Complaint volume
796 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Subaru Outback Complaints
796 consumer-submitted complaints on record for the 2018 Subaru Outback, grouped by component category.
796 Total complaints
26 Crash reports
4 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 26 crash reports, 4 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 488 complaints, with an average reported failure mileage of 21,422 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Subaru Outback?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Subaru Outback
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Subaru Outback complaints?
26 Crash
4 Fire
10 Injury
0 Fatality
19 Towed
7 Medical attention
What are the most common 2018 Subaru Outback complaint categories?
VISIBILITY/WIPER 210
ELECTRICAL SYSTEM 196
UNKNOWN OR OTHER 93
VISIBILITY 37
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 22
STEERING 22
FUEL/PROPULSION SYSTEM 19
ENGINE 13
STRUCTURE 12
BACK OVER PREVENTION 10
796 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2020 | VISIBILITY | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 55 MPH, A ROCK IMPACTED AND CRACKED THE WINDSHIELD. THE CONTACT STATED HE EXPERIENCED THE FAILURE ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ALBANY SUBARU LOCATED AT 718 SAN PABLO AVE, ALBANY, CA 94706, (510) 528-1244, WHERE THE WINDSHIELD WAS REPAIRED THREE TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. | Crash: No Fire: No | 1,500 |
| Oct 2020 | ELECTRICAL SYSTEM | THE BATTERY IN MY 2018 SUBARU OUTBACK HAS DIED 3 TIMES IN THE PAST 6 MONTHS. THE FIRST TIME I WAS PARKED CLOSE TO A LOCAL MECHANIC AND AFTER JUMPING AND TESTING THE BATTERY HE DEEMED IT DEAD AND REPLACED IT. 2 MONTHS LATER, WHILE PARKED AND IDLING AS I WAITED FOR MY HUSBAND AT AN APPOINTMENT, THE CAR SHUT DOWN AND WENT DEAD. IT WOULD NOT RESTART, BUT AFTER I WAITED A FEW MINUTES IT RESTARTED. A MONTH AGO AS I WAS DRIVING ABOUT AN HOUR FROM HOME, ALL THE DASHBOARD LIGHTS WENT ON AND THE SAFETY (EYESIGHT) SYSTEM DISABLED. I TOOK THE CAR INTO THE DEALER THE NEXT DAY AND ALSO TOLD THEM ABOUT THE DEAD BATTERY AND ASKED THEM TO CHECK THE ELECTRICAL SYSTEM FOR A DRAIN. THIS MORNING (EXACTLY ONE MONTH SINCE DEALER SERVICE) THE BATTERY WAS DEAD AGAIN. AFTER JUMPING IT AND STARTING THE CAR I DISCOVERED THAT THE REAR LIFTGATE WILL NOT WORK. I HAVE TRIED FROM INSIDE THE CAR, OUTSIDE USING THE BUTTON ON THE LIFTGATE AND REMOTELY WITH THE KEY FOB, NOTHING. AFTER A A QUICK INTERNET SEARCH I SEE THAT THIS BATTERY DRAIN IS A COMMON COMPLAINT WITH THIS MODEL/YEAR AND THAT SUBARU JUST REPLACES THE BATTERY RATHER THAN ADDRESS THE UNDERLYING PROBLEM. THIS IS NOT ACCEPTABLE, I SHOULD NOT HAVE TO WORRY ABOUT WHETHER MY CAR WILL START EVERY TIME I GET IN IT. | Crash: No Fire: No | 18,268 |
