Complaint volume
984 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Tesla Model 3 Complaints
984 consumer-submitted complaints on record for the 2018 Tesla Model 3, grouped by component category.
984 Total complaints
100 Crash reports
4 Fire reports
34 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are suspension, unknown or other, forward collision avoidance. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 100 crash reports, 4 fire reports, 34 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 219 complaints, with an average reported failure mileage of 25,782 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to suspension, unknown or other, forward collision avoidance?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Tesla Model 3?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Tesla Model 3
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Tesla Model 3 complaints?
100 Crash
4 Fire
34 Injury
0 Fatality
63 Towed
19 Medical attention
What are the most common 2018 Tesla Model 3 complaint categories?
SUSPENSION 116
UNKNOWN OR OTHER 82
FORWARD COLLISION AVOIDANCE 73
ELECTRICAL SYSTEM 49
AIR BAGS 42
SEAT BELTS 39
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 34
STRUCTURE 27
STEERING 26
AIR BAGS,SEATS 20
984 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2020 | UNKNOWN OR OTHER | MY VEHICLE LIKE MANY OTHER MODEL 3S STARTING MYSTERIOUSLY OPENING THE WINDOW WHEN THE VEHICLE IS PARKED AND UNATTENDED. THIS HAPPENED 3 TIMES IN THE PAST FIVE DAYS. THIS LEAVES THE VEHICLE UNSECURED. THEY PHONE APP ALERTS ME THAT ONE OR MORE WINDOWS ARE NOT FULLY CLOSED. THERE ARE HUNDREDS OF COMPLAINTS OF THIS ON THE TESLA BLOG SITE. NO CURE OR ACTIONS HAVE BEEN TAKEN SO FAR. WHAT WOULD HAPPEN IF PARKED IN PUBLIC AREAS FOR A DAY OR TWO AND IF THERE WERE FOUL WEATHER OR THIEVES. THEY SHOULD FIX THIS. THE DATE SHOWN BELOW IS FOR THE LAST TIME. | Crash: No Fire: No | 11,631 |
| Aug 2020 | STEERING,SUSPENSION | SORRY TO TROUBLE YOU AGAIN ...BUT.. HERE IS A MODEL 3 IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37236422?ROWNUMBER=9 THE SUSPENSION FELL OFF AND IT'S LYING ON THE GROUND. HAVE A LOOK PLEASE. THIS IS NOT GOOD. NOT GOOD AT ALL. THANK YOU. KEEF | Crash: Yes Fire: No Towed | 10,000 |
| Aug 2020 | SUSPENSION | THERE IS SQUEAKING SOUND COMING FROM FRONT WHEEL PASSENGER SIDE AND IT BECOMES LOUDER AND LOUDER WHEN CRUISING AT LOW SPEEDS ON CITY STREET | Crash: No Fire: No | 50,000 |
