 Fatality
24 Towed
1 Medical attention
What are the most common 2019 Ford Edge complaint categories?
POWER TRAIN 333
ENGINE 79
UNKNOWN OR OTHER 43
ENGINE AND ENGINE COOLING 23
POWER TRAIN,ENGINE 22
WHEELS 19
FUEL/PROPULSION SYSTEM 15
SEAT BELTS 14
ELECTRICAL SYSTEM 10
POWER TRAIN,UNKNOWN OR OTHER 9
700 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2024 | POWER TRAIN | The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000. | Crash: No Fire: No | 78,000 |
| Mar 2024 | AIR BAGS,SEAT BELTS | The contact owns a 2019 Ford Edge. The contact stated that the air bag and the seat belt warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear passenger's side seat belt was defective. The dealer was notified of the failure and advised the contact to the take the vehicle to their location for diagnostic testing and repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000. | Crash: No Fire: No | 49,000 |
| Mar 2024 | SERVICE BRAKES, AIR,SERVICE BRAKES | See attached document for complaint | Crash: No Fire: No | Unknown |
| Mar 2024 | POWER TRAIN | The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625. | Crash: No Fire: No Towed | 118,625 |
| Mar 2024 | POWER TRAIN | After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN | The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000. | Crash: No Fire: No | 80,000 |
| Feb 2024 | ENGINE,ENGINE AND ENGINE COOLING | The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223. | Crash: No Fire: No | 60,223 |
| Feb 2024 | WHEELS | I took my vehicle in for oil change and tire rotation and was told that the tire rotation could not be done due to “swelled lug nuts”. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN | My vehicle shudders, bucks, and jerk switching gears at slow speed. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN,UNKNOWN OR OTHER,ENGINE | The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN | The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended | Crash: No Fire: No | Unknown |
| Feb 2024 | ENGINE | I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN | The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000. | Crash: No Fire: No | 69,000 |
| Feb 2024 | SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES | The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918. | Crash: No Fire: No Towed | 89,918 |
| Jan 2024 | SEAT BELTS | The contact owns a 2019 Ford Edge. The contact stated that while his daughter was occupying the front seat and using the front passenger's side seat belt, the seat belt became snagged on an unknown object and swayed apart. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000. | Crash: No Fire: No | 68,000 |
| Jan 2024 | ENGINE | CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford. | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN | The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall. | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE | The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive. | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN,ENGINE | The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500. | Crash: No Fire: No | 78,500 |
| Jan 2024 | POWER TRAIN | My transmission went out and the dealership charges 8,800 to repair. I don't have that kind of money. My car has less than 100,000 and i can't believe my transmission went out. This is un heard of. I just want to see what can be done about this | Crash: No Fire: No | Unknown |
| Jan 2024 | POWER TRAIN | The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving over 35 MPH, the vehicle started to shake non-stop. The contact believed that the failure was associated with NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000. | Crash: No Fire: No | 63,000 |
| Jan 2024 | POWER TRAIN | When decelerating on an interstate offramp we felt/heard a hard down shift. When we accelerated form a dead stop there was a scraping sound. Reaching a parking lot we attempted to shift to park at which time we received a short message, the shift knob vibrated and the vehicle would not shift to park. After a second attempt the vehicle did shift and I was able to turn it off. After calling the Dealer we attempted to return home (<5 miles), the transmission would not shift into park. After turning the vehicle off and back on it would and we were able to drive home with the scraping sound noted in low gear. Vehicle was towed to dealer where it was determined the transmission (8F35) had free metal in it (no source determination) indicating a catastrophic failure and replacement was required. I am concerned that if such a failure occurred at high-speed loss of control could result in a serious accident with property damage and physical injury from a collision. The vehicle had under 100,000 so the transmission should not have failed in this time period. Cost of repair was $8,584. It is my understanding this is a new model (8F35) transmission and research identifies other incidences of the transmission failing between 60,000 and 100,000 miles. When asked, Ford refuses to admit there is any design flaw in the transmission or offer corrective action. | Crash: No Fire: No | Unknown |
| Jan 2024 | WHEELS | The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was at the dealer being serviced, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,982. | Crash: No Fire: No | 74,982 |
| Jan 2024 | POWER TRAIN | The contact owns a 2019 Ford Edge. The contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. A message indicating a gear failure was displayed. Additionally, the contact stated that the vehicle failed to respond while shifting into drive(D). The vehicle was pushed into the driveway. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was test driven. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000. | Crash: No Fire: No | 117,000 |
| Jan 2024 | POWER TRAIN | I started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. The jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! I took the car to a body shop and they told me it was the transmission so I scheduled an appointment with a transmission specialist well they told me it wasn’t the transmission because no codes come up in the computer. Well I was still experiencing problems with my car driving so I went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn’t give a code. Finally the service manager tells me it’s the torque converter and will cost $3225 but Ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! Not even Autozone or auto part stores have this torque converter! So I have to either replace my whole transmission or buy a new car! My car is not old and still have a significant amount on my car loan so it makes trading it in super hard! This is unacceptable! So I’m supposed to ride around with my car not only not switching gears correctly but the more I drive it the more I risk the transmission locking up on me in the middle of the highway and Ford has no fix for a problem that they created! This is absolutely unacceptable!!!! There should be a recall on this part as there are several forums online of people with 2019 ford edge with the EXACT same problem and in the same bind of not being able to find the piece to fix their cars!! Please help! | Crash: No Fire: No | Unknown |