| Oct 2020 | VISIBILITY/WIPER | I WENT OUT TO MY CAR IN THE DRIVEWAY THIS MORNING AND THE WINDSHIELD HAD A 6 INCH "T" SHAPED CRACK STARTING WITH A SINGLE CRACK EMANATING FROM THE MIDDLE OF THE WINDSHIELD ON THE PASSENGER SIDE, HORIZONTALLY ABOUT 6 INCHES TOWARD THE DRIVER SIDE, THEN PERPENDICULAR IN A T FORMATION 3 INCHES UP AND DOWN . THE PREVIOUS NIGHT I HAD DRIVEN THE VEHICLE AND THE WINDSHIELD WAS FINE. I FOUND NO EVIDENCE OF AN IMPACT STRIKE ON THE WINDSHIELD. THE CAR WAS STATIONARY WHEN I FOUND THE CRACK. IT HAAD BEEN DRIVEN APPROXIMATELY 12 HOURS EARLIER. | Crash: No Fire: No | 58,000 |
| Sep 2020 | UNKNOWN OR OTHER | ON INFREQUENT YET MULTIPLE OCCASIONS SINCE PURCHASING THE CAR IN SPRING 2018, AFTER HANGING UP FROM A BLUETOOTH PHONE CALL, THE RADIO WOULD BLAST AT FULL DECIBELS AND BE UNRESPONSIVE TO ATTEMPTED ADJUSTMENTS WITH THE VOLUME CONTROL. ON ALL OCCASIONS EXCEPT FOR TODAY'S EVENT, I WAS DRIVING ON MAJOR HIGHWAYS, BECOMING STARTLED, THEN HAVING TO IMMEDIATELY TRY TO RECTIFY THE EAR-BLASTING SOUND. TODAY, I WAS IN A PARKING LOT, HAVING TURNED OFF THE ENGINE--THE RADIO CONTINUES TO PLAY AND THE BLUETOOTH REMAINS LIVE IN AN OUTBACK FOR 5 MORE MINUTES, UNTIL THE DOOR IS OPENED--I MADE A CALL, HUNG UP, AND THE RADIO VOLUME WAS FINE; I IMMEDIATELY MADE ANOTHER CALL, HUNG UP, AND THE RADIO BLASTED AT FULL DECIBELS AGAIN. THIS TIME, I WAS UNABLE TO ELICIT A RESPONSE BY TURNING THE VOLUME KNOB, WITH THE RADIO STOPPING SHORTLY THEREAFTER BECAUSE IT HAD REACHED THE 5-MINUTE LIMIT. THIS EVENT OCCURRED WHETHER I HUNG UP FIRST OR THE OTHER PERSON HUNG UP FIRST. I HAVE HAD THE CAR BACK TO RAFFERTY SUBARU ON MULTIPLE OCCASIONS, WITH A VARIETY OF FIXES ATTEMPTED, MOST RECENTLY BY SWAPPING OUT MY AMP WITH ONE FROM A LOANER VEHICLE. I HAVE FOUND IDENTICAL COMPLAINTS ON THE SUBARUOUTBACK.ORG FORUM, WITH OTHERS ACHIEVING NO RESOLUTION AS WELL, AND WITH OTHER BEING CONCERNED ABOUT THIS UNCONTROLLABLE CONDITION OCCURRING WHILE DRIVING AT HIGH SPEED ON HIGHWAYS. THIS APPEARS TO BE A PROBLEM IN THE 2019 AND 2020 MODELS AS WELL. | Crash: No Fire: No | 1,500 |