| Jul 2020 | SUSPENSION | PLEASE NOTE THAT I HAVE USED A SUBSTITUTE VIN TO FILE THIS REPORT SINCE THE VIN OF THE CAR I AM COMPLAINING ABOUT IS UNAVAILABLE. HERE IS THE MODEL 3 IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/34936400/PHOTOS THIS CAR IS IN DETROIT AND COULD EASILY BE INSPECTED BY NHTSA STAFF. THE PHOTOGRAPHS SHOW THAT THE CAST MONKEY METAL LOWER SUSPENSION ARM HAS SNAPPED. THE BRIGHT SURFACE OF THE SNAPPED PART SHOWS THAT IT IS A CLEAN BREAK CAUSED BY BAD CASTING. ALSO THE MONKEY-METAL STEERING KNUCKLE HAS SNAPPED COMPLETELY IN HALF AND THIS HAS BEEN STASHED ON THE BACK SEAT. THIS IS CONVENIENT FOR NHTSA STAFF TO INSPECT BECAUSE THEY WILL NOT NEED TO GET THEIR HANDS DIRTY. CLOSE UP PHOTOGRAPHS OF THE AFFECTED PARTS ARE ATTACHED TO THIS SUBMISSION. A FEW OWNERS ARE NOW STARTING TO FILE COMPLAINTS ABOUT BROKEN SUSPENSIONS. IF YOU OPEN AN INVESTIGATION INTO SUSPENSION FAILURES IT WILL GIVE EVEN MORE OWNERS THE OPPORTUNITY TO REPORT THEIR PROBLEMS. THANK YOU. KEEF DATE OF CRASH, MILEAGE ETC. ARE ESTIMATES | Crash: Yes Fire: No Towed | 5,000 |
| Jul 2020 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES | CAR WAS ON DRIVEWAY GOING5MPH. APPLIED BRAKE BRAKE PEDAL WAS LOCKED IN POSITION CAR CONTINUED GOING 5MPH.WENT THROUGH GARAGE DOOR. CONTINUED AT 5MPH HIT WALL. PUT HOLE IN WALL CAR STOPPED. WE WEREN'T INJURED. CAR NEVER SLOWED OR SPEEDED UP. REPORTED TO TESLA THE NEXT DAY. THEY SAID THE CAR HAS A DATA RECORDER. I ASKED FOR THE DATA. AFTER NUMEROUS REQUESTS 7 WEEKS LATER THEY HAVE FAILED TO CONTACT US | Crash: Yes Fire: No Towed | Unknown |
| Jul 2020 | VEHICLE SPEED CONTROL | AS I RETURNED HOME FROM WORK AND ENTERED MY DRIVEWAY AT VERY LOW SPEED TO PARK, THE TESLA JUST TOOK OFF AT WHAT FELT LIKE FULL POWER ACCELERATION. IT COULD NOT BE STOPPED AND HIT MY TWO CAR GARAGE. BOTH GARAGE DOORS AND THE CENTRAL COLUMN WERE UNHINGED AND DAMAGED. THE CONTENTS STORED IN THE GARAGE WERE DAMAGED AND AN INTERNAL WALL WAS ALSO KNOCKED OFF. THE CAR WAS DECLARED A TOTAL LOSS AND PROPERTY DAMAGE WAS EXTENSIVE. IT SHOULD BE NOTED THAT SUCH SUDDEN UNINTENDED ACCELERATION HAD HAPPENED WITH THIS CAR A FEW MONTHS EARLIER ALSO AND WAS REPORTED TO TESLA WITH A REQUEST THAT A SAFETY ANALYSIS BE PERFORMED. THEY STATED THAT THERE WAS NOTHING WRONG WITH THE CAR WHICH I DO NOT AGREE WITH IN VIEW OF THIS SECOND INCIDENT. I WAS LUCKY FIRST TIME SINCE THERE WAS NO CAR PARKED ON THE OTHER SIDE OF THE DRIVEWAY AND I WAS ABLE TO TURN RIGHT, DRIVE ON TO THE GRASSED AREA, AND THEN ON TO THE ROAD. TESLA HAS A SERIOUS SAFETY PROBLEM OF SUDDEN UNINTENDED ACCELERATION WITHOUT INPUT FROM THE DRIVER. IT MUST BE INVESTIGATED AND FIXED. | Crash: Yes Fire: No Injuries: 1 Towed | 28,326 |
