Complaint volume
756 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Edge Complaints
756 consumer-submitted complaints on record for the 2018 Ford Edge, grouped by component category.
756 Total complaints
16 Crash reports
3 Fire reports
18 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, engine and engine cooling, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 3 fire reports, 18 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 341 complaints, with an average reported failure mileage of 69,078 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, engine and engine cooling, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Edge complaints?
16 Crash
3 Fire
18 Injury
0 Fatality
39 Towed
8 Medical attention
What are the most common 2018 Ford Edge complaint categories?
ENGINE 305
ENGINE AND ENGINE COOLING 125
POWER TRAIN 38
ENGINE AND ENGINE COOLING,ENGINE 28
POWER TRAIN,ENGINE 22
UNKNOWN OR OTHER 22
BACK OVER PREVENTION 16
ELECTRICAL SYSTEM 15
STRUCTURE 14
EXTERIOR LIGHTING 12
756 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2023 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to the dealer and the transmission cable bushing, and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that cylinder #3 was misfiring and that coolant had leaked into the engine and that the long blocked needed to replace, but the failure reoccurred. The manufacturer was contacted but no assistance was provided. The failure mileage was 120,000. | Crash: No Fire: No | 120,000 |
| Jun 2023 | ENGINE AND ENGINE COOLING,POWER TRAIN | The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650. | Crash: No Fire: No | 74,000 |
| Jun 2023 | STRUCTURE | The glass sunroof has spontaneous wavy cracking throughout 50% of the front portion. I am concerned about the integrity of the glass, as well as the safety of myself and passengers in the vehicle. There was no apparent point of impact; it appears to be a tempering/temperature issue. No warning lights, messages, etc. were present. I noticed the issue upon opening the shade screen below the roof, which I haven't opened for a few weeks. I am not sure of the exact date that the cracking began. I will keep a close eye on it to see if the surface area increases. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | My 2018 ford edge coolant has hairline cracks which caused coolant to leak into the engine. I was unaware of this until it was taken to a Ford service center when the check engine light came on. Ford knows about this and has a bulletin out for it. The engine is burning this coolant and it could cause the engine to overheat. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ignition coil and spark plugs. The vehicle was repaired, but the failure reoccurred an additional four times before the vehicle was taken to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 64,800. | Crash: No Fire: No | 64,800 |
| Jun 2023 | ENGINE AND ENGINE COOLING,ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000. | Crash: No Fire: No | 23,000 |
| Jun 2023 | ENGINE | My car was mis-firing, AutoZone ran a diagnostic test and said it was the #2 cylinder. We replaced all of the spark plugs and cylinders and it was still mis-firing. O’Reilly’s ran a diagnostic test and said it was the #2 and #3 cylinders. I was then driving to the store and got a warning message that the car was overheating. I stopped and we looked and there was no coolant. We contacted a local mechanic who said he had seen this problem before in other Ford Edge’s that the coolant was leaking into the cylinders and when the car warmed up and burned off the coolant it ran like it was not mis-firing, and that is exactly what my Ford Edge was doing. We were told by the Ford dealership that we would need to replace the long block and Ford was not issuing a recall because this particular Edge was not made at a certain plant. Well they need to include the plant where this Edge was made because it has the same coolant intrusion problem. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | Please Note: I filed a previous complaint (#11511950) on 03/15/2023. Please refer to Ford Technical Service Bulletin TSB 22-2229 issued in June 2022 regarding coolant intrusion into cylinder head on 2017 - 2020 Ford Ecoboost 2.0L engines. Due to a faulty design all of these engines are all destined for total failure. In their own technical service bulletin Ford describes the appropriate fix as total engine replacement. Because of what should surely be considered Ford's manufacturing defect, coolant inevitably intrudes into the cylinder head(s) mixing coolant with the fuel. Once this has begun it is only a matter of time before the engine fails. If such a total engine failure (hydrolock) occurrs at speed the results could be catastrophic, leading to deaths and injuries. Under these circumstances it is difficult to understand why there has not been a recal on these faulty engines. Further, Ford has already offered owners of Ford vehicles with the Ecoboost 1.5L engines, subject to the same problem for the same reason, total engine replacement regardless of mileage. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | My 2.0L EcoBoost engine is having the coolant intrusion into the cylinder issue that Ford has acknowledge in a technical service bulletin, but is not doing anything about it. There is a design flaw with this engine and Ford has redesigned in in later years, but has not issued a recall. The coolant reservoir is getting low and there are no signs of leak under the vehicle as it is leaking into the cylinder. I was getting DTCs for cylinder 2 misfire and my car would shake on startup some times. I changed the spark plugs and ignition packs at 100k and noticed that the cylinder 2 spark plugged looked more brown/burnt (it was burning coolant in the cylinder) than he other 3. The coolant has been low (below the min mark) and I have topped it off 3 times already as the issue keeps reoccurring. Coolant in the cylinder is an issue and low coolant could cause the engine to overheat and blow at any point and could be a catastrophic accident waiting to happen. I spoke about the symptoms over the phone to the service guy at my local Ford dealer and he was already familiar with this issue and confident that I have it based on our conversation. I have plans to take it to my mechanic to have them inspect it as well as the dealer. | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE AND ENGINE COOLING | The contact owns a 2018 Ford Edge. The contact stated that during the past winter, whenever the vehicle was stopped at a traffic light or stop sign, the heater would blow out cold air through the vents. The contact stated that later the check engine warning light would become illuminated, and the vehicle would start to make abnormal engine sounds as if the engine was chugging. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant was leaking into cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 73,000. | Crash: No Fire: No | 73,000 |
| May 2023 | ENGINE | Question 1 answer: Last month, the check engine light on my 2018 Ford Edge came on. So, we took it to the Ford dealership for repairs 0n 5/3/2023. The service center said that there was a problem with one of the spark plugs and replaced it. The cost was $193.47. Following the repair, the check engine light was reset and the car ran smoothly. I took the car on a trip and drove it around 1,000 miles. The check engine light came on again. I returned the car to the same dealership service center on 5/26/2023. Ford told me (see receipt) there was a code P0302 and P0316 and indicated cylinder #2 was misfiring. Receipt said checked all cylinders and pistons for discoloration. Cylinder #2 was badly discolored. Vehicle has coolant intrusion in cylinders - needs motor. This bill was $180. Service desk personnel asked whether I had an extended warranty since vehicle was at 68,352 miles. I said, "no." Service desk told me that I needed a new motor and the cost would be around $10,000! Service desk also told me that this was a common problem with several Ford models including the Edge, Focus, and Fusion. Yes, it is available for inspection upon request unless we sell or trade it. Question 2: The only safety issue may be that I could have been out on the road if the engine failed. Question 3: See Question 1 answer and attached receipt from car dealership service center Question 4: No, unless you consider the Ford dealership service center as "the manufacturer." Question 5: Prior to each car dealership service center visit, the car ran rough upon starting and the check engine light came on and stayed on until it went to the repair shop. It takes time to get an appointment scheduled. So, each time the situation occurred, it took approximately one week to schedule a repair visit. Also, please note that the address shown on the dealership receipt is my previous address. I've entered my current address where prompted. | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE | I took my car in for Ford Recalls to be performed and asked for the tech to check out why my Check engine light came on. Initially they could not find what caused it so they charged me close to $500 to do an in depth investigation and found that I had a crack in my engine that was causing coolant to leak into it. It could not be repaired and I would have to replace the engine. My car only had just over 65,000 miles on it, and unfortunately just over the warranty. So I was charged $7,000 to replace it. When I called the main Ford Customer Service number I was told that this seems to be a common issue with this year and model but there was nothing that I could do about it, short of a recall being issued for the engine problem. I had no other choice but to replace the engine as driving it could leave me stranded somewhere which was not an option. I was without the use of my car for three weeks with no assistance from Ford. The fact that this is a known issue but still was not covered is ridiculous. I previously owned a 1998 Ford Explorer Sport with over 300,000 miles on it and never had an issue with my engine. I believe that since this is a known issue with this Ford year, make and model that there should be recall issued so that consumers are not having to deal with this very expensive inconvenience. Thank you. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM | The contact owns a 2018 Ford Edge. The contact stated that the engine cranked up but failed to start. The checking engine warning light was illuminated. The owner replaced the battery, but the failure persisted. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated the failure was related to NHTSA Campaign Number: 18V548000 (Electrical System). The failure mileage was approximately 117,000. | Crash: No Fire: No | 117,000 |
