Complaint volume
756 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Edge Complaints
756 consumer-submitted complaints on record for the 2018 Ford Edge, grouped by component category.
756 Total complaints
16 Crash reports
3 Fire reports
18 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, engine and engine cooling, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 3 fire reports, 18 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 341 complaints, with an average reported failure mileage of 69,078 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, engine and engine cooling, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Edge complaints?
16 Crash
3 Fire
18 Injury
0 Fatality
39 Towed
8 Medical attention
What are the most common 2018 Ford Edge complaint categories?
ENGINE 305
ENGINE AND ENGINE COOLING 125
POWER TRAIN 38
ENGINE AND ENGINE COOLING,ENGINE 28
POWER TRAIN,ENGINE 22
UNKNOWN OR OTHER 22
BACK OVER PREVENTION 16
ELECTRICAL SYSTEM 15
STRUCTURE 14
EXTERIOR LIGHTING 12
756 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2021 | ENGINE | I purchased the Ford Edge 09/28/2019 from Apple Ford Lynchburg VA, I noticed a ticking noise when crank up the SUV, around June the engine light came on and the vehicle shut off while driving down the road. I took it back to Apple Ford and they checked it and said that the motor had to be replaced. I took it to another mechanic and was told that the motor needed to be replaced. Apple Ford Manager John advised me that he would see if Ford Motors would replace and get back with me, he never did. I went over again to see him he told me the same thing but never called back. I called the owner and he said that he was going to call Ford Motor to see if they can help me out. Help Me they need to replace it. The owner advised me that a few of the vehicles had a cooling problem running hot. The other mechanic completed a Diagnostics p316 and P1285 and pressure test was recommended. The pressurized test cooling system found coolant in cyclinder walls after test.After performing pressure test 5 hrs.per TBS 192346 found that applied pressure dropped 7psi. Removed spark plugs found evidence of coolant in cyclinders. According to Owner's right a vehicle must not be more than 10 years old and is eligible for the vehicle to be repaired with no cost to the owner. According to www.fordproblems.com/flexplate-rattle for 2015-2018 Edge and carcomplaints.com rattling noise caused by a defective engine flexplate and that a class-action lawsuit wants Ford to properly recall the flexplates. states that owners have had flexplates replaced only a matter of time before they crack again.if unattended the plates a can shatter and cause a host of other problems such as knocking noise when engine shifts into gear, unsetting vibrations, loss of power at high speeds, vehicle won't be able to transfer engine power into transmission. Another thing while driving up hills the engine light would come on and go off after pulling the hill and couldn't drive no faster that 55 miles or light come back on. | Crash: No Fire: No | Unknown |
| Nov 2021 | VISIBILITY | The rear roof glass spontaneously started cracking in a large area. | Crash: No Fire: No | Unknown |
| Nov 2021 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing an engine to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to a dealer. The failure mileage was approximately 72,000. | Crash: No Fire: No | 72,000 |
| Nov 2021 | UNKNOWN OR OTHER | While driving on the freeway in California, the drivers side visor came lose and hit me in the face and blocked my vision and almost caused an accident at 70 mph. The visor remained attached by the visor light wire. this happened on 10/4/21. | Crash: No Fire: No | Unknown |
| Oct 2021 | UNKNOWN OR OTHER | The turn signal randomly loses its tick-tock sound even when the turn signal is active. It happened since I own this brand new car. | Crash: No Fire: No | Unknown |
| Sep 2021 | POWER TRAIN | The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 80,000. | Crash: No Fire: No Towed | 80,000 |
| Sep 2021 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheating warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant leaking into the cylinders and that the vehicle needed an engine replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to a TSB 19-2346. The failure mileage was approximately 107,000. | Crash: No Fire: No | 107,000 |
| Sep 2021 | SERVICE BRAKES, HYDRAULIC,ENGINE | There is an engine defect causing coolant to leak into cylinders on my 2018 Ford edge titanium ecoboost 2.0l turbocharged engine. This is a known safety problem and there have been many lawsuits regarding this issue. I have contacted Ford Corporate and they are only recommending to replace the long block instead of replacing the entire engine. There is potential to have damage to the cylinder heads, piston rods and other crucial parts in the engine which make me feel very unsafe about its future reliability when "only replacing the long block" which really seems like putting a band aid on the problem. They are not willing to spend the time or money to ensure that the vehicle is safe and the problem is properly diagnosed and resolved. This is alarming as it seems they are trying to cut corners in order to save money. Many people have had this problem and I heard from my private mechanic that they do so many 2.0l ecoboost a week at the dealership because of this exact same problem. I think the NTHSA should look into an engine recall. I also have had an open recall on the front brake lines needing to be replaced due to possible failure for over 1 year and Ford has dragged their feet. Please look into my specific case if possible. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Sep 2021 | STRUCTURE | The power lift gate on the back of my vehicle will unexpectedly shut or quickly drop closed. On multiple occasions I was removing items from the back of my vehicle when this happened, and I was struck by the lift gate causing injury. The first time I brought this to the dealer’s attention was July 2019. They were unable to replicate the problem. This week, while once again removing items from the back of my car, the lift gate shut suddenly, this time crushing and cutting my wrist. My wrist immediately bruised and began bleeding. This was incredibly painful and days later is still not healed. This is a problem that is well documented by other Ford Edge owners in online forums, but that the dealer has still failed to acknowledge. | Crash: No Fire: No Injuries: 1 | Unknown |