| Jul 2020 | UNKNOWN OR OTHER | ON 7/18/2020, I PULLED INTO PARKING SPOT AND MY TESLA ACCELERATED SUDDENLY WENT OVER THE CURB, HIT THE WALL OF A BUSINESS, HIT THE DOORS OF A BUSINESS AND A PERSON COMING OUT OF THAT BUSINESS THEN IT HIT POLE AND STOPPED. AMBULANCE TOOK A PERSON HIT TO THE HOSPITAL ( I PRAY FOR HIS WELLBEING), I HAVE POLICE REPORTED AND CAR TOWED AWAY ( TOTALLY RUINED). IT WAS LIKE A NIGHTMARE WHEN CAR SPED UP SUDDENLY AND YOU SEE PERSON THROWN INTO YOUR WINDSHIELD. SOMETHING MUST BE DONE BEFORE MORE PEOPLE ARE HURT AND LIVES ARE TAKEN. TESLA THIS IS SERIOUS. WE JUST HAVE UPGRADED THE SOFTWARE, LAST WEEK. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 34,067 |
| Jun 2020 | SUSPENSION | CONTROL ARM, UPPER RH DAMAGED OR BROKEN. LOUD SQUEALING NOISE WHEN DRIVING AT LOWER SPEEDS 0-30 MPH. HAS GOTTEN INCREASINGLY WORSE THE PAST DAY OR SO. TESLA TECHNICIAN SET AN APPOINTMENT TO REPLACE AND SAID IT WAS A KNOWN DEFECTIVE PART FROM THE MANUFACTURING PROCESS. I AM SERIOUSLY CONCERNED ABOUT THE LH CONTROL ARM PART AND IF THAT NEEDS TO BE INSPECTED AND POTENTIALLY REPLACED. *TR | Crash: No Fire: No | 26,700 |
| Jun 2020 | STRUCTURE | VEHICLE WAS IN MOTION, DRIVING AT A SLOWER SPEED DRIVING ON A CITY ROAD THROUGH A MINIMAL AMOUNT OF STANDING WATER WHEN THE THE BUMPER COVER FORCIBLY RIPPED OFF AFTER TEARING BRACKETS AND THE UNDERCARRIAGE AND WHEEL-WELL PANELS. *TR | Crash: No Fire: No | 30,000 |
| Jun 2020 | UNKNOWN OR OTHER | MY TESLA MODEL 3 HAS AN ISSUE KNOW AS PHANTOM TOUCH, WHICH, BASED ON THE TESLA FORMS IS NOT A PROBLEM THAT IS UNIQUE TO ME, BUT IT OCCURS WITH MANY EARLY PRODUCTION MODEL 3S. ACCORDING TO THE DISCUSSIONS IN TESLA FORUMS, PHANTOM TOUCH IS A HARDWARE PROBLEM THAT IS RESOLVED BY REPLACING THE TOUCH SCREEN. PHANTOM TOUCH HAS HAPPENED TO ME THREE TIMES, THE FIRST TWO WERE WHEN I FIRST GOT IN THE CAR, AND I JUST REBOOTED THE SYSTEM BEFORE DRIVING. THE THIRD TIME IT HAPPENED WHILE MY WIFE WAS DRIVING AND IT CREATED A POTENTIALLY DANGEROUS SITUATION. THE SCREEN PICKS UP PHANTOM SIGNALS AND STARTS CHANGING THINGS LIKE RADIO VOLUME AND CHANNELS, HVAC SETTINGS ETC. BASED ON MY EXPERIENCE, IT ALSO TURNS ON AN OFF WIPERS AND HEADLIGHTS. IT WAS A GOOD THING WHEN IT HAPPENED WHILE DRIVING IT WAS DAYLIGHT WITH NO RAIN, IF IT WERE DARK OR RAINING IT COULD HAVE EASILY CAUSED AN ACCIDENT. BASED ON THE MESSAGES ON THE SCREEN IT SEEMS THAT THE CAMERA AND OTHER SAFETY SYSTEMS MAY HAVE ALSO BEEN DISABLED BY PHANTOM TOUCH, AND ONE OF THE SCREENS THAT APPEARED WHILE IT WAS GOING CRAZY WAS TO CHANGE THE SPEED OF THE VEHICLE WHILE ON CRUISE CONTROL. I GAVE TESLA THE DATE AND TIME OF THE LAST PROBLEM, NOTING THAT IT OCCURRED ON JUNE 16 AT 11 AM PLUS OR MINUS 10 MINUTES. I WAS SURPRISED WHEN THEY SAID A REPAIR COULD NOT BE MADE UNLESS I WAS MORE EXACT WITH THE