| Sep 2020 | ELECTRICAL SYSTEM | ONE DAY IN APRIL, THE BATTERY WAS SPONTANEOUSLY COMPLETELY DEAD. AT THE TIME IT SEEMED THAT LEAF DEBRIS SHORTED THE CIRCUIT OF THE BATTERY CAUSING CONNECTIONS TO CORRODE AND THE BATTERY TO BE DESTROYED. THE DEALERSHIP REPLACED THE BATTERY BECAUSE IT WAS WITHIN WARRANTY. THE NEW BATTERY NOW IS HAVING ISSUES WITHIN 6 MONTHS OF INSTALLMENT. WITHIN A 4 DAY PERIOD THE BATTERY HAS BEEN DRAINED 2X INEXPLICABLY (9/23/20 AND 9/26/20). THE FIRST TIME IT COULD BE JUMPED TO ALLOW VEHICLE USE, BUT THE SECOND TIME IT COULD NOT. THE SUBARU DEALERSHIP ADVISED IT IS LIKELY A BAD CELL IN THE BATTERY AND WANTS TO REPLACE THE BATTERY. | Crash: No Fire: No | Unknown |
| Sep 2020 | ELECTRICAL SYSTEM | WHEN THE POWER TAILGATE IS LEFT OPENED FOR A PROLONGED PERIOD, THE BATTERY DRAINS. THE SHORTEST HOURS LEFT OPENED WAS 4 HOURS. TOOK THE VEHICLE TO THE DEALERSHIP, AND THE BATTERY WAS TESTED TO BE NORMAL (RATED 550 CCA, MEASURED 504 CA, VOLTAGE 12.74V, TEMPERATURE 90F). THE INSTRUCTION PROVIDED BY THE DEALERSHIP WAS TO RUN THE CAR EVERY DAY TO KEEP CHARGING THE BATTERY. THE CAR IS EQUIPPED WITH THE MEMORY HEIGHT TO KEEP THE HATCH OPEN, AND THAT FEATURE IS USELESS WHEN THE BATTERY KEEPS DRAINING. | Crash: No Fire: No | 31,000 |
| Sep 2020 | ELECTRICAL SYSTEM | BATTERY IN MY 2018 OUTBACK CONTINUES TO BE DEAD WHEN I GO TO START IT AFTER SITTING OVERNIGHT. JUST TOOK IT TO THE DEALER AND THEY CALLED AND SAID THEY DID NOT FIND ANYTHING WRONG. THEY ARE KEEPING IT OVERNIGHT TO SEE IF IT IS DEAD IN THE MORNING. IN THE PAST WEEK I HAVE HAD TO JUMP START THE CAR 5 TIMES BECAUSE IT WAS DEAD. JUST CALLED SUBARU AND FILED A COMPLAINT ABOUT THE PROBLEM. THIS IS MY 4TH SUBARU AND NEVER HAD A PROBLEM LIKE THIS. | Crash: No Fire: No | 54,000 |
| Sep 2020 | UNKNOWN OR OTHER | WHILE DRIVING A ROCK.. NOT A LARGE ONE, CRACKED MY WINDSHIELD WHICH ULTIMATELY PROGRESSED THROUGH OUT THE WINDSHIELD. ONE OTHER TIME A SIMILAR SITUATION OCCURRED WHEN A SMALL ROCK HIT THE WINDSHIELD CAUSING DAMAGE TO IT. I ALSO HAD A ROCK HIT THE PASSENGER SIDE ON THE SECOND ROW WINDOW WHICH COMPLETELY SHATTERED IT. THE CAR WAS IN MOTION FOR THE WINDSHIELD ON A DIVIDED HIGHWAY OCCURENCE BUT STATIONARY ON A CITY STREET WITH PASSENGER WINDOW DAMAGE. | Crash: No Fire: No | 51,000 |
| Sep 2020 | VISIBILITY/WIPER | A LONG CRACK FORMED FROM THE TOP LEFT SIDE WINDSHIELD HAS FORMED. WE GOT THIS CAR FROM THE DEALERSHIP AND WITHIN 15 MINUTES OF DRIVING HOME A CRACK HAD FORMED. NO INDICATION OF DEBRIS HIT. WE HEARD A SMALL POPPING SOUND AND NOTICED THE CRACK WHEN WE GOT HOME. | Crash: No Fire: No | 28,000 |