| Sep 2021 | SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES | The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Lindsay Ford (11250 Veirs Mill Rd, Wheaton, MD 20902) were made aware of the issue and informed the contact that parts were not yet available. The contact attempted to contact the manufacturer but was not able to speak to a representative. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Aug 2021 | ENGINE AND ENGINE COOLING | The contact owns a 2018 Ford Edge. The contact stated that the antifreeze in the vehicle would leak into the cylinders which would result in misfires and the vehicle shaking on a cold start. The contact stated that the check engine and coolant overheating warning lights and messages were displayed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the repair parts were on backorder. The failure mileage was approximately 74,000. | Crash: No Fire: No | 74,000 |
| Aug 2021 | BACK OVER PREVENTION | The contact owns a 2018 Ford Edge. The contact stated that while passengers were walking behind the vehicle, the back over prevention system failed to activate. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the audio unit needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer Bergstrom Ford Lincoln of the Fox Valley (525 S Green Bay Rd, Neenah, WI 54956, (800) 404-1138) but vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The contact was referred to NHTSA for assistance. The failure mileage was 11,000. | Crash: No Fire: No | 11,000 |
| Aug 2021 | EXTERIOR LIGHTING | Moisture in rear tail lights and rear reflector on tailgate. Moisture is excessive and Causing streaks and puddles to form in tail lights. Water and Moisture blocks and distorts light from brake lights and tail lights lowering visibility of these lights which could result in accident. | Crash: No Fire: No | Unknown |
| Jul 2021 | VISIBILITY | The contact owns a 2018 Ford Edge. The contact stated while driving approximately 50-55 mph, the contact heard a loud explosion. The contact pulled over and checked outside of the vehicle but did not see any damage. The contact restarted the vehicle and started driving and heard wind inside the cabin of the vehicle. The contact pulled over and inspected the vehicle and became aware that the sunroof glass had shattered. There was no impact to the sunroof that could have caused the sunroof to shatter. The dealer was made aware of the failure and provided the contact an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. The VIN was unavailable. | Crash: No Fire: No | 68,000 |
| Jul 2021 | ENGINE AND ENGINE COOLING | One morning got in SUV for work. The SUV was hesitant about cracking as if starter was going so I thought, also had a small knocking/ticking noise after turning again it cranked. After a few days the engine light came on and wouldn't go off. Took the vehicle to the dealership to check and I was told that I needed an engine . The dealership found that cyclinder 2 miss fire nad traced and found coolant in cyclinder. I took the vehicle to a second shop for a second opinion thinking this can't be I only had it for a year and a few months. Second auto shop said same thing your vehicle need a motor. The second shop performed a pressure test found that after applied pressure dropped 7 psi Removed spark plugs and found evidence of coolant in cylinders. | Crash: No Fire: No | Unknown |
| Jul 2021 | SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES | The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jul 2021 | WHEELS | The contact owns a 2018 Ford Edge. The contact stated that the front passenger’s side tire experienced a blowout. While attempting to use the lug tool provided with the vehicle, the lug tool failed to fit the lug nuts. The contact called a tow company to assist with replacing the tire with the spare tire. The contact took the vehicle to the local dealer and was informed that the lug nuts were swollen. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 48,000. | Crash: No Fire: No | 48,000 |
| Jul 2021 | PARKING BRAKE | The parking brake flashed a message that it had limited function. Then the message said the parking brake was on. I pulled to the side of the road and then could not release the parking brake or operate the vehicle. | Crash: No Fire: No | Unknown |
| Jul 2021 | STEERING | The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from $2300.00 to $ 3000.00 + taxes. From research it appears this has been a problem across multiple models of Ford products from the time this system was initially installed back in 2008. | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE AND ENGINE COOLING | Repeated 'misfire in cylinder 2' error code - from what i've seen online, this may mean that coolant is leaking into the engine block and can cause total engine failure. about 77,000 miles currently. Will be taking to dealership in a couple days, as it's a repeated issue and the dealership staff member we talked to said i shouldn't be driving the car, which we just bought in March 2021 from a used car Ford dealership. | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE | 10162071 Manufacturer Communication Number: TSB 19-2208 Summary Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly. | Crash: No Fire: No | Unknown |
| Jun 2021 | STRUCTURE | Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the Ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder No warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate. | Crash: No Fire: No | Unknown |
| Jun 2021 | SEATS | The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Jun 2021 | SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES | The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000. | Crash: No Fire: No | 10,000 |
| May 2021 | STEERING | 2018 Ford Edge Sport AWD, 7600 miles +/-. While driving home my wife experienced an Adaptive Steering fault with the steering wheel misaligned about 20 Deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver’s door. Vehicle has been repaired. | Crash: No Fire: No | Unknown |