TIME OF THE ISSUE SO LOGS COULD BE REVIEWED, AND I NEEDED TO DOCUMENT THE OCCURRENCE BY MY TAKING A PICTURE OF THE SCREEN 'GOING WILD' (I GUESS WHILE DRIVING). I FEEL THAT MY JUST REPORTING THAT I HAD THE ISSUE, AND THAT IT CREATED A POTENTIALLY DANGEROUS SITUATION, SHOULD HAVE BEEN SUFFICIENT TO HAVE TESLA FIX THE PROBLEM. I GUESS TESLA IS WAITING FOR SOME ACCIDENTS TO OCCUR BEFORE ADMITTING IT NEEDS TO BE ADDRESSED. *TR | Crash: No Fire: No | 14,300 |
| May 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC) | SEVERAL ONGOING ISSUES WITH TOUCH SCREEN FAILURE (BLACK OUTS) MALFUNCTION, HAS BEEN REPAIRED MORE THAN 3 TIMES CONTINUES TO BE ISSUE * ONGOING ACCELEROMETER MALFUNCTION * ALL OF SUDDEN RECEIVE ERROR MESSAGE STABILITY CONTROL DISABLED * --REGENERATIVE BRAKING DISABLED * --AUTOMATIC EMERGENCY BRAKING IS DISABLE * ONGOING PHONE KEY AND CONNECTION ISSUES, ANTENNA ISSUES, UNABLE TO CONNECT TO BLUETOOTH. REPEATED ISSUES HAVE NOT BEEN RESOLVED BY TESLA SERVICE DEPT * TOUCH SCREEN FAILURE (BLACK OUTS)AND CONSISTENT ISSUES WITH CONNECTIVITY WIFI. * MASS MALFUNCTION OF INTERNAL HARDWARE * VOICE CONTROL BARELY WORKS * SEATBELT SENSOR MALFUNCTION * ISSUE WITH BREAKING NOISE, SCREECHING * UNCONTROLLABLE ACCELERATION WHILE ONGOING CHRONIC UNINTENDED ACCELERATION PROBLEMS, SUCH A ACCELERATE OUT OF CONTROL, JERKING, BRAKING ALL OF SUDDEN WHILE DRIVING. SUDDENLY ACCELERATION * THESE ARE ONGOING ISSUES WITH OUR TESLA MODEL 3. SEVERAL OF THESE MALFUNCTIONS HAVE BEEN ADDRESSED WITH TESLA SERVICE DEPARTMENT MORE THAN 3 TO 4 IN THE LAST SIX MONTHS. FILED COMPLAINT ON 8/30/2019 NHTSA ID# 11301634. *TR | Crash: Yes Fire: No Injuries: 1 Towed | 24,500 |
| Apr 2020 | UNKNOWN OR OTHER | UNINTENDED SUDDEN SELF ACCELERATION CAR WAS SITTING AT COMPLETE STOP FOR 1-2 MINUTES. NO MUSIC WAS PLAYING, AND I WAS NOT ON PHONE. WHILE THE LIGHT WAS STILL RED, THE CAR SUDDENLY SELF-ACCELERATED, WAS PROPELLED FORWARD FORCEFULLY, WITH EXTREME, INTENSE VELOCITY. THE CAR WAITING IN FRONT OF MINE WAS IMPACTED, AS WELL AS THE CAR IN FRONT OF THIS CAR. BOTH WERE LARGE SUVS, AND BOTH WERE DAMAGED. IT WAS FORTUNATE THAT 2 HEAVY SUV'S WERE ABLE TO STOP THE TESLA, WHICH WAS OUT OF MY CONTROL. THE TESLA AIRBAGS WERE ACTIVATED, AND THE INSURANCE COMPANY DETERMINED THE CAR A TOTAL LOSS, AN INDICATION HOW POWERFUL THE ACCELERATION MUST HAVE BEEN. | Crash: Yes Fire: No Towed | 14,900 |
| Apr 2020 | STRUCTURE | FRONT WINDSHIELD HAS PROPAGATING CRACK STARTING ON UPPER RIGHT SIDE OF WINDOW EXTENDING DOWN AND TO THE DRIVERS SIDE. FINDING THAT IT IS COMMON WITH THE TESLA VEHICLES ON THE INTERNET SEARCH. FEEL DEFECT IN OR GLASS IS TOO THIN AND CAN'T TAKE THE FLEXING OF THE FRAME OF THE CAR. CRACK STARTED WHILE DRIVING WITHOUT ANY OUTSIDE ASSAULT. | Crash: No Fire: No | 16,000 |