| Sep 2020 | ELECTRICAL SYSTEM | THE ELECTRICAL SYSTEM OF THE CAR DRAINS THE BATTERY AFTER A FEW DAYS OF NOT USING THE CAR. THE CAR WAS PURCHASED BRAND NEW IN JULY, 2018. THE CAR HAS A BATTERY PROBLEM FROM THE BEGINNING. FIRST TIME WHEN THE BATTERY DIED I CHARGED IT MYSELF AND I TOOK THE CAR TO THE DEALERSHIP FOR INSPECTION. AT THE DEALERSHIP THEY COULDT FIND ANY ISSUE. SINCE THAT TIME THE CAR'S BATTERY DRAINED COMPLETELY SIX TIMES PREVENTING THE CAR FROM STARTING. IF THE BATTERY WAS NOT CONNECTED TO A BATTERY TENDER IT WENT COMPLETELY DEAD AFTER A FEW DAYS. LAST TIME WHEN THE BATTERY DRAINED IT COULDN'T BE CHARGED WITH A CHARGER AND ALSO THE CAR COULDN'T BE JUMPED. AFTER INVESTING IN A NEW BATTERY AND INSTALLING IT ON THE CAR THE BATTERY DRAINED AGAIN COMPLETELY AFTER A FEW DAYS WHEN THE CAR WAS PARKED IN THE GARAGE AND NOT USED. | Crash: No Fire: No | 2,000 |
| Sep 2020 | VISIBILITY/WIPER | MY WINDSHIELD CRACKED FOR NO APPARENT REASON ON THE DRIVER'S SIDE. THE CAR HAD NOT BEEN HIT BY ANYTHING, BUT HAD BEEN SITTING IDLE OVERNIGHT. THERE WAS ONLY A 15 DEGREE TEMPERATURE CHANGE SO IT WASN'T THAT. | Crash: No Fire: No | 28,000 |
| Sep 2020 | ELECTRICAL SYSTEM | PURCHASED THIS CAR IN FEB 2018. DESPITE THE PANDEMIC OF 2020, MILEAGE IS SOMEWHAT SIMILAR, DRIVING TRIPS ARE SIMILAR SINCE GETTING THE CAR. THE BATTERY HAS BEEN DYING OVER AND OVER SINCE EARLIER THIS YEAR (FEB/MARCH 2020) FOR NO APPARENT REASON. ON MANY OCCASIONS, AFTER SITTING IN THE DRIVEWAY FOR A FEW DAYS, A WEEK, A DAY - THE BATTERY WOULD BE DEAD. BROUGHT IT TO SUBARU AND THEY TOLD ME SOME CRAP ABOUT NOT DRIVING IT FOR PERIODS OF TIME COULD CAUSE THIS (A WEEK?!). THEY TESTED MY BATTERY AND SAID IT WAS BETTER THAN PERFECT. NOW IT'S GOING BACK IN TO THEM BECAUSE IT IS STILL HAPPENING AND NOW THEY ARE CLAIMING IT'S DUE TO LOW MILEAGE. THEY KNOW MORE ABOUT THIS THAN THEY ARE LEADING ON AND ARE BLAMING THE VEHICLE OWNERS' DRIVING HABITS INSTEAD OF GETTING TO THE ROOT OF THE PROBLEM. | Crash: No Fire: No | 11,000 |
| Aug 2020 | VISIBILITY/WIPER | 2018 SUBARU OUTBACK DEVEOLPED A CRACK IN THE WINDSHIELD THAT ORIGINATED ON THE LOWER LEFT CORNER IN THE DE-ICER REGION. THE CURIOUS LOCATION OF THIS CRACK LED ME TO SEEK OUT WHAT COULD HAVE HAPPENED. I FOUND A SERVICE BULLETIN FROM SUBARU IN 2015 SUBARUS THAT SPECIFICALLY STATE "THESE TYPES OF DAMAGE WOULD ONLY BE COVERED BY THIS WARRANTY EXTENSION IF THE WINDSHIELD IS IDENTIFIED AS HAVING THE ABOVE OUTLINED CONDITION AND THE DAMAGE ORIGINATES IN THE AFFECTED WIPER DEICER AREA. OTHER FORUMS AGAIN AND AGAIN MENTION RECURRING PROBLEMS ORIGINATING IN THIS DE-ICER AREA AND QUICKLY PROPAGATING THE REST OF