| May 2023 | ENGINE | The contact's daughter owns a 2018 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle needed new spark plugs. The vehicle was repaired; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, white smoke came from the tailpipe, and the contact smelled an abnormal odor. Additionally, the contact self-inspected the vehicle and noticed that the coolant level was low. The vehicle was towed to the dealer, who informed the contact that the vehicle needed a new engine. The contact related the failure to Technical Service Bulletin: 19-2346 (2.0L EcoBoost: Coolant in Cylinders). The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA Hotline. The failure mileage was 85,000. | Crash: No Fire: No Towed | 85,000 |
| May 2023 | ENGINE | Without any warning my car wouldn't go forward when I stopped at a light, no engine light, no warning. It was fine when I left home . I always went to sterns ford for service and oil change. I just took in in less than 2 months ago for a censor to be replaced. | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE AND ENGINE COOLING,ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000. | Crash: No Fire: No | 110,000 |
| May 2023 | ENGINE AND ENGINE COOLING | The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine coolant above temperature message was displayed with an abnormal booming sound coming from the engine compartment before the vehicle stalled. After restarting the vehicle, the check engine light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000. | Crash: No Fire: No | 83,000 |
| May 2023 | ENGINE AND ENGINE COOLING,ENGINE | The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000. | Crash: No Fire: No | 63,000 |
| May 2023 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated that after refueling, the vehicle was driving very rough. The check engine warning light was illuminated. There was an abnormal sound of fluid in the dashboard. Additionally, the vehicle was idling rough. There was smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine needed to be replaced. The part to repair the vehicle was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,000. | Crash: No Fire: No | 90,000 |
| May 2023 | ENGINE AND ENGINE COOLING,ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/ | Crash: No Fire: No | 68,000 |
| May 2023 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000. | Crash: No Fire: No | 61,000 |
| May 2023 | ENGINE | The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to the dealer on three separate occasions; however, the dealer could not determine the cause of the failure. The failure persisted and the contact stated that the vehicle failed to start up after refueling. The manufacturer was notified of the failure and referred her to another dealer; the Hammonasset Ford (191 Boston Post Rd, Madison, CT 06443) where the mechanic determined that coolant had leaked into multiple engine cylinders, leading to engine failure. The vehicle remained in dealer possession and was not yet repaired. The failure mileage was approximately 90,000. | Crash: No Fire: No | 90,000 |
| Apr 2023 | ENGINE | I own a 2018 ford edge sel whose flex plate has cracked. Ford has stated that their edge models between the years 2015-2018 have faulty flex plates, which are prone to cracking and shattering. I noticed a change one day in how the vehicle was running, and the next day heard the rattle coming from the engine. I took it to a shop I trust and with a quick inspection they determined that it was in fact, a broken flex plate. The estimated cost that was was quoted was at minimum $1640.00. I've contacted ford about the issue, which they've acknowledged, but because I'm over the milage for financial support from them, they refused to help me. This has put a massive strain on me due to the fact that the car is my only source of transportation, and beyond that, has caused me a loss financially due to its negative effect on my work.This is a serious issue that ford has publicly acknowledged, but refuses to take responsibility for. It is not only financially straining, but dangerous for anyone whose vehicle is affected by this faulty part. All I want is for the issue to be resolved, be reimbursed for the money I've had to pay out of pocket for the repair due to faulty parts that ford has already acknowledged. I ask that you take this complaint serious and hold the ford motor company accountable for the issues they have caused and acknowledged in these models. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE | 4/2/23 the check engine light appeared on the dashboard of this 2018 Ford edge. It started to run rough on a cold start. A sweet smell, and a small amount of white smoke from the tail pipe. After several days of this morning being illuminated, an engine, coolant, overheat warning appeared on the dash. This caused the car to slow considerably. This vehicle was independently assessed at a Ford dealership at which time it was confirmed that there was coolant leaking into the engine, causing the engine to overheat. This is a significant safety hazard, potentially causing an engine failure or car fire. an engine failure or car fire. This causes a significant risk to the operator and passengers inside vehicle, as well as other occupants on the road. Should the engine fail. This car is available for additional independent assessment, if needed. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE | The engine that Ford has had issues with 2.3 Ecoboost was leaking coolant into the engine causing it to misfire and burnt the turbo up and the engine. | Crash: No Fire: No | Unknown |