| Mar 2020 | VEHICLE SPEED CONTROL | WHILE REVERSING INTO MY 2 CAR GARAGE INTO THE CENTER OF THE GARAGE SPACE, I CAME TO A STOP (AUTO HOLD AFTER BRAKING TO A STOP BUT WITH THE REAR CAMERA VIEW ON DISPLAY) WHEN I REACHED FAR INSIDE (TO BE ABLE TO CLOSE THE GARAGE DOOR). USING THE HOMELINK, I CLOSED THE GARAGE DOOR (WAITED TILL IT FULLY CLOSED 2 FT FROM THE FRONT NOSE OF THE CAR). WHILE I HAD BOTH FEET FLAT ON THE DRIVER FLOOR MAT, I TAPPED THE RIGHT SIDE GEAR STALK DOWN TO SWITCH FROM REVERSE TO DRIVE, THE CAR JERKED FORWARD AND THE DISPLAY SCREEN CLOSED THE REAR VIEW CAMERA. I NORMALLY DRIVE FORWARD SLOWLY TO PUT THE NOSE OF THE CAR ABOUT 1 FT FROM THE GARAGE DOOR (THIS ALLOWS ME WALKING SPACE AT THE REAR OF THE CAR WHILE PARKED). IN THE PAST I HAVE NOTICED LESS SEVERE 'JERKING/LURCHING' FORWARD WHEN GOING FROM REVERSE TO DRIVE WHILE LEAVING MY GARAGE WHEN I WOULD MANEUVER IN THE GARAGE SPACE WITH TWO CARS PARKED, I THOUGHT IT WAS MY IMAGINATION. IN RETROSPECT THIS CAR HAS DONE IT SEVERAL TIMES OVER THE SPAN OF A YEAR. *LN CONSUMER STATES THAT VEHICLE SEEMS TO BE ACTIVATING THE CRUISE CONTROL FEATURE WHEN THE CAR IS AT A COMPLETE STOP. *DL | Crash: No Fire: No | 7,076 |
| Mar 2020 | SUSPENSION | TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED THAT WHILE DRIVING AND TURNING THE VEHICLE, THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT PASSENGER WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 26,000. | Crash: No Fire: No | 26,000 |
| Mar 2020 | STRUCTURE | FIBER PANEL EXTENDING FROM REAR BUMPER UNDER VEHICLE FORWARD TO THE BATTERY PACK DEFORMS AFTER BECOMING WET AND RIPS APART. THIS PANEL CAN COME OUT FROM UNDER THE CAR WHILE DRIVING AT HIGH SPEED AND CAUSE DRIVER BEHIND TO SWERVE TO AVOID THE LARGE PANEL AND HAVE AN ACCIDENT. WATER ACCUMULATES IN PANEL FROM RAIN AND PUDDLES AND LOWERS IT INTO THE WIND STREAM AND THEN IT BECOMES RIPPED AND CAN BE TORN LOOSE. | Crash: No Fire: No | 12,000 |
| Feb 2020 | EXTERIOR LIGHTING | FRONT FOG LIGHTS AND REAR TAIL LIGHTS FOGGING AND FILLING WITH CONDENSATION THAT COULD LEAD TO ELECTRICAL ISSUES. SERVICE CENTER SAID THIS IS 'NORMAL'. | Crash: No Fire: No | 19 |