THE WINDSHIELD. CRACKS IN SUBARU WINDSHIELDS OFTEN RENDER EYESIGHT UNUSABLE. ADDITIONALLY THE COST TO REPLACE THESE WINDSHIELDS IS VERY HIGH AS YOU HAVE TO FACTOR IN RECALIBRATING THE EYESIGHT EQUIPMENT. I SPOKE TO SUBARU OF AMERICA AND THEY STATED THAT "THIS WAS FROM OUTSIDE INFLUENCES/IMPACT AND THERE ARE OTHER IMPACT AREAS ON OTHER SPOTS ON THE WINDSHIELD." THE REFUSED TO ACKNOWLEDGE THE CONNECTION BETWEEN THIS SERVICE BULLETIN/NUMEROUS OTHER SUBAR OWNERS FORUMS/UNUSUAL ARE FOR A ROCK TO HIT OR CRACK TO FORM. ALSO, THE VEHICLE IS STILL UNDER WARRANTY. I AM DISAPPOINTED THAT THIS SAFETY HAZARD AS OCCURRED AND SUBARU NOT ONLY REFUSES TO AUTHORIZE REPLACEMENT, BUT THEY REFUSE TO ACKNOWLEDGE THAT THERE IS A PROBLEM WITH THE WINDSHIELDS CRACKING. | Crash: No Fire: No | 31,000 |
| Aug 2020 | SUSPENSION,WHEELS | TL* THE CONTACT'S WIFE OWNS A 2018 SUBARU OUTBACK. THE CONTACT'S WIFE HAD NOTICED AN ABNORMAL NOISE COMING FROM THE VEHICLE, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO HUGHES SUBARU (3010 ATLANTA HWY, ATHENS, GA 30606) TO HAVE THE BRAKES INSPECTED AND THE DEALER FOUND NO FAULTS WITH THE BRAKES. AS THE FAILURE PERSISTED, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THEY DISCOVERED A FAILURE WITH THE TWO FRONT TIRE WHEEL BEARINGS AND THEY REPLACED THE TWO FRONT BEARINGS UNDER WARRANTY. THE DEALER ALSO SUGGESTED THAT ALL FOUR TIRES WOULD NEED TO BE REPLACED DUE TO THE WHEEL BEARINGS. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE HE INSPECTED THE VEHICLE AND DISCOVERED THAT ALL FOUR TIRES WERE CHOPPED. HE STATED THAT THE TWO FRONT TIRES WERE WORSE THEN THE REAR TIRES. THE INDEPENDENT MECHANIC ALSO MENTIONED THAT THE FAILURE COULD LEAD TO SUSPENSION ISSUES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. *DT CONSUMER TOOK VEHICLE BACK TO HUGHES SUBARU TO ADDRESS CONCERNS ABOUT THE CHOPPED TIRES AND POTENTIAL SUSPENSION ISSUES. THE SERVICE MANAGER SAID THAT THE CHOPPING ON THE TIRES WERE NOT A RESULT OF FAILURE OF THE WHEEL BEARING HUBS. HE ALSO SAID THAT THERE WOULD BE NO SUSPENSION ISSUES BECAUSE OF THE FAILURE. HE SAID THAT THE TIRES DID NOT NEED TO BE REPLACED BECAUSE THERE WAS 6+ TREAD STILL REMAINING ON THE TIRES. *DL | Crash: No Fire: No | 26,000 |
| Aug 2020 | ELECTRICAL SYSTEM | BATTERY DOESN'T HOLD CHARGED WHEN PARKED OVER NIGHT. CAN'T START THE ENGINE AFTER A FEW HOUR DRIVE AND PARK OVER NIGHT. NOW I HAVE TO LET THE CAR ENGINE RUNNING FOR A FEW HOUR EVERYDAY TO KEEP THE BATTERY CHARGED UP ENOUGH TO START THE ENGINE. HAS TO JUMP THE CAR MANY TIMES ALREADY. GONNA CALL THE DEALER AND ASK WHAT ARE MY OPTIONS TOMORROW. | Crash: No Fire: No | 37,500 |
