Complaint volume
452 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Volkswagen Atlas Complaints
452 consumer-submitted complaints on record for the 2018 Volkswagen Atlas, grouped by component category.
452 Total complaints
5 Crash reports
0 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are air bags, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 5 crash reports, 0 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 218 complaints, with an average reported failure mileage of 23,186 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to air bags, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Volkswagen Atlas complaints?
5 Crash
0 Fire
12 Injury
0 Fatality
11 Towed
2 Medical attention
What are the most common 2018 Volkswagen Atlas complaint categories?
AIR BAGS 78
ELECTRICAL SYSTEM 42
ENGINE 41
SERVICE BRAKES 40
UNKNOWN OR OTHER 32
ELECTRICAL SYSTEM,ENGINE 11
FORWARD COLLISION AVOIDANCE 11
SEATS 11
EXTERIOR LIGHTING 10
STEERING 9
452 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2019 | ELECTRICAL SYSTEM | I WAS STOPPED AT A BUSY INTERSECTION WHEN THE BATTERY DIED. THIS WAS THE SECOND TIME IN 2 WEEKS THAT THE BATTERY DIED. TRAFFIC HAD TO BE REROUTED AROUND ME AS I SAT WAITING FOR A JUMP START. I TOOK IT TO THE DEALER AND THEY SAY THE BATTER IS ON BACK ORDER WHICH MAKES ME THINK THAT THIS IS A SYSTEMIC PROBLEM AFFECTING THIS VEHICLE. | Crash: No Fire: No | 31,000 |
| Mar 2019 | ELECTRICAL SYSTEM,SERVICE BRAKES | WAS DRIVING DOWN MY DRIVEWAY AND THE ELECTRONIC BRAKE ALL OF A SUDDEN MALFUNCTIONED AND TURNED ON, AND LOCKED UP ALL MOVEMENT. THE SYSTEM WAS SCREAMING ELECTRONIC BRAKE MALFUNCTION, DO NOT DRIVE, BRAKE IS ACTIVATED. I WAS ABLE TO EVENTUALLY PUT IT BACK UP NEAR MY HOUSE IN THE PARKING PORTION OF THE DRIVEWAY. THIS IS NOT THE FIRST TIME THAT THE BRAKE HAS MALFUNCTIONED HOWEVER IT IS THE FIRST TIME THAT IT HAS DONE IT WHILE I WAS DRIVING, NORMALLY I CAN TURN OFF THE CAR WAIT ABOUT 5 MINUTES OR SO AND THEN IT'LL STOP MALFUNCTIONING HOWEVER THIS TIME THE BRAKES LOCKED UP AND THE CAR WOULD NOT MOVE. I COULD NOT GET THE BRAKE TO TURN OFF. HAD THE CAR TOWED TO THE DEALERSHIP (STILL SHOWING A MALFUNCTION AFTER VEHICLE WAS OFF ALL DAY). AT THE DEALER FOR SEVERAL DAYS, THEY SAID THEY COULD NOT REPLICATE THE INCIDENT AND THE CAR DOES NOT KEEP A LOG OF MALFUNCTIONS INTERNALLY SO THERE WAS NOTHING TO BE DONE. I HAVE A LONG LIST OF PROBLEMS WITH SENSORS, CAMERA SYSTEMS, AND OTHER ELECTRONIC FAILURES GOING BACK THROUGH AUGUST 2018 | Crash: No Fire: No | 30,000 |
| Mar 2019 | ELECTRICAL SYSTEM | THE BATTERY HAS GONE DEAD 3 TIMES,, ONCE AT A STOP LIGHT WHILE DRIVING AND ONCE AFTER DRIVING 45 MINUTES, TURNING CAR OFF FOR GAS, THEN DEAD AT GAS STATION ... JUST DROVE TO DEALERSHIP TODAY AND IT HAPPENED AGAIN WHILE IN THE WAITING BAY IN THE SERVICE DEPARTMENT, JENNINGS VOLKSWAGEN HAD TO JUMP CAR TO MOVE IT ... WAS SITTING OFF FOR 5 MINUTES AFTER DRIVING FOR 1 HOUR | Crash: No Fire: No | Unknown |