| Feb 2020 | SUSPENSION,FUEL/PROPULSION SYSTEM | THIS IS A COMPLAINT ABOUT A BURNED OUT TESLA MODEL 3. I HAVE USED THE VIN OF A RANDOM WRECKED TESLA BECAUSE THE VIN OF THE CAR IN QUESTION IS UNRECOGNISABLE DUE TO FIRE. HERE IS THE TOASTED TESLA HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35451122/25 IT HAS BEEN BURNED TO A CRISP BUT THE FRONT WHEEL HAS BEEN WRENCHED OFF DUE TO THE USUAL BROKEN SUSPENSION ARMS AND POPPED BALL JOINTS. THE WHEEL MUST HAVE FALLEN BY THE WAYSIDE BECAUSE IT IS NOT BURNED IN THE SLIGHTEST AND HAS BEEN STASHED INSIDE THE BODY OF THE CAR POST-INFERNO. ISN'T THE JOB OF NHTSA SUPPOSED TO BE PROTECTING THE PUBLIC? WHAT IS WRONG WITH YOU GUYS? FOR THE LOVE OF FUDGE PLEASE DO SOMETHING. REGARDS YOUR FRIEND KEEF | Crash: No Fire: Yes | 20,000 |
| Feb 2020 | SUSPENSION | HERE IS A TESLA MODEL 3 I HE JUNKYARD. IAAI.COM/VEHICLEDETAILS/35313020/25 FROT SUSENSION PARTS LL SNAPPED FOR NO GOOD REASON. NO AIRBAGS DEPLOYED, NO CRASH DAMAGE. JUST THE USUAL WHEEL GON WHOMPY THING. PLEASE INVESTIGATE. THANK YOU. KEEF | Crash: No Fire: No | 10,000 |
| Feb 2020 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | ON NOVEMBER 14, 2019 MY CAR WAS INVOLVED IN AN ACCIDENT THAT I STRONGLY BELIEVE THERE WAS A MALFUNCTION WITH THE ACCELERATOR SENSORS OR THE ACCELERATOR ITSELF. THE VEHICLE SUDDENLY ACCELERATED AGGRESSIVELY AS MY SISTER WAS PARKING THE CAR. SHE WAS GOING SLOW AS SHE PARKED THE VEHICLE AND AS SHE DROVE INTO THE STALL, THE VEHICLE SPED UP AGGRESSIVELY AND SHE COULD NOT STOP IT. WE HAVE VIDEOS (COULDN'T UPLOAD) THAT ALSO SHOW THE WHEELS KEEP GOING EVEN THOUGH IT HAD ALREADY MADE CONTACT WITH THE PILLAR AND NOBODY IS PRESSING THE PEDAL. ANOTHER CONCERN WE HAVE IS WHY NONE OF THE CRASH AVOIDANCE MECHANISM TOOK OVER, THE VEHICLE'S SAFETY SETTINGS DIDN'T STOP THE VEHICLE FROM CONTINUING TO ACCELERATE AND DRIVE RIGHT INTO THE PILLAR. WE ARE CONCERNED ABOUT THE SAFETY OF THIS VEHICLE. WE ARE AVAILABLE TO TALK WITH YOU ABOUT THE DETAILS OF THE ACCIDENT. WE FILED A COMPLAINT WITH TESLA AND THEY CLAIM IT IS USER ERROR, BUT MY SISTER IS 100% SURE SHE DIDN'T PRESS THE PEDAL. WE NEED YOUR HELP WITH THIS INVESTIGATION. WE UNDERSTAND THERE ARE OTHERS THAT HAVE FILED SIMILAR COMPLAINTS. WE WANT TO KNOW WHAT TYPE OF INVESTIGATION TESLA DID TO CONCLUDE IT WAS USER ERROR. WE BELIEVE THE SENSORS ARE NOT WORKING PROPERLY AND THIS IS THE CAUSE OF THE ACCIDENT, BUT WE DON'T HAVE ANY WAY OF KNOWING WHAT KIND OF SCRUTINY TESLA DID IN THEIR PART TO LOOK INTO WHAT ACTUALLY HAPPENED, ALSO JUST BECAUSE THEIR RECORDS INDICATE THAT THE PEDAL WAS PRESSED, WE HAVE NO WAY OF KNOWING IF THIS IS TRULY THE CASE INSTEAD OF THE SENSORS ACTUALLY INACCURATELY SENSING THAT A FOOT WAS NEARBY. -- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: Yes Fire: No Towed | 9,000 |