| Aug 2020 | ELECTRICAL SYSTEM | DEAD BATTERY OVERNIGHT AND LIFTGATE RANDOM OPENING WHEN VEHICLE IS PARKED IN THE GARAGE. | Crash: No Fire: No | 31,000 |
| Aug 2020 | ELECTRICAL SYSTEM | MY SUBARU OUTBACK 2018 TO DATE IS ON ITS THIRD BATTERY, THIRD BATTERY REPLACED 8-7-2020 IS DEAD TODAY (8-13-2020). VEHICLE PARKED IN DRIVEWAY. | Crash: No Fire: No | 65,000 |
| Aug 2020 | VISIBILITY/WIPER | THE WINDSHIELD MYSTERIOUSLY CRACKED ON THE LOWER THIRD OF THE PASSENGER SIDE AND IMMEDIATELY SPIDERED OUT IN ALL DIRECTIONS LIKE A STARBURST EVEN THOUGH THE VEHICLE WAS SITTING BY ITSELF IN BROAD DAYLIGHT IN A LOWE'S PARKING LOT. THERE ARE NO CHIPS/GOUGES ON THE GLASS SURFACE ON EITHER THE INTERIOR OR THE EXTERIOR OF THE WINDSHIELD (WHICH MIGHT SUGGEST AN IMPACT). THE GLASS APPEARS TO HAVE CRACKED ON THE INSIDE OF THE DOUBLE PANE WINDSHIELD FOR NO APPARENT REASON OTHER THAN MANUFACTURING OR DESIGN DEFECT. | Crash: No Fire: No | 59,000 |
| Aug 2020 | ELECTRICAL SYSTEM | VEHICLE HAS 17,000 MILES, BATTERY HAS DIED AT LEAST 6 TIMES. BATTERY HAS BEEN FOUND DRAINED IN THE AM AFTER BEING PARKED IN GARAGE. DEALER REPLACED BATTERY AT 16,000 MILES. BATTERY PROBLEM STILL EXISTS. SUBARU TRIES TO EXPLAIN PROBLEM BY STATING INTERIOR LIGHTS ARE LEFT ON OR KEY WAS LEFT TO CLOSE TO CAR. TESTS SHOW THERE WAS NO PARASITIC DRAIN ON BATTERY. SUBARU DOES NOT WANT TO FIX OR ADMIT THE PROBLEM. | Crash: No Fire: No | 17,000 |
| Aug 2020 | VEHICLE SPEED CONTROL | THE ACCELERATION RESPONSE IS DECOUPLED FROM THE THROTTLE. I HAD COME TO A COMPLETE STOP AT A STOP SIGN. I TRIED TO MOVE AHEAD WITH A SLIGHT ACCELERATION TO GET A VIEW OF CROSS TRAFFIC, UNFORTUNATELY THE VEHICLE ACCELERATED TOO HIGH AND T BONED INTO ANOTHER CAR THAT WAS GOING ACROSS. THE OTHER VEHICLE WAS DAMAGED. THE PROBLEM IS MORE EVIDENT WHILE ACCELERATING FROM SLOWER SPEEDS OR FROM A STOP. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 3,000 |
| Aug 2020 | VISIBILITY/WIPER | WINDSHIELD SEEMED TO SPONTANEOUSLY CRACK FROM THE TOP PASSENGER SIDE WHILE PARKED. THERE WAS NO EVIDENCE OF ANY KIND OF IMPACT. THE CRACK PROGRESSED OVER A PERIOD OF SEVERAL HOURS, INCREASING WHILE DRIVING OR WITH TEMPERATURE CHANGES. THIS IS THE SECOND WINDSHIELD IN 2 YEARS DUE TO SPONTANEOUS CRACKING, AND IT IS LESS THAN A YEAR OLD. | Crash: No Fire: No | 38,200 |