| Mar 2019 | ELECTRICAL SYSTEM | I PULLED UP TO A RED LIGHT AT A BUSY INTERSECTION AND THE AUTO START/STOP ACTIVATED STOPPING THE ENGINE. WHEN THE LIGHT TURNED GREEN, THE ENGINE WOULD NOT RESTART AND A WARNING POPPED UP STATING THE BATTERY WAS ALMOST DEAD AND I SHOULD DRIVE TO CHARGE THE BATTERY. IT WAS A LITTLE TOO LATE FOR THAT! I DID NOT RECEIVE ANY TYPE OF WARNING PRIOR TO THE BATTERY DYING, AND WHY ON EARTH WOULD THE START/STOP ALLOW THE ENGINE TO STOP IF THE BATTERY DIDN'T HAVE ENOUGH JUICE TO RESTART THE VEHICLE?? I RECEIVED A LOT OF ANGRY HONKING FROM PEOPLE STUCK BEHIND ME IN THE INTERSECTION, BUT THANKFULLY A COP NEARBY SAW WHAT WAS GOING ON AND STOPPED ALL TRAFFIC TO ASSIST WITH PUSHING MY VEHICLE OFF THE ROAD. MY CAR IS BARELY A YEAR OLD, THIS SHOULD NOT HAVE HAPPENED. I WAS THREE MILES FROM A HUGE INTERNATIONAL AIRPORT AND ON MY WAY TO CATCH A FLIGHT, BUT INSTEAD I HAD TO WAIT ON ROADSIDE ASSISTANCE TO COME HELP MY STRANDED VEHICLE. | Crash: No Fire: No | 21,000 |
| Mar 2019 | ELECTRICAL SYSTEM,AIR BAGS | WHEN RIDING IN THE PASSENGER SEAT THE AIR BAG WOULD DISENGAGE AND ENGAGE AS THE PERSON MOVED IN THE SEAT WITH THE MOVEMENT OF THE CAR. MOVED THE SEAT BACK AND IT WENT OFF, DEALERSHIP MECHANIC COULD FIND NOTHING WRONG. LAST HAPPENED THIS MORNING, STARTED AFTER A FEW SECONDS OF GRINDING, THEN WENT 12 MPH, SHUT DOWN, THEN STARTED FINE. HAD THE VEHICLE FOR 14 MONTHS THE BATTERY WENT DEAD, WHEN PUSHING THE START BUTTON IT WOULD CATCH AND CONTINUE TO TRY STARTING EVEN WHEN THE FINGER WAS REMOVED. WHEN IT STARTED EPC WOULD COME UP AND THE VEHICLE WOULD MOVE AT ABOUT 12 MPH. SHUT THE VEHICLE DOWN AND START AGAIN, IT WOULD RUN OK. HAVE HAD IT INTO REPAIRS TWICE AND NOTHING IS FOUND, YET IT CONTINUES TO START OR NOT START AND RUN SLOW. WARNING COMES UP CHECK RUNNING LIGHT, CHECK RIGHT HEADLIGHT, CHECK LEFT HEADLIGHT. REPLACED THE BATTERY TWO MONTHS AGO, HAVE ALREADY HAD TO CHARGE BECAUSE IT HAS GONE DEAD. IT IS LIKE THE COMPUTER PANEL IS NOT TURNING OFF. THE VEHICLE HAS ALWAYS BEEN STOPPED - PARKED WHEN IT WILL NOT START, SOMETIMES FOR A FEW MINUTES SOME TIMES OVER NIGHT AFTER HAVING TO USE THE FOG LIGHTS. I HAVE ALL THE RECALLS FIXED, BUT THIS STARTED AFTER HAVING THOSE FIXED. MY BATTERY WAS REPLACED AFTER 45,000 MILES. | Crash: No Fire: No | 45,000 |