| Feb 2020 | VEHICLE SPEED CONTROL | WHEN I TURNED INTO PARK SPACE AND STOPPED, MY CAR SUDDENLY ACCELERATED, HIT TWO POLES A FEW FEET IN FRONT OF MY CAR, AND DAMAGE THE CAR BUMPER. THIS IS A FAMILIAR PARK SPACE WHICH I PARKED MANY TIME PREVIOUSLY. THE MIGHT ACCELERATE ITSELF. I ASKED TESLA FOR MY DRIVING DATA LOG BUT I HAVE NOT RECEIVED IT YET. I DON'T REMEMBER EXACTLY IF I PRESS ACCELERATOR OR NOT WHEN THE CAR ACCELERATED. IF I DID PRESS THE ACCELERATOR, THE NEW STOPPING MODE AND POSSIBLY MY TURNED STEERING WHEEL MIGHT FORCE ME TO EXERT UN-PROPORTIONAL PRESSURE ON THE ACCELERATOR PEDAL. I EXPECT THAT TESLA CORRECT THIS DEFECT IF IT IS ROOT CAUSE OF THIS ACCELERATION. | Crash: Yes Fire: No | Unknown |
| Feb 2020 | AIR BAGS,STRUCTURE | MY TESLA DIDN'T STOP WHEN I APPLIED THE BRAKES, I HAD A CLEAR DISTANCE SPACE BETWEEN MY CAR AND THE CAR I REAR ENDED, ANY OTHER CAR WOULD HAVE STOPPED WHEN YOU APPLY THE BRAKES BUT I THINK I FELT LIKE MY CAR ACCELERATED EVEN I APPLIED THE BRAKES AND NEVER STOPPED. I WOULD SINCERELY WANT YOU TO INVESTIGATE FURTHER MY CASE AS IT COULD BE DANGEROUS FOR OTHER CARS OUTSIDE WHEN THE CAR BEHAVES THIS WAY. I DID LET TESLA KNOW ABOUT WHAT HAPPENED AND THEY ARE YET TO GET BACK TO ME WITH THE DETAILS OF THEIR FINDINGS! *TR | Crash: Yes Fire: No Towed | 16,000 |
| Jan 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WHILE IN THE AUTO PILOT MODE AND WITH THE VEHICLE MERGING ONTO A RAMP WHICH IS DESCENDING DOWNWARD WITH ON COMING VEHICLES STOPPED APPROXIMATELY 200 FEET AHEAD THE AUTO PILOT DID NOT DEACTIVATE AND SLOW THE VEHICLE CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING THE CRASH NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE (9675202000182). THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE MANUFACTURER AND LOCAL DEALER TESLA OF COSTA MESA (3140 PULLMAN RD. COSTA MESA CA) WERE NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 20,500. | Crash: Yes Fire: No Towed | 20,500 |
| Jan 2020 | ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2018 TESLA MODEL S. WHILE DRIVING AT 5 MPH THE VEHICLE INDEPENDENTLY ACCELERATED, JERKED AND STALLED. THE SEAT BELT WARNING LIGHTS WERE ILLUMINATED. THE DRIVER AND PASSENGER SAFETY RESTRAINT FAULT MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO TESLA 6701 AMADOR PLAZA RD, DUBLIN, CA 94568, (925)361-1173 WHERE IT WAS DIAGNOSED THAT THE SAFETY SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 19,241. | Crash: No Fire: No | 19,241 |
| Jan 2020 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. THE CONTACT STATED WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAG FAILED TO DEPLOY. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE VEHICLE SUSTAINED BUMPER DAMAGE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOTIFIED ON 01/28/20. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,999.*DT*JB | Crash: Yes Fire: No | 9,999 |