| Aug 2020 | VISIBILITY/WIPER | SIX MONTHS AFTER BUYING MY 2018 OUTBACK THE WINDSHIELD CRACKED DOWN BY THE DEFROSTER. THERE WAS NO EVIDENCE OF AN IMPACT. I REPLACED IT WITH SUBARU GLASS BECAUSE OF THE EYESIGHT SYSTEM. COST WAS $1000. ONE YEAR LATER ANOTHER CRACK APPEARED AT THE TOP MIDDLE PART OF THE WINDSHIELD. THERE IS EVIDENCE OF A SMALL DING. THE WINDSHIELD SEEMS PARTICULARLY FRAGILE AND I UNDERSTAND OTHERS ARE HAVING THE SAME PROBLEM. I HAVE REPLACE THREE OR FOUR WINDSHIELD IN 40 YEARS OF DRIVING OTHER CARS BUT NOW HAVE TWO IN LESS THAN TWO YEARS ON THIS CAR. CAR IS OTHERWISE GREAT BUT CLEARLY THERE IS A PROBLEM WITH THE WINDSHIELD. | Crash: No Fire: No | 24,000 |
| Aug 2020 | ELECTRICAL SYSTEM | DURING VEHICLE OPERATION, BOTH STATIONARY AND IN TRAFFIC, THE DRIVER WINDOW INTERMITTENTLY DOES NOT CLOSE NORMALLY. UPON ACTIVATION TO RAISE THE WINDOW WHEN IN OPEN POSITION, IT RISES ONLY PARTWAY, THEN BOUNCES BACK DOWN. ONLY AFTER REPEATED EFFORTS, USING MULTIPLE MANEUVERS OF THE POWER CONTROL, SOMETIMES REQUIRING PULLING OVER ON THE HIGHWAY SO AS NOT TO FURTHER DRIVE DISTRACTED, CAN ONE FINALLY RAISE THE WINDOW. THIS IS A SAFETY ISSUE IN THAT IT REQUIRES DRIVER ATTENTION DURING VEHICLE OPERATION. IT IS ALSO A HAZARD WHEN NEEDING TO CLOSE THE WINDOW RAPIDLY TO AVOID DUST, DEBRIS, WEATHER PRECIPITATION, OR STRANGERS APPROACHING THE VEHICLE. WE HAVE TAKEN IT TO THE DEALER TO FIX IT ON MULTIPLE OCCASIONS AND EACH TIME ARE TOLD THAT 1) NOTHING WAS WRONG (AGAIN, IT IS AN INTERMITTENT ISSUE THAT WE HAVE DOCUMENTED WITH VIDEO 2) IT WAS SOFTWARE-RELATED AND THAT THEY UPDATED IT TO FIX IT AND 3) IT WAS THE POWER WINDOW REGULATOR AND ASSEMBLY (REPLACED TWICE). NONE OF THESE EFFORTS HAVE SOLVED THIS ISSUE AND THE DEALER HAS NOT BEEN FORTHCOMING WITH A REASONABLE SOLUTION OVER THE PAST 2+ YEARS WHILE WE ARE APPROACHING OUR WARRANTY EXPIRATION. | Crash: No Fire: No | 33,000 |
| Jul 2020 | VISIBILITY/WIPER | THE WINDSHIELD CRACKED SPONTANEOUSLY ONE DAY WHILE DRIVING. NO OTHER CARS WERE AROUND. TOOK INTO THE DEALERSHIP AND THEY TOLD US IT WAS A ROCK CHIP THAT HAD CRACKED THE WINDSHIELD BUT THE CRACK STARTED AT THE TOP OF THE WINDOW AND WENT DOWN. NO IMPACT POINT IS VISIBLE. WE HAVE ALSO HAS ANOTHER SUBARU WHICH DID THE SAME THING BUT WHILE SITTING IN GARAGE. | Crash: No Fire: No | 5,000 |
| Jul 2020 | ELECTRICAL SYSTEM | SECOND OCCURRENCE OF THE PROBLEM IN LESS THAN A WEEK. REPLACED ORIGINAL BATTERY ON 7/24/2020 (SEE COMPLAINT NUMBER 11341827). BATTERY DRAINS FOR NO REASON, LEAVING BATTERY DEAD AND CAR INOPERABLE. CAR WAS STATIONARY ON DRIVEWAY. COULD NOT START IT, SO CHECKED BATTERY WHICH WAS DEAD 0 VOLTS. | Crash: No Fire: No | 17,000 |