| Feb 2019 | UNKNOWN OR OTHER | ON 11/20/2018 MY LOW COOLANT LIGHT CAME ON. I TOOK IT TO A LOCAL DEALERSHIP IN TOWN & THEY TOPPED OFF THE COOLANT. THE TECH ADVISED ME TO TAKE IT TO MY REGISTERED DEALERSHIP FOR INSPECTION. ON 11/21/2018 I TOOK IT TO MY DEALERSHIP & STATED THE ISSUE AND NOTED THE WARNING LIGHT. THEY INSPECTED THE VEHICLE, FOUND THE FLUID WAS LOW (AGAIN ONLY 24 HOURS AFTER BEING TOPPED OFF). RAN A PRESSURE TEST & INSPECTED FOR LEAKS. THE TECH SAID THE FLUID WAS LOW & THEY DON'T KNOW WHY/WHERE. THEY SAID THIS IS NORMAL. THIS IS NOT NORMAL ON A 1 YEAR OLD VEHICLE WITH < 10K MILES PURCHASED BRAND NEW. THIS IS A PRESSURIZED SYSTEM SO EITHER IT'S A BAD HEAD GASKET & THE SYSTEM WILL BURST, IT'S LEAKING & THEY DIDN'T LOOK VERY HARD, OR IT'S LEAKING INTO MY ENGINE CYLINDERS & MIXING WITH OIL WHICH WILL SEIZE THE VEHICLE. THIS COMPLAINT COMES IN ADDITION TO ANOTHER COMPLAINT I FILED WITH NHTSA WHERE MY VEHICLE DIED WHILE IN MOTION ON 02/10/2019. THIS ATLAS IS NOT SAFE TO DRIVE & HAS OBVIOUS MANUFACTURE DEFECTS/POOR ENGINEERING. | Crash: No Fire: No | 9,500 |
| Feb 2019 | ELECTRICAL SYSTEM | BATTERY WENT DEAD WITHOUT WARNING. DEALER HAS CAR DOES NOT KNOW HOW LONG IT WILL TAKE TO GET NEW BATTERY. DEALER SAYS BATTERY PROBLEM | Crash: No Fire: No | 24,000 |
| Feb 2019 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | THE FORWARD COLLISION AVOIDANCE AND OBJECT DETECTION WERE NOT WORKING WHEN I PICKED UP THE NEW LEASE VEHICLE FROM THE DEALER ON JUNE 19, 2018. UPON STARTING THE VEHICLE A MESSAGE APPEARS ON THE CONSOLE THAT THE FRONT ASSIST IS "NOT AVAILABLE". AUTOMATIC BRAKING, COLLISION AVOIDANCE IS AFFECTED. ACC (ASSISTED CRUISE CONTROL) IS ALSO NOT OPERATIONAL WITHOUT THE FRONT ASSIST FUNCTIONING. THE DEALER HAS MADE SEVERAL ATTEMPTS TO FIX THE PROBLEM. THERE HAVE BEEN FIVE SEPARATE ATTEMPTS BY VW SERVICE TO FIX THIS PROBLEM. EACH TIME THEY CORRECTED THE PROBLEM IT STOPS WORKING WITHIN 1-5 DAYS. I HAVE TAKEN THE SUV IN FOR REPAIR FOR THIS PROBLEM ON 7/12/18, 7/24/18, 10/8/18, 2/12/19, 2/26/19. | Crash: No Fire: No | 85 |
| Feb 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | MY ATLAS DIED IN THE DRIVE THRU WHILE RUNNING (STATIONARY BUT ABOUT TO MOVE WHEN IT DIED) WITHOUT ANY WARNING. THE VEHICLE HAS LESS THAN 25,000 MILES AND HAD JUST BEEN SERVICED LESS THAN ONE MONTH PRIOR. WHEN IT DIED, THE CAR DASH WAS BLINKING DIFFERENT MESSAGES BUT ONE SAID, 'DRIVE TO CHARGE 12V'. I COULDN'T TURN THE ENGINE OVER; THE WINDOWS WOULD NOT GO UP; AND I WAS STUCK IN THE DRIVE THRU FOR ALMOST AN HOUR BEFORE SOMEONE WAS ABLE TO JUMP MY CAR TO GET IT TO THE DEALER. DEALER SAID THEY HAD CHANGED 4-5 BATTERIES OUT OF THE SAME TYPE OF CAR THAT WEEK. THAT WAS THREE WEEKS AGO. NO ETA ON WHEN A BATTERY WILL BE AVAILABLE. I WENT NEARLY 10 TEN DAYS WITHOUT A CAR AND NOW I HAVE A LOANER. NO INFORMATION ON CAUSE OF PROBLEM OR WHETHER A NEW BATTERY WILL FIX THE PROBLEM. NEITHER THE DEALER NOR VW HAVE GIVEN ME ANY INFORMATION OR GUIDANCE ON WHETHER THE VEHICLE WILL BE SAFE TO DRIVE AFTER BATTERY REPLACEMENT'I REPEATEDLY EXPLAINED THAT MY VEHICLE DIED WHILE RUNNING 'THANKFULLY NOT IN AN INTERSECTION OR RED LIGHT'BUT STILL NO INFORMATION ON THE ISSUE. I ALSO AM NOT GETTING ANY INFORMATION AS TO WHY IT COULD TAKE OVER A MONTH TO EVEN GET A BATTERY. | Crash: No Fire: No | 24,800 |
| Feb 2019 | POWER TRAIN,ELECTRICAL SYSTEM | VEHICLE DOES NOT STAY IN ECO MODE. DIGITAL DISPLAY SHUTS DOWN RANDOMLY (RADIO DISPLAY) STRUT NOISE UNIDENTIFIED | Crash: No Fire: No | 16,000 |
| Feb 2019 | ENGINE | TWICE THE ENGINE SHUT OFF WHILE WAITING AT A RED LIGHT. HAD TO PUT CAR IN PARK AND RESTART. BOTH TIMES IT WAS IN THE MORNING DURING RUSH HOUR ON A CITY STREET WITH INFANT IN THE CAR, VERY SCARY AND STRESSFUL! THE CAR USUALLY START/STOPS TO SAVE ENERGY BUT I DIDN'T REALIZE IT TURNS COMPLETELY OFF IF YOU'RE STOPPED AT A LIGHT! | Crash: No Fire: No | 8,000 |
| Feb 2019 | UNKNOWN OR OTHER,SERVICE BRAKES | 2/20/2019 AT 16:19 PST - I WAS DRIVING ON A CLOUDY AFTERNOON, APPROACHING A RAILROAD CROSSING, ABOUT 100 FT AWAY. MY ATLAS' RADAR WAS TRIPPED BY SOMETHING AND THE CAR SLAMMED THE BRAKES TO AVOID A CRASH. EXCEPT THERE WAS NOTHING ON THE ROAD. I AM GLAD THERE WERE NO CARS AROUND ME OTHERWISE I WOULD HAVE BEEN INVOLVED IN A CRASH. | Crash: No Fire: No | 30,000 |
| Feb 2019 | VISIBILITY/WIPER | I WAS DRIVING ON THE HIGHWAY AT ABOUT 70MPH WITH NO OTHER CARS NEARBY WHEN I HEARD A LOUD EXPLOSION/GUNSHOT SOUND AND THEN THE GLASS FROM SUNROOF RAINED DOWN ALL OVER ME. LUCKILY, I ONLY SUSTAINED MINOR ABRASIONS TO MY NECK/BACK FROM THE GLASS. WHEN I LOOKED UP, MOST OF THE GLASS FROM THE FRONT PART OF MY PANORAMIC SUNROOF WAS GONE. WE TOOK IT TO THE DEALERSHIP, WHO CLAIMED THAT IT MUST HAVE BEEN A ROCK, HOWEVER, NO OTHER VEHICLES WERE NEARBY AND I WAS NOWHERE NEAR AN OVERPASS. THEY RECOMMEND FILING AN INSURANCE CLAIM, WHICH I DID, AND USAA COVERED IT. | Crash: No Fire: No | 850 |
| Feb 2019 | FUEL SYSTEM, GASOLINE | 2018 VOLKSWAGEN ATLAS. CONSUMER WRITES IN REGARDS TO FUEL TANK ISSUES. *LD *TR | Crash: No Fire: No | Unknown |
| Feb 2019 | AIR BAGS,SEAT BELTS | TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR | Crash: Yes Fire: No Towed | 2,000 |
| Feb 2019 | STEERING | AT AROUND 40-50 MILES AN HOUR THE LANE ASSIST WILL PERIODICALLY JERK THE STEERING WHEEL TO ONE SIDE WHEN THERE IS A BREAK IN THE LINES PAINTED ON THE ROAD. I HAVE HAD THE CAR TO THE DEALERSHIP OVER 8 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO DU[PLICATE THE PROBLEM AND THEREFORE UNABLE TO DO ANYTHING ABOUT IT. THEY TELL ME TO EITHER TURN THE LANE ASSIST OFF (BUT I PAID EXTRA FOR THE CAPABILITY) OR GET USED TO IT BECAUSE THAT CAR IS WORKING WITHIN THE MANUFACTURERS SPECIFICATIONS. | Crash: No Fire: No | 30,000 |
| Feb 2019 | ELECTRICAL SYSTEM | VEHICLE BATTERY STOPPED WORKING WITHIN LESS THAN AN YEAR, DEALERSHIP SERVICE IS HARD TO WORK UNLESS THE CAR IS COMPLETELY DEAD AND WILL INFORM CUSTOMERS THAT THE BATTERY WAS UNDERSIZED ON THE VEHICLE. IT WILL SUDDENLY DIE WHEN AUTO START/STOP FUNCTION IS ENGAGED, IT CAN HAPPEN WHILE STOPPED AT A RED LIGHT. | Crash: No Fire: No | 20,000 |
| Feb 2019 | ELECTRICAL SYSTEM | PURCHASED NEW 2018 VW ATLAS WITH NOW, 10K MILES. THE LAST 2 WEEKS THE DASH SENSORS HAVE BEEN RANDOMLY GOING OFF & ON. SUNDAY 02/10 I WAS DRIVING, THE VEHICLE SHUT OFF WHILE IN MOTION. BRAKES LOCKED, NO STEERING CONTROL, NO ELECTRICAL. WHEN TRIED TO RESTART THE FIRST TIME -T HE SENSOR SAID TO 'DRIVE TO CHARGE 12V BATTERY' BUT THE CAR WOULD NOT TURN BACK OVER TO DO SO. TOWING COMPANY WAS ABLE TO JUMP IT, THE BATTERY WAS RUNNING @ 15V WHICH IS TOO HIGH FOR VW (CONFIRMED WITH SERVICE TECH THIS IS ABNORMAL). WAS NOT ABLE TO KEEP IT RUNNING, SO WE HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP CALLED & SAID "BAD BATTERY VW ATLAS IS KNOWN FOR CHRONIC BATTERY FAILURE". I WAS TOLD A NEW ONE IS ON BACKORDER WITH NO ETA - BUT THAT MY ATLAS IS SITTING IN THE LOT NEXT TO ANOTHER ATLAS WITH THE SAME PROBLEM, THAT HAS BEEN WAITING ON A REPLACEMENT FOR 3 WEEKS. WILL USE A LOANER CAR FOR A MONTH UNTIL MINE IS FUNCTIONING. I WAS ALSO TOLD THE REPLACEMENT BATTERY MAY OR NOT BE A FIX/SOLUTION BUT IT'S ALL THEY CAN DO FOR NOW TO GET THE CAR RUNNING. BESIDE MYSELF THERE HAS BEEN NO FORMAL RECALL TO THIS TO PREVENT CATASTROPHIC INJURY TO VW ATLAS OWNERS WHO OWN A VEHICLE THAT FAILS WHILE IN MOTION. LOCATED ON A CITY STREET - DID INVOLVE LOCAL LAW ENFORCEMENT TO PREVENT ADDITIONAL THREATS TO DANGER IN THE ROADWAYS. | Crash: No Fire: No | 10,000 |
| Feb 2019 | POWER TRAIN,UNKNOWN OR OTHER | TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR! | Crash: No Fire: No | 175 |
| Feb 2019 | ELECTRICAL SYSTEM,ENGINE | SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR. | Crash: No Fire: No | 20,000 |
| Feb 2019 | VEHICLE SPEED CONTROL,ENGINE | TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATION. THE MANUFACTURER ALSO REFUSED TO LOOK AT ANY OF THE VIDEOS AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT WITH ANOTHER DEALER. THE FAILURE MILEAGE WAS 10. | Crash: No Fire: No | 10 |
| Feb 2019 | ELECTRICAL SYSTEM | BATTERY DIED AFTER LESS THAN ONE YEAR (BAD CELL) | Crash: No Fire: No | 10,000 |
| Feb 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE. | Crash: No Fire: No | Unknown |
| Feb 2019 | ELECTRICAL SYSTEM | I WAS DRIVING THE CAR ON A CITY STREET WHEN IT SUDDENLY JUST SHUT OFF AND WOULD NOT COME BACK ON. THIS IS THE SECOND TIME THIS HAS HAPPENED, AND THERE IS NO WARNING AND NO WAY TO GET THE CAR PULLED TO SAFETY. | Crash: No Fire: No | 12,000 |
| Feb 2019 | UNKNOWN OR OTHER,ENGINE | 1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE | Crash: No Fire: No | 26,600 |